Unity Connection 8.x on MCS-7825-I4-ECS1

Hello.
As all know, Unity will be EOL-EOS in a few years. We want to migrate our customer from Unity 7 to UCx 8.x. Currently the server is MCS-7825-I4-ECS1. I couldn't find about supported servers / hardware for UCx 8.x except on this web page:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html
Is there any one who tryed it on this server?
Thanks.

I have tried to install Unity Connection on this server type and it is installed ok.
Dat

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Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
I don't have any rtmt error, the cpu and memory of unity and cucm are normal (around 10%).
Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

Unity Connection server MCS-7845-H2-ECS4 hard drives only half have power

I have 2 servers MCS-7845-H2-ECS4 which each have 8 hard drives. the 4 hard drives on the left are not powered up on either server. The last 4 hard drives all have green power lights. Is this normal operation? I thought I might have a failed controller in the first server and I ran over to check the other server, but its hard drives were exactly like the primary server. The server is running Unity Connection 7.1(5).
I checked them with the RTMT tool and I don't see any alerts about any failed hard drives or controllers. Please help

Hi there,
I believe everything is working as designed We don't
run those exact models but there is a reference here
about removing 4 HDD's (out of 8) here;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-491743.html
Cheers!
Rob
"Why do the best things always disappear "
- The Band

Trying to install OS on mcs-7825-h2 for unity

Hi, I'm trying to install w2k os on an mcs-7825-h2 but the smartstart cd (7.40) doesn't have the sata raid drivers.
As these servers don't have floppy disks has any one got any info on how to do this?
Rgds Andy

do you have the cisco hardwareDetection CD for the version you are attempting to install? if so, use this to boot and prep your 7825.
if not, download the latest smartStart CD (ISO file) from the following location:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us&prodTypeId=18964&prodSeriesId=345557&lang=en&cc=us

Migration of Unity Connection from 8.6 to 10.x

Hi,
Am planning to upgrade from Unity Connection 8.6 to Unity connection 10.x. My current unity connnection 8.6 is running on Cisco MCS 7825 H3 Hardware.
As my UCS upgrade license is expiring in another 15 days, am planning to upgrade the latest available version.
Is MCS 7825 H3 is compatible for 10.x unity connection and can i directly upgrade from 8.6 to 10.x .
Pls suggest

Hi Aman,
So my understanding is..
First .....
1) From the Physical Server take a DRS Backup.UC 8.6
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Intall the 10.x with same config like hostname ip etc.. Both PUB & SUB.
4) Restore the DRS Backup of 8.6..on 10.x VM ware
5) With the help of cobras migrate the licenses.
Second
1) From the Physical server take a DRS Backup of UC 8.6.
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Install the 8.6 (same version) on vmware with same config like hostname ip etc..Pub & Sub.
4) Restore the DRS Backup on vmware.
5) Get the license from cisco.
6) The upgrade the UC 8.6 to 10.x ..
Which is correct aman First or Second.
Also am confirmed that Unity Connection (UC) 10.x can be integrated with CUCM 8.6.
Regards
Jagadish

Upgrading Unity Connection from 7.1.5 to 8.5.1 - not working

I am attempting to upgrade our unity connection boxes from 7.1.5 to 8.5.1.
I have legacy MCS 7845H2 - It has 4 disks - 2 mirrors of 72gb disks. 4mb of RAM and 2 X 2.3ghz processors
I have UCS C210 VMWare Hosts.
I have attempted 2 migration methods.
The first method involves - upgrading the existing system and restoring a backup of this to a VM
This fails with a hardware compatablity check.
The second method involves - backup existing systen - build VM at same level (using recommending OVA) - restore data onto VM - upgrade VM
This fails with a restore problem - I have used 'TITAN' ftp, but please note the backup is < 900mb.
The error is
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error
Has anyone out there attempted to upgrade to 8.5.1 - please let me know how you got on.
Any help or ideas appreciated.

Here is the end of the restore log ...
CCM DB is in On-Line status after 6 second.
Restoring the Unity Connection database from ontape archive...
Archive Tape Information
Tape type: Archive Backup Tape
Online version: IBM Informix Dynamic Server Version 10.00.UC9XF
Archive date: Mon Sep 26 19:45:06 2011
User id: root
Terminal id: ?
Archive level: 0
Tape device: STDIO
Tape blocksize (in k): 32
Tape size (in k): 0
Tape number in series: 1
Spaces to restore:1 [rootdbs ]
2 [cuc_er_dbspace ]
3 [dir16 ]
4 [rpt ]
5 [mbx16 ]
6 [dyn ]
7 [mbx ]
8 [dir ]
9 [log ]
10 [cuc_er_sbspace ]
11 [ciscounity_sbspace ]
12 [ciscounity_sbspacetemp ]
Archive Information
IBM Informix Dynamic Server Copyright IBM Corporation 1986, 2008
Initialization Time 06/01/2011 15:51:53
System Page Size 2048
Version 14
Archive CheckPoint Time 09/26/2011 19:45:07
Dbspaces
number flags fchunk nchunks flags owner name
1 40001 1 1 N B informix rootdbs
2 48001 2 1 N SB informix cuc_er_sbspace
3 40001 3 1 N B informix cuc_er_dbspace
4 40001 4 1 N B informix dir16
5 40001 5 1 N B informix rpt
6 42001 6 1 N TB informix temp
7 40001 7 1 N B informix mbx16
8 42001 8 1 N TB informix temp2
9 40001 9 1 N B informix dyn
10 40001 10 1 N B informix mbx
11 40001 11 1 N B informix dir
12 40001 12 1 N B informix log
13 48001 13 1 N SB informix ciscounity_sbspace
14 48001 14 1 N SB informix ciscounity_sbspacetemp
Chunks
chk/dbs offset size free bpages flags pathname
1 1 0 250000 183419 PO-B /var/opt/cisco/connection/db/root_dbspace
2 2 0 915000 176607 POSB /var/opt/cisco/connection/db/cuc_er_sbspace
3 3 0 85000 83217 PO-B /var/opt/cisco/connection/db/cuc_er_dbspace
4 4 0 128000 13824 PO-B /var/opt/cisco/connection/db/dir16_dbs
5 5 0 1024000 744409 PO-B /var/opt/cisco/connection/db/rpt_dbs
6 6 0 512000 511922 PO-B /var/opt/cisco/connection/db/temp_dbs
7 7 0 512000 495816 PO-B /usr/local/cm/db/informix/data/mbx16_dbs
8 8 0 512000 511897 PO-B /var/opt/cisco/connection/db/temp2_dbs
9 9 0 128000 110000 PO-B /var/opt/cisco/connection/db/dyn_dbs
10 10 0 128000 119774 PO-B /usr/local/cm/db/informix/data/mbx_dbs
11 11 0 1024000 362797 PO-B /var/opt/cisco/connection/db/dir_dbs
12 12 0 150000 24947 PO-B /var/opt/cisco/connection/db/log_dbs
13 13 0 10000 518 POSB /var/opt/cisco/connection/db/ciscounity_sbspace
14 14 0 450000 22554 POSB /var/opt/cisco/connection/db/ciscounity_sbspacetemp
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Output
----> END Standard Output
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error

Fan Errors on MCS-7825-I2

I have a new Unity server (MCS-7825-I2) that I began to load Unity on when I encountered a hardware error on the server. I pulled the cover and all the fan error LEDs are lit... Fan 1-5. I found this odd that all would fail. Is tehre a reset of these somewhere? Or do I just go ahead and order service?

The Cisco MCS 7825-I2 provides a system error LED and system locator LED on the front of the server to make pinpointing system problems easier than ever. When a system error occurs, this indication is made on the front panel of the Cisco MCS 7825-I2. If no failures have occurred, the system error LED is not lit.
For more information please click following URL:?
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheet0900aecd80456665.html

Cisco MCS 7825-H3 Powers On, But Nothing More

I have a pair of Cisco MCS 7825-H3 CallManagers, and due to repeated power issues on our campus today, both went down ungracefully went power was lost...and stayed down. So we have no functioning phones on site.
At this point, both MCS 7825-H3's will power on. The hard drives lights flash, then go out (like normal).e The fans spin up fast and loud. But I get nothing else. On the front of the device, the system health LED is solid green, the network LED flashes green with activity, and the hard drive activity LED is solid green. A connected VGA monitor displays nothing.
I am at a standstill...and am not sure if this is a hardware problem, a software problem, or another problem altogether. Anyone have any ideas?
Thank you,
Steve

Steve - if the servers are showing blank screen on monitor connected to console, it appears they are not even initialising the POST process. It could be due to a faulty component - could be CPU, RAM, motherboard..anything....
Generally with this kind of issues, you try to isolate faulty hardware, by rebooting without any component and see if it reaches POST. I would suggest open a case with TAC and I hope the servers have active maintenance.
On another note try changing the monitor cable etc. to rule out any issue with any cable or monitor (which i doubt would be the case) just to make sure and then try a reboot and see if you see anything on screen.
-Terry

MCS-7825-I4 Platform Disc Won't Use RAID1

We have an MCS-7825-I4 server which we are installing Unity 7.0 onto.
We have setup the 2 disks as RAID 1 in the BIOS and then boot from the correct Cisco Platform DVD. The Cisco setup then resets the RAID to 2 separate disks instead of RAID 1 and installs the Windows 2003 OS on the first disk only (with 2 partitions) and leaves the 2nd disk unused.
We then try and set the disks back to RAID1 (mirror) using the installed MegaRAID software that Cisco preinstalls, but it says that it cannot add a disk with an existing boot partition into a RAID array so this isn't possible.
We then try to set it again in the RAID settings on reboot via Ctrl-C but when trying to copy the contents of the first drive to the second, it says there is insufficient space on the 1st disk to do this and that it will have to erase the disk first in order to re-create the array.
This obviously leaves us once again with a blank server and when booting from the Cisco CD to install it resets the RAID back to 2 separate disks and we go in an endless circle!
Please can someone help us to get this server setup using the Cisco Platform disk in a RAID1 (mirror) configuration?
We do also have a retail Windows 2003 CD, so we can install using this instead of the platform disk if necessary, but I'm uncertain if the Cisco Windows key will work with this, can anyone confirm? Also this disk doesn't have the RAID drivers so does anyone know which drivers I'd need to download to do it this way? Obviously uaing the proper Cisco platform disk is our preference if possible...
Thanks!

The platfor disc can be goofy to say the least.
Here is what i do.
I yank out all the drives except for the first 2 drives. then I boot with the platform disc.
It will then automatically setup the RAID1 correctly. You should not need to go into the bios utility to set it up. If you do, the platform will simply reset it anyways. The disc has (from what I have seen) has a problem if you have more than 2 drives in the machine.
After the Platform is done and in windows (and done rebooting x times) I then go ahead and use the GUI utility to setup the other (2) discs as RAID1 and test the mirror after its built.
Once all the MIrrors are tested and working, I then start my Unity install

CUCM 10.5(1) and Unity Connection 9.1(2) compatibility

I'm planning to use PCD to migrate my MCS Call Manager 8.0(3) cluster to 10.5(1) early next week. I have a standalone 9.1(2) Unity Connection server and I'm reading conflicting information on Cisco's website about their compatibility. One page says they are compatible (http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html#46452) and another page says I have to upgrade Unity Connection to at least 10.0 (http://tools.cisco.com/ITDIT/vtgsca/VTGServlet). Can someone clarify this for me please?
If Unity Connection 9.1(2) is incompatible with CUCM 10.5(1) and I need to upgrade it, which procedure should I do first - or if they can safely be done at the same time. If I do Call Manager first, will Unity Connection be "dead in the water" until I get it upgraded?
Thanks in advance!
Lisa

That's very good news. Thank you very much, Jaime, for your speedy reply. You are truly an asset to this community!
If I do upgrade CUC at the same time and both CUCM (pub and sub) and CUC (standalone) are at 10.5(1), where would you host PLM? Right now I have ELM co-located on my CUC server. Our voice environment is reasonably small - less than 400 voice mail accounts and roughly 450 phones.
Also, can I upgrade CUC at the same time PCD is migrating my CUCM cluster or should this be done at a different time?
Thank you again!
Lisa

Unity Connection drops

Hello,
I was hoping to get some ideas on how to troubleshoot this.
We just finished a migration and 'go-live' from Unity 7.0(2) to Unity Connection 8.5. Our existing CUCM is 7.1.5 (this did not change with the Unity migration). Seemingly randomly audio will drop with functions related to Unity Connection. This includes, trying to leave a message, listenting to a message, or a voice menu. This happens whether it's an internal (CUCM) or external (PSTN) call. However, when it happens internally on our 7940 phones, there is a "Temp Fail" message displayed.
Unity Connection is running on VMware ESXi 4.1, on a supported HP BL460c server. The OVA installed without problem and Unity Connection installed passing it's hardware verification routine. Unity Connection is the ONLY virtual machine running on this hardware and we plan to keep it that way. This is the first time we've virtualized a Cisco product on VMware, however, we have a couple hundred other servers already on VMware, so VMware itself is not new to us. Our Unity 7.0(2) system ran on one of Cisco's HP MCS platforms and was not virtualized. Also, Unity Connection is currently a stand-alone; it is not installed in a cluster.
Admittedly I am very new to "Unity Connection", however, several years of "Unity" and CUCM under my belt. Can anyone provide some ideas on where to start looking for this problem?
Thanks,
-Mike

Barry,
I'll be honest, I don't know exactly what version we ended up with, here's what "About" reports:
Cisco Unity Connection version: 8.5.1.10000-206
We were having a series of failures in our Unity 7.0(2), apparently as a result of us moving to Windows 2008r2 domain controllers and/or our move from Exchange 2003 to 2010. So our vendor's engineer came over and slapped in the latest copy he could find and fast-tracked the license migration process. My actual 'real' copy of the software was only just order iva the PUT tool the day our Unity crapped out (yesterday).
We got the problem resolved. It was in the VMware config as Adam suggests below. But we've got some other less major oddities that RTMT may help with. I appreciate the suggestion.
Cheers!
-Mike

Unity Connection VM installation on UCS C210M2

I am attempting to upgrade my MCS Unity Connection from MCS 7.1.5b to a VM on UCS 8.5a.
I am have a strange problem - when I try to install CUC 8.5.1 on a VM the disk says the product is not support on current hardware.
I have tried numerous OVA templates and I have also tried increasing resources in the default templates - all to no avail.
Templates tried -
CUC_1000_user_v1.0_vmv7.ova
CUC_8.6_vmv7_v1.5.ova
Any ideas ??
Any help appreciated.

Take a look at your UCS server and ensure that it meets the following requirements:
Table 6 Cisco UCS-C210M2 Platforms
Feature
Description
Model numbers
VTG: UCS-C210M2
R210-2121605W
Supplier
Cisco
Form factor
2RU
Mounting
Rack-mount
Physical processor(s)
Two Intel 2.53 GHz quad-core Xeon E5640 80W CPUs, 12 MB cache, DDR3 1066MHz
Physical RAM (as shipped)
24 GB: Six 4 GB DDR3-1333MHz RDIMM/PC3-10600/dual rank 1Gb DRAMs
Physical hard disk
10 146GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted
RAID controller
LSI 6G MegaRAID PCIe Card (RAID 0, 1, 5, 6, 10, 60) — 512WC
RAID configuration
2 drives in RAID 1 (VMware)
8 drives in RAID 5 (virtual machines)
Total available disk space
RAID 1 array: 136 GB
RAID 5 array: 1022 GB
Hardware reconfiguration required
None
CD-ROM or DVD-ROM drives
1 DVD-ROM drive
Tape drive
Not applicable
Power supply
Redundant on the chassis
More information
http://www.cisco.com/en/US/partner/products/ps10516/index.html
Source:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp760981
HTH
Adam

Unity Connection Licensing

We have been looking to upgrade from unity express to unity connection. Is there a part number for licensing regarding unity connection? I've searched the admin guide but can't find it.
All we need is licensing for 297 mailboxes.
Thanks
-Darnell

Assuming you have UCSS coverage you can actually place a PUT order to upgrade directly to Unity Connection with the same license entitlements. Just make sure that the specific MCS server you ordered is compatible (most Unity servers are).

Lock-ups on MCS-7825 after after OS Upgrade to 2000.4.4aSR6

About 3 weeks ago, I upgraded some MCS-7825 & MCS-7835 servers to 2000.4.4aSR6. Since then, one of the 7825's has been rebooting on its own almost twice a day. The other 7825 and 7835s are operating fine.
Anybody else encountering a problem with this? I see in the release notes, some BIOS and firmware updates are included for the 7825, and am suspecting this is the problem.

My problems actually turned out to be hardware, I think. I reviewed the logs and found out it had been happening for several months.

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Unity Connection 8.x on MCS-7825-I4-ECS1

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