Unity Connection 8.X reports

Hello,
Does anyone know how I can run a report in UCCXN 8.X that will show how many messages are in a user's mailbox or how much disk space a user's mailbox is taking up? I've looked through all of the available reports and can't find anything that will give me this info. I'm running into a problem where my mailbox quotas are too low for some heavy VM users. I need to be able to find out which users are nearing the quota before they actually hit the quota.
Any help would be appreciated.
Thanks,
Glenn

Hey Glenn,
Just wanted to add my vote to this great suite of tools
Take a few minutes and go through the Tool Help section in the link Jeff
included. CUDD is fantastic and you will find you use it all the time.
There are many other helpful tools for Unity Connection that we can't
live without;
Audiotext Manager for Connection
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Connection 8.0(1) Training Material
http://www.ciscounitytools.com/Training/Connection/CUC8_01.html
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob

Similar Messages

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!

Hi Mesut,
you can refer the link for migration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html
regds,
aman

Cisco Unity Connection not relaying voicemails outside the organization

Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25. It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
I have two users who would like to receive these emails at their outside account, however the messages are never sent. I have tried the following:
Changed the users corporate email addresses from "[email protected]" to "[email protected]"
Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses. This signifies to me that Unity is periodically trying to send these items but they just aren't going out. No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why. I wonder if this is the same reason these are not going out to their external SMTP addresses.
Thanks for any assistance provided!

Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity Connection version clarification

Hi,
We installed UC 7.0 last January 2009 and this weekend we updated to the October 2009 release of 7.0.2(a)SU2
Where can I find a doc that describes the version numbering between the OS and the Application? Before the upgrade my Inactive Version was 7.0.1.21020-1 and the active was a flavor of 7.0.2 that was given to us by TAC in Jan. It was a pre-release.
Now my Inactive is still the same but my active is reporting as the October release of 7.0.2.22900-3.
So two questions
1 - How is this possible
2 - What does the ES stand for in the App version when I see it on the App web page (I realize the version of the OS is a different number scheme)
thanks

Josh,
I dont know that there is a document that describes the version numbering...if so, I've never seen one. However, it's always contained in the filename. So, to answer your questions:
1) Your active partition shows the application versioning number of 7.0(2a)SU2 which is seen in the first part of the filename which is UCSInstall_UCOS_7.0.2.22900-3. So when you upgraded, you rebooted the servers and switched partitions to the upgraded version which is why you see that as the Active version. The inactive is the same as it was before the ugprade because the system keeps an Active and an Inactive partition. This allows you to upgrade the inactive partition on the fly but choose not to reboot the server until a later time. Vice versa, it allows you to roll back to a previous version if the ugpraded version is problematic.
2) ES stands for Engineering Special. It indicates a certain patch rev of the application code. For example the latest patch rev for Unity Connection is ES 26 so if you upgrade to 7.1(3b)SU2, the CUC web page will give you a versioning number that reflects the code contains all patches and fixes rolled up to ES26.
Hailey
Please rate helpful posts!

Unity connection SMPP provider

we migrated from unity 7.02 to unity connection 8.62a. Our SMPP provider however is complaining however that the tcp sessions are being kept open to their sms gateway since we migrated . No issues before , each session was opened up and then closed but apparently now the session is being kept open . we have been told that we must adjust the client end (our unity connection server) to drop the session.
the client was not closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message
'the client was is closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message'
the 1st two slides show the unity setup and the 3rd shows the unity connection setup.
any advise on how to make this change or as to why theres a difference between the two clients would be appreciated.

Hello Jeff,
It would be interesting to see what CUC reports in this situation to confirm or refute the provider.
My suggestion would be to enable the following traces:
Problem Area
Traces to Set
RTMT Service to Select
Trace Log Filename
SMS notifications
Notifier (all levels except 6 and 7)
Connection Conversation Manager
diag_CuCsMgr_*.uc
Connection Notifier
diag_CuNotifier_*.uc
Also a packet capture on the CUC (pub and sub if applicable), from CLI do:
- This command starts the initiation of gathering packets:
utils network capture eth0 count 100000 size all file
Where 'filename' is a random name that you would like to provide; the 'count' is the size of the packets that will be captured.
Once this capture is running you can reproduce the issue and once you finish hold Crtl+C and that will terminate the capture session.
-The file will be saved in platform/cli/filename.cap
Where 'filename' is a random name that you provided.
To gather the packet capture go to: RTMT (Real Time Monitoring Tool)>Trace and Log central> Collect Files> Click Next> Packet Capture.
I haven't ever run into this issue before, therefore posible steps are unlikely unless there is more information on the CUC perspective with further tracing/debugging.
Sincerely,
-Vavid

Unity Connection drops

Hello,
I was hoping to get some ideas on how to troubleshoot this.
We just finished a migration and 'go-live' from Unity 7.0(2) to Unity Connection 8.5. Our existing CUCM is 7.1.5 (this did not change with the Unity migration). Seemingly randomly audio will drop with functions related to Unity Connection. This includes, trying to leave a message, listenting to a message, or a voice menu. This happens whether it's an internal (CUCM) or external (PSTN) call. However, when it happens internally on our 7940 phones, there is a "Temp Fail" message displayed.
Unity Connection is running on VMware ESXi 4.1, on a supported HP BL460c server. The OVA installed without problem and Unity Connection installed passing it's hardware verification routine. Unity Connection is the ONLY virtual machine running on this hardware and we plan to keep it that way. This is the first time we've virtualized a Cisco product on VMware, however, we have a couple hundred other servers already on VMware, so VMware itself is not new to us. Our Unity 7.0(2) system ran on one of Cisco's HP MCS platforms and was not virtualized. Also, Unity Connection is currently a stand-alone; it is not installed in a cluster.
Admittedly I am very new to "Unity Connection", however, several years of "Unity" and CUCM under my belt. Can anyone provide some ideas on where to start looking for this problem?
Thanks,
-Mike

Barry,
I'll be honest, I don't know exactly what version we ended up with, here's what "About" reports:
Cisco Unity Connection version: 8.5.1.10000-206
We were having a series of failures in our Unity 7.0(2), apparently as a result of us moving to Windows 2008r2 domain controllers and/or our move from Exchange 2003 to 2010. So our vendor's engineer came over and slapped in the latest copy he could find and fast-tracked the license migration process. My actual 'real' copy of the software was only just order iva the PUT tool the day our Unity crapped out (yesterday).
We got the problem resolved. It was in the VMware config as Adam suggests below. But we've got some other less major oddities that RTMT may help with. I appreciate the suggestion.
Cheers!
-Mike

Unity Connection Admin Page Not Loading

Cisco Unity Connection version: 8.5.1ES16.11900-16
Running HA.
My publisher's gui loads just fine. However if I try to load the subs i get the servers error page:
HTTP Status 404 -
type: Status report
message:
description: The requested resource () is not available.
Also when I go to services on the admin page and drop the menu down to that server I get no available. In the cluster menu I see the server defined.
I can SSH into the box and the servcies appear to be running just fine. Is there a way to tell why the admin page is not loading?

Have you tried restarting the Tomcat service on the secondary server? This can be done via the CLI.
     utils service restart Cisco Tomcat
HTH
Adam

Unity Connection 8.5 and Exchange 2007 UM

Hi everyone--has anyone configured Unity Connection 8.5 with Exchange 2007 for Unified Messaging yet? I'm having some odd issues...now every message gets a delayed delivery receipt (regular email messages). When i followed the guide from Cisco, it didn't work...reported a 503 error when i ran the test from a user's account...
Can anyone provide guidance? I've only done it under Exchange 2010 (with little to no issues...).
SJ

I did. Initially it was only Exchange 2010, however in SU2, Exchange 2007/2003 support was activated. It is currently working flawlessly. Just make sure to apply SU2 or upgrade to 8.6 (a little extreme, but to each, their own…). SU2 works well though.
SJ

Unity Connection Services Stuck

Hi Guys,
I have a unity connection server in which all the services are stuck at starting.
This happened after a server reboot after power failure . I have tried restarting the server but didnt help.
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Change Notification[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco ELM Admin[STARTING]
Cisco ELM Client Service[STARTING]
Cisco ELM DB[STARTING]
Cisco ELM Server[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco Syslog Agent[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Connection Administration[STARTING]
Connection DB[STARTING]
Connection DB Event Publisher[STARTING]
Connection Directory Feeder[STARTING]
Connection License Manager Server[STARTING]
Connection SNMP Agent[STARTING]
Connection Server Role Manager[STARTING]
Connection Serviceability[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Change Notification[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco ELM Admin[STARTING]
Cisco ELM Client Service[STARTING]
Cisco ELM DB[STARTING]
Cisco ELM Server[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco Syslog Agent[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Connection Administration[STARTING]
Connection DB[STARTING]
Connection DB Event Publisher[STARTING]
Connection Directory Feeder[STARTING]
Connection License Manager Server[STARTING]
Connection SNMP Agent[STARTING]
Connection Server Role Manager[STARTING]
Connection Serviceability[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]

I used the recovery disc. After the server rebooted, I had the same error. I then called TAC. We discovered there was DB corruption. The only way to resolve was to rebuild the server/cluster. Total process takes about an hour to an hour and a half.

Unity Connection 7.1.3 user interface webpage access problem

   I'm running Cisco Unity Connection 7.1.3.10000-68 on a vmware 1.0.8 platform in lab and I'm trying to access the user interface
"http//:<UnityPublisher Address>/ciscopca" and I get the web error message:
HTTP Status 404 - /ciscopca
type: Status report
message: /ciscopca
description: The requested resource (/ciscopca) is not available.
   I've checked that all the sevices are activated and I can't figure out why the user interface isn't working. Am I missing something or does Unity Connection on a VMWare platform not support access to the user interface webpage?
Thanks,
Jim

David,
      I had it at 1024 and I bumped it up to 2048 and now it works.
Thank you very much!
Jim

Unity connection users

I am using unity connection 7.x and would like to create a role in which a group of helpdesk users can do std end users configuration changes. Roles in unity connection are view only. How can a new role with customized option be created?

Hi there,
At this time there is no way to setup a new "customised" Role with Unity
Connection
From Unity/Unity Connection guru Lindborg;
https://supportforums.cisco.com/message/1208846#1208846
https://supportforums.cisco.com/message/1215895#1215895
It sounds like the "User Administrator" Role might suit your needs here;
This role allows an administrator to manage user accounts, access all user administration functions, run user-related reports, and use user administration tools.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac020.html#wp1051700
Cheers!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection 8.X reports

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