Unity connection - how to verify if an email of the voicemail is being sent out
Hi Guys
I am running unity connection 8.5 and I am integrated with exchange 2010. Single inbox seems to be working fine for all users except one. The users info in unity connection looks fine and is pulling down from AD using the LDAP integration just fine. He seems to get voicemail in email about half the time.
I would like to verify if I could what is leaving the Unity connection server to show the issue is related to the users pc setting or the exchange server.
Any way I can use a tool to verify that when a voicemail is left Unity connection sends the message to the exchange server?
thanks
Bill
Hi Bill,
There's no easy way other than looking at traces, really. I'd check to see if the client machine is using Outlook in cached mode, or if they're doing any type of scheduled archiving, or sending voicemails via rules to a local .PST, etc.
Hope that helps,
Brad
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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