Unity Connection Services Stuck

Hi Guys,
I have a unity connection server in which all the services are stuck at starting.
This happened after a server reboot after power failure . I have tried restarting the server but didnt help.
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Change Notification[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco ELM Admin[STARTING]
Cisco ELM Client Service[STARTING]
Cisco ELM DB[STARTING]
Cisco ELM Server[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco Syslog Agent[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Connection Administration[STARTING]
Connection DB[STARTING]
Connection DB Event Publisher[STARTING]
Connection Directory Feeder[STARTING]
Connection License Manager Server[STARTING]
Connection SNMP Agent[STARTING]
Connection Server Role Manager[STARTING]
Connection Serviceability[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Change Notification[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco ELM Admin[STARTING]
Cisco ELM Client Service[STARTING]
Cisco ELM DB[STARTING]
Cisco ELM Server[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco Syslog Agent[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Connection Administration[STARTING]
Connection DB[STARTING]
Connection DB Event Publisher[STARTING]
Connection Directory Feeder[STARTING]
Connection License Manager Server[STARTING]
Connection SNMP Agent[STARTING]
Connection Server Role Manager[STARTING]
Connection Serviceability[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]

I used the recovery disc. After the server rebooted, I had the same error. I then called TAC. We discovered there was DB corruption. The only way to resolve was to rebuild the server/cluster. Total process takes about an hour to an hour and a half.

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Hello everyone--i'm trying to find the 'optional services' to activate the database proxy function in Unity Connection 8 but when i go into service activation, it's not there (see attached screenshot). Am i missing something or is my software screwed up somehow?

Hi there,
You need to check Cisco Unity Connection Serviceability instead of
Cisco Unified Serviceability I think
Cheers!
Rob

Unity Connection 8.5 weird cluster problem

I'm having a very odd problem with my CUC cluster. It happens after a split-brain caused by a network issue. The sub and pub go into split brain and once the network problem is resolved and they can talk, the sub goes into high utilization and the queue on the pub just backs up and is never delivered. I've even tried doing a full cluster reboot and it doesn't seem to solve the problem. During this scenario neither nodes are answering calls so incoming callers get a busy and users can't check their voicemail.
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Sent from Cisco Technical Support iPad App

Hi Rob,
It sounds like you could be hitting this bug;
CSCtq86294 - MTA threads stuck after SBR. No message delivery
Description
Symptom:After a lengthy subscriber shutdown, when the subscriber is brought up, the MTA failed to initialize properly and messages are no longer delivered. The messages simply queue up.
Conditions:
Workaround:First make sure SBR has completed (show cuc cluster status) and that the Publisher is the Primary. Next make sure the Message Transfer Agent (MTA) service is started. This can be seen by the GUI (under Cisco Unity Connection Serviceability > Tools > Service Management => Connection Message Transfer Agent) or via CLI (utils service list, look for "Connection Message Transfer Agent[STARTED]").If the service is started, then the RTMT counters can be examined to see if messages are being delivered (also available via CLI as shown below).show perf query path "CUC Message StoreMessages Received Total"show perf query path "CUC Message StoreMessages Delivered Total"show perf query path "CUC Message StoreQueued Messages Current"If these do not increment, then the MTA process is likely stuck and needs to be restarted (from the GUI via Cisco Unity Connection Serviceability). The process is "Connection Message Transfer Agent" and it should be stopped and immediately started. If there is a significant delay, then the system will fail over and will need to be failed back.
Details
1st Found-in: (1)
8.5(1)
More
Less
Status:
Fixed
Last Modified:
Dec 06,2011
Known Affected Versions:
More
Less
Fixed-in: (11)
8.6(2.10000.30), 8.6(1.98000.53), 8.6(1.98000.126)8.6(1.59), 8.6(1.21005.1), 8.6(1)ES4, 8.5(1.13029.1)
8.5(1.13028.2), 8.5(1)ES54, 8.0(3.23041.1)8.0(3)ES39
More
Less
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

Problem with uc-locale-en_GB-8.6.2.1-12.cop selection on unity connection cluster

Hi All,
Hopefully someone can help me out. I'm trying to install uc-locale-en_GB-8.6.2.1-12.cop on our unity connection cluster which is running 8.6.2.20000-2. The cop files successfully installs and I've rebooted the both servers but I cannot select the language anywhere in unity connection administration.
I suspect this is because I'm running 8.6(2a) from the cisco site and not Unity Connection 8.6(2) Engineering Special 12 as per the release notes for Unity Connection 8.6(2a). Are Cisco likely to release language packs for version 8.6(2a)? Otherwise I guess I'm going to have to try and raise a TAC call and get access to the engineering special so I can gain the british langauge back again.
For reference :-
admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
uc-locale-en_GB-8.6.2.1-12.cop
ciscocm.refresh_upgrade_v1.1.cop
cm-locale-en_GB-8.6.2.1000-1.cop
Thanks,
Mike

Hi Mike,
I'm not sure about the versioning, but am curious if you followed these steps;
To Install Connection 8.x Language Files from a Disc
Step 1 Stop the Connection Conversation Manager and Connection Mixer services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Stop.
d. Wait for the service to stop.
e. Also under Critical Services, in the Connection Mixer row, select Stop.
f. Wait for the service to stop.
Step 2 Insert the Languages disc in the disc drive.
Step 3 Sign in to Cisco Unified Operating System Administration.
Step 4 From the Software Upgrades menu, select Install/Upgrade. The Software Installation/Upgrade window appears.
Step 5 In the Source list, select DVD/CD.
Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.
If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.
Step 7 To continue the language installation process, select Next.
Step 8 Select the language that you want to install, and select Next.
Step 9 Monitor the progress of the download.
Step 10 If you want to install another language: Select Install Another, and repeat Step 4 through Step 9.
If you are finished installing languages: Restart services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Start.
d. Wait for the service to start.
e. Also under Critical Services, in the Connection Mixer row, select Start.
f. Wait for the service to start.
g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.
Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1054157
Cheers!
Rob

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection Version 8.0.3.20000-18

Hi Guys,
Is there a way to clear the following message on the server.
The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred).
To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
Saima

Hi Saima,
That Message will only disappear once the Publisher has
been brought back online and "Make Primary" has been issued
to make the Publisher primary once again
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic

Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 9.1 - Tomcat service keeps shutting down

Hello,
We are running two Unity Connection 9.1.2TT1.11900-2TT1 servers in a cluster. We are noticing that 4-5 times a week Cisco Tomcat servce shutsdown. This is causing issue when our users try to use Cisco PCA.
The following alert is being generated;
From Sat Jan 18 01:18:42 EST 2014 to Tue Jan 21 14:46:15 EST 2014 on node 10.24.11.50,
there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.
On Tue Jan 21 14:46:07 EST 2014, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:
NumberOfProcesses : 218
NumberOfThreads : 1793
Reason : Total processes and threads have exceeded the maximum tasks [2000]
ProcessWithMostInstances : Process [unityoninit] has instances [35]
ProcessWithMostThreads : Process [tomcat] has Thread Count [444]
AppID : Cisco RIS Data Collector
ClusterID : StandAloneCluster
NodeID : CALIDCUCVM01
TimeStamp : Tue Jan 21 14:46:07 EST 2014
If anyone has encountered this issue or has any troubleshooting steps please let me know.
Thansk,
AK

AK,
Go to Cisco Unity Connection Administration page> System Settings, Service Parameters, Server, Service -> Cisco Ris Data Collector, Maximum Number of Processes and Threads. Check the value you might want to configure the Service Parameter Maximum Number of Processes and Threads to '2500' value
Regards,
davidsecretchord

Unity connections 9.1 "port stuck with call"

I am seeing this message in the error log: %UC_UCEVNT-3-EvtMiuPortStuckWithCallinfoOnly: for a number of ports. . When I look into the log some of these ports have ben up for a month .
the message is cleared by restarting the port,
This stuck port problem has been around for a long time we had it in ver 7.1, is there any way of making a port reset if it has been stuck on a call for say 24 hours?

Hello chrbradf1,
You can set the amount of time for the watchdog to generate a log when the port would be considered locked, but there is no automatic way of restarting them on the CUC perspective neither on CUCM, there is also no provisioning for Tcl scripting therefore you will have to restart them manually.
Watchdog is under: Cisco Unity Connection Administration> System Settings> Advanced> Telephonny> Port Watchdog Threshold in Minutes.
Port Watchdog Threshold in Minutes
Enter the time, in minutes, that a port can be off hook before it is considered to be locked. When a port reaches this threshold, Cisco Unity Connection logs an error. To review errors, see the Real-Time Monitoring Tool. We recommend a setting greater than 30 minutes.
Default setting: 240 minutes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg110.html
Also consider that maximum time is 240000 minimum is 0 and value has to be integer.
Examples:
Value specified (111111111) exceeds the maximum allowable value (24000).
Value specified (0.1111) is not an integer value
Value specified (-1111) is below the minimum allowable value (0).
-David

Unity Connection 8: Service activation failed.

Hi,
Trying to activate PCA on Unity Connection 8 and getting an error "activate service failed: Connection Personal Communication Assistant"
Any one has faced this issue before?
Abdulaziz

Hello,
It may be possible the service is just showing wrong status in the Webpage. You might check the status of the service from Command line.
There is a defect where services might show wrong status from webpage.
Check out:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd31601
Thanks,
Scott

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Best Practices for Setting up MailBox Quotas in Unity Connection.

Hi all,
I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
Thanks in advance for any inputs/suggestions !!!
D.

D. Tran,
Here are some things to consider:
–Mailbox Quotas
•Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
•Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
•Default Warning Quota = 12 MB (25 min of recording with G711)
•Default Send Quota = 13 MB (27 min of recording with G711)
•Default Send/Receive Quota = 14 MB (29 min of recording with G711)
When you use G711, the space requirements for a message are:
•480Kb/min when using G.711
–Message Aging Policy
•If enabled, it applies system-wide but can be disabled on a per-user basis.
•If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe. This is disabled by default.
I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
–Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
Hope this helps.
Hailey
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