Unity Connection upgrade from 7.1.3 to 8.5?

We are considering upgrading our unity connection cluster to version 8.5 from our current version 7.1.3 and we are concerned about a few things.
1. Compatibly between UC 8.5 and CUPS 8.02 and CUPC 8.5
2. How to backup and restore current UC7.15 messages and user's VM name and greetings.
Does anyone here in the support community have experience with this version upgrade? Would we be using cobras to back up and restore the messages? Are there any "gotchas" we need to be aware of here?
Please let me know.
Thank you!
Rgds,
Vicky

Hi Vicky,
No worries my friend
We have not done this upgrade and do not have any current plans to do so. I am
always, always, always slow to move along the upgrade path. This may be a bad thing
but it has saved us some great pain as well over the years. Our current versions are;
CUCM - 7.1(3b)su2
CUC - 7.1(3b)su2
We have found these versions to be very stable. I have spent a fair bit of time looking at people's
migrations to 8.5(x) here @ CSC and have not seen or heard of too many horror stories. This is one bug you'll
want to look out for.
CSCtn61453            Bug Details
Applying 8.5.1 software as patch results in corrupted CUC installation.
Symptom:
After fresh installation of 8.5.1 software, we can notice several problem symptoms.
- Connection services and Connection DB does not start
- System cannot be accessed via web page
- Informix error messages for certain CLI commands
Example :- show cuc cluster status
com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.
Command failed
Conditions:
It is observed during fresh installation of Unity Connection product when installation was
started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.
Workaround:
First, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1 as a separate process.
Status
Open
Severity
2 - severe
Last Modified
In Last 3 Days
Product
Cisco Unity Connection
Technology
1st Found-In
8.5(1)ES1
Best of luck with your changes.
Cheers!
Rob

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Hope i can upgrade my CUC first.
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Just to answer few :
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Supported Version Combinations for Cisco Unity Connection 2.x and Later with Cisco Unified Communications Manager
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2.x and Later
9.1(2), 9.1(1), 9.0(1),8.6(2),8.6(1),8.5(1),8.0(x), 7.1(x), 7.0(x), 6.1(x), 6.0(x), 5.1(x), 5.0(x), 4.3(x), 4.2(x), 4.1(3)
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http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/release/notes/912cucrn.html
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Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
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exception:
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Thought I would post some reassurance for anyone upgrading Unity Connection to 8.5. I can't remember other Unity Connection upgrades taking so long on the version switch (utils system switch-version). In my case I was upgrading a Unity Connection cluster from 7.1(3b) to 8.5(1)SU1. The software installation to the inactive partition took approximately two hours (per server), which is what the documentation describes you should expect during a business hours upgrade. What the documentation didn't say was that during the version switch you could expect ~45 minutes of no network response from the server. Anyway, hopefully someone will read this, grab a coffee, and wait (instead of sending out rollback notifications - - as I did!).
HTH
Dom

Just wanted to make sure you had seen this
If you are upgrading during nonbusiness hours: On the publisher server, run the CLI command utils iothrottle disable to speed up the upgrade.
In an effort to prevent upgrades from adversely affecting system performance during business hours, the upgrade process is throttled and may take several hours to complete. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required for the upgrade to complete but adversely affects Connection performance.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug009.html#wp1056720
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"Your life is worth much more than gold."
- Bob Marley

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Hello Support Community,
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XD0oD9d5MQ==
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Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

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I tried a clean install of Unity Connection 8.6.1 on an identical server. The install failed with the server hardware failing to be recognised.
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Sincerely,
Ginger

Unity Connection upgrade

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java
if this helps, please rate
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HTH
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if this helps, please rate
www.cisco.com/go/pdihelpdesk

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Hi everybody.
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I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
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OSVersion=UCOS 5.0.0.0-2
SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
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Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio Costa

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
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Best Regards,
Claudio Costa

Upgrading Unity Connection from 7.1.5 to 8.5.1 - not working

I am attempting to upgrade our unity connection boxes from 7.1.5 to 8.5.1.
I have legacy MCS 7845H2 - It has 4 disks - 2 mirrors of 72gb disks. 4mb of RAM and 2 X 2.3ghz processors
I have UCS C210 VMWare Hosts.
I have attempted 2 migration methods.
The first method involves - upgrading the existing system and restoring a backup of this to a VM
This fails with a hardware compatablity check.
The second method involves - backup existing systen - build VM at same level (using recommending OVA) - restore data onto VM - upgrade VM
This fails with a restore problem - I have used 'TITAN' ftp, but please note the backup is < 900mb.
The error is
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error
Has anyone out there attempted to upgrade to 8.5.1 - please let me know how you got on.
Any help or ideas appreciated.

Here is the end of the restore log ...
CCM DB is in On-Line status after 6 second.
Restoring the Unity Connection database from ontape archive...
Archive Tape Information
Tape type: Archive Backup Tape
Online version: IBM Informix Dynamic Server Version 10.00.UC9XF
Archive date: Mon Sep 26 19:45:06 2011
User id: root
Terminal id: ?
Archive level: 0
Tape device: STDIO
Tape blocksize (in k): 32
Tape size (in k): 0
Tape number in series: 1
Spaces to restore:1 [rootdbs ]
2 [cuc_er_dbspace ]
3 [dir16 ]
4 [rpt ]
5 [mbx16 ]
6 [dyn ]
7 [mbx ]
8 [dir ]
9 [log ]
10 [cuc_er_sbspace ]
11 [ciscounity_sbspace ]
12 [ciscounity_sbspacetemp ]
Archive Information
IBM Informix Dynamic Server Copyright IBM Corporation 1986, 2008
Initialization Time 06/01/2011 15:51:53
System Page Size 2048
Version 14
Archive CheckPoint Time 09/26/2011 19:45:07
Dbspaces
number flags fchunk nchunks flags owner name
1 40001 1 1 N B informix rootdbs
2 48001 2 1 N SB informix cuc_er_sbspace
3 40001 3 1 N B informix cuc_er_dbspace
4 40001 4 1 N B informix dir16
5 40001 5 1 N B informix rpt
6 42001 6 1 N TB informix temp
7 40001 7 1 N B informix mbx16
8 42001 8 1 N TB informix temp2
9 40001 9 1 N B informix dyn
10 40001 10 1 N B informix mbx
11 40001 11 1 N B informix dir
12 40001 12 1 N B informix log
13 48001 13 1 N SB informix ciscounity_sbspace
14 48001 14 1 N SB informix ciscounity_sbspacetemp
Chunks
chk/dbs offset size free bpages flags pathname
1 1 0 250000 183419 PO-B /var/opt/cisco/connection/db/root_dbspace
2 2 0 915000 176607 POSB /var/opt/cisco/connection/db/cuc_er_sbspace
3 3 0 85000 83217 PO-B /var/opt/cisco/connection/db/cuc_er_dbspace
4 4 0 128000 13824 PO-B /var/opt/cisco/connection/db/dir16_dbs
5 5 0 1024000 744409 PO-B /var/opt/cisco/connection/db/rpt_dbs
6 6 0 512000 511922 PO-B /var/opt/cisco/connection/db/temp_dbs
7 7 0 512000 495816 PO-B /usr/local/cm/db/informix/data/mbx16_dbs
8 8 0 512000 511897 PO-B /var/opt/cisco/connection/db/temp2_dbs
9 9 0 128000 110000 PO-B /var/opt/cisco/connection/db/dyn_dbs
10 10 0 128000 119774 PO-B /usr/local/cm/db/informix/data/mbx_dbs
11 11 0 1024000 362797 PO-B /var/opt/cisco/connection/db/dir_dbs
12 12 0 150000 24947 PO-B /var/opt/cisco/connection/db/log_dbs
13 13 0 10000 518 POSB /var/opt/cisco/connection/db/ciscounity_sbspace
14 14 0 450000 22554 POSB /var/opt/cisco/connection/db/ciscounity_sbspacetemp
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Program over.
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----> BEGIN Standard Output
----> END Standard Output
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error

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Hello everybody,
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Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
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Bruno

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Thanks,

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
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Unity Connection 8.5.1 - upgraded ESXI from 4.1 to 5.1

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Did you read this:
Patching and Updating VMware vSphere ESXi
In general, Cisco Collaboration app versions only mandate the Major/Minor versions of ESXi they require/support.
Guest OS support - Cisco Collaboration apps that require a minimum Maintenance release (e.g. "5.1 U1" as minimum instead of "5.1" as minimum) for the application to be supported will explicitly call this out on their product detail pages. When in doubt, consult Cisco Plan, Design, Implement (PDI) HelpDesk or Cisco TAC.
Hardware support - For a Major/Minor version of ESXi supported by Cisco Collaboration apps, recommendation is to use the latest Maintenance release that is also supported/recommended by the server vendor (and storage vendor if deploying on NAS/SAN). To help determine if a patch or Maintenance Release of ESXi "can" or "should" be deployed, follow the guidance from these sources:
VMware Compatibilty Guide (http://www.vmware.com/go/hcl)  for the the vSphere ESXi Major/Minor version supported by Cisco Collaboration.
Server Vendor's hardware compatiblity information for the vSphere ESXi Major/Minor version required by Cisco Collaboration. E.g. for Cisco UCS, see the Server Compatiblity documents athttp://www.cisco.com/en/US/partner/products/ps10477/prod_technical_reference_list.html.
http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements
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