Unity Connection - Users with system default password getting locked out

Hi all, hope everyone is well !!
I am experiencing a strange problem and hope someone can give me some direction on where to start digging on this issue.
I am getting a good number of users reporting they are getting locked out of their voice mail and they all claim that they have not changed their password and some user even got their greeting recorded by someone else. One thing in common for the users who reported the issue is that they all using the system default password. I am trying to trace to find out who/what has access to these users' mailbox but so far I have not had any luck.
Thanks in advance !!
Danny

Thanks, yes am doing that now and cant really find any new/unique pattern. Plus the trace is pretty hard to follow. Cant really figure out any times stamps in the trace also. The current trace file is defaultTrace.18.trc and it has very simiiar content as some of the older ones before the problem. Right now the ESS portal is working and the slddsuser password is not locked. It seems the problem takes place on start up?
/usr/sap/ESS/JC77/j2ee/cluster/server0/log
Tough thing to test in production.
I wonder what takes place at startup that would kick this problem off?
brad

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Unity Connection - Users with system default password getting locked out

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