Unity Connection VM installation on UCS C210M2

I am attempting to upgrade my MCS Unity Connection from MCS 7.1.5b to a VM on UCS 8.5a.
I am have a strange problem - when I try to install CUC 8.5.1 on a VM the disk says the product is not support on current hardware.
I have tried numerous OVA templates and I have also tried increasing resources in the default templates - all to no avail.
Templates tried -
CUC_1000_user_v1.0_vmv7.ova
CUC_8.6_vmv7_v1.5.ova
Any ideas ??
Any help appreciated.

Take a look at your UCS server and ensure that it meets the following requirements:
Table 6 Cisco UCS-C210M2 Platforms
Feature
Description
Model numbers
VTG: UCS-C210M2
R210-2121605W
Supplier
Cisco
Form factor
2RU
Mounting
Rack-mount
Physical processor(s)
Two Intel 2.53 GHz quad-core Xeon E5640 80W CPUs, 12 MB cache, DDR3 1066MHz
Physical RAM (as shipped)
24 GB: Six 4 GB DDR3-1333MHz RDIMM/PC3-10600/dual rank 1Gb DRAMs
Physical hard disk
10 146GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted
RAID controller
LSI 6G MegaRAID PCIe Card (RAID 0, 1, 5, 6, 10, 60) — 512WC
RAID configuration
2 drives in RAID 1 (VMware)
8 drives in RAID 5 (virtual machines)
Total available disk space
RAID 1 array: 136 GB
RAID 5 array: 1022 GB
Hardware reconfiguration required
None
CD-ROM or DVD-ROM drives
1 DVD-ROM drive
Tape drive
Not applicable
Power supply
Redundant on the chassis
More information
http://www.cisco.com/en/US/partner/products/ps10516/index.html
Source:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp760981
HTH
Adam

Similar Messages

Installation CUCM 10.X & Unity Connection

Hello,
I have a question about the actual installation of both systems, so i'm not using a pre made file on the website of cisco which you convert to a floppy image.
When i installed CUCM, i made my lab switch the NTP server by giving it the following command:
- config#ntp master 1
The call manager saw all of this & the default gateway also and it al worked perfectly and the Call Manager installed. When i did the same installation for Cisco Unity it did not work, it would not reconise the NTP nor even the default gateway and the installation did not proceed. This strook me as very weird, as the installation of the call manager did succeed with no issues.
Rebooted the switch : Didn't work
Resetted it as NTP : Didn't work
Laptop as NTP: Didn't work (Registry in Windows 8), if someone knows a decent program it would be a plus
Cisco Unity Connection wasn't even able to contact the default gateway of the vlan, it was 1 switch. The vlan had an SVI and IP routing was enabled.
Does anyone have any suggestions to these kinds of problems, which approaches did work?
Kind Regards,

Hi,
So yes the virtual machines had the same network settings and were in the same IP subnet aswell.
In ESXi i configured both the network cards, 1 active & 1 backup so i didn't need to create a port channel. I put up 2 VLAN's one for the management of the ESXi and one for the UC applications, so tagging was enabled.
My switch configuration was extremely basic
Just 2 vlan's 100 for data & 200 for voice, this resembles the environment it will be later installed.
The vlan's were SVI's and ip routing was enabled, i was able to ping from one vlan to another.
It had the command:
NTP Master 1
I knew it worked because i forgot during the installation to correct the clock, it was still 1993 and i had an issue with uploading the licenses, i resolved this.
So call manager was getting all of the NTP information
But during the Unity installation it all didn't work/respond, still very weird. The ports to the ESXI were configured as Trunk

Cisco Unity Connection 8.X and Cisco UCS

Hi
We are in a planning phase for Unity Connection 8.X on Cisco UCS C-Series. The Cisco Unified Communications SRND 8.0 states that requires reserving one physical core per physical server.
what does it really mean?

See sample depiction below of applications and physical core usage on a server with 2 CPUs and 8 total physical cores. In white is the reservation of one physical core.
Regards.

Unity connection 8.6 subscriber language installation

hi all,
would appriciate if someone call let me know if there is any downtime expected when installing a secondary unity connection with anohter language (french CA). we have the primary up and running fine. when installing the french language we have to stop connection manager and connection mixer services. i am just wondering if this only for that server on which the language is being installed or not on both servers. i am just little concern becuase the primary is already in production.
thanks a bunch.
vijay

Hi Vijay,
You can refer to the following link for adding a language to the unity connection cluster 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1067223
If you want anyone to call you and explain the procedure, sorry to say but you might have to open a TAC case for that.
- Atul
Please rate, if this helps!!

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Upgrade Unity Connection Failing

I am upgrading a Unity Connection from
Version '7.1.5.33900-10 Unrestricted' to '8.5.1.13900-5 Unrestricted'
It fails with hardware validation (error below)
My hardware is a VM on a C210M2
Memory: 6144
CPU: 2
HD1: 146gb
HD2: 146gb
Do I need a special version of CUC for VM?
Any Help appreciated.
James
10/18/2011 14:13:48 upgrade_manager.sh|Check if the upgrade is allowed|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Hardware is supported for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for "connection" deployment|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|File:/common/download/8.5.1.13900-5/Cisco/base_scripts/upgrade_manager.sh:892, Function: validate_upgrade_allowed(), This server is not supported for use with the version of "connection" that you are trying to install. For information on supported servers, see the applicable version of the "connection" Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html|<LVL::Error>
10/18/2011 14:13:48 upgrade_manager.sh|Cleanup RAM disk|<LVL::Info>

Right - after much testing - found out the solution to this problem.
The Cisco OVA Templates dont work for CUC for certain install disks (well for at least 7 that I tried !)
Tested Disks (with VSXI version 4.1)
CUCM 8.5 - 80-9842-02
CUCM 8.5 - 80-9927-02
CUCM 8.5 - 80-9929-01
CUCM 8.5 - 80-9842-02
CUCM 8.6.1a - 80-9986-02
CUCM 8.6.1a - 80-9988-02
CUCM 8.6.1a - 80-9989-02
You need to load the OVA template and make the following changes -
Memory     :     6gb (can be set to 8gb if required)
CPU          :     2 (can be set to 3 if required)
Video          :     16mb (hard set)
VMCI          :     Unrestricted (enable checked)
SCSI          :     LSI Logic Parallel
HD          :     200gb - independent persistent
Network      :     needs to be 'connect at power on'
FD              :     Client Device 'Connected' but I dont think this setting matters.
Now Cisco Unity Connection appears at as part of the installable product suite.
I think the OVA templates are extremely poor - clearly untested.
eg - its names your VM - ALIGNED_500User-UnityConnection1CPU160GB.ova etc
Anyway - hope this information help other people from wasting a lot of time.

Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
I don't have any rtmt error, the cpu and memory of unity and cucm are normal (around 10%).
Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

Problem with uc-locale-en_GB-8.6.2.1-12.cop selection on unity connection cluster

Hi All,
Hopefully someone can help me out. I'm trying to install uc-locale-en_GB-8.6.2.1-12.cop on our unity connection cluster which is running 8.6.2.20000-2. The cop files successfully installs and I've rebooted the both servers but I cannot select the language anywhere in unity connection administration.
I suspect this is because I'm running 8.6(2a) from the cisco site and not Unity Connection 8.6(2) Engineering Special 12 as per the release notes for Unity Connection 8.6(2a). Are Cisco likely to release language packs for version 8.6(2a)? Otherwise I guess I'm going to have to try and raise a TAC call and get access to the engineering special so I can gain the british langauge back again.
For reference :-
admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
uc-locale-en_GB-8.6.2.1-12.cop
ciscocm.refresh_upgrade_v1.1.cop
cm-locale-en_GB-8.6.2.1000-1.cop
Thanks,
Mike

Hi Mike,
I'm not sure about the versioning, but am curious if you followed these steps;
To Install Connection 8.x Language Files from a Disc
Step 1 Stop the Connection Conversation Manager and Connection Mixer services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Stop.
d. Wait for the service to stop.
e. Also under Critical Services, in the Connection Mixer row, select Stop.
f. Wait for the service to stop.
Step 2 Insert the Languages disc in the disc drive.
Step 3 Sign in to Cisco Unified Operating System Administration.
Step 4 From the Software Upgrades menu, select Install/Upgrade. The Software Installation/Upgrade window appears.
Step 5 In the Source list, select DVD/CD.
Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.
If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.
Step 7 To continue the language installation process, select Next.
Step 8 Select the language that you want to install, and select Next.
Step 9 Monitor the progress of the download.
Step 10 If you want to install another language: Select Install Another, and repeat Step 4 through Step 9.
If you are finished installing languages: Restart services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Start.
d. Wait for the service to start.
e. Also under Critical Services, in the Connection Mixer row, select Start.
f. Wait for the service to start.
g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.
Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1054157
Cheers!
Rob

How to delete multiple messages in the same mailbox all at once? Unity Connection

I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours!   Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)

Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Upgrading Unity Connection from 7.1.5 to 8.5.1 - not working

I am attempting to upgrade our unity connection boxes from 7.1.5 to 8.5.1.
I have legacy MCS 7845H2 - It has 4 disks - 2 mirrors of 72gb disks. 4mb of RAM and 2 X 2.3ghz processors
I have UCS C210 VMWare Hosts.
I have attempted 2 migration methods.
The first method involves - upgrading the existing system and restoring a backup of this to a VM
This fails with a hardware compatablity check.
The second method involves - backup existing systen - build VM at same level (using recommending OVA) - restore data onto VM - upgrade VM
This fails with a restore problem - I have used 'TITAN' ftp, but please note the backup is < 900mb.
The error is
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error
Has anyone out there attempted to upgrade to 8.5.1 - please let me know how you got on.
Any help or ideas appreciated.

Here is the end of the restore log ...
CCM DB is in On-Line status after 6 second.
Restoring the Unity Connection database from ontape archive...
Archive Tape Information
Tape type: Archive Backup Tape
Online version: IBM Informix Dynamic Server Version 10.00.UC9XF
Archive date: Mon Sep 26 19:45:06 2011
User id: root
Terminal id: ?
Archive level: 0
Tape device: STDIO
Tape blocksize (in k): 32
Tape size (in k): 0
Tape number in series: 1
Spaces to restore:1 [rootdbs ]
2 [cuc_er_dbspace ]
3 [dir16 ]
4 [rpt ]
5 [mbx16 ]
6 [dyn ]
7 [mbx ]
8 [dir ]
9 [log ]
10 [cuc_er_sbspace ]
11 [ciscounity_sbspace ]
12 [ciscounity_sbspacetemp ]
Archive Information
IBM Informix Dynamic Server Copyright IBM Corporation 1986, 2008
Initialization Time 06/01/2011 15:51:53
System Page Size 2048
Version 14
Archive CheckPoint Time 09/26/2011 19:45:07
Dbspaces
number flags fchunk nchunks flags owner name
1 40001 1 1 N B informix rootdbs
2 48001 2 1 N SB informix cuc_er_sbspace
3 40001 3 1 N B informix cuc_er_dbspace
4 40001 4 1 N B informix dir16
5 40001 5 1 N B informix rpt
6 42001 6 1 N TB informix temp
7 40001 7 1 N B informix mbx16
8 42001 8 1 N TB informix temp2
9 40001 9 1 N B informix dyn
10 40001 10 1 N B informix mbx
11 40001 11 1 N B informix dir
12 40001 12 1 N B informix log
13 48001 13 1 N SB informix ciscounity_sbspace
14 48001 14 1 N SB informix ciscounity_sbspacetemp
Chunks
chk/dbs offset size free bpages flags pathname
1 1 0 250000 183419 PO-B /var/opt/cisco/connection/db/root_dbspace
2 2 0 915000 176607 POSB /var/opt/cisco/connection/db/cuc_er_sbspace
3 3 0 85000 83217 PO-B /var/opt/cisco/connection/db/cuc_er_dbspace
4 4 0 128000 13824 PO-B /var/opt/cisco/connection/db/dir16_dbs
5 5 0 1024000 744409 PO-B /var/opt/cisco/connection/db/rpt_dbs
6 6 0 512000 511922 PO-B /var/opt/cisco/connection/db/temp_dbs
7 7 0 512000 495816 PO-B /usr/local/cm/db/informix/data/mbx16_dbs
8 8 0 512000 511897 PO-B /var/opt/cisco/connection/db/temp2_dbs
9 9 0 128000 110000 PO-B /var/opt/cisco/connection/db/dyn_dbs
10 10 0 128000 119774 PO-B /usr/local/cm/db/informix/data/mbx_dbs
11 11 0 1024000 362797 PO-B /var/opt/cisco/connection/db/dir_dbs
12 12 0 150000 24947 PO-B /var/opt/cisco/connection/db/log_dbs
13 13 0 10000 518 POSB /var/opt/cisco/connection/db/ciscounity_sbspace
14 14 0 450000 22554 POSB /var/opt/cisco/connection/db/ciscounity_sbspacetemp
Physical restore failed - could not fork server connection, SQLCODE -25596
Program over.
Restore failed during Unity Connection DB ontape restore operation.
----> BEGIN Standard Output
----> END Standard Output
----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_restore.real.py:32: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
gunzip: stdout: Broken pipe
----> END Standard Error

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

How to re-initialize a Unity Connection 8.5 DataBase for Lab testing

I have built an Active/Active Unity Connection 8.5 Cluster on UCS for lab testing and I am wondering how to re-initialize the database (Clean out the database like a new install) without having to reinstall the application. I forgot to take a DRS of the newly installed server to revert back to.
I have tried using Bulk Administration but subscribers and Callhandlers with Dependencies will not be touched by the Bulk Administration job. I need a quick way of getting the database back to fresh install status.

Hi,
Unlike Unity, there isn't a way to do this with UC without re-installing the entire application.
Brad

Migrating from BE5k to CUCM 9.1 and Unity Connection 9.1 (not BE6k)

Hello,
We are starting to embark down the road of migrating from our BE5k system, to separated CUCM and Unity 9.1 systems on UCS Blades running ESXi. I was wondering if there might be some documentation already existing on how we might accomplish this. I have done upgrades in the past, and I'm sure there's a COP file or 3 that I need to install to make it all work properly. I searched the Cisco site for such documents, but couldn't really find anything specific.
We'll also be migrating our Cisco Presence from the old MCS platform to the UCS ESXi setup as well.
Thanks for the help.
Cheers,
Mark

Thanks George,
That's the documentation for migrating to BE6k. We are breaking away from the BE platform and doing full installs for CUCM and CUC. Does the same article apply?
I suspected that the Presence would be that simple, but just wanted to make sure.
Thanks,
Mark

Migrating from MCS7845 to UCS C210M2 Server for CUCM8.0

Customer Alpha has CUCM and Nortel.
(I.) Following is the CUCM Cluster breakup:
   - Location X: PUB, SUB1, SUB2
   - Location Y: SUB3
   - Location Z: SUB4, SUB5
(II.) Location Z, Block-A has 10,000 users on Nortel which need to be moved to CUCM8.0 for which the following two new SUBSCRIBER's added to the existing CUCM Cluster:
    - SUB6, SUB7
    - SUB6 & SUB7 will be installed on a UCS C210M2 server
    - Customer will be shipped with two UCS C210M2 with dual quad core 5640 processor
2.In Location Z, currently SUB4 and SUB5 are on MCS 7845 server.
Need to Migrate SUB4 and SUB5 on UCS C210M2 Server from MCS7845.
This way, Location Z with SUBSCRIBERS(SUB4, SUB5, SUB6 and SUB7) will migrate to UCS C210M2 server platform.
Rest of the locations namely- LocationsX & LocationY will continue running on MCS7845 platform.
Need to understand the Migration strategy (point wise) keeping in mind, the PUB is in LocationX still on MCS and only the SUB- SUB4, SUB5, SUB6 and SUB7 will be on UCS platform in locationZ.
Please share the steps required to perform this type of Migration.
Thanks & Regards
Sumit

Hi Gajanan,
Thanks for your prompt reply.
SUB4 Migration from MCS7845 to UCS C210M2 server involves the following steps:
Take SUB4 out of the Network.
Install SUB4 on UCS C210-M2 server, just as a fresh install and ensure the same SUB4 name is assigned on UCS what its there on the MCS7845 platform.
While installation of SUB4, it ask for PUB details like IP Address, assign the reqd. details.
Migrate the users assigned to SUB4 with SUB5 for the time being, this step should have been performed in the beginning.
Once the installation is complete, you can re-install the users from SUB5 to SUB4.
Database replication will take place from PUB
Please confirm if Step4 is required or when we take the Backup using DRS of SUB4 and after the installation of SUB4 on UCS C210, restore the backup on SUB4 and then it would populate the users/phones that were tregistered with SUB4 on MCS 7845 platform on to UCS C210M2 platform.
Do we need to take DRS of the PUB or SUB4?
Can you please put the steps in the correct order.....
Follow the same steps fro SUB5 Migration from MCS7845 to UCS C210M2 server platform.
Thanks & Regards
Sumit

Unity Connection VM installation on UCS C210M2

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