Unity Connections 7.x Unable to route to Contacts from Call Handler

Question

Unity Connection 7.x.  CallManager 7.x.
My desired goal is to route from an AutoAttendant CallHandler to CallManager users that do not have VoiceMail boxes.  I have created a contact with the following:
alias: myuser
first: my
last: user
display: my user
voice name: recorded
list in directory: yes
transfer enabled: yes
transfer extension: 1234
When dialing AA and pressing # to get the the directory and doing dial-by-name, I am able to route.  When dialing the extension number during the greeting, I receive the following:
"I did not recognise that as a valid entry"
When selecting "Allow Transfers to Numbers Not Associated with Users or Call Handlers" from within the AA Handler and then dialing by extension, I receive the following:
"You cannot be transferred to this number"
Is there a way to dial the extension number to get to the user's device?
Regards...

Answer 1

Hi Phil Denton,
You are indeed going on the right track with the
"Allow Transfers to Numbers Not Associated with Users or Call Handlers"
What you're missing is the restriction table which by default doesn't allow any patterns to be dialed.
So in the System Settings go to the Restriction Tables and select the "Default System Transfer", and add a pattern that matches your internal extension or just that specific one.
Now this will permit dialing by extension to those specific patterns, one last thing you should verify is that the CSS assigned to your voicemail ports in UCM has the proper partitions to dial those extension.
HTH
Jonathan Sylvain
Message was edited by: Jonathan Sylvain My bad didn't notice original past was in 2010