Unity connections 9.1 "port stuck with call"

Question

            I am seeing this message in the error log: %UC_UCEVNT-3-EvtMiuPortStuckWithCallinfoOnly:   for a number of  ports. . When I look into the log some of these ports have ben up for a month .
the message is cleared by restarting the port,
This stuck port problem has been around for a long time we had it in ver 7.1, is there any way of making a port reset if it has been stuck on a call for say 24 hours?

Answer 1

Hello chrbradf1,
You can set the amount of time for the watchdog to generate a log when the port would be considered locked, but there is no automatic way of restarting them on the CUC perspective neither on CUCM, there is also no provisioning for Tcl scripting therefore you will have to restart them manually.
Watchdog is under: Cisco Unity Connection Administration> System Settings> Advanced> Telephonny> Port Watchdog Threshold in Minutes.
Port Watchdog Threshold in Minutes
Enter the time, in minutes, that a port can be off hook before it is considered to be locked. When a port reaches this threshold, Cisco Unity Connection logs an error. To review errors, see the Real-Time Monitoring Tool. We recommend a setting greater than 30 minutes.
Default setting: 240 minutes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg110.html
Also consider that maximum time is 240000 minimum is 0 and value has to be integer.
Examples:
Value specified (111111111) exceeds the maximum allowable value (24000).
Value specified (0.1111) is not an integer value
Value specified (-1111) is below the minimum allowable value (0).
-David