Unity Connections and SMTP

Currently I have Unity 8.6. I have a remote office that will not be on our domain or Exchange server (they are going to Microsoft 365). Is there a way to send via SMTP their voicemails over to them with the acknowledgement that features will not all be there like Unified Messaging?
Thanks!

Hello David,
I would also need clarification on what stands for remote office, is it a CUC, Exchange server or something else?
Assuming that what you are trying to deploy is relaying messages to users outside from your CUC server without using Unified Messaging then you would just simply configure:
1. Smart Host: This will be the relay point that handles where on messages go. Most likely it will be an Exchange server.
2.Under User>Edit>Message Actions> Select for Voicemails or all the applicable options you wish to relay> Accept and relay. Then at the bottom put the email address where you want it to be send.
Basically CUC will notice that the address is an external domain, it will look for the Smart Host configured and send the message, afterwards Connection is out of the scope and it's up for Exchange or whatever other server you have configured to manage the messages to reach it's intended destination.
-David

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Has anyone heard of any updates regarding the restrictions imposed by Office 365.
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Now sure when though.
Regards
Dominic

That is correct, but you can add another 19. But I believe you can create another service account, then add 19 more and repeat. It supposed to be fixed soon, but its up to MSFT I believe in Office365 to open it up.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/release/notes/862cucrn.html#wp1320685

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Our CUCM 8.6 is currently integrated with LDAP, this was done before I started with the company, I'm working on getting the CUC integrated as well, but I keep getting the following error message:
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LDAP Manager Distinguished Name: [email protected]
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Hi Chris,
Yes I'm sure the sync is still working, I've went into CUCM and did a full sync and it was successful, I also hit save and that was successful as well, that was the first thing I did just to make sure it was working, I was thinking like you that maybe it wasn't working properly ...I'll take some screen shots and post shortly
Fred
Here's a screenshot of both CUCM and CUC
Message was edited by: Fred Rawlings

Unity Connection 7 with overlapping extension

Hello everybody,
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Hello,
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Thank you very much!!!
Bruno

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I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Licensing for Unity Connection after Upgrade from 8.5 to 9.1.2

I upgraded my Unity connection from 8.5.1 to 9.1.2. ( my CUCM is still on 8.5.1) . I have 200 CUWL-STD ( 2200 DLUs), and 50 CUWL-PRO (850 DLUs) . Now I am working with Cisco to get a license file for Unity Connection and apply that to my ELM. I attached my licensing page for when I was in 8.5.1 . Just want to make sure if I will be getting enough license with that license file, or possibly I need to buy more. Someone told me that if I want to have users with mailbox I need to order more licenses since every user take one CUWL license.
Honestly i do not know how CUWL licensing work regardig to Unity or even CUCM.
Thanks,

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
HTH
Manish

Message Monitor on Unity Connection

Does anyone know if this feature is coming to Unity connection version 9.0 or anytime soon. It is available on Unity but not Unity Connection and I have several clients interested in this feature.

Does cisco realize that this makes users believe that a migration from Unity to CUC is a downgrade with less features? This is a battle I am fighting right now, as we migrated to CUC 8.6 three months ago. Message Monitor was a highly utilized feature among our users, and I'm having a difficult time convincing them that it is in fact an upgrade to a more stable platform.
Users do not understand why Cisco took away this great feature. Very unfortunate.
- Jonathan Beardsley

How to delete users in unity connection

hello all,
I have a unity connection cluster on version 7.1.3 and a cucm cluster on version 7.1.3
when i try to delete a user in unity connection I get the following error
This user is integrated with a Cisco Unified Communications Manager end user. Some fields may be disabled.
I deleted the user in cucm, however the user is still in Unity connection and i can't delete it,
what's the best way to delete a user ?
thank you
Cris

When the CUCM End User is deleted, the corresponding CUC user should automatically be deleted as well. Sometimes this isn't the case and the CUC user still exists and cannot be deleted due to other database hooks.
First you will need to find the ObjectId for the user that you want to remove from Connection:
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run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId = 'objectid from above')

IMAP, POP and SMTP information for manual email setup

How to manually set up your Telstra email service:
Telstra email on the BigPond platform
POP & SMTP
Your name
Enter your name as you’d like it appear in emails you send.
Account type
POP3
Incoming server details
Server address
mail.bigpond.com
Port
995
Encrypted connection
SSL
Outgoing server details
Server address
mail.bigpond.com
Port
587 or 465
Authentication
Yes
Encrypted connection
With SSL Encryption
Username
Enter your full email address (ending in '@bigpond.com' or '@bigpond.net.au')
Password
Enter your Telstra email account password which will be case-sensitive.
Other settings to check
Ensure the checkbox is ticked for Outgoing server requires authentication – in most mail clients, this is not ticked by default.
Use:
Secure Sockets Layer (SSL) with the POP and SMTP connection, and
SMTP authentication for security.
Ensure that your operating system and email client have the latest updates.
Telstra email on the Outlook.com platform
If you’re on the Telstra email platform with Outlook.com®, you can choose either of the following types of settings to set up email on your computer, tablet or mobile phone:
IMAP and SMTP
POP and SMTP
Where possible, it’s preferable to use the IMAP & SMPT settings as they provide an extra layer of security.
IMAP and SMTP
Your name
Enter your name as you’d like it appear in emails you send.
Account type
IMAP
Incoming server details
Server address
imap-mail.outlook.com
Port
993
Encrypted connection
SSL
Outgoing server details
Server address
smtp-mail.outlook.com
Port
587
Authentication
Yes
Encrypted connection
With TLS/STARTTLS (preferred) or SSL Encryption
Username
Enter your full email address (ending in ‘@bigpond.com’ or ‘@bigpond.net.au’)
Password
Enter your Telstra email account password which will be case-sensitive.
Other settings to check
Ensure the checkbox is ticked for Outgoing server requires authentication – in most mail clients, this is not ticked by default.
Use:
Secure Sockets Layer (SSL) with the POP and SMTP connection, and
SMTP authentication for security.
Ensure that your operating system and email client have the latest updates.
POP and SMTP
Your name
Enter your name as you’d like it appear in emails you send
Account type
POP3
Incoming server details
Server address
pop-mail.outlook.com
Port
995
Encrypted connection
SSL
Outgoing server details
Server address
smtp-mail.outlook.com
Port
587
Authentication
Yes
Encrypted connection
With TLS/STARTTLS (preferred) or SSL Encryption
Username
Enter your full email address (ending in '@bigpond.com' or '@bigpond.net.au')
Password
Enter your Telstra email account password which will be case-sensitive.
Other settings to check
Ensure the checkbox is ticked for Outgoing server requires authentication – in most mail clients, this is not ticked by default.
Use:
Secure Sockets Layer (SSL) with the POP and SMTP connection, and
SMTP authentication for security.
Ensure that your operating system and email client have the latest updates.
Outlook is a registered trademark of Microsoft Corporation in the United States and/or other countries.

Re: BigPond settings for POP, IMAP and SMTP
I am have trouble with Apple: they claim that because I have not physically changed my email address they won't "accept" it! (it's same one that I have had for the past 5years),
I am also unable to log on using the email address & password that I have for past 12 months!
Can I change my email address and password, when I have time (during business hours), regards Eric

Migration of Unity Connection from 8.6 to 10.x

Hi,
Am planning to upgrade from Unity Connection 8.6 to Unity connection 10.x. My current unity connnection 8.6 is running on Cisco MCS 7825 H3 Hardware.
As my UCS upgrade license is expiring in another 15 days, am planning to upgrade the latest available version.
Is MCS 7825 H3 is compatible for 10.x unity connection and can i directly upgrade from 8.6 to 10.x .
Pls suggest

Hi Aman,
So my understanding is..
First .....
1) From the Physical Server take a DRS Backup.UC 8.6
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Intall the 10.x with same config like hostname ip etc.. Both PUB & SUB.
4) Restore the DRS Backup of 8.6..on 10.x VM ware
5) With the help of cobras migrate the licenses.
Second
1) From the Physical server take a DRS Backup of UC 8.6.
2) Create the VMware Session for 10.x with respective ova template required for 5000 users.
3) Install the 8.6 (same version) on vmware with same config like hostname ip etc..Pub & Sub.
4) Restore the DRS Backup on vmware.
5) Get the license from cisco.
6) The upgrade the UC 8.6 to 10.x ..
Which is correct aman First or Second.
Also am confirmed that Unity Connection (UC) 10.x can be integrated with CUCM 8.6.
Regards
Jagadish

Cisco Unity Connection 8.5 User voicemail password problem

HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
and i need to go and set a new password for them to login to hear their messages. i have set unity for never expire passwords nor lockout on failed attempts, i cant see any difference betweeen the users who have the problem and users who dont, i have impoorted my users using ldap but i am no using ldap authentication.
Thanks,

Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
Having different rules set under authentication rule(System Settings -> Authentication Rules") and at user level (Select User->Edit->Password Settings).
Workaround:
None
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unity Connection
Technology
1st Found-In
8.5
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
8.0(3.23039.1)
Cheers!
Rob

How to find Unity Connection 8.6 users whose AD account is disabled

I have a Unity Connection 8.6 server that is integrated with AD. My main issue going forward is the user maintenance. If a user is disabled in AD, the user's LDAP integration status changes from "Integrate with LDAP Directory" to "Do Not Integrate with LDAP Directory". I understand this is default behavior when the server syncs with AD just as it does on CUCM. When administering thousands of accounts, there are going to be times that I'm not notified of someone leaving the company (more often than not). I need a way to search for these users in the server as most, if not all users are LDAP synced with mailbox. I have tried exporting the users with mailbox and I can't find any difference between an active and inactive AD user.
Any suggestions?
Brian

Hi Brian,
If you use BAT in Unity Connection and export users with mailboxes, when Connection is integrated directly with AD, the LdapCcmUserId field will be present with their AD username, when it's disabled, the field will be blank.
HTH,
Chris

Unity Connection 9 AA

I am setting up an AA for one site in our district. I created a CTI route point in CUCM to point x80010 with call forward all to CUC. I recorded a standard and a closed greeting. While listening to this recordings if I dial a known working extension that has a voicemail box it transfers to the VM greeting instead of calling the extension. Its done this to two separate numbers. But I cannot seem to find where to tell it to just ring the extension.
Example:
I call 80010 from phone A. While listening to the standard greeting I dial extension 61568 which is on phone B. Instead of ringing phone B it instead transfers directly to voicemail.
Is there a way to stop this? I just do not see any settings to fix this from the initial call handler 80010.

Hi Scott,
It almost sounds like a problem with the TRAP & Dial -out ports.
I would try this Tool from the excellent suite of Unity Tools to have a look
to see what info is passed to Unity Connection and what the call flow looks
like when this scenario happens just to make sure that connection is actually
trying to dial 61568.
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Unity Connection 8.6 compatibility with CUCM

Hi,
I am upgrading Unity Version 8.0.3 to 8.6, my current CUCM version is 8.0.2. According to following link:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html#wp1016708
I will need to upgrade CUCM to 8.6 also, please confirm if this is the case, also can I upgrade to any CUCM 8.6 version available ?
thanks
hasrat

Hi Hasrat,
That doc just refers to the "tested" version but in fact any Unity Connection
version 2.1 or later will work with any CUCM version 4.1(3)or later
So you really don't need to upgrade CUCM at this time if you don't want.
Here's the clip;
Supported Version Combinations for Cisco Unity Connection and Cisco Unified Communications Manager
Cisco Unity Connection 2.x and Later
Any version of Cisco Unity Connection 2.x or later is supported for use with any version of Cisco Unified CM 4.1(3) or later.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 8.0 Intrasite-networking and SMTP Smarthost

Hi,
Two Unity Connection 8.0 clusters:
Cluster1: ServerA (Pub) and Server B (Sub);
Cluster2: ServerC(Pub) and Server D(Sub)
We want to setup intrasite networking between those two clusters. As listed in the networking guide of unity connection 8.x:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html
The followings are the requirement for SMTP or SMTP Smarthost.
(1) The servers that will be networked together are directly accessible through TCP/IP port 25 (SMTP), or SMTP messages are routable through an SMTP smart host.
(2) For Connection clusters, you must have a smart host available to resolve the SMTP domain of the cluster to both the publisher and subscriber servers in order for message traffic to reach
For the redundancy consideration, such as when one cluster's publisher is down, the subscriber can still send or receive message from another location, as per the documentation, a SMTP smarthost is required.
I am questioning if this external SMTP smarthost is really required, since in case the customer could not provide us the Smarthost to relay the message, how should we do?
If we configure SMTP Access for Cluster Subscriber Servers as listed in http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/networking/guide/8xcucnet020.html#wp1053483
will this exclude the requirement of smarthost when one publisher server is down?
Thanks,
JJ

Editing prompts such as it is will probably never be supported by Unity or Connection - for a request like this it would have to be provided in the conversation (phrase logic) as an option to use one term or the other.
I know it seems like just hacking and slashing the prompt files should be a no brainer and we're just being obstinate by not allowing it but that's not the case.
Many of the prompts used to construct the language specific phrase files are used in more than one place (i.e. each phrase does not have duplicate WAV files for each "token" used to make up the complete phrase - they get shared) - so it's a dangerous thing to go in and start replacing prompts here and there since it many times has unintended consequences. Supporting folks going in and making such changes and then calling TAC because something "sounds funny" is a daunting task as you can imagine.
once you open that up to other languages it gets gnarly in a hurry. The last voice mail system I dealt with that actually allowed for this type of thing was Repartee (DOS based system back in the 90s) - and when it got ported to OS/2 and then Windows support for direct prompt edits was yanked for the same reasons.
so long way of saying direct prompt edits are not in our future I don't think. I can pass on your concerns with "ID" vs. "Extension" anyway...

Unity Connections and SMTP

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