Unity express 7.1.4 License Issue

Question

Hi I'm using this new version over an AIM CUE, that comes allready installed in the module
The problem that i recongnize,is that the VM-mailboxes are in Evaluation state, i activate the vm-mailbaxes via this command through aim-cue cli:
license activate voicemail mailboxes 25.
So the VM are going to work for a period of time (Evaluation), so i check for cisco documentation, and it comes that it should be installed if you buy the license for the VM mailboxes, really don´t know if they bought that license, should i have a pack number for it? so i can register and apply the lic file.}
FYI:
CUEGP1# sh license all
License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Sat Apr 24 10:11:22 2010
        License Count: 600 /25
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
Regards.
Carlos

Answer 1

Hi Thirruselvaa,
When you loaded the licenses what did the area highlighted below show?
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below. SUMMARY STEPS
1. license install ftp://username:password@ip_address/path/license_file
2. reload
3. enable
4. show license all
5. show license in-use
6. show license status application DETAILED STEPS
Step 1 license install ftp://username:password@ip_address/path/license_file.
Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note Install all of your licenses before continuing to the next step.
Step 2 reload
Use this command to reboot the module:
service-module# reload
Step 3 enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
Step 4 show license all
Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period:  8 weeks  4 days
     Evaluation period left:  8 weeks  4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
License Type: Evaluation
License State: Inactive
     Evaluation total period:  8 weeks  4 days
     Evaluation period left:  8 weeks  4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period:  8 weeks  4 days
     Evaluation period left:  8 weeks  4 days
License Count: 60 / 0
License Priority: None
Note If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.
Step 5 show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Step 6 show license status application application-name
Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Cheers!
Rob