Unity Express 7.1 Backup problem

Hello mates,
While trying to backup the CUE, backup seam to be blocked at 1.7Mb and then the following message appears:
The system is in offline mode. Configuration changes are disallowed.
Script execution failure. Check backup/restore history for details.
backup configuration is in FTP and was tried with SFTP. communication with FTP server is ok.
Many Other CUE are backed up on the same FTP Server.
I see on a different website, to fix this problem, u need to reload the services module : service-module integrated-Service-Engine 1/0 reload.
But this solution does not fix the problem.
Any solution ???

Hi,
I have come across the same issue. Have you got a solution?
Thanks.

Similar Messages

Unity Express Backup: Can we use DNS name of FTP server instead of IP address?

Gentlemen!
In the Unity Express system, can we use DNS name of FTP server (Microsoft FTP Server) instead of IP address in the General configuartion for Backup Server?
e.g. FTP://FTP_Server_Name/Directory
Additionally we need to configure/add DNS server name in the Domain Name settings under system menu. Is there any additional configuration would require for setting up FTP server with DNS entry & above config?
Regards,
Sky_Voice

Hi Sky_Voice,
This is a supported config
Backing Up and Restoring Data
Last Updated: May 12, 2010
Cisco Unity Express backup and restore functions use an FTP server to store and retrieve data. The backup function copies the files from the Cisco Unity Express application to the FTP server and the restore function copies the files from the FTP server to the Cisco Unity Express application. The FTP server can reside anywhere in the network if the backup and restore functions can access it with an IP address or hostname.
We recommend that backups be done regularly to preserve voice-mail messages and configuration data.
Backup and restore commands are available in configuration mode and in offline mode.
•In configuration mode, commands are available to set the following parameters:
–Number of backup files to keep (the oldest file is deleted).
–URL of the FTP server where the files will be stored.
•In offline mode, perform the backup or restore procedure. Decide the following:
–Type of files to be backed up: all files (configuration and data), only configuration files, or only data files. Data files consist of voice-mail messages. Configuration files consist of all other system and application parameters.
–URL of the FTP server where the files will be stored.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/11bkrst_ps5520_TSD_Products_Administration_Guide_Chapter.html
Cheers!
Rob

Problem with the Unity express Script

Hi
I have created a script in Unity Express . one of the option is redirecting the call to one international number .but when user press the option it says number is incorrect .
Can some one pls suggest what could be the issue.
> when dialing the same nunber from the phone it works fine .
>Thanks

Hi Kailash,
Did you try appending country code before the phone number in redirect step?
Do you have appropriate dial-peer on CME?
You have mentioned that, calling that international number from phone directly works. From which phone you are dialing that number? I mean is that phone also registered to same CME?
Thanks,
Bhavya

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Bussines Hours shedule in unity express does not work properly

Hi,
End user has a unity express 8.0.5 version. I created an script with Editor Express where I defined a Bussines Hours Shedule.
I have noticed that sometimes the main menu prompts is played eventhough is not a working hours.Other times Bussiness Closed promts is played correctly but after it the main menu prompt is played (I expected to finish the script when the Bussiness Closed prompt is played).
I have checked several times but the problems remains, I do not know why. I attach the screen shot of script.
regards

You can ask advice at this forum.
*http://stackoverflow.com/questions/
It looks that the code that calculates the menu width and position isn't triggered unless you resize the window (changing the width 1px by dragging the border or zooming the page works), so the menu flyout still has the default setting.
I see:
<pre><nowiki><ul style="width: 51px; left: 1100px; display: none;" class="sub-container flmenu">
</nowiki></pre>
After a resize this changes to:
<pre><nowiki><ul style="width: 898px; left: 252px; display: none;" class="sub-container flmenu">
</nowiki></pre>
I don't know how this onresize event ($(window).on('resize', function()) would have to be triggered to initialize the menu properly.

AIM Unity Express recovery

I had several electrical problem for about an hour powering down and up the router for about 4 or 6 times, after that the router restart to work as normal but the AIM Unity Express did not start as normal. I have a message that is trying to recover from error and that is not available.
I reload, reset, shutdown and I can not log in, I can not even ping to the CUE, when I try to shutdown the module it says that the shutdown is not complete and when I start a session it stays there doing nothing.
The worst of this is that I think the data is missing or lost, how can I recover to upload the system to the compactflash memory card??
Very urgent, please need help.
Thanks.

The last info I got, is that the CompactFlash is damage, I receive the message:
Not a cisco supported CF. Please use cisco supported CF and reinstall the software.
System Halted.
Does this CompactFlash has a solution erasing it and uploading again the software?? Do I have to use erase flash: (ClassB) or format flash: (ClassC)??
Is there a way to do it in the same router??
Thanks, please any help.

Unity Express VoiceView

Hi,
I have Unity Express 8.0.5 integrated with CUCM 8.0.3.21900-8
Everything is working ok with the exception of VoiceView Express.
I can login ok and browse the menus but when I try to listen to or record a message I get the following on the phone screen:
Report this error to your system administrator. IOException: Connection refused
I am pretty sure the JTAPI srtup is ok although I could not find anything that goes through the setup in detail.
Any ideas what I need to check?

If it ever gets beyond configuration, this is what TAC will ask for...
1.
       Make sure the system is otherwise idle.
2.    Enable “trace voiceview all”, “trace voiceview-ccn all”.
3.    Run "clear trace" on CUE.
Run "sh trace buffer tail" on CUE.
Make the simplest call to demonstrate your problem.
Wait until the logs stop scrolling ... Might take 3 to 5 minutes.
Press CTRL-C to exit.
Send the logs.

Unity express 8.6.6 software install errror

Hi all
I have remove the software form cisco unity after that I go to cisco website and download unity express 8.6.6.software and language package as per unity model
ISM-SRE-300-K9
and prepare freeftp server when I start to transfer the file I get error like the following :
router#service-module isM 0/0 install url ftp://cisco:[email protected]/cue-vm-k9.SPA.sme.8.6.6.pkg
Proceed with installation? [no]: yes
%Error: Couldn't open ftp://*****:*****@66.3.143.65/cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre
Execution of script cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre failed, installation aborted
i want to know where is the problem in the tftp server or the way of installation
please help me

Hi yahsiel
i have still get error i want to know where the issue from install way or from TFTP server
thanks

Cisco Unity Express - No Audio on Every 4th Message

Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?

Update CUE software and check again.

Unity express 7.1.4 License Issue

Hi I'm using this new version over an AIM CUE, that comes allready installed in the module
The problem that i recongnize,is that the VM-mailboxes are in Evaluation state, i activate the vm-mailbaxes via this command through aim-cue cli:
license activate voicemail mailboxes 25.
So the VM are going to work for a period of time (Evaluation), so i check for cisco documentation, and it comes that it should be installed if you buy the license for the VM mailboxes, really don´t know if they bought that license, should i have a pack number for it? so i can register and apply the lic file.}
FYI:
CUEGP1# sh license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 3 days
            Expiry date: Sat Apr 24 10:11:22 2010
        License Count: 600 /25
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
Regards.
Carlos

Hi Thirruselvaa,
When you loaded the licenses what did the area highlighted below show?
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below. SUMMARY STEPS
1. license install ftp://username:password@ip_address/path/license_file
2. reload
3. enable
4. show license all
5. show license in-use
6. show license status application DETAILED STEPS
Step 1 license install ftp://username:password@ip_address/path/license_file.
Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note Install all of your licenses before continuing to the next step.
Step 2 reload
Use this command to reboot the module:
service-module# reload
Step 3 enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
Step 4 show license all
Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
License Type: Evaluation
License State: Inactive
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Note If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.
Step 5 show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Step 6 show license status application application-name
Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Cheers!
Rob

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Unity Express: More than one phone / DN with a voice mail box

I'm running Unity Express 8.0.2.
Is there a way to associate two extensions on separate phones, with one voicemail box?

Hi
From memory, you can add the second extension number as the "Primary E.164 number" on the user associated with the voicemail box.
That way both phones should be associated with the same VM box.
HTH. Barry

I am having problems downloading Adobe Photoshop Express because of ID problem

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Unity Express 7.1 Backup problem

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