Unity Express 8.6.7 intgration with CUCM 10?

I'm working on a 2911, with a ISM-SRE-300-K9 running CUE 8.6.7 (confirmed clean install).  The CTI Ports are not registering with CUCM, all the steps have been triple checked, yet they don't register.
The CUE talks to CM fine and pulls the 4 CTI Ports we configured on CUCM, but if you click the 'show available ports in CUCM" it immediately crashes the CUE and it reboots.
I have a case open and it may be a bug, but wanted to see if anyone here has CUE working with CUCM 10.
Thanks-

Yes, confirmed that is all correct.
The ports don't register and when you click "expand to also show available ports on cucm" the CUE crashes:
CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
if I enable jtapi debugs, it just says out of service:
1936: Jun 03 14:38:03.212 EDT %JTAPI-MISC-7-UNK:(P42-x.x.x.x) ReceiveThread starting up...
1937: Jun 03 14:38:03.213 EDT %JTAPI-PROTOCOL-7-UNK:(P42-x.x.x.x) received Response: com.cisco.cti.protocol.FailureResponse {
  sequenceNumber = 0
  result         = -1932787395
  description    = Provider Init is not done -- Open rejected
1938: Jun 03 14:38:03.214 EDT %JTAPI-PROTOCOL-7-UNK:(P42-x.x.x.x) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {
  eventSequence                 = 41
  PROVIDER_OUT_OF_SERVICE_EVENT = 200

Similar Messages

  • Unity Express VoiceView

    Hi,
    I have Unity Express 8.0.5 integrated with CUCM 8.0.3.21900-8
    Everything is working ok with the exception of VoiceView Express.
    I can login ok and browse the menus but when I try to listen to or record a message I get the following on the phone screen:
    Report this error to your system administrator. IOException: Connection refused
    I am pretty sure the JTAPI srtup is ok although I could not find anything that goes through the setup in detail.
    Any ideas what I need to check?

    If it ever gets beyond configuration, this is what TAC will ask for...
    1.   
           Make sure the system is otherwise idle.
    2.    Enable “trace voiceview all”, “trace voiceview-ccn all”.
    3.    Run "clear trace" on CUE.
    Run "sh trace buffer tail" on CUE.
    Make the simplest call to demonstrate your problem.
    Wait until the logs stop scrolling ... Might take 3 to 5 minutes.
    Press CTRL-C to exit.
    Send the logs.

  • Unity 7 with cucm 8

    Hi all experts.
    Is unity 7 with domino supported with cucm 8 ?
    I checked the following link and it seemed confusing
    http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
    Kindly confirm

    Hello -
    I think this is a more clear document - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
    At minimum, you may just need to update the Unity TSP (AVSkinnyTSP) to match it with CUCM - this is most often recommended to help with MWI issues.
    Sincerely,
    Ginger

  • Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

    I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
    The URL:  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
    Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
    I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
    I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
    Also need details on Licensing for approx 100 Mailbox and  25 Voice Ports (No need of IVR Ports).
    Thanks,
    Chandan

    Hi Chandan,
    CUE 8.6.6 and later are compatible with CUCM 9.1.x;
    Support for Cisco Unified Communications Manager 9.1
    Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
    Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
    NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
    Software Activation for Cisco Unity Express 7.1 and Later Versions
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
    Cheers!
    Rob

  • Unity Express 7.4.1 and CUCM 8.5.1

    Hi,
    I looked in Compatibility Matrix for Unity Express and found that Unity Express 7.4.1 and Callmanager 8.5.1 wll work together.
    Now I upgraded Unity Express to version 7.4.1. I read the CTI-ports via Unity Web GUI from CUCM and it found right the ports.
    But in CUCM the ports doesnt register with unity express.
    What could I do to register the ports? The jtapi user already associated with the ports and I also reset the password t both systems.
    Is there a trace I could switch on for port registration?

    meanwhile i found why not register, at the CTI are securty profile configured. after remove it, the ports register but still doesnt work:
    A debug at the CLI of CUE show following if someone call the Routepoint with DN 9002:
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[9002:PT_Alle:1/(P1-unity) GCID=(1,7648)->ACTIVE]->OFFERED,Route Address=9002,Failure reason=Terminate Route Connection,Exception=com.cisco.channel.ChannelLicenseViolationException: license limit
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1667)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.impl.ChannelManagerImpl.getFromDifferentClassGroups(ChannelManagerImpl.java:950)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:686)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.Group.getIdleChannels(Group.java:305)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:17573)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecutorImpl.java:283)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)
    Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at java.lang.Thread.run(Thread.java:595)
    Anybody knows what this license violence means? The licenses are valid and activ.

  • Two unity express with call manger

      Hello Team,
    Is there any option we can integrate two unity express with call manger,our customer having two CUE module and 2921 .
    Thanks in advance

    There's really nothing more to it than using a different user and different set of CTI integration, that's it, just follow the CUE-CUCM integration guide and don't use the same info for both.
    HTH
    java
    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

    I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
    How can I resolve this issue?

    Found another post that referenced Cisco Bug ID CSCti37610.
    CUC plays message is from Unity Connection Messaging system
    Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
    Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
    Workaround:
    Restart the Unity Connection servers
    It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

  • Unity Express: More than one phone / DN with a voice mail box

    I'm running Unity Express 8.0.2.
    Is there a way to associate two extensions on separate phones, with one voicemail box?

    Hi
    From memory, you can add the second extension number as the "Primary E.164 number" on the user associated with the voicemail box.
    That way both phones should be associated with the same VM box.
    HTH. Barry

  • Is Unity 7.0(2) compatible with CUCM 8.6 ?

    Is Unity 7.0(2) compatible with CUCM 8.6 ?
    The documentation reports the compatibility with CUCM 8.5(x), but is not updated for 8.6.
    Thank you

    The documentation related to 8.6 may lag behind for a bit.  However, if you are running or update to the latest TSP (8.4.3) on your Unity server then you're likely covered.  The version of TSP is really the only compatibility factor as far as Unity/CUCM is concerned.
    Hailey
    Please rate helpful posts!

  • Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

    I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

    Thank you for the response Jaime.
    That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

  • CU MeetingPlace Express 2.1.1.2 Compatibility with CUCM 7.1+

    Afternoon all,
    According to Cisco's compatibilty matrix, Cisco Unified Meeting Place Express version 2.1.1.2 is only compatbile up to CUCM 7.0.
    I understand that CUMPE 2.1.1.2 is coming to end of sale life. However, if it currently works with CUCM 7.0, then surely it will work with later releases of CUCM up to 7.1(3)?
    I appreciate Cisco might not support it if there is a problem, but was hoping someone else was running MPE 2.1.1.2 with CUCM 7.1(3b)
    Thanks
    Jamie

    Hi Jamie,
    The Compatibility Tool does show support for MPE 2.1.1 with CUCM 7.1 (x)
    Cisco Unified Communications Compatibility Tool
    http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
    Here are 3 groups running this similar combo;
    https://supportforums.cisco.com/message/3145002#3145002
    https://supportforums.cisco.com/message/1330041#1330041
    https://supportforums.cisco.com/message/3150066#3150066
    Cheers!
    Rob

  • Deploying unity connection at remote site with CUCM at central site

    I am planning to deploy Unity connection at remote site while the CUCM is at central site only. Will appreciate of someone can shd some light on this, has anyone already deplyed same scenario , any specific requirements to take care of please ?
    Thanks in advnace,
    AB

    AB,
    Yes, having your Unity Connection server at a different location than your CUCM is supported.  
    I cannot really help you with specifc requirements as it largely depends on exactly how you intend to deploy it and what features you intend to enable.  Clustering, Digital Networking, Unified Inbox, etc.. all have their own additional requirements the whole of which would not fit into a message board post.
    However, specific bandwidth and latency requirements are listed in the "System Requirements for Cisco Unity Connection Release 8.X.   http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
    The SRND and the System Requirements should get you on the  right  track.  I would encourage you to read both documents fully and  then  come back with any specific design questions you may have.
    -Steven

  • Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5

    Hi,
    Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5
    As i am having currently CUE 8.6.7 and wanted to upgrade my CME 9 to 10.0 or 10.5.
    Thanks.

    Hi there,
    You would require CUE 8.6.9 or 8.6.10 as shown below;
    Table 1: Cisco Unity Express: Unified CM Express and Unified SRST Versions
    Cisco Unity Express Versions
    2.0.x
    2.1.x
    2.2.x
    2.3.x
    3.2.x
    7.0.x
    7.1.x
    7.2, 8.0
    7.3, 7.4, 8.5, 8.6
    8.6.7
    8.6.9
    8.6.10
    3.1.x
    Cisco Unified Communications Manager Express
    Versions
    and
    Cisco Unified Survivable Remote Site Telephony Versions
    3.0, 
    3.1
    3.2, 
    3.2(1)
    3.2(2)
    3.3, 
    3.4
    4.0
    4.0(1), 4.0(2), 
    4.0(3)
    4.1, 
    4.2
    4.3/7.0
    7.1
    8.0
    8.1
    8.5, 8.6, 8.8, 9.x
    10.0, 10.5
    Before version 4.1, Cisco Unified Communications Manager Express was known as Cisco Unified CallManager Express.
    From;
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html
    Cheers!
    Rob 

  • Integation of Unity Express with CME

    When  i integate unity express with CME,on the unity express Admin page when configuring CME
    what is
    1.hostname
    2.Web User Name
    3.Password.
    should I enter these parameters to integate?
    thanks
    kavi

    Following are the commands I used on CME for the integration
    interface Integrated-Service-Engine0/0
    ip unnumbered Loopback1
    service-module ip address 10.1.9.1 255.255.255.252
    service-module ip default-gateway 10.1.9.2
    ip route 10.1.9.1 255.255.255.255 Integrated-Service-Engine0/0
    interface Loopback1
    ip address 10.1.9.2 255.255.255.252
    telephony-service
    srst mode auto-provision all
    srst ephone template 1
    srst dn template 1
    srst dn line-mode octo
    max-ephones 10
    max-dn 10
    ip source-address 10.1.4.1 port 2000
    system message CME1861E
    voicemail 2000
    max-conferences 4 gain -6
    web admin system name cisco password cisco
    transfer-system full-consult
    create cnf-files version-stamp 7960 Jan 02 2013 17:50:08
    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    dial-peer voice 300 voip
    destination-pattern 2000
    b2bua
    session protocol sipv2
    session target ipv4:10.1.9.1
    dtmf-relay rtp-nte
    Following are the commands used on unity express
    ccn application voicemail aa
    description "voicemail"
    enabled
    maxsessions 6
    script "voicebrowser.aef"
    parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
    parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
    end application
    ccn trigger sip phonenumber 2000
    application "voicemail"
    enabled
    locale "en_US"
    maxsessions 6
    end trigger
    When Pressing the message button on the phone,its not routing to voicemail.instead there is a reorder tone.what could be the issu?

  • CUCI-Lync 9.2 with CUCM 8.6 - Cisco Unity Connection Visual Voicemail Not Working

    Hi
    I have CUCM and CUC 8.6.2 running and MOC with CUCI-Lync 8.5 (with visual Voicemail) running OK with full registry configuration (see below). We are moving to Lync 2013 and want to use CUCI-Lync 9.2.
    A basic install of CUCI-Lync 9.2 works fine with CUCM (with manual setup of TFTP, CCMIP and CTI) but not with CUC. I can only call the VM Pilot but I don't get my visual voicemail.  In the CUCI-Lync  parameters I type in my CUC server IP adress and credentials but get a message saying that it can't connect.
    As the config guide describes a config with CUCM 9 (with UC services) which I don't have in V8.6.  I've tried using the old registry configuration or no registry configuration at all, I can't get CUCI-Lync to connect to CUC...
    Has anyone done this ? Any suggestions ?
    OLD REG Configuration:
    Windows Registry Editor Version 5.00
    [HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Unified Communications\CUCIMOC]
    "RememberMe"=dword:00000001
    "AutoLogin"=dword:00000001
    [HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData]
    "TftpServer1"="1.1.1.1"
    "TftpServer2"="2.2.2.2"
    "TftpServer3"=""
    "UseCUCMGroupForCti"="1"
    "CcmcipServer1"="1.1.1.1"
    "CcmcipServer2"="2.2.2.2"
    "CcmcipServerValidation"="0"
    "CsfStatsServer"=""
    "CsfStatsCollectionEnabled"=""
    "EnableNativeDirectoryProvider"="1"
    "VoicemailPilotNumber"="12345"
    "VoiceMailService_UseCredentialsFrom"="PHONE"
    "VVM_SystemServer_0"="3.3.3.3"
    "VVM_SystemServer_1"="4.4.4.4"
    "VVM_SystemServer_VmwsProtocol_0"="HTTP"
    "VVM_SystemServer_VmwsProtocol_1"="HTTP"
    "VVM_SystemServer_VmwsPort_0"="80"
    "VVM_SystemServer_VmwsPort_1"="80"
    "VVM_Mailstore_Server_0"="3.3.3.3"
    "VVM_Mailstore_Server_1"="4.4.4.4"
    "VVM_Mailstore_ImapProtocol_0"=""
    "VVM_Mailstore_ImapProtocol_1"=""
    "VVM_Mailstore_ImapPort_0"="143"
    "VVM_Mailstore_ImapPort_1"="143"
    "VVM_Mailstore_InboxFolderName"=""
    "VVM_Mailstore_EncryptedConnection"=""
    "VVM_Mailstore_PollingInterval"=""
    "AutomaticDeviceSelectionMode"="0"
    "SSO_Enabled_CUCM"="false"
    "DeviceProviderServer1"="1.1.1.1"
    "DeviceProviderServer2"="2.2.2.2"
    "DeviceProviderServerValidation"="0"
    "DeviceProviderType"="CCMIP"

    The UC Services are a CUCM 9.0 feature. In 8.x these existed within CUPS under Applications > CUPC/Jabber > CTI Gateway and Profile. Other things that frequently cause this to break: 1) deskphone not associated to your end user object; 2) primary extension not set; 3) standard cti enabled and standard ccm end users group membership missing; 4) the IP/FQDN of the CTI Gateway is not a CUCM node running CTI Manager.
    Please remember to rate helpful responses and identify helpful or correct answers.

Maybe you are looking for