Unity Express General Mailbox feature in Unity Connection??

Hello All,
Am moving a customer from CME/CUE to BE6K.
I've just run into a feature in CUE that I can't duplicate in Unity Connection.
In CUE; the customer can login (TUI) to her personal voice mailbox where she is prompted with the standard "to send a message; press 2. You have no old messages. for setup options 4. to exit *. for Help press 0." But along with that she also hears; "to Check General mailboxes press 9"
If she presses 9; the system prompts her with the General Mailboxes she can access / check messages on. There may be 6 General Mailboxes on the CUE; but she is only prompted with the ones she is associated with.
Pretty cool feature because she can check all of the other voicemail boxes she is responsible for from within your own personal voicemail box.
She doesn't need to remember the passwords for all of the General Mailboxes.
Is there some way to duplicate this on Unity Connection??
thanks.
Pat

Hi,
Check this out.
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#update
Gabriel

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Hi,
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Cisco
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StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
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Evaluation period left: 8 weeks 4 days
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License Priority: None
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License Type: Evaluation
License State: Inactive
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Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
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License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
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Best Regards
MC

Hi,
Keep the following outputs from the CUE module handy and contact TAC once you have the details regarding the license.
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Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

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Chandan

Hi Chandan,
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Support for Cisco Unified Communications Manager 9.1
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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
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The problem that i recongnize,is that the VM-mailboxes are in Evaluation state, i activate the vm-mailbaxes via this command through aim-cue cli:
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License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
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StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
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Hi Thirruselvaa,
When you loaded the licenses what did the area highlighted below show?
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below. SUMMARY STEPS
1. license install ftp://username:password@ip_address/path/license_file
2. reload
3. enable
4. show license all
5. show license in-use
6. show license status application DETAILED STEPS
Step 1 license install ftp://username:password@ip_address/path/license_file.
Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note Install all of your licenses before continuing to the next step.
Step 2 reload
Use this command to reboot the module:
service-module# reload
Step 3 enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
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Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
License Type: Evaluation
License State: Inactive
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
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     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Note If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.
Step 5 show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Step 6 show license status application application-name
Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Cheers!
Rob

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Hi, Rob,
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Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
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Type: (application)
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Type: (bootloader)
Name: Global (7.0.5)
Desc: Global manifest
   id: edceaf0b-a890-4045-9086-5452fac85eba
Type: (application)
Name: GPL Infrastructure (7.0.5)
Desc: Service Engine GPL Infrastructure
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Type: (application)
Name: Voice Mail (7.0.5)
Desc: Voicemail application
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Type: (application)
Name: Infrastructure (7.0.5)
Desc: Service Engine Infrastructure
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Type: (application)
Name: Bootloader (Secondary) (2.1.14.0)
Desc: Service Engine Bootloader
   id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8
Type: (bootloader)
Name: Core (7.0.5)
Desc: Service Engine OS Core
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Type: (application)
Name: Auto Attendant (7.0.5)
Desc: Service Engine Telephony Infrastructure
   id: e3db91b0-f47d-460c-ad22-65001a5d45a9
Type: (application)
Components:
Name: Plug-in Enablement (7.0.5)
Desc: Plug-in enablement pack
   id: 26bd663c-3e5a-43d9-a6c3-5441ce44941b
Type: (plug-in)
Name: CUE Voicemail Language Support (7.0.5)
Desc: Languages global pack
   id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c
Type: (plug-in)
Name: CUE Voicemail US English (7.0.5)
Desc: English language pack
   id: 27e5e2ab-1622-4c02-8a0a-cfad0d932148
Type: (plug-in)
Please help.
Thanks,
Soup

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CUC plays message is from Unity Connection Messaging system
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1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Unity Express VoiceView

Hi,
I have Unity Express 8.0.5 integrated with CUCM 8.0.3.21900-8
Everything is working ok with the exception of VoiceView Express.
I can login ok and browse the menus but when I try to listen to or record a message I get the following on the phone screen:
Report this error to your system administrator. IOException: Connection refused
I am pretty sure the JTAPI srtup is ok although I could not find anything that goes through the setup in detail.
Any ideas what I need to check?

If it ever gets beyond configuration, this is what TAC will ask for...
1.
       Make sure the system is otherwise idle.
2.    Enable “trace voiceview all”, “trace voiceview-ccn all”.
3.    Run "clear trace" on CUE.
Run "sh trace buffer tail" on CUE.
Make the simplest call to demonstrate your problem.
Wait until the logs stop scrolling ... Might take 3 to 5 minutes.
Press CTRL-C to exit.
Send the logs.

Cisco Unity Express 8 settings for VM to Email O365

At my current location we are using Cisco Unity and I have it configured correctly with Office 365 to allow users VM to be sent to their email. At a new office being set up, they opted to use Cisco Unity Express. Now CUE does not have the same settings to connect directly to the hosted exchagne server that CU does. CUE is wanting SMTP connection info. We have CUE working fine with a GMail account for testing, but when we try to use the settings given my MS for SMTP we get an error that we cannot connect to the SMTP server?
Server: *.outlook.com
SSL, port 587
User: same user account we use for CU [email protected] and same passoword.
I have been reading that CUE is compatible with O365 and the above should be correct. Am I missing something?

In order to support TTLS/SSL you need CUE 8.6:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1014185
Also, there is a limitation on what hosted Email Servers, CUE can use:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#wp364157
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Unity Express General Mailbox feature in Unity Connection??

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