Unity Express - Invalid ITS command option

when I try to add another extension to the phone. The error msg pop up "Configuration change failed. Please report the following error: Invalid ITS command option"

Hi, for Unity questions, try www.answermonkey.com, which I believe now links to Cisco Unity forums.

Similar Messages

CME Invalid ITS Command Option

I'm trying to add an extension to my Cisco Call Manager Express and when I go to save it i get Invalid ITS command option. Has anyone come across this? What is the fix?

or if you have logout profiles active on the phone remove it.

Problem with the Unity express Script

Hi
I have created a script in Unity Express . one of the option is redirecting the call to one international number .but when user press the option it says number is incorrect .
Can some one pls suggest what could be the issue.
> when dialing the same nunber from the phone it works fine .
>Thanks

Hi Kailash,
Did you try appending country code before the phone number in redirect step?
Do you have appropriate dial-peer on CME?
You have mentioned that, calling that international number from phone directly works. From which phone you are dialing that number? I mean is that phone also registered to same CME?
Thanks,
Bhavya

Unity Express 7.0 demo license

Does anyone know how to get a demo license, or activate the embeded license for Unity Express 7.0. I see lots of articles about 7.1. All them have you use the commands starting with "license". If I do a ? at the executive prompt, or config terminal of the service module, "license" is not an option. I dont see a way to add a license at all.
Specifically I'm running 7.0.6.

I found it.
software install clean url
You can download the license in the same spot on Cisco's site that you download the software.

Integation of Unity Express with CME

When i integate unity express with CME,on the unity express Admin page when configuring CME
what is
1.hostname
2.Web User Name
3.Password.
should I enter these parameters to integate?
thanks
kavi

Following are the commands I used on CME for the integration
interface Integrated-Service-Engine0/0
ip unnumbered Loopback1
service-module ip address 10.1.9.1 255.255.255.252
service-module ip default-gateway 10.1.9.2
ip route 10.1.9.1 255.255.255.255 Integrated-Service-Engine0/0
interface Loopback1
ip address 10.1.9.2 255.255.255.252
telephony-service
srst mode auto-provision all
srst ephone template 1
srst dn template 1
srst dn line-mode octo
max-ephones 10
max-dn 10
ip source-address 10.1.4.1 port 2000
system message CME1861E
voicemail 2000
max-conferences 4 gain -6
web admin system name cisco password cisco
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 02 2013 17:50:08
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
dial-peer voice 300 voip
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:10.1.9.1
dtmf-relay rtp-nte
Following are the commands used on unity express
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn trigger sip phonenumber 2000
application "voicemail"
enabled
locale "en_US"
maxsessions 6
end trigger
When Pressing the message button on the phone,its not routing to voicemail.instead there is a reorder tone.what could be the issu?

Cisco unity express strange behavior

Dear exprerts, i uploaded my customized audio files in "aa.aef" script for greeting in unity express but when i dial my IVR extension "7980" its plays my customized audio files and after that the default audio file also like first "my customized audio file" than " if you know your desire extension.....etc " this is what undesirable happens i dont want this default audio file to run i only want my customized audio files to be played............ any help will really be appreciated...
Regards
Salman

Hi Mark,
**EDIT - +5 to Francisco for his good tips!
If you are using CME and the DN isn't the Primary Line on the phone (have a look at this command - note this is only set on the call control system CME, not on CUE itself);
mwi-line
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
mwi-line line-number
no mwi-line
Syntax Description
line-number
Line number to be associated with the MWI lamp. Range is from 1 to 34.
Command Default
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
From this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1013830
Cheers!
Rob

Transfer a caller directly to a Unity Express Mailbox using a prepend * character

I have a CME and CUE setup for our phone system. I experiemented setting up the feature to automatically transfer a calle directly to a CUE mailbox.
In CME
ephone-dn 128
number 32252
call-forward all 2999
In CUE
At config prompt
username JoeWho phonenumberE164 32252
This set up worked and calls/transfers using 32252 went directly to the voicemail. However, is it possible to use * as the prepend and not a number. A comment in the following article suggests that you can:
http://www.tech-recipes.com/rx/2287/callmanager_express_transfer_direct_to_unity_express_voicemail/
However, when I tried using the *, CUE objected saying that * was an invalid character.
Here is what I am running:
VicCME#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
VicCUE# sh software version
Cisco Unity Express version (7.0.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
Components:
- CUE Voicemail Language Support version 7.0.3

Thank you, Rob
Yes, I was actually doing more work than required. I cloned the production template and created a new template#3 and added the trnsfvm option as follows to the softkeys line of the template. I then applied that to my phone and reset my phone as shown below (Setting up softkey for trnsfvm). The transfer to voicemail works perfectly using the softkey. However, I cannot seem to get the fac option to work. That is, suppose I want to leave a message for someone in their voicemail (not transfering an outside call to someone's voicemail). For example, I have tried many keys my config is:
telephony-service
fac custom trnsfvm * (#* or #0 or #22)
I reset my phone and when I press the fac keys, I receive an undefined # on my phone. For example, if I define the fac as #0, then I would pick up the headset hit the #0extension# keys. So, if I wanted to leave a message to extension 2148's voicemail, I would dial #02148. However, this does not work.
Was there something else that I needed to do? Do I have to create the cnf-files?
telephony-service
create cnf-files
Or, do I have to reset the CME/phone system?
I also tried "fac-standard" that sets trnsfvm to *6, but that also does not work and I also get an "Undefined" display when I try to use it.
VicCME#sh telephony-service fac
telephony-service fac standard
    callfwd all **1
    callfwd cancel **2
    pickup local **3
    pickup group **4
    pickup direct **5
    park **6
    dnd **7
    redial **8
    voicemail **9
    ephone-hunt join *3
    ephone-hunt cancel #3
    ephone-hunt hlog *4
    ephone-hunt hlog-phone *5
    trnsfvm *6
    dpark-retrieval *0
VicCME#
Setting up the softkey for Trnsfvm.
phone-template 3
conference drop-mode local
conference add-mode creator
conference admin
softkeys hold Resume Newcall
softkeys idle Redial Newcall Cfwdall Dnd
softkeys seized Redial Endcall Meetme
softkeys alerting Endcall
softkeys connected Hold Trnsfer Endcall Trnsfvm LiveRcd Confrn ConfList
softkeys ringing Answer Dnd
ephone 28
ephone-template 3

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

Why am I getting this error message in SQL Developer-ORA-01735: invalid ALTER TABLE OPTION?

To Whom it may Concern,
I am attempting to add two columns Comm_id and Ben_id to a table in SQL Developer (Oracle).
Here is the syntax I am using:
ALTER TABLE ACCTMANAGER
ADD (Comm_id NUMBER(10)),
Ben_id VARCHAR(2);
The spool file I'm getting as a result of the script above:
Error starting at line 1 in command:
ALTER TABLE ACCTMANAGER
ADD (Comm_id NUMBER(10)),
Ben_id VARCHAR(2)
Error report:
SQL Error: ORA-01735: invalid ALTER TABLE option
01735. 00000 - "invalid ALTER TABLE option"
*Cause:
*Action:
DESC acctmanager
Thank you in advance.

4b60e01f-2ea5-40fe-a161-fc12d38d09e5 wrote:
To Whom it may Concern,
I am attempting to add two columns Comm_id and Ben_id to a table in SQL Developer (Oracle).
Here is the syntax I am using:
ALTER TABLE ACCTMANAGER
ADD (Comm_id NUMBER(10)),
Ben_id VARCHAR(2);
The spool file I'm getting as a result of the script above:
Error starting at line 1 in command:
ALTER TABLE ACCTMANAGER
ADD (Comm_id NUMBER(10)),
Ben_id VARCHAR(2)
Error report:
SQL Error: ORA-01735: invalid ALTER TABLE option
01735. 00000 - "invalid ALTER TABLE option"
*Cause:
*Action:
DESC acctmanager
Thank you in advance.
try as below instead
ALTER TABLE ACCTMANAGER
ADD (Comm_id NUMBER(10), Ben_id VARCHAR(2));

How can I create a call menu on Unity Express?

Hi everyone...
Is anybody know where can I find a tech note for a menu answering option in Unity Express.
thanks

Hello Juan
please refer to this link, let me know if this help
call-flow section and scrpting through achieve this
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Br,
Nadeem
Please rate all useful post.

Unity Express 8.6 custom script not working properly

Hello!
I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.
A brief overview of the expected call flow:
Call comes to 2600, which is set to forward to 2699 if busy or no answer.
Call to 2699 is sent to CUE, which is set to answer with the auto-attendant script.
Script does a time-and-day check to determine if the site is within business hours.
If within business hours, a prompt stating line is currently busy, please leave a message is played, and call is forwarded to 2601.
If outside business hours, a prompt stating office is closed is played, and call is forwarded to 2601.
Calls to 2601 are all forwarded to voicemail.
My first version had a Business Hours object, with a schedule parameter set so that the schedule could be chosen in the CUE GUI. This script did not appear to work properly, as the AfterHours option was always selected by the script. My current version removed this object and replaced it with manual Time-and-Day objects, but the same behavior as above occurs – the AfterHours option is always selected.
Both scripts validated in the editor, and the CUE has been rebooted since the script was first uploaded. TAC validated that nothing in the "show run" is causing CUE to ignore the time-and-day checks. I've attached a ZIP file that contains the scripts, "show software version" and "show license status application" output.
Am I missing anything?

I read through the document, and it says that the atrace.log file that is generated is not cleartext. Is there any application I can use to read the traces I generate?
EDIT: Apologies, it appears this documentation needs to be rewritten. I was looking at the process to enable traces on an AIM module, when our Unity Express module is on an Internal Services Module 300. I issued "show trace buffer trail" and placed a test call, and this is what I see:
3700 05/25 14:26:12.254 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=188,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=261,Step Class=com.cisco.wf.steps.ivr.DayOfWeekStep,Step Description=Day of Week
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Day of Week
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=275,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto AfterHours
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Goto AfterHours
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=37,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=AfterHours:
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : AfterHours:
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=228,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=214,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pAfterHours)
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : Play Prompt (--Triggering Contact--, pAfterHours)
It appears as though the script engine is seeing the Day of Week object, acknowledging it without somehow doing anything with it, and then choosing a "goto AfterHours" step within that object and playing that prompt, which is consistent with the behavior we're seeing.
Any thoughts?

When I click on iPhoto icon I get a box that reads "The photo library needs to be upgraded to work with this version of iPhoto." Whether I hit Quit or Upgrade the problem is not fixed. Any suggestions? Yes, I have tried Command Option iPhoto..no luck.

When I click on iPhoto icon I get a box that reads "The photo library needs to be upgraded to work with this version of iPhoto." Whether I hit Quit or Upgrade the problem is not fixed. Any suggestions? Yes, I have tried Command Option iPhoto..no luck. I think I may have hit Upgrade the first time. I really need this to be fixed ASAP. Thanks for your help.

Assuming iPhoto 09 or later:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Unity Express 1.1.1 AutoAttendant

Has anyone messed around with autoattendant scripts for Unity Express?
I have a customer who would like the autoattendant to function as follows:
"Hi you have reached acme company, if you know your parties extension please enter it at any time. to reach department X please press 1. To dial by name please press 2."
The part that im am having trouble with is dialing the extension at any time.
Any ideas?
Thanks
Frank

HI Suresh,
Thanks for reply,
1)i have create the one CTI route point in CUCM, add one dn no:8000 and check the forward all checkbox.
2) I have upload the greeting through System----> Prompts
3) Create one Script(aascript.aef), System---Script--map to .wav greeting
4) Go to Voice mail option--Voice mail--- Click on -autoattedant--add to call-in no:8000 and script.--Save.
but i am dailing 8000, it says---there is no mail box is creating this number.
please help on this any configuration are missing.
thanks & regards,
Johnson.

No audio when from unity express over wan

Hello,
I have two cme's with unity expresses, when I make a call across the wan the call is fine however when the call goes to voice mail I see that it is forwarded but I can not hear the audio from unity.

Had a similar issue with the same setup. Ultimately fixed this by transfer-pattern commands. They were required for CME to hand off the call. 6100-6105 were various attendants and VM pilot numbers at the remote site. Remote extensions were in the 1400s with remote paging in the 400s.
Under telephony-service
transfer-pattern 1...
transfer-pattern 4..
transfer-pattern 61..
Your CME knows about it's own extensions but needs to be explicitly told which extensions it is allowed to transfer to. Until it's allowed to do the transfer, the remote CUE won't be contacted.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml

Unity Express - Invalid ITS command option

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