Unity Express -VMIVR-PORT activation

Hi,
I am having a cisco ISM-SRE-300-K9 with unity express 8.6 running on it. While verifying the licence I saw there is a VMIVR-PORT 2 nos(show in RED colour below) which is shown as Inactive. The part shown in Blue colour is currently active...
Can any one please guide me how to activate these ports.
VM-01# show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 35 /35
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None AEDBI-VM-01# show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 35 /35
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
Faizal

Hi,
If you refer to the link below you'll see the you can change the priority to
the license with the command:
service-module# license modify priority VMIVR-PORT high
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a0080b7a104.shtml
Regards,
Tere.
If you find this post helpful, please rate!

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Unity Express 8.0.1 Permanent License not Active

Hi guys, i have a wierd issue about licenses in CUE 8.0.1, when i try to active the 50 mailboxes they deactivate, i have to activate only 25 to get the voicemail application enabled, here are some outputs from my system i hope some one can help me, i already changed the mailbox size for each user in the system to 1500 and the default setting as well.
Regards
cue# license activate voicemail mailboxes 50
cue# reload
cue# show license permanent
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 25 / 0
        License Priority: Medium
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
StoreIndex: 3 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
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cue# license activate voicemail mailboxes 25
cue# show license permanent
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 25 / 0
        License Priority: Medium
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
StoreIndex: 3 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 25 /25
        License Priority: Medium
cue# show license in-use
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
StoreIndex: 3 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 25 /25
        License Priority: Medium
cue# show license status application
voicemail enabled: 4 ports, 4 sessions, 25 mailboxes
cue# show ver
cue uptime is 0 weeks, 0 days, 0 hours, 4 minutes
CPU Model:                    Genuine Intel(R) processor              1.06GHz
CPU Speed (MHz):              1064.07
CPU Cache (KByte):            64
BogoMIPS:                     2129.4
SKU:                          ISM-SRE-300-K9
UDI:                          ISM-SRE-300-K9:FOC1423092L
Chassis Type:                 C2921
Chassis Serial:               FTX1428A0KL
Module Type:                  ISM
Module Serial:                FOC1423092L
Compact Flash:                4110MB
SDRAM (MByte):                512

Hi there,
Can you please try
2.license activate voicemail mailboxes license activate voicemail mailboxes # of mailboxes to be activated3.license activate ports license activate ports # of ports to be activated4.license activate ivr sessions license activate ivr sessions # of ivr sessions to be activated5.license activate timecardview license activate timecardview # of TimeCardView users to be activated6.reload
7.show license in-use
https://supportforums.cisco.com/message/3162474#3162474
Cheers!
Rob

FL-CUE-NR-PORT-2 extra Unity Express License

Hello Team,
We have procured 2921 with SM-SRE-700-K9 module. But by default it is showing 2 ports in the BOQ as below. Additional licenses can be purchased separately .cucstomer needs 8 ports as per the requirment.
<TR style="HEIGHT: 15.75pt" mcestyle="height: 15.75pt;">
<TD style="BORDER-TOP: medium none; HEIGHT: 15.75pt; BORDER-RIGHT: windowtext 1pt solid; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: medium none; PADDING-RIGHT: 5.4pt; WIDTH: 113pt" width=151 mcestyle="border-top: medium none; height: 15.75pt; border-right: windowtext 1pt solid; border-bottom: windowtext 1pt solid; padding-bottom: 0in; padding-top: 0in; padding-left: 5.4pt; border-left: medium none; padding-right: 5.4pt; width: 113pt;">
FL-CUE-NR-PORT-2
<TD style="BORDER-TOP: medium none; HEIGHT: 15.75pt; BORDER-RIGHT: windowtext 1pt solid; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: medium none; PADDING-RIGHT: 5.4pt; WIDTH: 278pt" width=371 mcestyle="border-top: medium none; height: 15.75pt; border-right: windowtext 1pt solid; border-bottom: windowtext 1pt solid; padding-bottom: 0in; padding-top: 0in; padding-left: 5.4pt; border-left: medium none; padding-right: 5.4pt; width: 278pt;">
Unity Express License - Non Re-hostable - 2 Port
If we are purchasing extra extra license we can able to install the same router or not.
Thanks
<BR type="_moz" mozdirty> </P>

FL-CUE-NR-PORT-2 Unity Express License - Non Re-hostable - 2 Port

Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

OK, curiosity question:
The various SM-SRE modules, when installed with Cisco Unity Express, are supposed to have a default number of ports available. For example, the ISM-SRE-300-K9 module is supposed to have two ports on it by default when installed with Cisco Unity Express.
When we order these modules from Cisco, they come pre-installed with CUE and the correct number of ports (default + purchased ports). However, when we order from distribution, i.e. Tech Data, Ingram et. al., the modules come in blank whereupon we have to install CUE (no concerns here, it's easy-peasy), and then go through the hassle of contacting licensing to activate the two default ports. Every time I call in to do this I have a different experience.
Does anyone know of a better, quicker, simpler way to activate these default ports? No offense to licensing, but I could save a lot of time and brain cells if there was a way for me to activate them on my own.
Thanks in advance for any assistance,
Kevin

When you order from Disti, do they give you a PAK code? If yes, you should be able to activate it online:
https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
Please remember to rate helpful responses and identify helpful or correct answers.

Unity Express 8.6 license doubts

Hi,
I have one cisco 2911 with SM-SRE-700-k9 for CUE 8.6 but the software didn't came installed on SRE Module.
So i have to install software CUE 8.6 in module. how do i activate the following or i should have received?
Included:FL-CUE-NR-PORT-2
Cisco
Unity Express License - Non Re-hostable - 2 Port
In only need auto-atendant feature and i need 8 ports, so i buy 3 x FL-CUE-POR-2
and i was countig with FL-CUE-NR-PORT-2.
FL-CUE-PORT-2
After i instaled first FL-CUE-POR-2 , then for the other two i receveid % Error: New count is less than existing count.% I have already reloaded module
show license all - >(shows 6 VMIVR-PORT could be that 4 of this license are FL-CUE-NR-PORT-2 as this is 2911 platform?)
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: 6 / 0
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Also shoul i have any mailbox license to autotendant work?
Thank you
Best Regards
MC

Hi,
Keep the following outputs from the CUE module handy and contact TAC once you have the details regarding the license.
“sh license”, “sh license udi”, Cisco SO#”
thanks,
Gomahthy.

Unity express 7.1.4 License Issue

Hi I'm using this new version over an AIM CUE, that comes allready installed in the module
The problem that i recongnize,is that the VM-mailboxes are in Evaluation state, i activate the vm-mailbaxes via this command through aim-cue cli:
license activate voicemail mailboxes 25.
So the VM are going to work for a period of time (Evaluation), so i check for cisco documentation, and it comes that it should be installed if you buy the license for the VM mailboxes, really don´t know if they bought that license, should i have a pack number for it? so i can register and apply the lic file.}
FYI:
CUEGP1# sh license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
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        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
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            Evaluation period left: 8 weeks 3 days
            Expiry date: Sat Apr 24 10:11:22 2010
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License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
Regards.
Carlos

Hi Thirruselvaa,
When you loaded the licenses what did the area highlighted below show?
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below. SUMMARY STEPS
1. license install ftp://username:password@ip_address/path/license_file
2. reload
3. enable
4. show license all
5. show license in-use
6. show license status application DETAILED STEPS
Step 1 license install ftp://username:password@ip_address/path/license_file.
Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note Install all of your licenses before continuing to the next step.
Step 2 reload
Use this command to reboot the module:
service-module# reload
Step 3 enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
Step 4 show license all
Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
License Type: Evaluation
License State: Inactive
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
     Evaluation total period: 8 weeks 4 days
     Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Note If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.
Step 5 show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Step 6 show license status application application-name
Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Cheers!
Rob

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
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Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
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dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

Unity Express 7.4.1 and CUCM 8.5.1

Hi,
I looked in Compatibility Matrix for Unity Express and found that Unity Express 7.4.1 and Callmanager 8.5.1 wll work together.
Now I upgraded Unity Express to version 7.4.1. I read the CTI-ports via Unity Web GUI from CUCM and it found right the ports.
But in CUCM the ports doesnt register with unity express.
What could I do to register the ports? The jtapi user already associated with the ports and I also reset the password t both systems.
Is there a trace I could switch on for port registration?

meanwhile i found why not register, at the CTI are securty profile configured. after remove it, the ports register but still doesnt work:
A debug at the CLI of CUE show following if someone call the Routepoint with DN 9002:
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[9002:PT_Alle:1/(P1-unity) GCID=(1,7648)->ACTIVE]->OFFERED,Route Address=9002,Failure reason=Terminate Route Connection,Exception=com.cisco.channel.ChannelLicenseViolationException: license limit
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:com.cisco.channel.ChannelLicenseViolationException: license limit exceeded for application type: AAWorkflowPrivilege
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.contact.impl.ContactStubImpl.addChannels(ContactStubImpl.java:1667)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.impl.ChannelManagerImpl.getFromDifferentClassGroups(ChannelManagerImpl.java:950)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.impl.ChannelManagerImpl.getIdleChannels(ChannelManagerImpl.java:686)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.channel.Group.getIdleChannels(Group.java:305)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$RouteCallObserver$1.run(TAPIPortGroup.java:17573)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecutorImpl.java:283)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)
Jan 10 10:19:09 localhost java:    INFO ccn SubsystemJtapi DBUG EXCEPTION:      at java.lang.Thread.run(Thread.java:595)
Anybody knows what this license violence means? The licenses are valid and activ.

Cisco Unity Express 8 settings for VM to Email O365

At my current location we are using Cisco Unity and I have it configured correctly with Office 365 to allow users VM to be sent to their email. At a new office being set up, they opted to use Cisco Unity Express. Now CUE does not have the same settings to connect directly to the hosted exchagne server that CU does. CUE is wanting SMTP connection info. We have CUE working fine with a GMail account for testing, but when we try to use the settings given my MS for SMTP we get an error that we cannot connect to the SMTP server?
Server: *.outlook.com
SSL, port 587
User: same user account we use for CU [email protected] and same passoword.
I have been reading that CUE is compatible with O365 and the above should be correct. Am I missing something?

In order to support TTLS/SSL you need CUE 8.6:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1014185
Also, there is a limitation on what hosted Email Servers, CUE can use:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#wp364157
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express requirement (license,package files,application)

Hi everyone,
I am about to install CUE on my c2911 router and I am confused with the license needed. Currently I have these license:
1.     SL-29-UC-K9           : Unified Communication License
2.     FL-CUE-MBX-5        : Unity Express License - 5 Mailbox -CUCM and CUCME
3.     FL-CUE-PORT-2      : Unity Express License - Non Re-hostable-2 Port
4.     VWIC2-1MFT-T1/E1 : 1-Port 2nd Gen Multiflex Trunk Voice/Wan Int. Card - T1/E1
Is there any license/package files/application that I need in order to get this service running?
Regards.

This should help:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html
Chris

ISM-SRE-300-K9= bare bones loading Cisco Unity Express

Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
1) ISM-SRE-300-K9= is bare bones from distribution
2) The unit has a Service Contract (SAU) purchased and attached
3) I will be installing the 5-Pack Mailbox License
4) I will be installing CUE 8.6 on to the unit from cisco.com download
Thanks,
Jordan

Hi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
-HTH-
Jorge...
Sent from Cisco Technical Support Android App

Cisco Unity Express - No Audio on Every 4th Message

Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?

Update CUE software and check again.

Unity Express 7.0.5 Adding Language

Hi,
I was following Cisco doc to add Canadian French into Unity Express 7.0.5. It went through with no errors and restarted. However, I still could not see the new added language installed. When I show software version detail, it still says global support and US English installed. Did I miss anything?
Any help would be highly appreciated.
Thanks,
Soup

Hi, Rob,
Below is the outcome of show license:
CUE# show software licenses
Installed license files:
- ivr_lic.sig : NULL IVR LICENSE
- voicemail_lic.sig : 50 MAILBOX LICENSE
- port_lic.sig : 8 PORT BASE LICENSE
Core:
- Application mode: CCME
- Total usable system ports: 24
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 18000
- Default # of general delivery mailboxes: 15
- Default # of personal mailboxes: 50
- Max # of configurable mailboxes: 65
Interactive Voice Response:
- Max # of IVR sessions: Not Available
Languages:
- Max installed languages: 5
- Max enabled languages: 5
Also below is the show version:
CUE# show software versions detail
Cisco Unity Express version (7.0.5)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
Applications:
Name: Installer (7.0.5.0)
Desc: Installer application
   id: a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573
Type: (installer)
Name: Thirdparty (7.0.5)
Desc: Service Engine Thirdparty Code
   id: a3442277-7890-4782-9e6b-9d19efc1e0d8
Type: (application)
Name: Bootloader (Primary) (2.1.14)
Desc: Service Engine Bootloader
   id: 13b08c00-19f7-4b81-97c7-f1d7fb7a8fd5
Type: (bootloader)
Name: Global (7.0.5)
Desc: Global manifest
   id: edceaf0b-a890-4045-9086-5452fac85eba
Type: (application)
Name: GPL Infrastructure (7.0.5)
Desc: Service Engine GPL Infrastructure
   id: 9f112eb1-6f58-4dd4-8faa-8530467af3b9
Type: (application)
Name: Voice Mail (7.0.5)
Desc: Voicemail application
   id: 8e7823e2-0e92-4470-8860-653246345f9d
Type: (application)
Name: Infrastructure (7.0.5)
Desc: Service Engine Infrastructure
   id: a36e1be1-ce8a-4f53-ace7-1844262aa0b9
Type: (application)
Name: Bootloader (Secondary) (2.1.14.0)
Desc: Service Engine Bootloader
   id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8
Type: (bootloader)
Name: Core (7.0.5)
Desc: Service Engine OS Core
   id: 430f25f9-0fed-48a4-b362-823937138501
Type: (application)
Name: Auto Attendant (7.0.5)
Desc: Service Engine Telephony Infrastructure
   id: e3db91b0-f47d-460c-ad22-65001a5d45a9
Type: (application)
Components:
Name: Plug-in Enablement (7.0.5)
Desc: Plug-in enablement pack
   id: 26bd663c-3e5a-43d9-a6c3-5441ce44941b
Type: (plug-in)
Name: CUE Voicemail Language Support (7.0.5)
Desc: Languages global pack
   id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c
Type: (plug-in)
Name: CUE Voicemail US English (7.0.5)
Desc: English language pack
   id: 27e5e2ab-1622-4c02-8a0a-cfad0d932148
Type: (plug-in)
Please help.
Thanks,
Soup

Integation of Unity Express with CME

When i integate unity express with CME,on the unity express Admin page when configuring CME
what is
1.hostname
2.Web User Name
3.Password.
should I enter these parameters to integate?
thanks
kavi

Following are the commands I used on CME for the integration
interface Integrated-Service-Engine0/0
ip unnumbered Loopback1
service-module ip address 10.1.9.1 255.255.255.252
service-module ip default-gateway 10.1.9.2
ip route 10.1.9.1 255.255.255.255 Integrated-Service-Engine0/0
interface Loopback1
ip address 10.1.9.2 255.255.255.252
telephony-service
srst mode auto-provision all
srst ephone template 1
srst dn template 1
srst dn line-mode octo
max-ephones 10
max-dn 10
ip source-address 10.1.4.1 port 2000
system message CME1861E
voicemail 2000
max-conferences 4 gain -6
web admin system name cisco password cisco
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 02 2013 17:50:08
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
dial-peer voice 300 voip
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:10.1.9.1
dtmf-relay rtp-nte
Following are the commands used on unity express
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn trigger sip phonenumber 2000
application "voicemail"
enabled
locale "en_US"
maxsessions 6
end trigger
When Pressing the message button on the phone,its not routing to voicemail.instead there is a reorder tone.what could be the issu?

Unity Express -VMIVR-PORT activation

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