Unity GUSI ver 2.0.3
I downloaded GUSI 2.0.3 today to troubleshoot Bug ID CSCti70702. The MAPI CDO version does not seem to be reported in this version of GUSI. Does anyone know what happened to it?
Sorry, the fixed logic added for 2.0.3 for legacy systems was preventing the CDO version from being displayed.
I fixed it and should be up on the site soon as GUSI 2.0.4.
FYI - to check the CDO version manually you can do the following:
REGEDIT -> HKLM \ Software \ Clients \ Mail \ ExchangeMapi
If that Key exists, there will be a DWORD (DllPathEx) that points to a DLL. Use explorer to navigate to that file, right-click properties on it and see if the DLL version is equal or greater than 6.5.8190.0. If so, then the bug is not applicable.
If the key does NOT exist, then CDO is NOT installed.
HTH,
Michael
Similar Messages
-
Cisco Unity Express - No Audio on Every 4th Message
Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?
Update CUE software and check again.
-
Cisco Unity Connection : Web Inbox
Hi
We are using Cisco Unity Connection (Ver 8.5.1ES47.12900-47), we have configured a Web Inbox manually for a User. It was working fine till yesterday , but from yesterday when the user logs in the Web Inbox the browser window just shows that its loading (Please see the attached screenshot) and nothing happens. We have reset the password of the Web Inbox user thinking that its encountering a known Bug, but it did not fix the issue.
We tried logging in with IE 11, Firefox and Chrome, we restarted the Cisco Tomcat service, but it still did not fix the issue. Please see the attached screen-shot for the error encountered.
Your inputs to resolve this issue are appreciated.
Thanks and Regards,
Ram.Its most likely a compatibility issue. IE 11 is not supported for WebInbox with CUC 8.5,
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html
If you still face issue, you can open a TAC case. This will require detailed log analysis. -
Unity CN external service to EXCH07 server type fail
HI
I was wondering if any one els have the same issue when adding an external service for TTS voicemail.I get this error message when doing a test and have just aout tried everything.
"The server type pased in is different from the server type reported back from a service call. The reported server type is IMAP and the passed-in server type is Exchange 2007. Please configure the service with the right server type"
We have exchange server 2007 and Unity Connection ver 7.1 and would like to read out emails from exchange.
ThanksFound the solutions!!!!
You need to change the IMAP banner on your exchage 2007 IMAP reciever:
My *problem* Exchange 2007 server was displaying the following banner:
"* OK The Microsoft Exchange IMAP4 service is ready."
and it should be
"* OK Microsoft Exchange Server 2007 IMAP4 service ready"
To see what your banner is telnet to your exchange server port 143 and it will show your banner.
FIXED -
We have Cisco Unity connections ver 7.1.3. We also have some wav files that were created for call handlers. These wav files sound fine when playing through the computer. When I attmpted to upload them to the CUC server they upload fine, but when they are played back, it plays so fast it sounds like the chipmunks. I am unable to slow the message down vis the slider on the control panel on CUC screen.
Any help would be grealty appreciated.Thank you for the quick reply. I fouind out that the WAV files were not modified in any way. Once I modified them to CCITT u-Law 44Khz and 8bit mono that seemed to work.
Again, thank you for your assistance. -
Hi
Can someone please advise me about the following question
We are using CUCM ver 7.1.5 , Cisco Unity ver 7.0(2.0) and UCCX ver 7.0(2)
we already have a plan to upgrade them all to the latest versions but in the mean time a need came that we have to upgrade the domain controllers
as follows
Upgrade from Windows 2003 to Windows 2008
Domain Controller host names will change, however replacement servers will assume the IP of the old server as they are brought online.
Similarly, once the Domain Controllers have been upgraded, the existing Certificate Authority will also be moved from Windows 2003 to Windows 2008.
My question will be what will be the impact of this change to the above applications we are using in production
Thank you for your feedback and comments
Abdulif it is possible email me your feed back to my email as below
[email protected]
thank you -
Unity Connection MWI Issues ver 8.6.2ES25
Hi Folks
Can I just run this past you all please.
Have just upgraded from unity 7 to connection 8.6.
We have a hunt pilot number of 4136 with 4 hunt list member numbers in the hunt (1930, 1931, 1932 and 1933)
4136 is configured as the unity connection number against the user which is working fine.
however, the line members have been added as additonal mwi devices and are not working (see attached)
any ideas please.Hi there,
Did you try a re-sync?
Synchronizing MWIs
We recommend resynchronizing MWIs for the system in the following circumstances:
•After a server is restored by using the Disaster Recovery System.
•After upgrading a system.
•After a WAN outage in a system that has distributed voice messaging through Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco Unified Communications Manager Express routers in SRST mode.
Do the following procedure.
To Synchronize MWIs for a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.
Step 3 On the Phone System Basics page, under Message Waiting Indicators, select Run.
Note that synchronizing MWIs for the phone system may affect system performance. We recommend that you do this task when phone traffic is light
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen -
IPCC 8.0: Using Unity Text to Speech functionality
I wonder if you can use the Text to Speech functionality native to Unity to read a txt file containing string from a script IPCC.
The IPCC native TTS only read certain variables but can not read variables String.
Thanks
Leer fonéticamente
Diccionario - Ver diccionario detalladoI'm not going to say it's not possible, I'm sure with lots of time, resources, and duct tape you could come up with something. However, Unity is not really a peripheral (IVR, PBX, etc) so you're not going to be able to easily utilize it's funcationality within UCCE.
david -
When I call into CUGA (Cisco Unity Greetings Administrator), I get a failsafe message and the system hangs up. The below events are written in EventViewer. GUSI and AvCsMgr Diags attached.
Any help would be much appreciated.
Event Type: Error
Event Source: CiscoUnity_Miu
Event Category: Error
Event ID: 531
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's telephony component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while trying to open a wav file or stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a failure on port 53 in method CAvMiuWave::GetLength()
DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.
DETAILS:
FileName: Welcome.
CALLINFO:
CallerID: 2003406
CalledID: 3007910
RedirectingID: 3007910
Origin: Internal
Reason: FwdUncond
Trunk: 0.
CALL SEQUENCE:
[15:17:29:794 - 0x00002100] Drop() - S_OK
[17:23:51:209 - 0x00001D6C] LINE_APPNEWCALL(0x000115D3)
[17:23:51:209 - 0x00001D6C] SetEvent(NewCall)
[17:23:51:209 - 0x00001D6C] SetEvent(CallInfoArrived)
[17:23:51:302 - 0x00002220] Answer() entered
[17:23:51:302 - 0x00002220] lineAnswer(0x000115D3) - 0x00011439
[17:23:51:302 - 0x00001D6C] LINE_REPLY(0x00011439 | 0x00000000)
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) entered
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) - S_OK
[17:23:51:427 - 0x00001D6C] LINECALLSTATE_CONNECTED(0x000115D3 | Active)
[17:23:51:427 - 0x00002220] WaitFor(0x00011439 | CONNECTED) - CONNECTED
[17:23:51:427 - 0x00002220] Answer() - S_MIU_CONNECTED
[17:23:51:427 - 0x00002220] GetMediaLength() entered
[17:23:51:427 - 0x00002220] WavOpen(Welcome) - 0x00000000
[17:23:51:427 - 0x00002220] GetMediaLength() - 0 | E_FAIL
[17:23:51:427 - 0x00002220] Play() entered
[17:23:51:443 - 0x00002220] WavOpen(Welcome) - 0x00000000.
Event Type: Error
Event Source: CiscoUnity_Wav
Event Category: Error
Event ID: 807
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's multi-media component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while opening an audio stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a Failure on Port 53 in AvWav
DESCRIPTION:
File: H:\views\CUESB1_view\un_Miu\UnityAvWav\WAV.cpp(1095)
Method: WavOpenEx
Failure: call to mmioOpen(Welcome) failed(101).Tommer,
I found the issue that caused problem.
One of the Unity Admins (hand slapped) used RDP in Console mode which redirected the custom wave driver. This is a known issue with using RDP in Console mode in Windows 2003. There is a MS Hotfix 928046 that should have prevented this from happenning, but it was alraedy installed. A Server reboot cleared the condition and its all working again.
Thanks for the reply. -
It seems my machine does not like your ver4 and 3.6.16. I want the ver prior to 3.6.16. . Since the last 2 updates have not been able to use FF to browse or play Webkinz. It is way too slow. Following the install of 3.6.16 the Colorfultabs is not working and I can't fix it or adjust it because the Add-ons list/page freezes. I have removed/disabled several add-ons and extensions and nothing seems to help. If it were not for IE I would not be able to use my machine. I have 2.5 GB of memory and 30 percent plus of free space on my hard drive. I use Windows XP SP3 if that makes a difference. I don't think I need a lot of add-ons but need to know what I can remove. The feature to open FF without any add-ons is gone for some reason. Please give me back my simple smooth operating FF. Thank you.
I had all the dot nets in add/remove but discovered they were not installed. Got all up to date. Puter is 2005, I have all that U listed except Win7. I just don't know if I need that or not. Did U say that I need more than the 2.5 GB
memory that I have? Please tell me why Win7 is better than WinXP.
FF is running much better now but Webkinz accounts are still loading slower than in IE. I am wondering if maybe I should totally remove all of FF including customizations and personal info and start over fresh with a clean install of ver 4. I am still using ver 3.6.16. Is it possible that this is reason for Webkinz (a flash, java and Unity game) not loading good? Also, are there some of the Plug-ins that I can remove? What Audio players do I need? I have wmp, real player, aol media playback, realarcade, realjukebox, also is Zylom usable? Thank you so much for your help. -
Unity connections 9.1 "port stuck with call"
I am seeing this message in the error log: %UC_UCEVNT-3-EvtMiuPortStuckWithCallinfoOnly: for a number of ports. . When I look into the log some of these ports have ben up for a month .
the message is cleared by restarting the port,
This stuck port problem has been around for a long time we had it in ver 7.1, is there any way of making a port reset if it has been stuck on a call for say 24 hours?Hello chrbradf1,
You can set the amount of time for the watchdog to generate a log when the port would be considered locked, but there is no automatic way of restarting them on the CUC perspective neither on CUCM, there is also no provisioning for Tcl scripting therefore you will have to restart them manually.
Watchdog is under: Cisco Unity Connection Administration> System Settings> Advanced> Telephonny> Port Watchdog Threshold in Minutes.
Port Watchdog Threshold in Minutes
Enter the time, in minutes, that a port can be off hook before it is considered to be locked. When a port reaches this threshold, Cisco Unity Connection logs an error. To review errors, see the Real-Time Monitoring Tool. We recommend a setting greater than 30 minutes.
Default setting: 240 minutes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg110.html
Also consider that maximum time is 240000 minimum is 0 and value has to be integer.
Examples:
Value specified (111111111) exceeds the maximum allowable value (24000).
Value specified (0.1111) is not an integer value
Value specified (-1111) is below the minimum allowable value (0).
-David -
atualizei o firefox para a versão atual e através da versão antiga não quis atualizar seguindo as instruções desinstalei o navegador e baixei e instalei a versão 36.0.1 disponível apesar de escolher a opção de torna lo navegador padrão na instalação ele informa na aba geral das opções que o firefox não é meu navegador padrão segui todas as instruções disponíveis para isso e não consegui efeito nem pelo painel de controle do windows o que posso fazer ??? agradeço pela atenção e a ajuda em solucionar este problema que é a primeira vez que acontece em três anos de utilização do firefox meu navegador favorito..
Olá, também tivesse esse problema, ou foi mais ou menos assim.
Limpe os rastros do navegador em seu PC, vá em %appdata%, e exclua a pasta "Mozilla", passe um CCleaner na máquina também pra ver se da algo.
Boa sorte cara... -
Intergrating Unity Voice-mail with Jabber
We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
Any pearls of wisdom?
Ta
SueBelow you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
Miguel Aikens -
ITune ver 9 problem with potcasts in my playlists
On previous versions of iTune I entered podcasts into my playlists and was able to sync them to my Nano. I upgraded to ver.9. In iTunes i still can enter the podcasts into my playlist but when I sync my Nano these playlists do no longer include the podcasts. What changed? The podcast do however show up under the podcast menu as on previous versions of iTunes.
It isn't just happening to Nano users. I have a Classic and I'm having the same problem. It isn't an iPod problem, it is an iTunes problem. If you go into the iPod-->Music panel and Click "Selected playlists, artists, and genres" you can see that any play list that contains ONLY podcasts will not appear in the list.
-
i have 3 different itunes accounts and would like to combine them into just one for all my devices, a macbook pro, an iphone 4S, an older IPOD, and a ver sion one Ipad. how can i do this on all devices ?
i had one for a long time, then when i got the ipad i didn't realize they would all still work under one so i set up the second one on that
then when i got the new iphone i put in the info for the first and main one from my mac pro and it would not work at all, and i knew it was right, then it asked me to create a new one or i couldnt finish the setup
hence why i have 3 now
hard to believe you cannot combine into one
oh well, i will just make them all accessible for all 3
thanks
Maybe you are looking for
-
How to get audio in imported files?
I'm trying to import a keynote file from iwork 09 into the ipad version. the presentation has background audio (mp3) and everytime I try to import, the soundtrack is removed by the application. Im using the new Keynote 1.2 for ipad and keynote 5.0.4(
-
Problem regarding Configuring the File Adapter
Hi, I am making a Flat File to XML File Scenario. I have made all the Necessary developments and the Routings in the Integration Repository and the Integration Directory. The Sender Communication Channel Uses the Message Protocol "File Content Conver
-
Is Creative Audigy 2ZS Platinum Sound Cardcompatible with Yamaha Keyboards? (XG sound
Hi, I have an Yamaha PSR -550 keyboard that can generate Yamaha XG sound forms in addition to General Midi. Now I want to buy a sound card that is 00% compatible with this key board so that I can connect it to computer. Are Creative Audigy 2ZS Platin
-
How can I get fire fox to put an umlaut over a letter in text I type.
Question is self explanatory
-
How do i turn off all sounds on iphone 5
how do i turn off all sounds on iphone 5. I mean all sounds