Unity PDL?

Question

Unity 7
MS Exchange 2007
Question:
Is it possible using a PDL that when a message is read and/or deleted in one mail box (either via the TUI or e-mail client) to have the message maked read and/or deleted in the other mail boxes?  I have a requirement when the environment uses job sharing when User 1 is on shift, he/she takes care of all messages left by callers.  Once User 1 goes off shift and User 2 comes on shift, User 2 needs to address all unanswered and new messages. Neither user is ever on shift at the same time, and they can either share te same number, or have their own extensions.
Current Environment:
So currently, I have a call handler taking the call which has a PDL assigned to the message recepient which has User 1 and User 2 as members of the PDL.  The messages are sent to each of the users.  However, when User1 handles the message, it remains a new message to User2.  If use a single Subscriber mailbox that both users share, I can't get the message into their OWN e-mail account.  If I use a Call Handler/PDL, each user receives the message, but does not get marked as read when one user reads it, or deleted when one user deletes the message.
Requirement:
Is there a better way to handle the messages and accomplish the requirements:
1.  Callers call single number as point of contact and leave message
2.  Employee is able to check messages via TUI
3.  Employee is able to check messages via Outlook client
4.  Once a message is read or deleted, status changes in other users' mailbox

Answer 1

Hi -
I have handled this in the past by using a shared mailbox.  Create a special account with mailbox and import into Unity.  This does use one user license.  Create a security group with each worker's account in it.  Assign Editor rights and Send As permissions (which allows them to forward voicemail messages in that inbox).  On the account's Security tab, add the security group and give Full mailbox permissions.  This allows you to move employee accounts in and out of the group without having to adjust for permissions each time.  For your call handler, send the message to the new mailbox subscriber instead of the PDL.  From Outlook, add this inbox to each user's Folder view.  It shows up as a second inbox.  Because it is a single inbox, one employee can handle the voice message, or delete it for example.  The message is Read or removed from the other employees view "sharing" the mailbox.
Sincerely,
Ginger