Unity problems on adding new subscriber

Dear sir,
Following is the error mesage snapshot from Unity. The system encounter
this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension
number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?
thanks.

what is the error message?
you cannot simply remove a voice mail subscriber and add them back with the same alias.
when you only delete the subscriber from unity, the alias still exists in AD and either must be removed before recreating the new subscriber or a new alias must be used.
a good way to remove all pieces of a unity subscriber, including the AD alias, is to use the AD exchange tasks or manually delete the AD alias, unity subscriber and exchange mailbox.
please see the following link for more info deleting subscriber accounts and the impact on exchange 5.5 vs exch 2000/AD:
http://cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a008022c917.html

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Unity problems with adding new subscriber

Dear sir,
Following is the error mesage snapshot from Unity. The system encounter
this message when removed voicemail box (32530) and try to add it back. We find subscriber based on the alias (extension
number)but there is no record in the system. The unity version 4.0(4)Maybe the mailbox could be hiding somewhere and not synchronize with the system. You have any idea?
thanks.

It is related to AD.
Here is what you did:
You probably deleted the Unity Subscriber from SA. Then you clicked the "ADD" new subscriber, and tried to create a new Unity Subribers AND AD account with the same Exchange Alias.
You will need to do the following:
Click Add to add new subscriber
Select Import (instead of new)
Find your old users you deleted from Unity
Activate subscriber.
There is a different in Unity SA when you delete. It only deletes the Unity AD attributes from the AD user/Exchange box. It does not remove the AD account/exchange box.
hope this helps

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A few issues, but sorry let me try to understand.
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Unity problems on adding new subscriber

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