Unity: Voice-mail for non-Exchange subscribers

Hi everyone!
I have this issue: customer wants to enable voice-mail for non-Exchange users, I've created them as Internet subscribers for using with auto attendant, but I can't enable voice-mail for these extensions, basically the customer does not want for this users to receive the messages in their mail just only check it on IP phones. Is there a possible way???
Thanks in advance for your help

To add to Hailey's comment, here's the documentation that explains the behavior/limitations of Internet Subscribers in case you're interested in checking it out:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html#wp1050583
Hope that helps,
Brad

Similar Messages

Video "Voice Mail" for Face Time?

Has anyone yet produced an app that will let you leave a video "voice mail" for someone you can't reach on Face Time?

This Apple article should be able to help ya out -> iOS: FaceTime is 'Unable to verify email because it is in use'

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

I used to be a Telecom technical person for healthcare and legals markets, managing 10s of thousands of voice mail apps and users requests.
I wonder where the "suggestion box" is at Apple?

Unity 3.1(5) prblm retrieving voice mail for single user

I have a customer with one user who cannot retrieve their voice mail new / saved. When she logs into via their extension it prompts for option 1 new 2 saved. Taking option 1 and it loops back to the begining. I have refreshed and sync MWI and also checked the TSP settings and also the Exchange server. Have rebooted Unity and still the issue remains. Any ideas or possible resolves?

Did you check the phone? is it same from any phone? re create the mail box and see another option.
Baseer.

Unity 4.2 voice mail only with Exchange 2003

Hi Team,
we are replacing window 2000 OS with Win 2003 for unity 4.2. This is a single box solution. Exchange 2000 is installed on same unity server. Now we are upgrading the OS from 2000 to 2003. With window 2003 we have to installed the Exchange 2003. In unity installation 4.0(5) following paragraph is mentioned which means we need separate hardware for Exchange. Kindly advise whether we need a separate server for Exchange 2003 or we can install on the on unity box.
If you are using Exchange 2003, install Exchange 2003 administration software on the Cisco Unity server. (Exchange 2003 is installed on a separate server.)
If you are using Exchange 2000, you can install Exchange 2000 either on the Cisco Unity server or on a separate server. If you install Exchange 2000 on a separate server (typically for systems with a large number of subscribers), install Exchange 2000 administration software on the Cisco Unity server.
BR
Muhammad Irfan

Thank you Javalenc,
I can understand from following that Exchange 2003 can be installed on same server.
Voice Messaging
•Exchange 2003 on the Cisco Unity server or on a separate server. If you want to install Exchange 2003 on the Cisco Unity server, note the following:
–The Cisco Unity server must be running Windows Server 2003.
–Exchange 2003 can be installed only on the currently shipping servers supported for use with Cisco Unity 4.2 (MCS-78xx-x2, MCS-78xx-x3, or later, including IBM and HP equivalents). Currently shipping servers are listed in the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/
As you know we are just replacing the OS, from win 2K to 2k3. So any thing I need to take care to back up the existing Unity with win 2000 and exchange 2000..
I am taking the back up of my unity 4.2 installed on window 2000 with DiRT and will restore on unity 4.2 with win 2003 and Exchange 2003.
Kindly advise.
BR

Voice mail for one user with two extensions

Environment:
Cisco Unified CM Administration System version: 7.1.3.30000-1
Cisco Unity Connection Administration Version 7.1.3.10000-68
We have a user this year that will be wearing two hats and will have offices in two different locations. I have both extensions as a line on each phone. Now I just need to point both extensions to the same voicemail box or give the user two mail boxes. It seems that CM Administration only supports one voicemail box per user. I think it would be easier for the user to only have to check one mail box by having both extensions point to the same VM. How can I accomplish this?

Hi Andy,
Let's say the user has numbers 7005 & 8450 but we want only one mailbox
@ 7005. There are a couple of ways to do this.
In CUCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX username Mailbox" the Voice Mail Box Mask will be 7005> Save
Then via CUCM go to the Users Phones> under Directory Number Config for 8450> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset
Now when a call routes via forward to Unity Connection it will reach the Mailbox @ 7005.
Or in Unity Connection set up Alternate Extension so that 8450 is an Alternate Extension for 7005 etc.
Cheers!
Rob
"I don't know how, I don't know when
But you and I will meet again "
- Tom Petty

I just upgraded from 3 to 5 and although I love many of the features I don't want to pay Verizon more money to access my voice mail. Any tips on how to create a short cut to my voice mail for free?

1. I want free quick access to my voice mail.
2. I want to get rid of the ads on my home screen for "must have apps" and S Health in particular
3. While my son works for Amazon I don't want to swipe to the Amazon home page
4. I am not interested in My Magazine, how do I get rid of the page?
5. My monthly plan is near $300 so I don't feel anymore charitable.

http://m.androidcentral.com/how-disable-my-magazine-samsung-galaxy-s5
If you want quick access to non visual vm hold down 1 key or add a contact widget and assign it to voice mail. Just touch and hold that amazon and move it to the trash. Contact son for Amazon specials. Just move up wanted apps on front screen down below to your app drawer.

Jabber voice mail for some users.

Dears,
J4W voicemail works perfect with default config.xml file for some of the users and for some of the users it shows the attached when clicked on voicemail tab. I have create 2 no's of sevice profile, the voice mail credential set for both service profile is Unified CM IM and presence.
I can understand the prompt as it is asking for voicemail password for that reason i have to create a custom config.xml file and i have to upload in TFTP server, But my concern is why it is working for some of the users without config.xml file and for some users it is prompting for username and password.
Thanks

Dears,
the profile are different, but if i put the the other users working profile also it is not working.
The voice mail server is showing not connected in jabber,
Any hints.
Thanks

Securely Configure HT to Accept E-mails from non-Exchange SMTP Gateway

Hi
We have setup a new Exchange 2010 environment. We are not using Edge Transport servers as SMTP gateway, rather using a hosting service named ProopPoint. The ProofPoint gateway accepts e-mail for our SMTP domain
and after performing anti-spam etc. functions, is supposed to send e-mail to internal Hub Transport servers in our domain. We need to allow the ProofPoint servers to send e-mail to our HT servers (HT servers should accept connections from ProofPoint servers).
I know that I can go to the “Default <Sever_Name>” receive connector on each HT and on the
Permissions Group tab check the “Anonymous Users” to allow ProofPoint servers to be able to submit e-mails to HTs but that won’t be a good idea as (I think) this would make my HT as “OPEN RELAY” (pls. correct me if I’m wrong)
as that Default connector is configured by default to listen from any IP addresses. So want to know:
If this is the only way I could achieve this?
If I configure a separate “Receive Connector” on my HT servers and configure only IP Addresses of the ProofPoint to be able to submit e-mails to HT – Will this work?
Also, is there a way I can restrict user(s) in Exchange 2010 to send only 30 messages per minute?
Any ideas and/or supported documents would be highly appreciated….
Regards
Taranjeet Singh
zamn

Hi
When I create a new Receive connector, I have to specify the type "Intended Use" of the connector in terms of Internal/Custom/Internet etc.. What option do I need to select here?
If I select Internet, I do not get any window to put Remote IP Address and if I just go with default configuration in the connector creation, it gives me the following error:
Failed
Error:
The values that you specified for the Bindings and RemoteIPRanges parameters conflict with the settings on Receive connector "<Server_Name)\Default". A Receive connector must have a unique combination of a local IP address, port bindings, and remote IP address
ranges. Change at least one of these values.
Click here for help...
http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.2.309.2&t=exchgf1&e=ms.exch.err.Ex142B4F
Exchange Management Shell command attempted:
new-ReceiveConnector -Name 'Test' -Usage 'Internet' -Bindings '0.0.0.0:25' -Server 'Server'
Elapsed Time: 00:00:00
Also, what options do I need to select on the "Authentication" and "Permissions" tabs of the connector?
Regards
Taranjeet Singh

Unable to listen to voice mails for SEVEN DAYS?!?!?!?

It's been a week since I've been able to listen to my voice mails online. (I have five messages, and I hope that none of them are important.) And I see that I'm not the only customer with this problem. Unacceptable, especially since Verizon is a PHONE company first and foremost.
Do you have any plans on addressing this issue any time soon? Please let me know since my contract is up in a few months. As much as I dislike Cablevision, I never had a problem with their digital phone service and they are looking pretty good right now.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Need advice on Unity Voice Mail Please

Chaps.
Around 4 years ago, i inherited a CCM v4 as part of a business relocation.
I've had no formal training on CCM, so everything i know, I've taught myself.
The system includes a Unity VM server, which until today has been switched off, as we've had no previous use for it.
I'm now trying to get my head around how it works.
I've created a user profile in Unity Admin, and allocated a log in as 5321, with password 12345.
There appears to be a number of lines in to the Unity server starting ext 8000 through to 8016, each of which answers with "Hello, Cisco Unity Messaging System, you can dial an extension at anytime."
I dial 5321 and leave a message in the mailbox.
If i log in to 5321 with the password I can retrieve the message.
So it seems that Unity is working OK.
What i'm struggling with, how would an end user divert all thier calls to 5321.
The way i see it at the moment, is that who ever is calling me would need to know either the ID (5321) or the name.
I'd like the end user to be able to divert all thier calls using "CFwdAll" to thier respective mail box, but not sure how to do this ?

No, that is not correct. You should not be dialing those 8XXX numbers directly. Those numbers are tied to the VM Ports that connect the Unity server with CUCM. Depending on your licensing on the Unity server, you have a certain amount of VM Ports. The VM Ports are used for taking calls, setting message waiting indicators and TRAP connections. Below I will try to explain this process.
1 - Create VM Ports and assign an extension.
2 - Assign these VM Ports to a Line Group.
3 - Assign the Line Group to a Hunt Group.
4 - Assign a Hunt Group to a Hunt List.
5 - Assign a Hunt List to a Hunt Pilot. You would then assign the Hunt Pilot with an extension. This extension is what is dialed to reach the Unity server.
6 - You create a VM Pilot with the same extension that you assign the Hunt Pilot.
7 - You create a VM Profile and assign it the VM Pilot. You have the option to make this VM Profile the default for the system, which is why you would only see "Default or None" under a Directory Number.
8 - Assign a VM Profile to a users DN.
When you create users in Unity you assign the users with their extensions. When the users dial into the Unity system, Unity sees their extension and if it matches a configured user, it will play the login prompt.

How can I create subfolders in Mac Mail for an Exchange account?

I use Mac Mail on OS X 10.8.4 to download my Exchange mail, which is hosted on Office 365.
I can create folders inside existing subfolders in my Inbox, but if I try to create one as a first-level subfolder of the Inbox the option does not exist. Instead, it creates another top level folder and puts it at the bottom of the folder list, not inside the Inbox.
Can anyone tell me how to add a normal subfolder to my Inbox?

Exchange Basics
The Inbox syncs more frequently than any other and should be kept as clean as possible. (this is the number one cause of problems with sync). Do NOT make subfolders under the Inbox.
Exchange checks the server for updates every minute, any folder that has updates will subsequently be synced. Since Exhange has a limit on how many folders can be synced at a time, there can be a queue of folders waiting. The Inbox does get high priority so it will generally sync before other folders that also need to sync.
Keep your folders under the 2GB limit. That's approx 6-10K messages per folder (does not include subfolders) Outlook does not export folders over 2GB as .mbox files
Exchange Header
Inbox
Folder A <---this is wrong
Drafts
Deleted Items folder
Junk
Folder A <-- this is correct
It's best to move folders using your web interface (OWA) but you can drag in Outlook and/or Mail.
In Browser via OWA
Because of the massive changes the process is best done in your browser. I would also put Mail into work offline mode during this process. After all is moved on the server via the browser, I would delete the Exchange account and let it all download correctly from the server.

Intergrating Unity Voice-mail with Jabber

We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
Any pearls of wisdom?
Ta
Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
Miguel Aikens

Lync Addressbook and Search for non Exchange users

Hello All,
I have an question. We have lync server 2013 and we does not have exchange server. We have only Zimbra servers. But i have AD accounts for them. How can we add those accounts in to Lync server ?
How other users search their contacts in lync client ?
regards

Hi,
I don't think Lync Server 2013 can integration with Zimbra Server naturally.
You might post the issue on Lync MSDN forum and more developing expert will help to verify if this can be achieved using Lync SDK. Thank you for your understanding.
http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

All my calls have started going to voice mail for the past few days. I have tried everything possible. Does anyone else face the same problem? I am using iphone5s

Is anyone facing problems with receiving calls? All my calls suddenly seem to be going into voicemail. I have tried everything possible. Can someone please suggest solutions.

Also - have you by any chance been using WiFi calling?

Unity: Voice-mail for non-Exchange subscribers

Similar Messages

Maybe you are looking for