Universal PS driver not really universal?

In setting up a print server, we are finding that the HP Universal PS driver doesn't work on several models of printer that claim should be compatible. We want to use the PS driver because we are a cross platfom shop, and have seen time and again that printing from a Mac (which only uses PS) to a Windows server using PCL does not work. The following printer models don't work properly with the Universal PS despite listing that they should. In each case they spit an error page instead of or in addition to the print, and in most cases there is only random jibberish no actual error type listed.
CP1518ni
2605dtn
M401dne
P2055dn
M425dn
I have been unable to find any helpful information about getting PS drivers to work on these or any HP printer that does not list a model specific PS driver but rather PCL drivers. The only suggestion of note was ensuring firmware is up to date, which we have done. I'm hoping that there are options in the so called universal driver that can be toggled in a way to make them actually work, which obviously should be documented but I see no evidence of. I have found a ton of posts from other users with this same issue on these and other models, with no resolution other than not using the PS driver, which again simply is not an answer or option for us.
Any help is greatly appreciated.

Hello Ebonweaver,
I understand your concerns. Unfortunately, for these type of printers, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

Similar Messages

I imported different trips to different catalogs on different external hard drives. Later renamed external HDs. I want to combine catalogs and have my source (NEF) files all together on one drive. I'm not really sure how to get those source files back

I imported different trips to different catalogs on different external hard drives. Later renamed external HDs. I want to combine catalogs and have my source (NEF) files all together on one drive. I’m not really sure how to get those source files back and get rid of the extra long path to where the source files are now located. If I re-link files to their current catalog (many different paths to files in same catalog) can I merge (import catalogs) into one master catalog? Will the new (Master catalog) have the correct link to the source file? If not, how or can this be done?
I have tried to explain my situation as clearly as I can. Do you understand my situation?
This maybe something you don’t have time to help me with. If not can you suggest somewhere I can get an answer? I really need help. PLEEEZZZ HELP ME.
Bruce Schuerman
Norman, OK
405_514-4875 (call collect)
[email protected]

Is there any solution (other than buying
I really think 'buying' is the best solution on this one. Ideally, you would have at least five internal hard drives.
System
Projects
Cache/Scratch
Media
Exports
Use externals and network drive only for backup.

I've ordered a new mac book pro 15" and i need to clean hard drive off my old PC...not really to move them to the mac, but just to save in case needed; mostly pics and office docs....any suggestions?

I've ordered a new mac book pro 15" and i need to clean hard drive off my old PC...not really to move them to the mac, but just to save in case needed; mostly pics and office docs....any suggestions?

Buy an external USB hard drive and copy your data to it. Either that or burn them all to single or double layer DVDs (depending on amount of data you have). Or if it's really a small amount, consider putting it all on a USB memory stick.

Error msg. 1327 Drive not found REALLY NEED HELP

Hello,
I recently installed iTunes and ever since then whenever I try to install new software from a website I.E. Adobe.com "Reader" I get an error message saying F:\ drive not found, which there is not F:\ drive.
I have gone to administrative tools but have only found C:\ drive. Now, when I go to "Run" in the Start menu I see in the browse menu "F:\iTunes.exe and iTunesHelper.exe
My iTunes does work properly but on start-up do get an msg. saying it was not installed proberly and to re-install.
I do not want to re-install iTunes for fear I will get the same msg. and not be able to complete install.
Really need help on this because I need to install Acrobat Reader for work.
Thanks
Mark
[email protected]

Doublechecking something.
Could you confirm for us both that error message number and message?
Checking, because the 1327 error message number usually comes with an "invalid drive" message rather than a "drive not found" message.

Hyperlink in Excel to a file on network drive not working

In Excel 2010 I created a hyperlink to a word doucment located on our network server. When I click on the link in Excel in only opens up the main folder not even the sub-folder where the document is located in. I can't figure out why it
won't open the specified document even though it shows the document in the hyperlink address. Thanks for any help!
Dusty

Hi,
Do you mind telling us which link format are you using? Are you linking to a mapped drive letter or a Universal Name Convention (UNC) address?
Here's the difference:
The UNC address of a server location may be: \\MyServer\MyFolder
That server may have been mapped to D:\
A link that uses the UNC address would look like this:
\\MyServer\MyFolder\MyExcelFile.xlsx
A link that uses the mapped drive would look like this:
D:\MyExcelFile.xlsx
As long as the computer has a mapped D:\ drive, the link should work, if it doesn't, the link is broken.
I recommend you use the UNC address method.
More reference:
http://support.microsoft.com/kb/328440
Then, we'd better check the really hyperlinks.( Home tab>Insert> Hyperlink> Hyperlink address)
Tips: The display hyperlink in cell is not really Hyperlink address
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can some one help me with diagnostic test result " apple mobile device driver not found"?

I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address:             192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Thu Jun 28 15:17:19 2012
Lease Expires:       Fri Jun 29 03:17:19 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

JDBC Driver not found when connecting to Data Federator XI 3.0 SP3

Hello,
I am trying to connect Crystal 2008 to Data Federator however I am getting the Error
Failed to open connection.
Details: JDBC Driver not found.
The JDBC Drivers are installed and working for the Universe Designer, however I am unable to get it working for Crystal. I am using the following connection parameters on Crystal:
Connection URL: jdbc:datafederator://<<servername>>:3055/<<catalog>>
Database Classname: com.businessobjects.datafederator.jdbc.DataFederatorDriver
Any Advice on what I may have missed?

The issue was solved, thanks to Patric Wan:
u201CFailed to open the connection. Details: JDBC driver not found.u201D
This means Data Federator JDBC driver was not added to:
C:\Program Files\Business Objects\common\<version>\java\CRConfig.xml
How to connect the Data Federator Server using JDBC?
1. Retrieve the following files from the machine where Data Federator is installed, from the directory [data-federator-installation-dir]/JdbcDriver/lib.
    - thindriver.jar
    - avalon-framework-4.1.5.jar
    - jacorb.jar
    - log4j-1.2.8.jar
    - logkit-1.2.jar
2. Copy these files to a directory of your choice ([your-jdbc-driverdirectory]).
3. Add [your-jdbc-driver-directory]/thindriver.jar to CRConfig.xml   <Add to Classpath tag, you can refer to original sample.CRConfig.xml should be at: C:\Program Files\Business Objects\Common\4.0\java\CRConfig.xml, or search your BOBJ products install to find this file>
4. URL: jdbc:leselect://<host>[:<port>][/[<catalog>]][[;param-name=value]*]
Class Name : LeSelect.ThinDriver.ThinDriver
Edited by: Craig Sander on Feb 12, 2011 8:22 PM

Old iPod mini can't be recognized after formatting, and iTunes 'Apple Mobile Device Driver not found.'

My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

Webi Error - Driver not capable

Hello,
One of our users is getting "Driver not capable" error on 1 webi report, but can run another without the error. These 2 reports come off seperate BEx querier.
We have BO SP2 FP2.5.
SAP authentication is set on BO server and roles are imported.
All the universe connections are set to SSO.
BEx does not have any authorization variable.
There are some prompts created in the universe.
Any resolutions?
Thanks,
Nikhil

Hi Ingo,
The user gets the error while refreshing the webi report, after answering the prompts.
What do you mean by customized? I have created a couple of prompts in the universe.
I isolated the error to 1 objects "calendar day". if I have the object in my Webi query, the user gets the error. If I remove it from the webi query, the user can refresh the report without error.
BTW, the BEx query runs fine for the users with calander day.
We have another user getting the same error on 3 other reports. But none of them use calander day.
Nikhil

Internal Optical Drive not recognized after trying to Bootcamp

Around 3 months ago I tried boot camping my Macbook with Windows 7 but it ended up freezing and I had to restart my computer. When the computer had fully restarted I found that a few things had changed. First, I now had a 70 GB partition called BOOTCAMP but it was basically unusable since the Windows 7 OS was never installed in the partition, and second the Optical Drive wasn't recognized by my computer anymore so it won't work at all and the Windows 7 CD is now stuck in there.
I tried a lot of different ways that I found on the internet to try to eject the CD but nothing has worked. It's not really a huge deal since CDs are starting to become the new floppy disks but it would still be nice to have this working again.
Also, here's the original post that I made back in December. It never got any replies and somehow got moved but I was never able to see where it got moved because whenever I clicked "discussion" in "Branched to a new discussion." I would get a page that said this - "Unauthorized. Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here." I know the whole post is pretty long so I have a TLDR; at the end of it and I pretty much summarized the problem again at the top of this whole post.
Alright so earlier today I decided to Bootcamp my Macbook and install Windows 7 with a 70GB partition. I was using https://help.apple.com/bootcamp/mac/5.0/help/#/bcmp173b3bf2 and http://www.howtogeek.com/186907/how-to-install-windows-on-a-mac-with-boot-camp/ to help guide me through the process. Everything was running smoothly at first...I had a 32GB memory stick that I used to load the support software onto and I had a Windows 7 Ultimate 64-bit DVD in my disk drive.
The first problem I ran into was when Bootcamp wanted to download the files onto the memory stick - it wanted me to format the stick. So I went into Disk Utility, clicked on it, went to erase, then formatted it to the same format it was (because it was already FAT) and then it all worked. After getting the support software onto the memory stick the next step was to partition my disk. After doing a TON of research I finally decided that 70GB would be enough for the OS, a game or two, Sony Vegas Pro, and a few small programs. So I dragged the thing to give the new partition 70 GB and pressed install.
Then, the next problem occurred - a message popped up saying "The USB drive connected to this Mac contains a bootable volume. In order to install Windows 7 from the DVD, the Boot Camp Assistant needs to disable this functionality. No information on the drive will be removed, do you want to continue?" I was hesitant at this point to do anything so I googled it and couldn't find much except this thread - Bootable volume on USB flash drive in boot camp. I decided to try it and press continue since according to the thread it would stop me if there was a problem. Once I did I THINK (I can't remember that it did for sure or not) it dismounted the memory stick, which I remember thinking was okay because I could just unplug it and plug it back in after Windows 7 was installed to install the support software (Also, I NEVER removed the memory stick until after a reboot later on). After that Bootcamp began partitioning my hard drive.
About an hour later the blue progress bar had actually filled up to at least 99% (but it looked like 100% to me) but Bootcamp still said "Status: Partitioning Disk" so I left it alone for another 1-2 hours. After that I started getting worried and googled how long this process was supposed to take and found out that this step normally only took a few minutes for most people. At this point I started looking up fixes for this but nothing matched my problem since Bootcamp itself wasn't actually frozen (when I clicked and held on the icon it didn't say "Application not responding") so I decided to check to see if the partition had worked. Then, Disk Utility froze like a few seconds after opening it up so I had to force quit that. My next option was to check under "Storage" in "About this mac" so I tried that and it froze as well. While all this was going on I kept checking back to Bootcamp and it never froze.
Now I was getting extremely worried and with no solutions on Google and no idea what to do I decided to just try and restart my computer and pray to god that it would reboot fine. Luckily, it did...for the most part. After rebooting all my applications seemed to be working fine (I can confirm that Terminal, Disk Utility, System Preferences, System Information, and Safari are all working or at least loading). I also had all my files still on my computer so that was good. Next, I checked Disk Utility to see if the partition had actually worked and it did, or at least it is showing up as "BOOTCAMP" under my main hard drive. Then, I tried using Bootcamp again and this is when I noticed something new - a warning on Bootcamp's first page that wasn't there before, "You need an optical drive to install Windows. Connect an optical drive to your computer. You cannot install Windows with a remote optical drive." I can't guarantee that it wasn't there the first time but I really don't remember it there. After reading that I checked my Desktop for the mounted Windows 7 Ultimate 64-bit DVD and it wasn't there. Then, I checked Disk Utility and it wasn't showing up there either. The only things I can see on Disk Utility are my main hard drive with both partitions, my memory stick, and a random dmg file called decryptedFile.dmg (the size of this file is only 15.6mb so I don't think it could be the OS DVD).
So now I am trying to figure out how to get my computer to recognize that it does have an internal optical drive and that there is a DVD inside of it. I looked around on Google to try to find answers but all the regular options to fix this don't work since the computer itself is not realizing it's there. I don't know if this helps to prove that it doesn't realize this but I checked in System Information -> Hardware -> Disk Burning and it says "No disk burning device was found. If the device is external, make sure it's connected and turned on." And since a "Superdrive" can read disks I'm assuming it can burn them to and would be shown under that. (I don't know that much about computers though so I could easily be wrong)
Anyways, sorry for the extreme detail that I went into but I wanted to get as much information about what happened as I possibly could. For those of you who don't have time to read all that I'll put a little summary.
TLDR; Basically, I tried to Bootcamp my Macbook to run Windows 7 Ultimate 64-bit. I ran into a few problems and then Bootcamp wouldn't move on from "Status: Partitioning Disk" so I had to restart my computer. After the restart my Macbook doesn't recognize that it has an internal Superdrive and therefore doesn't realize that there's a Windows 7 Ultimate DVD disk in it. I looked around for answers but none of the simple ones (using key commands on the keyboard and typing something into terminal) worked. Now I'm looking for help to get my computer to realize that it does have a Superdrive inside so I can get the disk out.
Thanks in advanced! If any more information is required to help please let me know so I can find it. Also, this is a Mid-2010 White Unibody Macbook.

Hello Michael Dixon2,
Thanks for using Apple Support Communities.
In order to troubleshoot this issue where the optical drive does not accept discs, please follow the steps below.
Doesn't accept discs
Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
Try another disc to see if the issue is being caused by a specific disc.
Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
Allow the drive one or two seconds to accept the disc while it is fully inserted.
Reset the System Management Controller (SMC).
If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Apple Computers: Troubleshooting the slot-loading SuperDrive - Apple Support
Cheers,
Alex H.

Hard drive not recognized during windows server 2008 setup

hard drive not recognized during windows server 2008 setup

Hi,
Whether the hard disk is recognized in BIOS?
Connect it to another computer to see if it could be recognzied incase the cause is the disk itself. Also please check if it is really a RAID instead of a single hard disk - a single disk should be recognized directly while RAID cannot be recognized until
a suitable driver is installed.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

XML parsing - org.xml.sax.driver not specified

I am attempmtping to parse my first XML document and get the following excpetion when running my prog.
org.xml.sax.SAXException: System property org.xml.sax.driver not specified.
I am following the examples in the O'Reilly Java and XML book but suspect I am missing something obvious.
This is the offending line of code:
XMLReader xr = XMLReaderFactory.createXMLReader();
Any help will be appreciated.

You need to set a property for your class that invokes your SAX handler. This is the property you need to set
org.xml.sax.driver=???
Where ??? is the name of the package where your SAXparser lives.
for example, my sax driver is in:
org.xml.sax.driver=org.apache.xerces.parsers.SAXParser
(see code below)
Also, a sweet reference is Elliot Rusty Harold's "XML processing with Java", which answered all the practical questions I had -- really! And is free, online.
http://www.ibiblio.org/xml/books/xmljava/chapters/index.html
This is the code for main() where my xml handler is invoked
try
{ SpiderHandler spiderHandler = new SpiderHandler(testSpider);
   XMLReader reader = XMLReaderFactory.createXMLReader();
   reader.setContentHandler(spiderHandler);
   for (int i=4; i<args.length; i++)
   {   FileReader xmlScript = new FileReader(args);
System.out.println("Input file number "+i+" named "+args[i]);
// org.xml.sax.XMLReader.parse(InputSource) interface
// see org.xml.sax.InputSource class
reader.parse(new InputSource(xmlScript));
catch(Exception e)
{   System.out.println("Error encountered in parsing from main(). \n");
e.printStackTrace();
Luck to you! XML is a joy.

When i connect my ipod to my macbook it shows up as a usb drive not in itunes

When i connect my ipod to my macbook it shows up as a usb drive not in itunes. I have latest MAC OS updates 10.7.5. Latest itunes. Also at some point it must have worked because my music library is on the ipod.
Help!!

Disabling disk use MAY work... my Mac OS X is not that new so I really don't know. Go in itunes on the ipod summary page and go to the check boxes to do that. ??? good luck

Advanced Format Hard Drive not recognized by HP DV6000 Controller

Hello,
I have an HP DV 6000 laptop (6276 I think, I'm at work can't check) that came preinstalled with a Western Digital 160gb 1.5gb/s 5400 RPM drive (Vista) that failed a couple of weeks ago. So i bought a Western Digital 750 GB WD Black SATA III 7200 RPM 16 MB drive to replace it. I read about people having some problems with Advanced Drive Format hard drives not being recognized by their controller, but also read that depending on the controller and specific Dv6000 model laptop they had-one wouldn't run into problems.
Well sure enough, when attempting to install Windows 7 I received the error that the hard drive was not detected. After researching online I came across an article on WD's site that noted
"Our SATA II hard drives use autospeed negotiation. This enables our SATA II drives to automatically detect the motherboard data transfer rate, making it backward compatible with SATA I data transfer rates. However, some older SATA I controllers are unable to support autospeed negotiation and cannot recognize the drive. This “drive not detected” condition occurs when a chipset is incapable of correctly negotiating the data transfer speed with a SATA II hard drive."
my drive is a SATA ||| but I'm pretty sure it's the same problem. The site goes on to say a fix would be to "purchase and install a third party PCI or PCI-Express Second Generation Serial ATA controller card for your Serial ATA hard drive(s)."
My question(s) are.
1)Is the problem that I am trying to install a Sata ||| hard drive on a laptop with a controller that will only recognize SATA | hard drive?
2) Or is the problem that the hard drive is an Advanced Drive Formatted hard drive and I need to buy a hard drive with out that specification?
3) Or Should I buy a SATA controller card as WD suggests on their website and if so will this definitely allow my laptop's controller to recognize the new hard drive and proceed with the installation?
4)Or Should I just return the hard drive and buy a SATA | non Advanced Drive Format hard drive? (question 2 basically)
Thanks for your help!

Hi @jasmine00
Welcome to the HP Support Forums.
I certainly understand your issue with the drive upgrade. Unfortunately it is a bit of the nature of notebooks, the sacrifice of a large amount of upgradeability, in exchange for compactness and portability. Whenever a new technology comes out, older notebooks are never really going to be easy to upgrade, it at all. Normally the unit as a whole is tested with a set list of hardware, and only those items are supported.
That being said there is this document that could be helpful with your problem.
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PC...
And for your reference:
HP Pavilion dv6000 Notebook PC Maintenance and Service Guide
Malygris1
I work on behalf of HP
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DVD Drive not recognized in BIOS on dv9720us and dv9723cl

I have 2 dv9700 series laptops. Neither of them will recognize the DVD drive in BIOS or in Windows. They both failed over time. It was not an immediate thing. I have replaced both the drives, and both of the sata "extender" that goes between the motherboard and dvd drive. Still neither of them see any DVD drives. The sata hard drives (and even the secondary hard drives) all function perfectly. Both machines have been upgraded to the newest BIOS (vF.34) and both machines are running Windows Vista 32 (Ubuntu Linux 12.04 was booted from a flash drive and it too does not see the DVD drives). An external DVD drive connected via USB works fine, but this is not an acceptable solution as that kinda' takes away from the whole "portability" of the notebook.
Does anyone have any ideas?
Oh, one other thing, all (4 now) drives open and close perfectly and even do a seek upon bootup, but still no recogniztion from BIOS.

An update for anyone interested ...
This is just for the dv9720us, I haven't had a chance to work on the dv9723cl yet.
The solder points on the motherboard where the SATA extender card connects for the DVD drive looked like they were "cold" and not really flush on the motheroard. So, after some fine tip soldering to fix those "cold" joints, the DVD drive works perfectly!
Just one more imperfection in this line of laptops.

Universal PS driver not really universal?

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