Universal Type Client font auto activation?

My font auto activation using Universal Type Client does not seem to work. I have to open my file using Illustrator 5.5 to auto activate the font, then re-open the same file in CC for it to work.
Any ideas?

It's so odd. I have a file that I rebuilt using Keith Gilbert's method, That got two of us to be able to open the file, Now some users report slow performance on the file others can work in it fine. Same deal with other files, I can work in a file with no slowdowns, Others complain about poor performance. I believe all things are equal on the machine/ software side.
If the network were funky, could this be a cause since all the images are linked to the network? I would not think it is that because the trouble is only in these files, not other ones we work in. I think it has something to do with changing the 'Basic" style to a different typeface. That is the time when we seemed to experience trouble. I am stumped. Thanks for the replies Peter.

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