Universal Wireless Keyboard driver - can't download?

A friend of mine recently bought an iPhone and gave his old Tx and Universal Wireless Keyboard to my family. I already have a Tx of my own, so I gave the extra Tx to my brother and I decided to keep the keyboard. My friend sent the cd-rom with the keyboard, but when i click to download, a box appears (either "please install PalmDesktop driver" or "please install Microsoft Active Sync Program").
After reading some other posts on here, I tried to download a driver from this link: http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(9372)
I've tried to download it three seperate times, but once I unzip the files and double click the icon it tells me my access is denied.
I wasn't able to use the software that came with my Tx, I had to download the software from the Palm website. I don't know if this may have something to do with my problems...?
I'm at a loss! Any help would be so appreciated.
Post relates to: Palm TX

If it's asking for Active Sync, you're trying to install the wrong driver! There are two on the disk: one for Palm OS devices, and one for Windows Mobile devices. BTW, if the driver on the disk is 1.08, don't install it! The newest one for the TX is version 1.13. If that's on the disk, go for it!
The drivers are supposed to be reinstated soon on the website, and we've been hounding Palm to get them back quickly.
WyreNut
Post relates to: Centro (AT&T)
Message Edited by WyreNut on 01-31-2009 09:18 AM
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Unable to Install Universal Wireless Keyboard with the CD that came with the Palm Tungsten E2 on my Windows Vista OS. Can some help? Would Appreciate it very much.

I recently bought a Palm Tungsten E2. I have been unable to install the Universal Wireless Keyboard software that came with the E2. Went online and downloaded the version 1.13 UWK and that would not install either. What did I do wrong?
Post relates to: Tungsten E2

For Vista that version will not let you install programs. Good news though is we have a version you can. Go here, http://www.palm.com/us/support/downloads/windesk62.html and install this on top of the version you already have. There is going to be a few changes on the desktop, there is no quick install, but the install tool.
Once you have that done just double click on keyboard and it will ask you your hotsync name and sync and your done.
Oh as a side note the check if this is your solution is only if the answer solves your original question.
Message back if you have more question or need more help
Post relates to: Palm Z22

Universal Wireless Keyboard & Vista?

Does the Universal Wireless Keyboard (SKU 3169WWZ) work with Vista Home Premium? I can't seem to install the software because it wants an updated driver, but can't install the driver without the software. Chicken? Egg? Chicken? Egg? eeeeek!
Post relates to: Tungsten E2
This question was solved.
View Solution.

Quick Install does not work with Vista and the version of Palm Desktop you've installed.
Palm Desktop 6.2.2 is designed for Vista, and uses a different method of installing programs. http://www.palm.com/us/support/downloads/windesk62.html
A .zip file is a standard file format. I don't use Vista, so I can't explain how to unzip a file with it...
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
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Universal Wireless Keyboard Tungsten T5

Some years back I bought the PalmOne Universal Wireless Keyboard 3169WW for my Tungsten T5. When I had installed the driver I found that, even though the keyboard worked, I had lost half my screen. I could not rectify this, and had to do a hard reset (the works) to get my whole screen back. I then threw the keyboard into a drawer and forgot about it. Getting it out again recently I was tempted (silly me!) to try again. But caution prevailed and I thought I'd research other users first. This was frustrating (almost as frustrating as trying to register for this forum). Finally I thought to myself that they must have remedied this problem by now, only to see that the date on the download was still many years ago, suggesting that it was still the old, troublesome driver. Could someone tell me if I am heading for a half-screen experience still, if I download the driver? Begging.
T
Post relates to: Tungsten T5

Dear All,
Many thanks for the helpful replies. I held my breath and downloaded the recommended software from the Palm site. It worked! So far. The dreaded half-screen has not reappeared, so I guess I'm in the clear. My trusty T5 is working quite OK otherwise.
To the expert with the green print. Couldn't remember over those years which application I was in. All of them were affected I think. What's a DIA?
Thanks anyway.
TDP
Post relates to: Tungsten T5

Universal Wireless Keyboard

I have been using a PALM TX and synchronizing it with my outlook and computer fine. Now I have a Universal Wireless Keyboard. When I went to load the drivers it gave me the message: Please install Palm DeskTop Program.What is this referring to. Should I reinstall the Desktop Software that came with the Palm TX or is it referring to something else. There is very little documentation other than "follow the instructions" so I'm not sure what it's referring to. Thanks.
Post relates to: Palm TX

Hello fbcampbell, Welcome to the Palm Support Community.
A few points:
1. If you're using XP, why are you running Palm Desktop 6.2.2? This version was designed for Vista. It lacks many features of 4.2 (the version that comes on the disk included with the TX).
2. The driver disk I received with the same keyboard did not have the latest version of the driver (1.13), but came with 1.08. I'm surprised they have newer disks out now! Be absolutely sure you're trying to install 1.13. This original disk was produced many years ago, and was designed to run with Palm Desktop's installation routine. Version 6.2.2 did not exist when these disks were distributed. The driver disk just supplies the driver to Quick Install, and the next HotSync will install it! That's why you need Palm Desktop on your computer. After the driver is installed, you don't need the disk for normal operation of the keyboard.
3. I'd remove 6.2.2 and go back to 4.2. (You should have it on your installation disk, or you can find it in my "Manual" link below in my sig).
Palm Inc. assumes all of its users of their PDA's are regularly doing HotSync backups with Palm Desktop, and installing software via Quick Install (or on 6.2.2 using the "Install Tool"). I don't see this as "poorly engineered", but a simple way to install the driver.
If you don't use Palm Desktop to backup your valuable data, then I can see this may be a point of frustration to you - having to install two pieces of software to get a driver onto the device. You're also at risk of losing all this data!
HTH,
WyreNut
I am a Volunteer here, not employed by HP.
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This whole system of help is so weird... is there a possibility to email someone? how to get help?
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Post relates to: Treo Pro T850U (Unlocked)

Quick Install does not work with Vista and the version of Palm Desktop you've installed.
Palm Desktop 6.2.2 is designed for Vista, and uses a different method of installing programs. http://www.palm.com/us/support/downloads/windesk62.html
A .zip file is a standard file format. I don't use Vista, so I can't explain how to unzip a file with it...
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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I had to download the installation for my Tungsten E2 from this website for Windows Vista. I am now trying to install the Universal Wireless Keyboard and the disc will not work. Any suggestions?
Post relates to: Tungsten E2

Hi, and welcome to the Palm Community Forums.
Try downloading the driver from here.
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Universal Wireless Keyboard 3169WWZ has letters not working

Hi all, can anyone help me. I have had the same problem with two of these keyboards. On the right hand side of the keyboard, there is a whole section that is 'dead'. The o,p, brackets, k,l,commas, periods, etc. do not register at all. I am extremely frustrated because this is the second keyboard with this problem. The first one lasted a few months and it is the same with this one. Any suggestions?
Post relates to: Tungsten T5
This question was solved.
View Solution.

chotton wrote:
How sure are you about the one year warranty? I spent two hours on the phone with someone (who didn't seem to know his head from a hole in the ground) who waited that long into the call to inform me that the keyboard warranty is 90 days? Is is worth another call?
<sigh> I understand your frustration with the outsourced support group. I've had terrible experiences with them too.
I'm holding in my hands the "Limited Warranty" pamphlet for the Universal Wireless Keyboard (Palm pamphlet#: 406-10460-00). It states:
"HARDWARE: Palm, Inc. (Palm) warrants to the original end user (Customer) that new Palm branded products will be free from defects in workmanship and materials, under normal use, for one (1) year from the original purchase date. Palm warrants refurbished Palm products, marked and sold as such, for ninety (90) days from the original purchase date."
I'd call back, state the obvious mistake by the CSA (and who gets PAID to know this information!) and that you'd like to speak to a supervisor, or at least someone who can read English from the pamphlet mentioned.
The pamphlet goes on to say (you should have one or two of these!) that Palm has the choice to either refund your purchase cost, or send you a reconditioned unit as a replacement if the device cannot be repaired. Dated proof of purchase will also be required.
WyreNut
Message Edited by WyreNut on 04-13-2009 05:26 PM
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
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If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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4 keys on the right side of the keyboard (0, P, L, ".") do not work, and I find it very annoying, because it's been a common problem among all the Palm keyboard I have used.
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Post relates to: Palm TX

If the following iFixit repair guide doesn't help, then it is time for a replacement.
see > https://www.ifixit.com/Device/Computer_Hardware
Additionally, you can use most any after-market or pc keyboard with a Mac.
Heck' I've been using $20 MK120 Keyboard/Mouse Combo's with all of my Mac's for years.
see > http://www.logitech.com/en-us/product/desktop-mk120

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Hi,
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The Pre2 does not have an IR port, thus you cannot use the 3169ww.
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WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Universal Wireless Keyboard driver - can't download?

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