University 1 year subscription

My University offered a deal where we payed £50 for the Creative Suite for a 1 year subscription, however Creative Cloud is saying I'm going through the trial period and the majority of the programs have expired their trials even though I payed and registered. How can I solve this?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

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    2 бер. 2015 15:50, користувач "Peru Bob" <[email protected]> написав:
        If I am buying single app adobe premier pro by annual prepaid
    plan,after the after the end of the year subscription would it be possible
    to use the program further without updating or I should pay each year?
    created by Peru Bob <https://forums.adobe.com/people/Peru+Bob> in *Premiere
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    <Email Edited by Host>

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    I Suggest that you contact Apple support.
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