Unknown Client Check passed Active after patching

I have just deployed an software update for my clients. It seems to me at first a lot of client where in the Progress tab stating "downloading updates". When I came back the next day, most of the clients are in the Unkown tab stating "Client
check passed / Active". How can I make the clients compliant?

Just out of curiosity - this looks like an update deployment, have you checked the compliance in the reporting section (assuming you have one setup)?  I have been noticing that our patch groups are showing similar behavior where more state "Client
check passed/Active" just like you're seeing, but our compliance reports are showing different numbers.

Similar Messages

  • Software Update status stuck in Unknown Client check passed/Active

    I've been rooting around in this for a week now so I'm looking for some other ideas.
    A couple of weeks back I tried publishing some updates from SCUP into SCCM. Shortly thereafter I started seeing all my client getting stuck in Unknown "Client check passed/Active" status for Software Updates, starting with my most recent Software
    Update Groups and progressively creeping its way back into older ones.
    Clients' WUAHandler.log show errors with <![LOG[OnSearchComplete - Failed to end search job. Error = 0x8024000f.]LOG]!><time="18:16:20.329+240" date="08-14-2014" component="WUAHandler" context="" type="3"
    thread="2496" file="cwuahandler.cpp:3064">
    Client WindowsUpdate.log shows the same error code: 2014-08-15 11:37:16:278  520 1b7c Agent WARNING: WU client failed Searching for update with error 0x8024000f.
    I also have one of my older deployments starting to pick up a status of Error, code 0X8024000F "Circular update relationships were detected in the metadata."
    I found some folks with similar issues where they were advised to remove the offending updates from their packages. I never got the SCUP updates into any packages; they were showing up as Metadata Only and I started troubleshooting this issue instead. At this
    point I have removed everything from SCUP showing in SCCM console just to make sure. (I think I expired them all in SCUP and then synced with it again.)
    I have tried several client-side fixes that have not resolved the issue (KB971058, rebuild the SoftwareDistribution folder, KB947821).
    I have even uninstalled the WSUS role off my server, restarted, then reinstalled. SCCMw ill sync happily with WSUS and received this week's updates successfully but it cannot pull a status for these new updates and all the existing ones still sit in Unknown
    status in their deployments. I tried creating a new small deployment and it still gets stuck in the same place.
    It looks like my Software Updates metadata in SCCM is a mess and I'm not sure how to resolve it. I think the next step I can think of is to strip the SUP role off the server and pop it back in after its had some time to clean itself up. Does anybody have
    any other less severe suggestions?

    Hi,
    There is someone remove all the third-party metadata in WSUS Database, then run full sync and initiated scan cycle on the machine. The client successfully scanned updates.
    But editing database directly is unsupported by Microsoft.
    Best Regards,
    Joyce
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
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  • Software Update Deployment - Compliance Status = Unknown - Client Check passed/active

    Hi,
    First I want to say, that I found many Forum-Posts which describes a similar issue, but it is not exactly my issue...
    I have a ADR (Auto Deployment Rule) which creates every Month a Windows Update Package, and deploys it. The Deployment starts from a custom day, and ends 14 days later (Deadline). Now I have the issue, that the compliance chek in the deployment status is
    "reseted" every day (at 0:00) - (at least after the Deadline!)... The Compliance Check starts every day at 0:00 and then tries to reach every Computer again! So if the Computer-object is powered on and responding, it turns over to compliant (because
    it is already compliant - the Windows Update Installation works fine...). But if the Computer is not powered on / not responding the next day, it turns over to "Unknown - Client check passed/active" instead of staying in the Status "compliant"
    until it is powered on / respinding again, then it changes over to compliant again... Why is that?
    Is there a issue with the Client Settings?:
    - Software Update Scan (every day)
    - Software Update Re-Evaluation (every day)
    - Compliance Settings (every day at 0:00) -> but is this not for the Configuration Baselines?
    any other ideas?
    Patrik

    As soon as the computer get the Software Update configuration items, it will start compliance checking, then send the compliance check result to MP.
    From your description, the powered on computers sent the state message to the MP when they got the deployment policy. And the frequency of Status Summarizers of updates deployment for a deployment that was modified in the last
    30 days is 60 minutes. Because the site server had not recieved the state message from the powered off computers so that the compliance state was changed to Unknown.
    Juke Chou
    TechNet Community Support

  • Compliance Unknown - Client Check passed/Active

    I am running SCCM 2012 R2 in a test environment. My setup is very simple in that I only have around a dozen machines in it and I only have one site server.
    I have a couple of software deployments for my baseline updates and when I check these all of my machines are green and compliant. However, I have another deployment that is created via an ADR and most of my machines are green and compliant except two which
    are stuck on the Unknown tab saying "client check passed/Active". I have rebooted them, kicked off every action, refreshed, run summarization, reinstalled the client - yet none of these seem to be having any effect. Keep in mind these two machines
    are also in my 'baseline' deployments and they are reporting back just fine. For whatever reason, they are stuck as unknown in my ADR deployment.
    I've checked on a few of the logs and haven't stumbled across anything that stuck out but if anyone could kindly point me in the direction of the logs that are relevant to this issue I would appreciate it.
    EDIT 1:
    I ran the 'Compliance 1 - Overall Compliance' report against the ADR deployment and my test collection and the two machines in question came back as "Non-compliant" rather than compliance state unknown... which I find interesting
    EDIT 2:
    In my past experiences with SCCM 2012, I had very similar issues related to checking compliance. We would have a ton of machines go into the 'unknown' state and several other weird issues. We had a complex environment at my past job so I figured this evaluation
    would go much smoother since I have one site system and a dozen test machines. It makes me nervous that I am already experiencing similar issues. I am also shocked I can't find more info when searching related to machines reporting back as
    Unknown Passed/Active...

    One of the servers in question has not received updates since February. Here is WUAHandler.log and updatesHandler.log - I don't see anything that sticks out. Most logs appear to be acting normal and don't have any glaring errors being reported. I do not
    have any updates showing up in the software center on the server in question. It is the same OS and image as other servers that are working. Please let me know if you would like to see a different log....
    WUAHandler.log (timestamps removed for readability)
    Its a WSUS Update   Source type ({E280636E-013D-473D-96D6-E9A09826B935}), adding it.
    Existing WUA Managed server was already   set (**EDITED OUT**), skipping Group Policy   registration.
    Added Update Source   ({E280636E-013D-473D-96D6-E9A09826B935}) of content type: 2
    Scan results will include superseded   updates only when they are superseded by service packs and definition   updates.
    Search Criteria is (DeploymentAction=*   AND Type='Software') OR (DeploymentAction=* AND Type='Driver')
    Async searching of updates using WUAgent   started.
    Async searching completed.
    Successfully completed scan.
    Scan results will include superseded   updates only when they are superseded by service packs and definition   updates.
    Search Criteria is ((DeploymentAction=*   AND Type='Software' AND CategoryIDs contains   '0FA1201D-4330-4FA8-8AE9-B877473B6441') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains  
    'FDFE8200-9D98-44BA-A12A-772282BF60EF') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   '7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'BA0AE9CC-5F01-40B4-AC3F-50192B5D6AAF')
    OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'BFE5B177-A086-47A0-B102-097E4FA1F807') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'A105A108-7C9B-4518-BBBE-73F0FE30012B') OR (DeploymentAction=*
    AND   Type='Software' AND CategoryIDs contains '2EE2AD83-828C-4405-9479-544D767993FC')   OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains   'E6CF1350-C01B-414D-A61F-263D14D133B4'))
    Async searching of updates using WUAgent   started.
    Async searching completed.
    Successfully completed scan.
    Scan results will include superseded   updates only when they are superseded by service packs and definition   updates.
    Search Criteria is ((DeploymentAction=*   AND Type='Software' AND CategoryIDs contains   '7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains  
    'DBF57A08-0D5A-46FF-B30C-7715EB9498E9'))
    Async searching of updates using WUAgent   started.
    Async searching completed.
    Successfully completed scan.
    Scan results will include superseded   updates only when they are superseded by service packs and definition   updates.
    Search Criteria is ((DeploymentAction=*   AND Type='Software' AND CategoryIDs contains   'FDFE8200-9D98-44BA-A12A-772282BF60EF') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains  
    '7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'BFE5B177-A086-47A0-B102-097E4FA1F807') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'BA0AE9CC-5F01-40B4-AC3F-50192B5D6AAF')
    OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   'CB263E3F-6C5A-4B71-88FA-1706F9549F51') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   '2EE2AD83-828C-4405-9479-544D767993FC') OR (DeploymentAction=*
    AND   Type='Software' AND CategoryIDs contains '0FA1201D-4330-4FA8-8AE9-B877473B6441')   OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains   '3B4B8621-726E-43A6-B43B-37D07EC7019F') OR (DeploymentAction=* AND   Type='Software'
    AND CategoryIDs contains   'E6CF1350-C01B-414D-A61F-263D14D133B4') OR (DeploymentAction=* AND Type='Software'   AND CategoryIDs contains 'A105A108-7C9B-4518-BBBE-73F0FE30012B') OR   (DeploymentAction=* AND Type='Software' AND CategoryIDs contains
      'DBF57A08-0D5A-46FF-B30C-7715EB9498E9') OR (DeploymentAction=* AND   Type='Software' AND CategoryIDs contains   '9B135DD5-FC75-4609-A6AE-FB5D22333EF0'))
    Async searching of updates using WUAgent   started.
    Async searching completed.
    Successfully completed scan.
    UpdatesHandler.log (timestamps removed for readability)
    Initiating updates   scan for checking applicability.
    Successfully initiated scan.
    Updates scan completion received, result   = 0x0.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Updates scan completion received, result   = 0x0.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Updates scan completion received, result   = 0x0.
    Method (Discover) called from SDM.
    Starting job with id =   {A007C151-234D-4EEF-9907-4E029C0FDBBD}
    Initiating Scan. Forced = (0)
    Successfully initiated scan for job   ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
    Scan completion received for job   ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
    Evaluating status of the updates for the   job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
    Successfully sent job   ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) success completion to the SdmAgent
    CompleteJob received from SDM.
    Complete - Job   ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) Cleanup.
    CompleteJob - Job   ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) removed from job manager list.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Updates scan completion received, result   = 0x0.
    Method (Download) called from SDM.
    Starting job with id =   {FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}
    Initiating Scan. Forced = (0)
    Successfully initiated scan for job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
    Scan completion received for job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
    Evaluating status of the updates for the   job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
    Initiating download for the job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
    Bundle update   (39d68759-cc66-4fa4-8907-096b610c9583) is requesting download from child   updates for action (INSTALL)
    Starting download on action (INSTALL) for   Update (46201763-6bf4-47f9-8d9c-b6549bb32a3b)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
    StateCore - bundle update   (39d68759-cc66-4fa4-8907-096b610c9583) state changed from (WAIT_CONTENTS) to   (EXECUTE_READY) as child update state changed
    Bundle update   (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) is requesting download from child   updates for action (INSTALL)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Starting download on action (INSTALL) for   Update (8efab745-b428-4bab-9933-822857c11e03)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
    StateCore - bundle update   (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) state changed from (WAIT_CONTENTS) to   (EXECUTE_READY) as child update state changed
    Bundle update   (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) is requesting download from child   updates for action (INSTALL)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Starting download on action (INSTALL) for   Update (ebb06d79-b446-432d-b26d-0bd168e58192)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
    StateCore - bundle update   (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) state changed from (WAIT_CONTENTS) to   (EXECUTE_READY) as child update state changed
    Bundle update   (8f7e4dbd-be3f-463b-bb5a-55b33039a023) is requesting download from child   updates for action (INSTALL)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Starting download on action (INSTALL) for   Update (8d7948a9-3fd9-4430-b790-0511a7cb4502)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
    StateCore - bundle update   (8f7e4dbd-be3f-463b-bb5a-55b33039a023) state changed from (WAIT_CONTENTS) to   (EXECUTE_READY) as child update state changed
    Bundle update   (9550b374-112f-42ab-80a0-8caba8652e59) is requesting download from child   updates for action (INSTALL)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Starting download on action (INSTALL) for   Update (8a454fff-d319-4bb0-bb00-76a67f07c88f)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
    StateCore - bundle update   (9550b374-112f-42ab-80a0-8caba8652e59) state changed from (WAIT_CONTENTS) to   (EXECUTE_READY) as child update state changed
    Download completed for the job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
    Successfully sent job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) success completion to the SdmAgent
    CompleteJob received from SDM.
    Complete - Job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) Cleanup.
    CompleteJob - Job   ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) removed from job manager list.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Initiating updates scan for checking   applicability.
    Successfully initiated scan.
    Updates scan completion received, result   = 0x0.
    Updates scan completion received, result   = 0x0.
    Method (Discover) called from SDM.
    Starting job with id =   {EB8A0FE5-B84E-471A-9658-3607767C7CCE}
    Initiating Scan. Forced = (0)
    Successfully initiated scan for job   ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
    Scan completion received for job   ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
    Evaluating status of the updates for the   job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
    Successfully sent job   ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) success completion to the SdmAgent
    Updates scan completion received, result   = 0x0.
    CompleteJob received from SDM.
    Complete - Job   ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) Cleanup.
    CompleteJob - Job   ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) removed from job manager list.
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    Scan completion received for job   ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
    Evaluating status of the updates for the   job ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
    Initiating download for the job   ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
    Bundle update   (39d68759-cc66-4fa4-8907-096b610c9583) is requesting download from child   updates for action (INSTALL)
    Starting download on action (INSTALL) for   Update (46201763-6bf4-47f9-8d9c-b6549bb32a3b)
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    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Contents already available.
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    Bundle update   (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) is requesting download from child   updates for action (INSTALL)
    Starting download on action (INSTALL) for   Update (8efab745-b428-4bab-9933-822857c11e03)
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    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
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    Bundle update   (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) is requesting download from child   updates for action (INSTALL)
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    Contents already available.
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    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)
    Ignoring update state (DOWNLOAD_READY)   change in job state (2)

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