Unknown device in Lenovo Solution Center Helix

It's not causing any problems, but it's killing me to know there is an unknown device that I can figure out what it is!!! Talk about Fly in the Ointment.
Why is it there? Why doesn't windows not know what it is? What's it's motivation?
No external devices plugged in, wireless printer driver installed and working correctly.
This is one for Sherlock, or THE LENOVO COMMUNITY
I looked in device manager, nothing is popping out saying "Hey I'm unknown"
Lenovo Solution Center sees it but doesn't have a fix for it, and it gives me that smug number 1 with a red circle around it under check up (the nerve!). Taunting me that something is not right and there's nothing I can do about it.
Help me Obi Wan Kanobi, your my only hope!
Solved!
Go to Solution.

Lenovo Solution Center currently has a bug that happens on systems with touchscreens, it shows an unknown device like you say, even though there isn't anything wrong.
There is supposedly an update to LSC coming this week or next, it should fix this bug.
And there is something you can do about it, click on the "remind me" option and then select "never", then LSC won't bug you about this non-issue anymore. Sorry for this inconvenience caused by LSC.
http://support.lenovo.com/en_US/detail.page?DocID=HT076749

Similar Messages

'Unknown device' in Lenovo Solution Center, but not in Device Manager

Even with all the latest updates installed, I still get this annoying warning from Lenovo Solution Center
'Unknown device' - status 'not installed'
Control Panel / Device Manager gives no signals something is wrong.
why?!
Details:
Computer: Thinkpad Yoga (TPY)
OS: Windows 8.1 all updated
Lenovo Solution Center version: 2.2002 / revision 17630
External device attached to TPY: OneLink Pro (also has latest driver = Realtek 8.10.1009.2013)
Thanks in advance
Olof

henk wrote:
It seems to me you are missing some update from Lenovo. I had the same issue, however just recently after updating any available software/drivers for the TPY the message has disappeared.
Glad to hear the problem is solvable. Regarding missing updates, I honestly would not know which one.
Lenovo's own update programs ('L-Update and Drivers' & 'L-System Health and Diagnostics') inform me that all drivers are up to date.

Lenovo Solution Center shows disabled devices

I have just upgraded to the latest version of Lenovo Solution Center in order to resolve the problem of Unknown Warranty, but now it is showing many printers as disabled devices - but Device Manager is not listing these printers. I do not know where these printer have come from - I do not have any of them.

I am having a similiar/related issue. Solution Center indicates a Device is having a problem, that it is an Unknown Device and is Not Installed.
I cannot identify any devices in Device Manager that are having issues.
I have a 13" Yoga and am running the latest version of Solution Center (2.0.019).
Any suggestions?
Link to image
Moderator note: images larger than 50k converted to links per forum rules: Lenovo Community Participation Rules

StorLib error message in the Lenovo Solution Center

I keep getting an error message under the device manager tab in the Lenovo Solution Center.
It says under drivers - 'StorLib bus (virtualstorage support)', status is 'Uninstalled'.
I can't find anything anywhere about this or how to correct the issue.
Any help out there?
Moderator Note; subject edited.
Solved!
Go to Solution.

The device manager pops up the screen with all the 'devices' . When I expand 'other devices', the storlib bus shows up with a yellow triangle and ! mark. Double clicking brings up a window, with status;
"The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
When I try to update it, no driver can be found.
One option os to uninstall it. Guess that would get rid ot the error if it is something not being used.

Lenovo Solution Center - Sugar Sync- uninstall

Since uninstalling Sugar Sync, Lenovo Solutions Centre reports under Device Manager that there is a problem with the driver StorLib Bus. When I check in Device Manager, Storage Controllers, Microsoft Storage Spaces Controller, the device is working correctly. What needs to be done to LSC to make it not report a problem that probably isn't there.
Any help, Thank you. Petedf.
Solved!
Go to Solution.

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to inform that it is a false indication from Lenovo solution center. Since Windows doesn’t detect any missing device drivers within the device manager, there is no driver that is missing.
If the warning keeps popping up, change the reminder settings to “never”. Probably, you have to wait for an LSC update in which the bug would be fixed.
Refer here for further information regarding the issue.
Hope it helped!
Best regards,
Mithun.
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Geting Error message while in Lenovo Solution Center window

Getting a error message when clicked on Device Manager Icon
"LSC is unable to run because a required file is missing"
Please help resolve ASAP
Shanks

Hi Shanks,
Welcome to Lenovo Community!
I’m sorry to hear that you are having the issue with Lenovo Solution Center.
I would like to request you to reinstall the Lenovo Solution Center to resolve the issue. Please uninstall the current version of Lenovo Solution Center from uninstall or change a program option from control panel and install the latest version of LSC.
Please click the below link to download the application based on the requirement of the OS version.
Lenovo Solution Center for Windows 8.1 (32-bit), 8 (32-bit), 7 (32-bit)
Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit)
Hope this helps. Do post back if issue persists!
Best regards,
Hemanth Kumar
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Lenovo Solution Center Alert

Hello all,
I just bought the Lenovo Yoga 14 and I keep getting an alert from the lenovo solution center. The alert is about hard disk free space, saying that the hard drive has less than 9.5% of its capacity. Why would that be an alert? Plus I just bought it so the hard drive should be empty anywyays. After checking out the problem, it appears to be that the ssd is the one leading to the alert(I thought that the caching ssd was used mostly for launching apps and programs anyways). Has anyone had this problem before?
Thanks,
Guillermo

Moved.
I'll need to defer to members with similar hardware to yours to weigh in on your questions. You may also want to browse through threads in the ThinkVantage Technologies forum for more on LSC.
Hope this helps.
Regards.
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Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

I ran the Lenovo Solution Center Hardware scan and got a "Hardware scan has detected one or more failures.
Result Code: WHD01V002-RJ7ACJ
Device: Liteonit-LITEONITLSS-24L6G-SOC41176Z1ZSDW034563
Computer: Lenovo ThinkPad S431 (20AX-000MUS)
OS: Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
8GB Ram
I have attached a screen shot for more information below.
What device is failing?
If it is failing, what is the next step?
Moderator Note; picture showing system s/n edited to prevent possible abuse

Hi iPhoneHome1,
Welcome to Lenovo Community!
I am sorry to hear that you are facing the issue with Error code from Lenovo solution center on ThinkPad S431.
We have verified the screen shot and the issue is related to SSD drive, we suggest you to take all the necessary backup of all your personal data including Windows 7 recovery to DVD disc or USB flash drive.
And as per the snapshot your system is under warranty, hence I would suggest you to visit nearby service center to get it rectified.
Please click here to visit the Lenovo support link and select your region to get the contact number.
Hope this helps!
Best regards,
Hemanth Kumar
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Lenovo solution Center says i shall contact the support

Hey everybody
My Lenovo solution Center says that i shall contact the support.
I hope somebody can help me here with my problem.
It's definitly the harddrive. But what is the problem? How serious?
Hardware Scan:
Result Code: WHD01V01I-WJEWKD
Date run: 02/10/2014 - 18:19
Device: Seagate-ST9500420AS-5VJEJQEM
It's a T520 running Windows 8.1
Thanks for the help
Best, chris.

Hi,
Do you have an mSATA or other SSD in your T520 along with the HDD? Did you get the error during a full machine scan? If so, try running the scan on the HDD alone w/out running a full scan.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Windows 8 - Lenovo Solution Center claiming problem wih disabled printer (but it's not disabled)

I have an HP printer for which I needed to replace the stock Windows 8 printer driver with HP's full featured driver. Since I did that, Lenovo Solution Center [LSC] complains (under Check-up> Device Manager) that "one or more devices have problems" and it lists my Officejet 4500 G510n-z as "disabled". When I go to device manager to check the status of my printers, I see a print queue category of devices, and all of them, including the two associated with the printer, are enabled and "working properly".
Under what circumstances does Solution Center determine that a device is disabled? How do I convince Solution center it is making the wrong assessment ;-)....or perhaps there is something wrong but looking at Device Manager doesn't tell me so??? Is there another place I should check?
I finally solved the wan miniport problem (thanks to other posters), so now I have 1 problem left to fight to be able to rid myself of unwarranted exclamation marks from LSC.

I have same problem after completely installing the HP full solution driver and application support for the printer. It's the "Multifunction Adapter" category in Device Manager that causes LSC to show the error. I already have a Z: Sendto device that corresponds to the SD Card for the printer, but have nothing inserted. If I attempt to Update Driver for the multi-function adapter, it's not finding driver on Internet (Windows Update) and not finding a signed driver for Windows 8 under Update Driver, Printer driver support if you choose the locate on c: drive and point to the correct HP printer. Interesting also, I have three "discovered" HP printers, all showing "Disabled" Multi-Function adapters under Device Manager by LSC.

Hardware Scan Failure using Lenovo Solution Center G580

I have a G580 Laptop, it's lessa than a year old now.
I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
HDS showed an alert that one weak sector has been found.
LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
Thank you.

hi Casanova8,
Welcome to Lenovo Community Forums!
Smart Tests are critical for the HDD Performance and functionality.
I would suggest running another test using HDTune
Let me know your findings
Cheers!
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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ISSUE: Lenovo Solution Center update resets all Settings!

Longstanding problem continues with update to 2.0.020: When Lenovo Solution Center (LSC) updates, all Settings are reset, wiping out options to suppress certain screens and alerts. While not a functionality issue, it's very annoying to have to configure LSC all over again after evey update, so much so that some of my clients stop updating (one client called it the Lenovo Annoyance Center, and removed it entirely), so please fix this issue. Thank you.
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

We're aware of this issue and agree it is very annoying, especially since LSC updates itself so often. LSC team tells me fixing it is a priority for an upcoming release (either 2.1 or 2.2). Sorry for this inconvenience caused by LSC.

Lenovo Solution Center - silent install command?

I'm probably not the first to ask, but is there a silent install command for lsc.exe?
I'd like to integrate it into an MDT deployment: for system update the /verysilent option works, but I cannot find anything on lsc.
All help appreciated,
Bavo
PS: also, does it need Adobe Air and should i install that separately or is this inculed in the installer of lsc

add:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/ThinkVantage-System-Update-5-06-will-not-silen...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Center-2-4-002-Revision-19058/...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/lsc-cli-exe-crashing-daily-since-2-4-002-rev-1...

Error 1721 on repair/uninstall/reinstall of Lenovo Solution Center Windows 8 64-bit

Hello,
I am seeking a solution to a problem with Lenovo Solution Center on a Lenovo W530 machine running Win 8 64-bit.
It was not updating the warrantee information, and so I attempted an install with the newest version of the program. It refused to uninstall. Lenovo support then decided that the best approach was to eliminate the directory containing the program.
Now I still have the program listed in my installed programs, but there is nothing I can do with it. It does not appear on my desktop (not surprisingly) but does not uninstall and using the new install package does NOT provide the option of install, but solely to uninstall or repair, neither of which works - giving the error 1721 message.
Next steps? (Tier 2 was to phone me over 1 week ago - no call....).
Gary
Solved!
Go to Solution.

After trying al the hints without effect, the last hint with the "MS FixIt"
-Tool finally solved the problem!!!!!
It found 2 older {xxxxxxxxxxxxxx} registry entries from 2 former manual
updates which caused the problem. I had to run it 2 times for removing all
error-causing problems.
After that ,the last version of the Lenovo Solution Center Windows 64-bit
package was able to install perfectly and is now running without any
problems .
This solution I was looking for the last 3-4 months!!!!!!!
Thanks very very much ,for your perfect & profound help!
May I post this full solution letter of yours into the Lenovo forum,plse.??
I saw many people with the same 1721-fault searching for help too!
Again many thanks
Yours sincerely
Norbert Esch

Cannot Upgrade Lenovo Solution Center

When I try to upgrade to the latest version of Lenovo Solution Center on my Edge E520, the installation of Adobe AIR 64 fails. I tried rebooting and the same thing happens, and I am trying running as administrator and not as administrator. So I uninstalled the old version and tried to install from scratch and now I can't do that either so I am stuck without a working version of LSC.

Sorry for some odd reason I didn't get notified when you posted your original reply, so I will give that a try in the next few days and post back an answer.
I uninstalled the original version of LSC not AIR - I tried to uninstall AIR but I could not because it does not show in the list of installed programs which seems odd.
Also TVSU told me there was a new version of LSC available, and I downloaded it. Supposedly it was installed but when I rebooted, it was still running the old 1.1.007.00 version which is not the new version that was supposedly installed (2.4.003) - which is not the version on the Lenovo web site (2.5.002).
It fails both when trying to install via direct install of 2.5.002 from lenovo.com, and when trying to update from the self update offered from the Lenovo Message Center.

Unknown device in Lenovo Solution Center Helix

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