Unknown error 13005

Yup, I'm another one - tried to download 8, and now get this maddening 'unknown error 13005' message every time, and iTunes won't open. I've run the 'repair' programme twice, uninstalled and installed iTunes - what twit at Apple put this upgrapde out there without debugging it properly first?
I'm no computer whizz - I want a simple solution, preferably supplied by Apple - failing that, anyone else out there cracked this problem?

Hey collissharvey,
If you haven't already try updating to iTunes 8.0.1.
http://www.apple.com/itunes/download/
You also might want to try and re-create the iTunes library as described here:
http://support.apple.com/kb/HT1451
Jason

Similar Messages

  • ITunes Library: unknown error 13005

    iTunes Library cannot be stored: unknown error 13005.
    I'm using iTunes V 11.1.3.8 and WIN 8 latest Version and Updates. iTunes Library and Media files are stored on a QNAP NAS storage.
    Error occurs when deleting no longer exisiting files on storage but contained in iTunes library.
    What has to be done?

    FINALLY FIGURED IT OUT.....
    DELETE THE BELOW FILES and EMPTY TRASH
    iTunes Library Genius.itdb
    iTunes Library Extras.itdb
    THEN LAUNCH iTUNES.

  • ITunes unknown error (13005)

    After reading thru various solutions, I am still unable to start iTunes 8. I have removed the 2 genius files and everytime I try to open, the genius itdb file reappears. I tried to reinstall iTunes and as soon as it installs, the same unknown error appears. Any more ideas?

    I have the same issue. I did a finder search for "genius" and deleted all the genius files. Trashed them and emptied trash. It just auto populates another genius file.

  • Itunes cannot open because of unknown error (13005)

    Help. Itunes will not open, but if I log onto my computer as another user, Itunes works fine.
    Thanks

    Some users here have reported that one cause of the Runtime error is the Apple Software Update, so you might try removing that and see if that fixes the problem. Removing the Software Update shouldn't affect iTunes itself (though as with any software maintenance operation, it would be wise to make a backup of your purchased tracks before you try it), you just won't get automatic update checking.
    Hope this helps.

  • Unknown Error 13005 after upgrading

    Itunes will no longer open after upgrading to 8. I believe because my music library is not on my local machine it is having problems. How does a person downgrade Itunes?

    Same issue for me. iTunes 8 and an external drive. The cause of the lockup happened right after launching iTunes. Genius started doing its thing, then I went to the iTunes store and did a search for a song. Boom! Crash to the desktop. After that, I got the error and no iTunes. Removal of the genius related files (iTunes Library Genius.itdb-journal and iTunes Library Genius.itdb) plus the iTunes Library Genius.itdb.lock files allowes iTunes to work for me as well.
    I wonder if there is a limit to how much song data can be uploaded?
    Anyway, thanks Chris for the info.

  • Tried to download Songbird, messed up iTunes bad (Error 13005)

    So I wanted to see what songbird was like, so I downloaded it, didn't like it. Tried to go back to iTunes and it keeps giving me:
    Unknown Error (13005)
    A google search told me to delete my genius tab, it just kept getting recreated every time that I open iTunes back up and the error just comes again. Could it be because I have my music on an external hard drive? What's the deal?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Updated iTunes to 9.2, now application won't launch - Error #13005

    Help! I just updated my itunes to 9.2 and now it won't launch. An error window comes up and tells me it's due to an unknown error # 13005? I tried re-installing it to fix it but it still won't. Please help. I'm on the white 13' Macbook, running OS X 10.6.4. I have my itunes library in my external HD. Dying to get this fixed any help would be appreciated.

    try these user tips:
    try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
    and, if you have flip4mac installed
    I found that the TSLicense plugin was causing the problem.
    From the log:
    PlugIn Path: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
    PlugIn Identifier: net.telestream.license
    This pIugin is installed with the Flip4Mac Windows Media Components. I solved the problem by uninstalling the WM Components via the uninstaller at /Applications/Flip4Mac/Flip4Mac WMV Uninstaller.pkg, after which iTunes opens successfully.
    JGG

  • ITunes launched with Error 13005

    Hi, I don't know if anyone has come across this problem before.  I have been using my iTunes library on an external drive so that I can use it between my Mac Pro and my MacBook Pro.  Both macs have Lion 10.7.3 and iTunes 10.5.3.
    Today my iTunes has been working until just now.  When I tried to relaunch it, I had the following error message:
         "The iTune application cannot be opened.  An unknown error occured (13005)."
    I did not install any new apps nor made any changes to the apps other than syncing it with my iPhone and iPad2.
    I tried to start iTune in safe mode and still had the same error message.  I even created a new user account and test it in there.  Still the same error.
    Anyone has any suggestion as to where I should look.  Thanks.

    I had the same problem on my Mac, and I searched throught the forums, tired the advice, but nothing worked. Then (just on a whim) I copied the contents of my iTunes folder to a tempory folder on my desktop, located here:
    [hard drive] > Users > [user name] > Music > iTunes
    Then I relaunced iTunes. It started, which was great, but without any media in my library (of course). Then I compared the old directory and the new directory to see the differences, and I found something simple: my iTunes Library.itl file didn't have the extension [itl] (it was simply called "iTunes Library"). So I recopied all my files back in, added the extension on to the file name, and iTunes worked.
    I'm not sure if this will work for you, but maybe it will solve your problem.

  • When I try and open ITunes it flashes up with "an unknown error occurred (1

    When I try and open ITunes it flashes up with "an unknown error occurred (13005). Why is this!

    I have the same problem, removed the files you mentioned, still no luck

  • HT201263 my iphone 4 went into recovery mode & will not restore. Unknown error 21 comes up on iTunes. Please can someone offer any ideas for a solution?

    I have an iphone 4 nearly 2 yrs old. It has worked perfectly for that time. On Friday last (whilst away on holiday) I took the phone out of my pocket & it was lifeless. I tried switching it on, no joy, I tried the power/home button reset no joy. I plugged it into a mains charger & it came on but had a banner across the screen saying "verification required". I removed the charger & decided I would try again when I got home so I could connect to my PC & iTunes.
    At home I went through the whole above process again but when I plugged it into the mains again it just had the Apple logo going on/off repeatedly. I plugged the phone into my PC & the apple logo appeared followed by the "connect to iTunes". In iTunes I get the banner "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes". So I click on "OK" the "Restore" then a banner asking if I'm sure I want to restopre the iPhone appears, press "Restore & Update". iTunes starts to remove the software, veryfies it with Apple & then another flag "The iPhone could not be restored. An unknown error occurred (21) which appears to be a security issue.
    I thought the above problem was something to do with O2 because I picked up my new iPhone 4S last Tuesday but was unable to set it up until I got back from my holiday, O2 say it isn't anything they've done.
    My question is has it happened to anyone & can anybody offer a solution, is it a hardware or software issue?

    Please see the two articles below:
    http://support.apple.com/kb/TS3694
    http://support.apple.com/kb/TS3125

  • Unknown Error during Recovery - iPad no longer Recognized by iTunes

    I have a 3rd Generation iPad which I was attempting to perform a factory reset.  I received an "Unknown Error" during the process and from that point on I have been unable to get iTunes to recognize my iPad in recovery mode (or otherwise).
    I have tried every thread on the subject, but I found one interesting thing.  If I connect the iPad with the same cable, etc. to another computer it immediately recognizes it in recovery mode and offers to restore the iPad.
    It seems like my computer is not recognizing the iPad because it was in the process of restoring the device when the error occurred.  Does anyone know if there is a way to reset or fix this issue.  I would prefer not to update iTunes and download both the new iTunes and iPad software again and use another computer if it is not necessary.
    Any help would be appreciated.
    Thanks

    Hey KSHItunes,
    That was a good test to try your iPad on another computer.  It does seem to isolate the issue to something with your computer setup.
    Although you would prefer not to update iTunes, there may be steps in this article which can help.
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    Please check it out.
    Regards,
    Nubz

  • Once i updated the IOS on my ipod touch itunes can no longer connect to it and gives an unknown error

    I just updated ios to 5.1.1 and now i ccan not connect to itunes with it. It gives me an unknown error. Was not able to restore from back up due to this?

    And what is the complete wording of the error message?

  • Ipod no longer authorized (unknown error -42408)

    posted this at itunes site as well.
    out of blue, having problem i've never had syncing my 60G ipod.
    for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
    then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
    "unknown error -42408. error in itunes store. please try again later."
    how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
    thanks.

    I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
    Same computer, same iPod, why does it suddenly not recognize that this computer is authorized to synch this iPod, and why does it make this error when I tell it to authorize it? And how can I fix it?
    Grateful for any help.
    Barbara

  • Hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem pleas

    hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
    and this is an pic for the problem

    There is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it

  • Tried to update my iPad  OS from iTunes. Frozen and got an "unknown error msg". I tried to restore the iPad to factory settings..got the same

    I bought today a new iPad from Rideau Store. The setup guys didn't update to latest software version. I tried to do myself trough iTunes, which notify me that an upgrade is available. After a while the upgrading process froze with a msg "unknown error ..". I clicked on the More  info  button and I got a page saying "due to a scheduled upgrade of Apple's support system some feature are not available.
    The bottom line is that now the iTunes does detect the iPad being in recovering mode and asks to restore it to fabrics defaults. I tried to do this and again I got aqn "unknown error"
    Finally I run the iTunes diagnostics to check the connectivity between my iPad and my HP laptop (iTunes). For unknown reson the iTunes does not detect my iPad. See below the diagnostics log:
    Itunes Diagnostics
    MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
    Hewlett-PackardPavilion dv5000 (EP416UA#ABA)
    iTunes10.2.2.12
    QuickTime 7.6.9
    FairPlay1.11.17
    AppleApplication Support 1.5.1
    iPod UpdaterLibrary 10.0d2
    CD Driver2.2.0.1
    CD Driver DLL2.1.1.1
    Apple MobileDevice 3.4.0.25
    Apple MobileDevice Driver 1.55.0.0
    Bonjour 2.0.5.0(214.3)
    Gracenote SDK1.8.2.457
    GracenoteMusicID 1.8.2.89
    GracenoteSubmit 1.8.2.123
    Gracenote DSP1.8.2.34
    iTunes SerialNumber 0012AD0812DA2D38
    Current user isan administrator.
    The currentlocal date and time is 2011-04-20 20:32:27.
    iTunes is notrunning in safe mode.
    WebKitaccelerated compositing is enabled.
    HDCP is notsupported.
    Core Media issupported.
    Video DisplayInformation
    ATI MOBILITYRADEON Xpress 200 Series  
    **** ExternalPlug-ins Information ****
    No externalplug-ins installed.
    Genius ID:cb0eaa5cad8a753f64335065bc061263
    **** DeviceConnectivity Tests ****
    iPodService10.2.2.12 is currently running.
    iTunesHelper10.2.2.12 is currently running.
    Apple MobileDevice service 3.3.0.0 is currently running.
    UniversalSerial Bus Controllers:
    StandardEnhanced PCI to USB Host Controller. Device is working properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    No FireWire(IEEE 1394) Host Controller found.
    Most RecentDevices Not Currently Connected:
    iPad runningfirmware version 4.3.1
    Serial Number:        DLXFK2A8DKPH
    **** DeviceSync Tests ****
    No iPod, iPhone, or iPad found.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
    Also, do you remember what the error message said?

Maybe you are looking for