Unknown error 13109 & Vista Explorer Crashes
Problem 1: I'm having major problems with my iPhone 3Gs as everytime I plug it in to my PC (Vista) Windows explorer crashes. It happens just as iTunes picks up my iPhone.
Problem 2: I'm also getting 'An unknow error has occurred (13019).' Steps to try to resolve this was to uncheck all syncs, and then sync. Then gradually check the boxes to sync stuff as I go along. But I'm still getting this error message.
To be honest I'm seriously considering formatting my hardrive again, which by the way I did a few weeks ago which seems to have caused all these errors...
Any help would be greatly appreciated.
First I'd read what it says here:
http://support.apple.com/kb/TS1502
Unless your Vista machine is otherwise misbehaving (BSOD) I would format the HDD only as a last resort.
On that error: There are some discussions of it you can find here:
http://www.google.com/search?q=ituneserror13019&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a
A software conflict could be causing that, too.
Phil
Message was edited by: w7ox
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Windows Explorer crashes on a continual basis. I finally looked up how to generate a dump file. I see a lot of DLL files but I'm not sure how to identify the culprit and proceed. Do I need to delete one of these DLL files?
Dump Summary
Dump File: explorer.exe_150111_124122.dmp : C:\Users\pbyse_000\Downloads\Procdump\explorer.exe_150111_124122.dmp
Last Write Time: 1/11/2015 12:41:23 PM
Process Name: explorer.exe : C:\Windows\explorer.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
OS Version: 6.3.9600
CLR Version(s):
Modules
Module Name Module Path
Module Version
explorer.exe C:\Windows\explorer.exe
6.3.9600.17284
ntdll.dll C:\Windows\System32\ntdll.dll
6.3.9600.17278
kernel32.dll C:\Windows\System32\kernel32.dll
6.3.9600.17056
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll
6.3.9600.17278
apphelp.dll C:\Windows\System32\apphelp.dll
6.3.9600.17031
msvcrt.dll C:\Windows\System32\msvcrt.dll
7.0.9600.16384
oleaut32.dll C:\Windows\System32\oleaut32.dll
6.3.9600.17403
combase.dll C:\Windows\System32\combase.dll
6.3.9600.17031
powrprof.dll C:\Windows\System32\powrprof.dll
6.3.9600.17031
advapi32.dll C:\Windows\System32\advapi32.dll
6.3.9600.17031
user32.dll C:\Windows\System32\user32.dll
6.3.9600.17344
gdi32.dll C:\Windows\System32\gdi32.dll
6.3.9600.17246
SHCore.dll C:\Windows\System32\SHCore.dll
6.3.9600.17238
shlwapi.dll C:\Windows\System32\shlwapi.dll
6.3.9600.16384
shell32.dll C:\Windows\System32\shell32.dll
6.3.9600.17331
uxtheme.dll C:\Windows\System32\uxtheme.dll
6.3.9600.17031
dwmapi.dll C:\Windows\System32\dwmapi.dll
6.3.9600.17238
twinapi.dll C:\Windows\System32\twinapi.dll
6.3.9600.17238
d3d11.dll C:\Windows\System32\d3d11.dll
6.3.9600.17041
dcomp.dll C:\Windows\System32\dcomp.dll
6.3.9600.17042
sspicli.dll C:\Windows\System32\sspicli.dll
6.3.9600.16408
sechost.dll C:\Windows\System32\sechost.dll
6.3.9600.16384
userenv.dll C:\Windows\System32\userenv.dll
6.3.9600.17041
propsys.dll C:\Windows\System32\propsys.dll
7.0.9600.17278
rpcrt4.dll C:\Windows\System32\rpcrt4.dll
6.3.9600.17216
slc.dll C:\Windows\System32\slc.dll
6.3.9600.17031
profapi.dll C:\Windows\System32\profapi.dll
6.3.9600.16384
dxgi.dll C:\Windows\System32\dxgi.dll
6.3.9600.17201
sppc.dll C:\Windows\System32\sppc.dll
6.3.9600.17031
imm32.dll C:\Windows\System32\imm32.dll
6.3.9600.17031
msctf.dll C:\Windows\System32\msctf.dll
6.3.9600.17031
tiptsf.dll C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
6.3.9600.17135
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll
6.3.9600.16384
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll
6.3.9600.16384
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll
6.3.9600.17120
ole32.dll C:\Windows\System32\ole32.dll
6.3.9600.17042
clbcatq.dll C:\Windows\System32\clbcatq.dll
2001.12.10530.16384
winsta.dll C:\Windows\System32\winsta.dll
6.3.9600.16384
Bcp47Langs.dll C:\Windows\System32\Bcp47Langs.dll
6.3.9600.16384
IDStore.dll C:\Windows\System32\IDStore.dll
6.3.9600.16384
samlib.dll C:\Windows\System32\samlib.dll
6.3.9600.17031
dui70.dll C:\Windows\System32\dui70.dll
6.3.9600.17031
wkscli.dll C:\Windows\System32\wkscli.dll
6.3.9600.16384
comctl32.dll C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1\comctl32.dll
6.10.9600.17031
netutils.dll C:\Windows\System32\netutils.dll
6.3.9600.16384
duser.dll C:\Windows\System32\duser.dll
6.3.9600.16384
SndVolSSO.DLL C:\Windows\System32\SndVolSSO.DLL
6.3.9600.17238
hid.dll C:\Windows\System32\hid.dll
6.3.9600.16384
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll
6.3.9600.17031
devobj.dll C:\Windows\System32\devobj.dll
6.3.9600.16384
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll
6.3.9600.16384
oleacc.dll C:\Windows\System32\oleacc.dll
7.2.9600.16384
Windows.UI.Immersive.dll C:\Windows\System32\Windows.UI.Immersive.dll
6.3.9600.17031
D3D10Warp.dll C:\Windows\System32\D3D10Warp.dll
6.3.9600.17211
twinui.dll C:\Windows\System32\twinui.dll
6.3.9600.17324
twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll
6.3.9600.17195
xmllite.dll C:\Windows\System32\xmllite.dll
6.3.9600.16384
ntmarta.dll C:\Windows\System32\ntmarta.dll
6.3.9600.16384
cryptsp.dll C:\Windows\System32\cryptsp.dll
6.3.9600.16384
rsaenh.dll C:\Windows\System32\rsaenh.dll
6.3.9600.17200
bcrypt.dll C:\Windows\System32\bcrypt.dll
6.3.9600.17031
actxprxy.dll C:\Windows\System32\actxprxy.dll
6.3.9600.17416
windowscodecs.dll C:\Windows\System32\windowscodecs.dll
6.3.9600.17483
explorerframe.dll C:\Windows\System32\explorerframe.dll
6.3.9600.17031
Tabbtn.dll C:\Windows\System32\Tabbtn.dll
6.3.9600.16384
TabbtnEx.dll C:\Windows\System32\TabbtnEx.dll
6.3.9600.16384
windows.immersiveshell.serviceprovider.dll C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
6.3.9600.16411
TipBand.dll C:\Program Files\Common Files\microsoft shared\ink\TipBand.dll
6.3.9600.17042
wldp.dll C:\Windows\System32\wldp.dll
6.3.9600.16442
wtsapi32.dll C:\Windows\System32\wtsapi32.dll
6.3.9600.16384
PhotoMetadataHandler.dll C:\Windows\System32\PhotoMetadataHandler.dll
6.3.9600.16384
twinui.appcore.dll C:\Windows\System32\twinui.appcore.dll
6.3.9600.17195
wpncore.dll C:\Windows\System32\wpncore.dll
6.3.9600.17031
DWrite.dll C:\Windows\System32\DWrite.dll
6.3.9600.17111
UIAnimation.dll C:\Windows\System32\UIAnimation.dll
6.3.9600.16384
nvumdshimx.dll C:\Windows\System32\nvumdshimx.dll
9.18.13.4709
setupapi.dll C:\Windows\System32\setupapi.dll
6.3.9600.17031
nvinitx.dll C:\Windows\System32\nvinitx.dll
9.18.13.4709
version.dll C:\Windows\System32\version.dll
6.3.9600.16384
igd10iumd64.dll C:\Windows\System32\igd10iumd64.dll
10.18.10.3412
ncrypt.dll C:\Windows\System32\ncrypt.dll
6.3.9600.16384
ntasn1.dll C:\Windows\System32\ntasn1.dll
6.3.9600.16384
igdusc64.dll C:\Windows\System32\igdusc64.dll
10.18.10.3412
wlidprov.dll C:\Windows\System32\wlidprov.dll
6.3.9600.17039
samcli.dll C:\Windows\System32\samcli.dll
6.3.9600.16384
thumbcache.dll C:\Windows\System32\thumbcache.dll
6.3.9600.17031
Windows.Networking.Connectivity.dll C:\Windows\System32\Windows.Networking.Connectivity.dll
6.3.9600.16523
InputSwitch.dll C:\Windows\System32\InputSwitch.dll
6.3.9600.17031
urlmon.dll C:\Windows\System32\urlmon.dll
11.0.9600.17496
iertutil.dll C:\Windows\System32\iertutil.dll
11.0.9600.17496
wininet.dll C:\Windows\System32\wininet.dll
11.0.9600.17496
MrmCoreR.dll C:\Windows\System32\MrmCoreR.dll
6.3.9600.17478
Windows.UI.dll C:\Windows\System32\Windows.UI.dll
6.3.9600.16384
ninput.dll C:\Windows\System32\ninput.dll
6.3.9600.16517
windows.globalization.fontgroups.dll C:\Windows\System32\windows.globalization.fontgroups.dll
6.3.9600.16384
msftedit.dll C:\Windows\System32\msftedit.dll
6.3.9600.17041
msimg32.dll C:\Windows\System32\msimg32.dll
6.3.9600.16384
stobject.dll C:\Windows\System32\stobject.dll
6.3.9600.17238
batmeter.dll C:\Windows\System32\batmeter.dll
6.3.9600.16384
wintrust.dll C:\Windows\System32\wintrust.dll
6.3.9600.17085
crypt32.dll C:\Windows\System32\crypt32.dll
6.3.9600.17475
msasn1.dll C:\Windows\System32\msasn1.dll
6.3.9600.16384
es.dll C:\Windows\System32\es.dll
2001.12.10530.16384
prnfldr.dll C:\Windows\System32\prnfldr.dll
6.3.9600.16384
winspool.drv C:\Windows\System32\winspool.drv
6.3.9600.17238
SETTINGSYNCPOLICY.dll C:\Windows\System32\SETTINGSYNCPOLICY.dll
6.3.9600.17031
sxs.dll C:\Windows\System32\sxs.dll
6.3.9600.16384
DeviceSetupManagerAPI.dll C:\Windows\System32\DeviceSetupManagerAPI.dll
6.3.9600.16384
wevtapi.dll C:\Windows\System32\wevtapi.dll
6.3.9600.16384
shacct.dll C:\Windows\System32\shacct.dll
6.3.9600.16384
Actioncenter.dll C:\Windows\System32\Actioncenter.dll
6.3.9600.17238
ntshrui.dll C:\Windows\System32\ntshrui.dll
6.3.9600.17031
srvcli.dll C:\Windows\System32\srvcli.dll
6.3.9600.16384
AudioSes.dll C:\Windows\System32\AudioSes.dll
6.3.9600.17393
linkinfo.dll C:\Windows\System32\linkinfo.dll
6.3.9600.16384
AltTab.dll C:\Windows\System32\AltTab.dll
6.3.9600.17031
authui.dll C:\Windows\System32\authui.dll
6.3.9600.17396
cscapi.dll C:\Windows\System32\cscapi.dll
6.3.9600.16384
pnidui.dll C:\Windows\System32\pnidui.dll
6.3.9600.17031
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL
6.3.9600.16384
nsi.dll C:\Windows\System32\nsi.dll
6.3.9600.16384
winnsi.dll C:\Windows\System32\winnsi.dll
6.3.9600.16384
NetworkStatus.dll C:\Windows\System32\NetworkStatus.dll
6.3.9600.16384
DXP.dll C:\Windows\System32\DXP.dll
6.3.9600.16384
GdiPlus.dll C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17227_none_932c0e57474f5080\GdiPlus.dll
6.3.9600.17227
shdocvw.dll C:\Windows\System32\shdocvw.dll
6.3.9600.16384
Syncreg.dll C:\Windows\System32\Syncreg.dll
2007.94.9600.16384
npmproxy.dll C:\Windows\System32\npmproxy.dll
6.3.9600.16384
wlanapi.dll C:\Windows\System32\wlanapi.dll
6.3.9600.17238
WinTypes.dll C:\Windows\System32\WinTypes.dll
6.3.9600.17031
wcmapi.dll C:\Windows\System32\wcmapi.dll
6.3.9600.16384
wpdshserviceobj.dll C:\Windows\System32\wpdshserviceobj.dll
6.3.9600.16384
PortableDeviceTypes.dll C:\Windows\System32\PortableDeviceTypes.dll
6.3.9600.16384
PortableDeviceApi.dll C:\Windows\System32\PortableDeviceApi.dll
6.3.9600.16384
bthprops.cpl C:\Windows\System32\bthprops.cpl
6.3.9600.16384
BluetoothApis.dll C:\Windows\System32\BluetoothApis.dll
6.3.9600.17238
sqmapi.dll C:\Program Files\Windows Portable Devices\sqmapi.dll
6.3.9600.17031
SettingMonitor.dll C:\Windows\System32\SettingMonitor.dll
6.3.9600.17031
dhcpcsvc6.DLL C:\Windows\System32\dhcpcsvc6.DLL
6.3.9600.17111
ws2_32.dll C:\Windows\System32\ws2_32.dll
6.3.9600.16384
dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll
6.3.9600.17111
SettingSyncCore.dll C:\Windows\System32\SettingSyncCore.dll
6.3.9600.17031
netprofm.dll C:\Windows\System32\netprofm.dll
6.3.9600.16384
AepRoam.dll C:\Windows\System32\AepRoam.dll
6.3.9600.17031
Windows.UI.Search.dll C:\Windows\System32\Windows.UI.Search.dll
6.3.9600.17278
wincorlib.DLL C:\Windows\System32\wincorlib.DLL
6.3.9600.17031
WSClient.dll C:\Windows\System32\WSClient.dll
6.3.9600.17031
UIAutomationCore.DLL C:\Windows\System32\UIAutomationCore.DLL
7.2.9600.16421
WSShared.dll C:\Windows\System32\WSShared.dll
6.3.9600.17278
WSSync.dll C:\Windows\System32\WSSync.dll
6.3.9600.16384
wer.dll C:\Windows\System32\wer.dll
6.3.9600.17031
ELSCore.dll C:\Windows\System32\ELSCore.dll
6.3.9600.16384
NetworkExplorer.dll C:\Windows\System32\NetworkExplorer.dll
6.3.9600.16384
Windows.UI.Xaml.dll C:\Windows\System32\Windows.UI.Xaml.dll
6.3.9600.17238
d2d1.dll C:\Windows\System32\d2d1.dll
6.3.9600.16473
searchfolder.dll C:\Windows\System32\searchfolder.dll
6.3.9600.17278
PackageStateRoaming.dll C:\Windows\System32\PackageStateRoaming.dll
6.3.9600.16384
ieframe.dll C:\Windows\System32\ieframe.dll
11.0.9600.17496
StructuredQuery.dll C:\Windows\System32\StructuredQuery.dll
7.0.9600.17031
AcSignIcon.dll C:\Windows\System32\AcSignIcon.dll
19.1.18.0
mfc100u.dll C:\Windows\System32\mfc100u.dll
10.0.40219.325
msvcr100.dll C:\Windows\System32\msvcr100.dll
10.0.40219.332
MFC100ENU.DLL C:\Windows\System32\MFC100ENU.DLL
10.0.40219.325
provsvc.dll C:\Windows\System32\provsvc.dll
6.3.9600.17031
DropboxExt64.24.dll C:\Users\pbyse_000\AppData\Roaming\Dropbox\bin\DropboxExt64.24.dll
1.0.0.24
dbghelp.dll C:\Windows\System32\dbghelp.dll
6.3.9600.16520
msvcp90.dll C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\msvcp90.dll
9.0.30729.8387
msvcr90.dll C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\msvcr90.dll
9.0.30729.8387
secur32.dll C:\Windows\System32\secur32.dll
6.3.9600.16384
EhStorShell.dll C:\Windows\System32\EhStorShell.dll
6.3.9600.16384
GROOVEEX.DLL C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
14.0.4734.1000
ATL90.dll C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.dll
9.0.30729.6161
OFFICE.ODF C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
14.0.4730.1010
GrooveIntlResource.dll C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
14.0.4734.1000
msxml6.dll C:\Windows\System32\msxml6.dll
6.30.9600.17041
mssprxy.dll C:\Windows\System32\mssprxy.dll
7.0.9600.17031
srchadmin.dll C:\Windows\System32\srchadmin.dll
7.0.9600.17031
AcSignCore16.dll C:\Program Files\Autodesk\Autodesk Sync\RealDwg\AcSignCore16.dll
19.1.14.0
msvcp100.dll C:\Windows\System32\msvcp100.dll
10.0.40219.332
ondemandconnroutehelper.dll C:\Windows\System32\ondemandconnroutehelper.dll
6.3.9600.16384
winhttp.dll C:\Windows\System32\winhttp.dll
6.3.9600.16384
wpnprv.dll C:\Windows\System32\wpnprv.dll
6.3.9600.17031
dnsapi.dll C:\Windows\System32\dnsapi.dll
6.3.9600.17039
Windows.Security.Authentication.OnlineId.dll
C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
6.3.9600.17031
mswsock.dll C:\Windows\System32\mswsock.dll
6.3.9600.16384
dpapi.dll C:\Windows\System32\dpapi.dll
6.3.9600.16384
nimdnsNSP.dll C:\Program Files\National Instruments\Shared\mDNS Responder\nimdnsNSP.dll
214.3.2.49152
nimdnsResponder.dll C:\Windows\System32\nimdnsResponder.dll
214.3.2.49152
mdnsNSP.dll C:\Program Files\Bonjour\mdnsNSP.dll
3.0.0.10
rasadhlp.dll C:\Windows\System32\rasadhlp.dll
6.3.9600.16384
Windows.Networking.Sockets.PushEnabledApplication.dll
C:\Windows\System32\Windows.Networking.Sockets.PushEnabledApplication.dll
6.3.9600.17031
SyncCenter.dll C:\Windows\System32\SyncCenter.dll
6.3.9600.17031
imapi2.dll C:\Windows\System32\imapi2.dll
6.3.9600.16384
hgcpl.dll C:\Windows\System32\hgcpl.dll
6.3.9600.16384
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL
6.3.9600.17042
qmgrprxy.dll C:\Windows\System32\qmgrprxy.dll
7.7.9600.16384
schannel.dll C:\Windows\System32\schannel.dll
6.3.9600.17385
ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll
6.3.9600.17385
WWanAPI.dll C:\Windows\System32\WWanAPI.dll
6.3.9600.16384
wwapi.dll C:\Windows\System32\wwapi.dll
8.1.9600.16384
FXSST.dll C:\Windows\System32\FXSST.dll
6.3.9600.16384
FXSAPI.dll C:\Windows\System32\FXSAPI.dll
6.3.9600.17331
FXSRESM.dll C:\Windows\System32\FXSRESM.dll
6.3.9600.16384
msiltcfg.dll C:\Windows\System32\msiltcfg.dll
5.0.9600.16384
msi.dll C:\Windows\System32\msi.dll
5.0.9600.17399
mpr.dll C:\Windows\System32\mpr.dll
6.3.9600.16384
wscinterop.dll C:\Windows\System32\wscinterop.dll
6.3.9600.17031
wscapi.dll C:\Windows\System32\wscapi.dll
6.3.9600.17031
wscui.cpl C:\Windows\System32\wscui.cpl
6.3.9600.17031
werconcpl.dll C:\Windows\System32\werconcpl.dll
6.3.9600.17031
framedynos.dll C:\Windows\System32\framedynos.dll
6.3.9600.17114
wercplsupport.dll C:\Windows\System32\wercplsupport.dll
6.3.9600.17031
hcproviders.dll C:\Windows\System32\hcproviders.dll
6.3.9600.16384
ieproxy.dll C:\Program Files\Internet Explorer\ieproxy.dll
11.0.9600.17496
UIRibbonRes.dll C:\Windows\System32\UIRibbonRes.dll
6.3.9600.16384
winmm.dll C:\Windows\System32\winmm.dll
6.3.9600.17078
WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll
6.3.9600.17080
dlnashext.dll C:\Windows\System32\dlnashext.dll
12.0.9600.16384
DevDispItemProvider.dll C:\Windows\System32\DevDispItemProvider.dll
6.3.9600.16384
comdlg32.dll C:\Windows\System32\comdlg32.dll
6.3.9600.17238
virtdisk.dll C:\Windows\System32\virtdisk.dll
6.3.9600.16384
fltLib.dll C:\Windows\System32\fltLib.dll
6.3.9600.16384
MSWB7.dll C:\Windows\System32\MSWB7.dll
6.3.9600.16384
FolderViewImpl.dll C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\FolderViewImpl.dll
1.0.0.0
utils.dll C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\utils.dll
8.0.0.222
CommApi.dll C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\CommApi.dll
8.0.0.222
credui.dll C:\Windows\System32\credui.dll
6.3.9600.16384
rasapi32.dll C:\Windows\System32\rasapi32.dll
6.3.9600.17039
ipc.dll C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\ipc.dll
8.0.0.222
rasman.dll C:\Windows\System32\rasman.dll
6.3.9600.16384
TCPConnection.dll C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\TCPConnection.dll
8.0.0.222
Clearfishellext_x64.dll C:\Program Files (x86)\Acer\clear.fi plug-in\Clearfishellext_x64.dll
1.0.0.0
threadpoolwinrt.dll C:\Windows\System32\threadpoolwinrt.dll
6.3.9600.16384
Windows.Web.dll C:\Windows\System32\Windows.Web.dll
6.3.9600.16384
Wpc.dll C:\Windows\System32\Wpc.dll
6.3.9600.17236
netapi32.dll C:\Windows\System32\netapi32.dll
6.3.9600.16384
normaliz.dll C:\Windows\System32\normaliz.dll
6.3.9600.16384
Windows.Devices.Geolocation.dll C:\Windows\System32\Windows.Devices.Geolocation.dll
6.3.9600.16384
LocationApi.dll C:\Windows\System32\LocationApi.dll
6.3.9600.16499
SensorsApi.dll C:\Windows\System32\SensorsApi.dll
6.3.9600.17041
gpapi.dll C:\Windows\System32\gpapi.dll
6.3.9600.17085
cryptnet.dll C:\Windows\System32\cryptnet.dll
6.3.9600.16384
Wldap32.dll C:\Windows\System32\Wldap32.dll
6.3.9600.17278
elslad.dll C:\Windows\System32\elslad.dll
6.3.9600.16384
apprepapi.dll C:\Windows\System32\apprepapi.dll
6.3.9600.16384
tbs.dll C:\Windows\System32\tbs.dll
6.3.9600.16384
pcacli.dll C:\Windows\System32\pcacli.dll
6.3.9600.16384
sfc_os.dll C:\Windows\System32\sfc_os.dll
6.3.9600.16384
keepaliveprovider.dll C:\Windows\System32\keepaliveprovider.dll
6.3.9600.16384
Windows.Globalization.dll C:\Windows\System32\Windows.Globalization.dll
6.3.9600.17031
globinputhost.dll C:\Windows\System32\globinputhost.dll
6.3.9600.16384
PlayToDevice.dll C:\Windows\System32\PlayToDevice.dll
12.0.9600.17031
WorkfoldersShell.dll C:\Windows\System32\WorkfoldersShell.dll
6.3.9600.17238
SkydriveShell.dll C:\Windows\System32\SkydriveShell.dll
6.3.9600.17278
chartv.dll C:\Windows\System32\chartv.dll
6.3.9600.16384
sfc.dll C:\Windows\System32\sfc.dll
6.3.9600.16384
devrtl.dll C:\Windows\System32\devrtl.dll
6.3.9600.16384
twext.dll C:\Windows\System32\twext.dll
6.3.9600.16384
7-zip.dll C:\Program Files\7-Zip\7-zip.dll
9.20.0.0
PhotoBase.dll C:\Program Files\Windows Photo Viewer\PhotoBase.dll
6.3.9600.16384
mlang.dll C:\Windows\System32\mlang.dll
6.3.9600.16384
ShellStreams64.dll C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll
7.16.5.1
IconCodecService.dll C:\Windows\System32\IconCodecService.dll
6.3.9600.16384
ApplePhotoStreamsPS64.dll C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreamsPS64.dll
7.16.5.1
NppShell_06.dll C:\Program Files (x86)\Notepad++\NppShell_06.dll
0.1.0.0
acppage.dll C:\Windows\System32\acppage.dll
6.3.9600.17031
zipfldr.dll C:\Windows\System32\zipfldr.dll
6.3.9600.17031
MpOAV.dll C:\Program Files\Windows Defender\MpOAV.dll
4.6.305.0
MpClient.dll C:\Program Files\Windows Defender\MpClient.dll
4.6.305.0
imagehlp.dll C:\Windows\System32\imagehlp.dll
6.3.9600.16438
webservices.dll C:\Windows\System32\webservices.dll
6.3.9600.17031
drprov.dll C:\Windows\System32\drprov.dll
6.3.9600.16384
ntlanman.dll C:\Windows\System32\ntlanman.dll
6.3.9600.16384
davclnt.dll C:\Windows\System32\davclnt.dll
6.3.9600.17041
davhlpr.dll C:\Windows\System32\davhlpr.dll
6.3.9600.16384
UIRibbon.dll C:\Windows\System32\UIRibbon.dll
6.3.9600.16384
AdSyncNamespace.dll C:\Program Files\Autodesk\Autodesk Sync\AdSyncNamespace.dll
4.0.27.1
psapi.dll C:\Windows\System32\psapi.dll
6.3.9600.16384
QtCore_Ad_SyncNs_4.dll C:\Program Files\Autodesk\Autodesk Sync\QtCore_Ad_SyncNs_4.dll
4.8.2.0
QtSql_Ad_SyncNs_4.dll C:\Program Files\Autodesk\Autodesk Sync\QtSql_Ad_SyncNs_4.dll
4.8.2.0
QtNetwork_Ad_SyncNs_4.dll C:\Program Files\Autodesk\Autodesk Sync\QtNetwork_Ad_SyncNs_4.dll
4.8.2.0
QtXml_Ad_SyncNs_4.dll C:\Program Files\Autodesk\Autodesk Sync\QtXml_Ad_SyncNs_4.dll
4.8.2.0
Log4CPlusU_Ad_SyncNs_1.dll C:\Program Files\Autodesk\Autodesk Sync\Log4CPlusU_Ad_SyncNs_1.dll
1.0.4.0Hi Preston,
The below is the result of the dump files (they are the same result) you unloaded:
* Exception Analysis *
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ShellStreams64.dll -
APPLICATION_VERIFIER_HANDLES_NULL_HANDLE (303)
NULL handle passed as parameter. A valid handle must be used.
This stop is generated if the function on the top of the stack passed a
NULL handle to system routines.
Arguments:
Arg1: 0000000000000000, Not used.
Arg2: 0000000000000000, Not used.
Arg3: 0000000000000000, Not used.
Arg4: 0000000000000000, Not used.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for sppc.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for GROOVEEX.DLL -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for QtCore_Ad_SyncNs_4.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for AdSyncNamespace.dll -
FAULTING_IP:
verifier!VerifierStopMessageEx+6f0
00007ff9`7d72abd4 cc int 3
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00007ff97d72abd4 (verifier!VerifierStopMessageEx+0x00000000000006f0)
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 0000000000000000
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
rax=0000000029010000 rbx=0000000000000000 rcx=0000000029010000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=00007ff981c81c2a rsp=0000000012a0c2a8 rbp=0000000012a0d100
r8=0000000000001000 r9=0000000000000000 r10=0000000000000040
r11=0000000000000286 r12=0000000000000000 r13=0000000029000000
r14=ffffffffffffffff r15=0000000000000000
iopl=0 nv up ei pl nz na pe cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000203
ntdll!NtWaitForMultipleObjects+0xa:
00007ff9`81c81c2a c3 ret
DEFAULT_BUCKET_ID: STATUS_BREAKPOINT
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
EXCEPTION_PARAMETER1: 0000000000000000
NTGLOBALFLAG: 2000100
APPLICATION_VERIFIER_FLAGS: 48004
APP: explorer.exe
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
FAULTING_THREAD: 00000000000019e8
PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT
BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT
LAST_CONTROL_TRANSFER: from 00007ff97d744a7a to 00007ff97d72abd4
STACK_TEXT:
00000000`12a0d830 00007ff9`7d744a7a : 00000000`00000020 00007ff9`81c420d2 00000000`00000000 00000000`00000003 : verifier!VerifierStopMessageEx+0x6f0
00000000`12a0dbb0 00007ff9`7d744dfc : 0000e82d`e8082592 00007ff9`7d7261f4 00000000`000bc8a8 00007ff9`7d735b04 : verifier!AVrfpHandleSanityChecks+0x3a
00000000`12a0dc00 00007ff9`7f03149c : 00000000`0000002a 00000000`80004002 00007ff9`00000000 00000000`00000000 : verifier!AVrfpNtSetEvent+0x34
00000000`12a0dc30 00007ff9`69870c66 : 00007ff9`6993e140 00007ff9`7f9cf810 00000000`1ef5fd20 00000000`12a0ddd1 : KERNELBASE!SetEvent+0xc
00000000`12a0dc60 00007ff9`69862382 : 00007ff9`6993e140 00007ff9`6985aa81 00000000`1b957970 00007ff9`699008e8 : ShellStreams64!DllUnregisterServer+0x1d86
00000000`12a0dca0 00007ff9`698622a7 : 00000000`1b957970 00007ff9`81c225d0 00000000`1b950ca0 00007ff9`6986210f : ShellStreams64+0x22382
00000000`12a0dcd0 00007ff9`69862096 : 00000000`1b957970 00000000`00000001 00007ff9`7f4a1b90 00007ff9`698620d7 : ShellStreams64+0x222a7
00000000`12a0dd00 00007ff9`7f803efd : 00000000`1b957970 00007ff9`7f9cf810 00000000`12a0eb40 00000000`00000000 : ShellStreams64+0x22096
00000000`12a0dd50 00007ff9`7f803d3a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shell32!CRegFolder::_CreateCachedRegFolder+0x135
00000000`12a0de30 00007ff9`7f8119b8 : 00000000`1f174af8 00000000`12a0e890 00007ff9`7f9cf810 00000000`01000002 : shell32!CRegFolder::BindToObject+0x13f
00000000`12a0e790 00007ff9`7f80e630 : 00007ff9`7d757340 00000000`023a0000 00000000`01000002 00007ff9`7d737164 : shell32!CShellItem::BindToHandler+0x4fe
00000000`12a0eae0 00007ff9`7f8bcb26 : 00000000`00000001 00000000`12a0eef8 00000000`00000000 00000000`12a0ec10 : shell32!CShellItem::_GetPropertyStoreWorker+0x90
00000000`12a0eba0 00007ff9`7f88277a : 0000f069`35765d29 00000000`00000000 00007ff9`7fddd7f0 00000000`1f1176a8 : shell32!CShellItem::GetPropertyStoreForKeys+0x116
00000000`12a0ee60 00007ff9`7fddd6f5 : 00000000`1f224cb0 00000000`00000000 00000000`00000004 00000000`00000001 : shell32!CShellItem::GetCLSID+0x52
00000000`12a0eec0 00007ff9`7f974ab5 : 00007ff9`7f9dc4a8 00000000`0000000c 00000000`1f14bcb8 00000000`00000000 : shell32!CDrivesViewCallback::ShouldShow+0x7d
00000000`12a0ef80 00007ff9`7f8a0004 : 00000000`1f19efe0 00000000`00000000 00000000`00000001 00000000`00000004 : shell32!CDefView::IncludeItem+0xc7
00000000`12a0efc0 00007ff9`7f8a1087 : 00000000`1f236d80 00000000`1f19f288 00000000`00000000 00000000`1f19efe0 : shell32!CDefCollection::_FilterEnumByCallback+0xd0
00000000`12a0f020 00007ff9`7f8a153b : 00000000`00000000 00000000`1f19eff0 00000000`00000001 00000000`1f248820 : shell32!CDefCollection::_OnUpdateItems+0xb7
00000000`12a0f080 00007ff9`7f89fe9e : 00000000`1f236d60 00000000`00000000 00000000`1f236d88 000000d7`0f43a1f1 : shell32!CDefCollection::OnQIOperationNextBatch+0xb0
00000000`12a0f0c0 00007ff9`7f89b3a1 : 00000000`1f1a07a0 00000000`00000001 00007ff9`7f9c9570 00000000`1f1a07a0 : shell32!COperationNextBatchQueueItem::Dispatch+0x8e
00000000`12a0f130 00007ff9`7f89b406 : 00000000`1f1a07a0 00000000`00000000 00000000`000004a2 00000000`1ee95fd0 : shell32!CTaskLock::DispatchQueueItem+0x85
00000000`12a0f160 00007ff9`7f89af6a : 00000000`1f19efe0 00007ff9`7ced132a 00000000`1f1a07a0 00000000`12a0f248 : shell32!CDefCollection::_OnDSVDispatchQueueItem+0x31
00000000`12a0f190 00007ff9`7f89aec6 : 00000000`1f19efe0 00000000`00000000 00000000`004c0f82 00000000`000004a2 : shell32!CDefCollection::_WndProc+0x62
00000000`12a0f1c0 00007ff9`80ed2434 : 00000000`00000001 00000000`12a0f5b0 00000000`00000000 00000000`000004a2 : shell32!CDefCollection::s_WndProc+0x52
00000000`12a0f210 00007ff9`80ed2297 : 00000000`05f56cc0 00000000`12a0f380 00007ff6`ef64c800 00007ff9`7f89ae70 : user32!UserCallWinProcCheckWow+0x140
00000000`12a0f2d0 00007ff9`70f4ead4 : 00007ff9`70fd6adc 00007ff9`70fd6adc 00000000`11557f10 00007ff9`70fa3020 : user32!DispatchMessageWorker+0x1a7
00000000`12a0f350 00007ff9`70f59bce : 00000000`12a0f5b0 00000000`1eeb30a0 00000000`11557f10 00000000`00000002 : explorerframe!CExplorerFrame::FrameMessagePump+0xe4
00000000`12a0f3e0 00007ff9`70f5b3b6 : 00000000`11557f10 00000000`1ef0dbd0 00000000`00200000 00000000`12a0f5b0 : explorerframe!BrowserThreadProc+0x5e
00000000`12a0f420 00007ff9`70f5b366 : 1f439c05`00000001 00000000`1eef26e0 00000000`00000000 00007ff9`7f807e91 : explorerframe!BrowserNewThreadProc+0x3a
00000000`12a0f450 00007ff9`70f58549 : 00000000`00002234 00000000`000019e8 00000000`0000000f 00000000`00000008 : explorerframe!CExplorerTask::InternalResumeRT+0x12
00000000`12a0f480 00007ff9`7f80c0cc : 00000000`00000000 00000000`00000000 ffffffff`fffffffe 00000000`00200000 : explorerframe!CRunnableTask::Run+0xc9
00000000`12a0f4b0 00007ff9`7f80c2a3 : 00000000`1eefc510 00000000`1eefc510 00000000`00000000 00000000`00000010 : shell32!CShellTaskThread::ThreadProc+0x284
00000000`12a0f600 00007ff9`7da8a34f : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x2f
00000000`12a0f630 00007ff9`7d7474a1 : 00000000`00b6df60 00000000`00000000 00000000`80004005 00000000`00000000 : SHCore!SHWaitForThreadWithWakeMask+0x1db
00000000`12a0f750 00007ff9`817f16ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : verifier!AVrfpStandardThreadFunction+0x3d
00000000`12a0f790 00007ff9`81c44409 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`12a0f7c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
FOLLOWUP_IP:
ShellStreams64!DllUnregisterServer+1d86
00007ff9`69870c66 8b442420 mov eax,dword ptr [rsp+20h]
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: shellstreams64!DllUnregisterServer+1d86
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ShellStreams64
IMAGE_NAME: ShellStreams64.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 546fa99f
STACK_COMMAND: ~94s; .ecxr ; kb
FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_ShellStreams64.dll!DllUnregisterServer
BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_shellstreams64!DllUnregisterServer+1d86
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:status_breakpoint_80000003_shellstreams64.dll!dllunregisterserver
FAILURE_ID_HASH: {ba43924a-9082-a5bc-54df-848f4d06ac2c}
Followup: MachineOwner
0:094> lmvm ShellStreams64
start end module name
00007ff9`69840000 00007ff9`69990000 ShellStreams64 (export symbols) ShellStreams64.dll
Loaded symbol image file: ShellStreams64.dll
Image path: C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll
Image name: ShellStreams64.dll
Timestamp: Sat Nov 22 05:07:43 2014 (546FA99F)
CheckSum: 0011888D
ImageSize: 00150000
File version: 7.16.5.1
Product version: 0.0.0.0
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Apple Inc.
ProductName: iCloud Control Panel
InternalName: ShellStreams
OriginalFilename: ShellStreams64.dll
FileVersion: 7.16.5.1
FileDescription: Apple Photostreams UI Shell Extension
LegalCopyright: © 2014 Apple Inc. All rights reserved.
This crash is related with iCloud Control Panel, due to its ShellStreams64.dll file.
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
I am not good at deeper debugging(need studying ), so if you want deeper analyze, please contact special support.
Or you may try to ask at the apple side and see if they could offer any further help.
Best regards
Michael Shao
TechNet Community Support -
I'm working in Premiere Pro CC 2014 on an early 2014 iMac. I started to notice my session was getting kind of buggy - audio clips started missing from my timeline, effect controls on some of my video clips had set themselves to the defaults. So I was trying to fix some of these things as I was editing. I save compulsively (like after every couple of edits), so I had not noticed that my session was no longer auto-saving.
Suddenly Premiere crashed. The recovery file will not open "due to an unknown error." The original file that crashed will not open either (same message), and I notice the file size is about half of what it should be. When I tried to open an auto-saved version, I discovered that the last auto-save was last night at about 10 p.m. (I quit working last night at about 1 a.m., so it just spontaneously stopped autosaving midway through my edit session.)
I followed all the suggestions I could find in forums. I trashed preferences, and I moved all my media into other folders. But the session won't open even far enough that it starts asking for media. When I create a new project and try to import my old edit sequence, dynamic link won't even get to the point where it asks me to select what sequences I want to import. It just sits there forever trying to open the file and can't.
Any suggestions?Additional info - As I look further into the problem, it's even worse than I thought. The autosave files that say they're from last night are actually referencing work from days ago. So evidently, my auto-save is either putting incorrect time stamps on the files, or the project files are referencing old sequences. Either way, I cannot seem to locate a project file that contains a reasonably recent version of my cut, even though the time/date stamps on the files indicate they shouldn't be that old.
-
Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
I've been unable to use iTunes for over 3 weeks now.
Initially, it would prompt me to Sign In with my Apple ID and password each time it tried to start, and when I clicked Sign In, it'd respond with variations of:
"Your device or computer could not be verified. Contact support for assistance."
or
De-authorize/Authorize.
Frustrated, I'd click Cancel, and it'd crash with:
"An unknown error occurred (-1008)."
or
"An unknown error occurred (-50)."
More recently, I don't even get the Sign In prompt any more. iTunes now just crashes immediately with unknown error (-50) as soon as it tries to start.
It is clear that this issue has more to do with the Apple ID than with iTunes specifically, because some of the apps I purchased directly from the App Store (OmniFocus, Fantastical and Forismatic) now prompt me to Sign In with my Apple ID and password each time they try to start, and they never did before. And when I try to sign, they respond with the error:
"Your device or computer could not be verified. Contact support for assistance."
Apparently, this is an issue a whole lot of people are experiencing, judging by the long list of Google search returns on the subject; but I'm yet to find a definitive, "official" Apple solution to the problem.
My Apple ID is the same as it's always been.
If anyone knows what's really causing this and/or can offer a fix, please H-E-E-E-L-P? I'll even pay to make it go away. I abandoned Windows after 26 years, only to discover that no platform is spared the blackhole of unknown errors.
-- Chima.iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - includes list of iTunes error codes
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I have bought a New Computer as my Old one did it's HDD. I now have windows 8/64 bit I/E 10 and am trying to Authorise my New Computer. I have downloaded the latest version and I got an ""unknown error -42110 "" .I went to te apple website and that says how to deactivate a SC folder or something in windows 7 or windows vista.
It also says to go to ""store|"" > Authorise Computer"" and I can't get anything,so I contacted Apple support and I got some person called Gulab who sent me links to the same obsolete apple website which says exactly what I have said above.
I open iTunes and it lets me login with my apple id and says that I have $78.00 in credit and to be honest I can't understand the updated version/s let alone find how to ""Authorise "" my new computer.Gulab said to delete te sc Folder but the website (Apple) says this ios for windows 7 and windows vista.
Running around in circles. Apple website needs to be drastically updated instead of updating iTunes .
Completely confused and so is the support staff....lololooolololol(1) There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:
(2) Some discussion on means of locating the SC Info folder on Windows 8 systems in the following topic:
TS1389 Re: How can you do this in windows 8? -
Windows Vista 64 bit unknown error -69
Can anyone help please - I've recently brought a new laptop which uses Vista 64 bit. I have downloaded itunes 8, however every time I open itunes or try to use a disk to transfer library from my old computer it gives me an error message 'An unknown error occurred (-69)'
I have uninstalled and reinstalled itunes several times, ensuring it is the one for 64bit.....
Any ideas?Hi,
I unfortunately have no solution but same error is occuring on mine as well. Also Vista. It happened first 2 days ago after having sync my ipod to latest software 1.1.2 I have then updated to iTunes 9 but no change. Music is seeming to update but the error maintains. If we as user have no idea whom could we contact at apple to get pro help? I mean we are purchasing expensive stuff and we could expect some help. all the best Matt -
My ipad keeps crashing and this time it won't come back on it just keeps telling me to connect to itunes which I did and it just keeps telling me it can't restore this ipad because an error has occured! Really need help please?
If it keeps coming up with an unknown error - no error code given - try another computer. If that doesn't work, it's time to take it to an Apple Store or an authorized service center to have the device evaluated.
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My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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Media Encoder cc 2014.1 crashing with unknown error on h.264 every time
I am unable to render ANY timelines using h.264 for any format (presets or customized). The audio preparation procedure completes and the timeline seems to render fine for a while. The render never committees and variably crashes somewhere during the render with the very helpful "Unknown Error" every singe time.
Example from the log file:
- Encoding Time: 00:06:03
10/26/2014 02:59:12 PM : Encoding Failed
A low-level exception occurred in: H.264 (Exporter)
Export Error
Error compiling movie.
Unknown error.
Anyone have a suggestions? Any solutions, Adobe?Hi KB8WFH,
KB8WFH wrote:
It is almost never in the same place. I have encountered both on a Mac and a Windows PC a problem where it will always crash when it encounters a Warp Stabilizer effect added to a clip. But even removing those, the render failed every time at seemingly random place soon the same sequence/timeline being rendered.
That's pretty frustrating but it doesn't sound familiar. I can look into it.
KB8WFH wrote:
I have noticed that this seems to now only happen on projects I upgraded from a previous version of Premiere.
OK. Sorry to hear that exports are affected as well.
KB8WFH wrote:
I understand Adobe's policy is that it is not a good idea to move a project from over version into an upgraded application, but this is really not practical.
Actually, it's not Adobe's policy, it's mine. It's also been a general editor's rule of thumb since the dawn of NLEs.
Project file handling is something I learned in trade school. I was taught to protect the project file from application updates. This was at Avid Bootcamp back in 1996 by some of the best NLE instructors in Hollywood. Eventually, I taught these concepts to my NLE students when I became a certified instructor a bit later.
I learned that not only do you avoid updating your project file, but you must have at least 3 back up copies at all times in 3 different places every single day. You should also avoid updating your OS, plug-ins or crucial hardware along the way. The more complex the project file is, the more susceptible it may be to corruption and you must be even more vigilant than normal projects, as you may be protecting weeks, months, or even years of work.
With the many updates of Premiere Pro CC it's certainly not that practical, but something to keep in mind as you work on a large project.
KB8WFH wrote:
New versions are used for their new features and big fixes. Microsoft does not tell their customers not to open documents made in previous versions of their MS Word in upgraded versions because of issues. That defeats the entire purpose of upgraded software.
I do understand your stance on upgrading software. It should not be harmful to do. You should also be able to update a Premiere Pro project file without too much trouble. Sometimes, it's crucial to see if you can take advantage of a bug fix with an update. I learned that you just need to be super careful with large, complex projects like features and docs. If you must update, do so with plenty of project file back ups and a wary eye. If the situation goes awry, you can always return to these project files.
KB8WFH wrote:
I am attempting to use the project Manager to export the timeline into a new project and see if I can render that and it it makes any difference. Will let you know as soon as I have any results.
That's a good idea. Let us know if it works for you.
Thanks,
Kevin -
"Error Compiling Movie: Unknown Error" or program crash when rendering
I just built a new PC because my Macbook Pro couldn't render fast enough. Now that I have built this brand new computer, I can't render at all! I render once and get the "Error Compiling Movie: Unknown Error" and if I try to render again, the program crashes.
My files are not corrupt as I can render them without problems on my laptop (just slowly) and on a friend's PC. I can export fine but the project I am working in is currently very small. I have 450gb of space and when using After Effects, rendering is a breeze. I have restarted, uninstalled and reinstalled and nothing seems to be doing the trick.
I feel like this must be a bug in Premiere Pro CC. Has anyone had this problem and/or come up with any solutions?You may have more luck getting help with this kind of problem on the AME forum. Or at least have a look at this page from the AME forum prompting you for the information that can help in isolating the cause of this problem: http://forums.adobe.com/thread/1011883.
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Pre10 crashes, hangs, and "Error compiling movie. Unknown error."
I'm using Premiere Elements 10.0 and an am having a lot of trouble. On a simple project (just half a dozen video clips with audio and some DVD menu stuff) I din't have much trouble. However my bigger project (which is the reason I bought PRE10) isn't working well at all. My pc specs are at the bottom of the post.
Issue 1. about a third of the time, when starting PRE10, the opening welcome screen comes up, I hit 'Open Project', it start to load, then gets an error. With this error I also get an entry in windows event viewer, application log of: Faulting application adobe premiere elements.exe, version 10.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22509, fault address 0x0000f47d.
If I get past that bug, the PRE sometimes just freezes up (a couple times with the audio track still playing, but otherwise frozen).
After many frustrating hours, I think I'm close to having my project complete, and now PRE won't render and create a file. I've tried just a short snippet, or the entire thing - either way it renders for a while (just a few minutes), then gives the subject line error message - "Unknown error" isn't very helpful! Once, after getting this error an I let it sit there a whle, it then gave the same gdipluss.dll fault that I typically see on startup.
I'd love to have all of these issues solved, but I most important thing is being about to get some sort of output! I've tried a variety of output format, all do the same thing (mpeg2, avchd, dvd, hdtv, etc.)
Thanks
Charles
Details:
- video format is AVCHD (m2ts) coming from a Panasonic HDC-TM90.
- mostly a single video track with audio, sometimes a second video track layered on top
- narration track in .wav format
- soundtrack in .wav format
- roughly 30 minutes long
- video files are coming off of the external usb 500GB drive
- I've played with setting the rendering location to the mostly empty E: drive or the mostly full C: drive - no difference
- I see from other posts about crashes that a key question is what is the project format set to. How do I tell?? I chose that a month back (been working on this off and on for a while...) and I don't remember, and don't see how to check the current settings.
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: English (Regional Setting: English)
System Manufacturer: PCCHIPS
System Model: P53G
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs)
Memory: 2046MB RAM
Page File: 1819MB used, 2123MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
Card name: ATI Radeon HD 3800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9505)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9505&SUBSYS_E6301002&REV_00
Display Memory: 512.0 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: SyncMaster P2350/P2350G,SyncMaster Magic P2350G(Digital)
Monitor Max Res: 1920,1080
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7236 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/25/2011 20:04:50, 304128 bytes
Drive: C:
Free Space: 52.0 GB
Total Space: 238.5 GB
File System: NTFS
Model: WDC WD2500JS-60MHB5 WD-WCANKM19329410.02E04
Drive: E:
Free Space: 147.8 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160023A
Drive: F:
Free Space: 32.2 GB
Total Space: 476.8 GB
File System: FAT32
Model: WD 5000AAJ External USB DeviceFor the Project Settings, choose Edit>Project Settings, and you can see them all, with the General Tab (most important), Capture (should not affect your Project), Video Rendering (again, should not have much info for you now), and Default Timeline (defines how the Timeline is set up initially, and not of any real use here).
Now, and with the Source Files and Project on your E:\, or your external HDD, how much free-space is on your C:\. That can be very important, especially as with only 2GB RAM, you WILL be using your Windows Page File (Virtual Memory) often, and heavily.
Now, though this is covered in one of the links in the PrE Crashing & Hanging article (Memory & Resources), how is your Page File managed, and is it located on your C:\?
Also, is your Project file (the PREL) located with the Source Files, on either E:\, or your external HDD? I know that you have tried several locations. Also, where are your Scratch Disks (Edit>Preferences) set to? Those can be very large, and if one has them pointed to a nearly full HDD, can crash things.
Last, at least for now, is your F:\ your external HDD? If so, it is formatted FAT-32, and that limits file sizes to ~ 4GB. This ARTICLE will tell you how to Convert a FAT-32 HDD to NTSF.
Good luck,
Hunt -
I built a few new Windows Server 2008 R2 with SP1 VMs today and ran into a problem where Windows Update is not detecting the fact that Internet Explorer 9 is already installed. Internet Explorer 9 keeps showing up as an available update when
using Windows Update. When I try to install it as a test I get the error message: Code 9C48 Windows Update encountered an unknown error.
My normal build procedures include applying all the patches for the OS prior to any other work on the servers. The way I like to do the patching is to do every update other then IE9 in the begininng and once all the other updates have been
completed, install IE9 and then patch it if there are updates available. I followed this procedure on every build for the last year and I have not run into any issues until today. The only difference today is the latest patches that were released yesterday
April 10th, 2012. To test the theory that it may be one of the latest patches, I reinstalled Windows from scratch making sure to format the disks and then I installed IE9 right after the OS install without any other updates. Once the
server was rebooted, I checked Windows Update and Internet Explorer 9 still showed up as update (Not the Cumulative Update which normally shows up after an IE9 install) and yes, I did make sure to click the 'Check for Updates' link before I looked just
in case. My next test was to patch a couple of the servers I had built prior to April 10th, 2012. Those servers did not have any issues with the latest updates and they are not experiencing the same behavior as the newly built servers.
I ended up comparing the IE9 Version on the cleanly install OS (No updates were installed except IE9) and the servers I built last week which were patched. The versions are exactly the same.
My findings above lead me to believe that there is a problem with the latest IE9 install package (which includes the latest cumulative update) and the Windows Update detection component.
I guess I am looking for someone to report this up the chain to get this fixed so no one else runs into this problem. I know in some cases we may not be able to see additional IE9 updates until this is resolved.I just started having the same problem.
I was creating a new VM in Vsphere from our 2008 R2 SP1 image and it hasn't been updated and repacked in a while, so i have to install about 60 updates, including IE9.
I went through my normal setup as i had just created 2 VMs and updated them on Monday with no problem.
I got the same error code as you. The install looks like it installed IE9, but the update is still showing up as available in Windows Update.
I deleted the VM, created a new one, chose all updates except IE, then did that and it still shows up again.
Then i deleted the VM, installed just IE 9 and it still shows up as available on reboot.
I have a script that i can use to reset/clear WSUS cache on the computer, (Software distribution folder, and the windows update log, and recreates a certificate), so i tried that and then rebooted and it still showed up.
I then decide ok, maybe the Image got messed up somehow, so i started creating a new 2008 R2 install from scratch last night and chose to update just IE9 as the first install. I did that, rebooted and it didn't show up in Windows Updates, so i though GREAT.
I proceed to kick off the 100+ downloads needed before i left and left the console up.
When i got in to work this morning, the updater seemed stuck on 31 of 102 updates, this one in particular: KB288516. I rebooted the computer, because it wouldn't stop and just seemed stuck since last night, which these updates should only have taken about
an hour to install at most. I log back in and sure enough, it now shows Internet Explorer 9 at the bottom of the update list as being needed for install.
I believe this is Patch Tuesday week, so maybe they screwed up something with the Windows Update detection engine, because it worked fine on Monday when i had to update IE9 on 2 VMs that i created.
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ITUNES DON´T RECOGNIZE MY IPHONE 4
itunes do not recognize my iphone 4, ive done everithing what´s on appel support, please help me¡¡¡¡
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How do I transfer itunes from my old computer to my new one?
how do I transfer iTunes from my old pc to my new pc
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Windows XP crashed and I need to reinstall it (through Bootcamp)
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Whether to go for bdc or user exits???
hi, I have a reqirement like given below how should i proceed plz help me out. If pre-tax contribution percentage in field EEPCT from table P0169 is less than 6%, only first sequence of customizing table V_74FF_C should run. It means, for employer