Unknown error (1417) and (1428)

Hi,
I have updated Itunes to version 7 and I'm trying to do the same for my ipod (version 1.2) but everytime I try, it give me a error window.
When I try to update - The unknown error is (1417) and I also tried to restore instead and still gave me an error, but (1428).
I've tried to restart my ipod, and to reinstlled itunes but nothing makes it.
Thanks

Some people have had success trying the fix mentioned here.
Error 1417/1418.
Could you also take some time to pass some information for the Apple Engineers? Please copy and paste these questions into an email, make the subject of the email "iPod error report", add your answers, and send the email to Roy at Apple.
1. What error code are you seeing?
2. When are you seeing it (restoring or updating your iPod)?
3. Which iPod do you have?
4. What version of Windows do you have?
5. What Windows service pack do you have installed?

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Unknown error 1417 and 1418?

Help! I've installed an iPOD nano, previously used an iPod mini. It recognises the nano but can't download any msuic. Reinstal and Restore failed with unknown error 1417 and 1418. I've uninstalled old iTunes and iPod software and downloaded the latest iTunes and it still doesn't work -also noticed that the old name for the iPOD mini has been tranferred to the iPod nano but can't delete this - any ideas?

Thanks Kyle, you solved it - the Ipod was connected to a powered 4 way USB2 adaptor - when I connected it direct to a USB2 port in my desktop it worked OK. For all other 1417 sufferers: get rid of your USB adaptors, iPods obviously can't cope with sharing a port!
In answer to your question about the iPod mini it had one of those hard disk failures which shows a sad face - very sad when the repair bill is a standard 75GBP - over 100US$. Only 18 months old.
benwal
Hi Benwal, and Welcome to Discussions!
First, as it may help troubleshoot, what happened to
your iPod mini, or why was it replaced?
Here is an Apple Support link that might help you
out. Error 1415, 1417, 1418, or 1428 when restoring
or updating an iPod in iTunes 7 or later
Kyle-

Can't update ipod nano: errors 1417 and 1428

I bought my 4gb iPOD nano a month or so ago and initially it worked perfectly. For the last week when I plug it in to my PC iTunes detects it and lists what's on it but won't update it or write to it in any way: it variously gives me error numbers 1417 and 1428. Bizzarely I can copy files onto it absolutely fine through Windows. I can't even restore it to factory settings since I can't write anything to it! Help!
Thanks very much
Ian

some people have been having some success with the 1417 using eboncairn's technique:
eboncairn: iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)

Unknown error (1417)

I want to update my Ipod classic (30GB), but i always receive the message 'the ipod of .... cannot be updated. There is an unknown error (1417). My itunes is 7.5 and my system windows XP. I also want to synchronise my ipod, but then i get the message that there is no more space. But i only used 18GB untill now.
I tried to restore the ipod, etc. but nothing solved the problem. Is there anyone who can help with this problem? Thanks.

Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

When i try to restore my ipad min it says unknowna error 14 and i cant restore it

When i try to restore my ipad min it says unknowna error 14 and i cant restore it

Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

Cant sync my iphone contacts with yahoo, it says "unknown error (4)" and tells me to come back later, been doing it for months. Any ideas on how to kill it?

cant sync my iphone contacts with yahoo, it says "unknown error (4)" and tells me to come back later, been doing it for months. Any ideas on how to kill it?

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

Ipod cannot be updated. Unknown error -1417

Hi Everyone,
When i try to update to 1.2 of my Video iPod (30GB), i always receive "ipod cannot be updated. Unknown error -1417"
I use Windows 2000 SP4 (with latest patches&updates) + iTunes 7.0. Is this a known bug with iTunes or something wrong with my iPod ?
Thanks,
Arun

some folks have been having some success getting past the 1417 by using eboncairn's technique. see:
eboncairn: iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)

HT201210 I have an unknown error (1621) and my iPod is not being recognised in iTunes or the Finder, even in Disc mode. Anyone know what's going on?

I have an unknown error (1621) and my iPod is not being recognised in iTunes or the Finder, even in Disc mode. Anyone know what's going on?

Try and force iPod into Recovery Mode:
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPod
Note: You need to be patient and repeat the above many times to recover your iPad

HT3743 my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

Cannot update iPod to 2.0 due to "unknown error (1417)"

Help! I cannot update my iPod (5th Generation). I keep getting a message that says it cannot be updated due to "unknown error (1417)"

some folks have been having some success with getting past the 1417s by using eboncairn's technique. see:
eboncairn: iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)

TS3694 I cannot restore my IPhone 3G, I have done all the steps recommended (unknown error (1015)) and nothing happens, it's frozen

I have done each and everyone of the steps (advanced and basic) recommended by Apple. Unfortunately, now i cannot even use my IPhone because it seems to not respond. I have turn it off, reset it with the home and main buttom pressed simultaneously. Restore it again and the same error ( unknown error occurred and your IPhone could not be restored). Please, let me know what should i do to at least use my cellphone again. Thanks.

Use recovery mode to restore your device
Related errors: 1015, “The required resource can't be found.”
You might see these error messages if your device has a beta version of iOS or if you're installing an older version of iOS (downgrading). Use recovery mode to restore your device to the latest version of iOS.

HT201442 Trying to restore my iphone 4 and I keep getting unknown error 21 and then it stops?

Trying to restore my iphone 4 and I keep getting unknown error 21 and then the restore stops.

Hello sdavies26,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#10
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Have a nice day,
Mario

When updating ipod w/ itunes 7: "unknown error 1417"

when i try to update my ipod to software 1.2, the itunes downloads it and gives me an error message saying "could not update ipod. unknown error. (1417)"
any suggestions?
it is a 60gb ipod video

http://discussions.apple.com/message.jspa?messageID=3144308#3144308

Unable to update to 1.1.1 do I need to? Unknown error (1417)

iPod Classic 80GB. My software version is 1.0.2. Every time I plug my iPod in I am informaed that a newer version of the software (1.1.1) is available, but every time I try to update I am told that the message "could not be completed. An unknown error has occurred (1417). However, I want to know if updating really makes any difference to the way the iPod runs?
I don't want to have to restore unless absolutely neccessary as it takes about a day and a half to resync all my music, which means leaving my computer (which is in my bedroom) on overnight.

You should refer to the link first, since it directly deals with your problem (error 1417). You should try each procedure. You never know what might fix it.
(ex. even though you think your USB drivers are up-to-date, you should double check and update them).
If the procedure outlined in the link doesn't work, you could try my procedure.
As for your question:
If you have the "Manually Manage Music" ticked in itunes, those are your ipod's settings no matter where you plug your ipod in. If you wish to update using another computer, you could install itunes in another computer, since your ipod is set on Manually Manage Music, it won't sync the new library. A window will likely open asking that your ipod is synced to another library, would you like to sync to this library? Click CANCEL. Then update your ipod.
Good Luck! And let us know how it went.

Unknown error (1417) and (1428)

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