Unknown error (-2002)

I am getting unknown error (-2002) when I try to "create ipod or iphone version" of movies in iTunes, I am doing this because it's not syncing all my movies to my iphone. Can anyone help?

Ok, tried that, now not only does the content not sync over, when I select it, it doesn't reflect a change in the available memory of my iPhone. I can watch the videos via iTunes though. Still getting the 2002 error when attempting to create ipod or iphone version of a video.

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Random selections of mp4 videos won't sync, convert for iPhone option in iTunes comes up with unknown error 2002, help please!

I've been having massive issues copying mp4 video files onto my iPhone 4 from my windows 7 (64 bit) pc.
I converted a large number of avi files into mp4 using aiseesoft movie converter and most of them work just fine.
However about a quarter of the files with no Obvious difference in size and converted the same way will not sync.
Instead a message appears saying these cannot be played on the iPhone.
Also when then trying to use the iTunes convert for iPhone function It fails for unknown error 2002.
Any help on why this is happening and how to stop it would be greatly appreciated.
Thanks

When the videos are in the Movie library, try using the Create IPod and iPhone Version in the Afvanced tab of iTunes.

Unknown error occured (2002),unknow error occurred (2003) please help!

my iphone can not live, I plug into itunes, itunes can not squeeze my mendeteksinya.kemudian sleep + home button for 12 seconds and then I remove the sleep button and keep holding the home button. iphone finally detected. itunes iphone then showed the recovery mode. itunes was ordered to restore and update the iphone. after a successful download, itunes restore iphone too. but when the restore process, a message appears unknown error occurred (2002). I tried many times, but still just like that. if there was anything like my experience? Please help.

Are you using a valid Apple charger that came with the iPad?
Attempting to use a computer USB port, an incompatible charger, or attempting to charge via a wall socket that only receives power from a wall switch — can all lead to a low, or depleted battery condition. Has this iPad been wet, or dropped?
Verify all of the above, and correct. If the iPad still cannot hold a charge, consider taking to an Apple Store, or authorized service provider to evaluate it.

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section.

HT4623 unknown error 2001 iphone 5

I have a problem with my iPhone 5, it just died would not restore or re boot when connected to itunes it showed the apple logo then the connection symbol
USB - iTunes then when tryin to restore it displayed 'unknown error (2001) How can I fix this??

See this one from Apple Support Doc.
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

TS3694 unknown error 2001

The battery in my iPhone 4 drained really fast today. When I plugged it in I just got the itunes logo on the screen.
When I try to restore the phone now i get unknown error 2001
Anyone else had this problem?

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.

HT4061 Help with Restore error message "An unknown error has occurred (2006)"

My iphone 4s stopped working suddenly today - I have tried to restore it but am getting an error message every time that says "An unknown error has occurred (2006)" - does anyone know what I can do please?

Hello Miranda,
The following article contains information that may help get your iPhone restored.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
All the best,
Allen

HT201210 My Iphone has gone in to recovery mode every time I try to recover it states a message "The iphone "iphone' could not be restored. An unknown error occurred (2001)

My Iphone has gone in to recovery mode every time I try to recover it states a message "The iphone "iphone' could not be restored. An unknown error occurred (2001)

http://support.apple.com/kb/ts3694#error2001
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

HT201210 I have an error....The iPod 'iPod' could not be restored. An unknown error occurred (2003)

I have an error....The iPod 'iPod' could not be restored. An unknown error occurred (2003).
Please can someone help?

Maybe this:
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on): If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
Above from:
http://support.apple.com/kb/TS3694#error2009

Could not restore 1st gen ipod touch unknown error occurred(2003)

could not restore 1st gen ipod touch unknown error occurred(2003)

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Also, have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Unknown Error now (-9838)

Ok - so I was having the same problem as everyone else where it hung on "connecting to the itunes store" but that is no longer happening. Now, when I connect my iPhone is get:
"We could not complete your iTunes Store request. An unknown error occurred (-9838). There was an error in the iTunes Store. Please try again later."
The phone seems to be working and the software updated to 2.0 and my data is there however I have no management control over the phone without it connecting to the iTunes store - the iPhone screen in iTunes is just blank white and says "iPhone". Does this mean you need to be online now to sync? Oy... not apple's finest hour here guys...

Same thing for me! it keeps giving me an error message. I clicked show details and this is what is said.
2008-11-21 16:41:25.890 iTunes.exe[1340:5a8]: restore library built Oct 24 2008 13:46:43
2008-11-21 16:41:25.890 iTunes.exe[1340:5a8]: iTunes: iTunes 8.0.2.20
2008-11-21 16:41:25.890 iTunes.exe[1340:5a8]: iTunes: Software payload version: 5G77
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3717d393, error 3
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: command device request for 'getenv radio-error' failed: 2002
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: radio-error not set
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: unable to open device_map.txt: No such file or directory
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3717d393: 3
2008-11-21 16:42:23.187 iTunes.exe[1340:ebc]: <Recovery Mode Device 01D41E70>: Recovery mode failed (result = 2002)
2008-11-21 16:42:39.375 iTunes.exe[1340:5a8]: iTunes: Restore error 2002
Don't really know what to do. I will try the above suggestion. Kind of crap that apple doesn't have an online help area, i would really come in handy in these times, especially when you don't have a phone to call them from, becasue of the update.

HT201263 my iphone 4 went into recovery mode & will not restore. Unknown error 21 comes up on iTunes. Please can someone offer any ideas for a solution?

I have an iphone 4 nearly 2 yrs old. It has worked perfectly for that time. On Friday last (whilst away on holiday) I took the phone out of my pocket & it was lifeless. I tried switching it on, no joy, I tried the power/home button reset no joy. I plugged it into a mains charger & it came on but had a banner across the screen saying "verification required". I removed the charger & decided I would try again when I got home so I could connect to my PC & iTunes.
At home I went through the whole above process again but when I plugged it into the mains again it just had the Apple logo going on/off repeatedly. I plugged the phone into my PC & the apple logo appeared followed by the "connect to iTunes". In iTunes I get the banner "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes". So I click on "OK" the "Restore" then a banner asking if I'm sure I want to restopre the iPhone appears, press "Restore & Update". iTunes starts to remove the software, veryfies it with Apple & then another flag "The iPhone could not be restored. An unknown error occurred (21) which appears to be a security issue.
I thought the above problem was something to do with O2 because I picked up my new iPhone 4S last Tuesday but was unable to set it up until I got back from my holiday, O2 say it isn't anything they've done.
My question is has it happened to anyone & can anybody offer a solution, is it a hardware or software issue?

Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125

Unknown Error during Recovery - iPad no longer Recognized by iTunes

I have a 3rd Generation iPad which I was attempting to perform a factory reset. I received an "Unknown Error" during the process and from that point on I have been unable to get iTunes to recognize my iPad in recovery mode (or otherwise).
I have tried every thread on the subject, but I found one interesting thing. If I connect the iPad with the same cable, etc. to another computer it immediately recognizes it in recovery mode and offers to restore the iPad.
It seems like my computer is not recognizing the iPad because it was in the process of restoring the device when the error occurred. Does anyone know if there is a way to reset or fix this issue. I would prefer not to update iTunes and download both the new iTunes and iPad software again and use another computer if it is not necessary.
Any help would be appreciated.
Thanks

Hey KSHItunes,
That was a good test to try your iPad on another computer. It does seem to isolate the issue to something with your computer setup.
Although you would prefer not to update iTunes, there may be steps in this article which can help.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Please check it out.
Regards,
Nubz

Once i updated the IOS on my ipod touch itunes can no longer connect to it and gives an unknown error

I just updated ios to 5.1.1 and now i ccan not connect to itunes with it. It gives me an unknown error. Was not able to restore from back up due to this?

And what is the complete wording of the error message?

Ipod no longer authorized (unknown error -42408)

posted this at itunes site as well.
out of blue, having problem i've never had syncing my 60G ipod.
for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
"unknown error -42408. error in itunes store. please try again later."
how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
thanks.

I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
Same computer, same iPod, why does it suddenly not recognize that this computer is authorized to synch this iPod, and why does it make this error when I tell it to authorize it? And how can I fix it?
Grateful for any help.
Barbara

Unknown error (-2002)

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