Unknown error 5002

Every time I go to my shopping cart to purchase music I keep getting this error
"We could not complete your ITunes store request. An unknown error occured (5002). There was an error in the Itunes store. Please try again later."
I have been trying for 4 days and nothing has changed. Does anyone have any insight?
Thanks so much!

If you go look in the Using iTunes Store with Windows discussions, LOTS of people are having this problem.
The shopping cart was never intended as a wishlist feature. Some people had 500 items in theirs!
You can
1) Change to one-click shopping
2) Contact the iTS team to have your shopping cart cleared
3) Create a wishlist playlist using these directions: http://docs.info.apple.com/article.html?path=iTunesWin/7.6/en/15355.html

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