Unknown error 502...

all my music got cleared, like many other people's lately...i contacted support and they said i could re-download my music for free, but my music won't download because of "unknown error 502"...
in an unrelated error, when i try to go to the discussions section of support on my firefox browser, i get constantly redirected to:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?family=toprated2005& siteID=%2F%2ALLOAf3JJQ-xs3Afl8xifFBXN6EExM%2Fnw
which, obviously, i have no desire to be on- anyone know about this one either?

alright, it says now that 366 of the songs i have bought are now downloading on my comp- there are, however, a lot missing from the list- my purchase history and the library that is currently downloading don't match up...is it because the files can only go so many at a time and i will have to 'check for purchased music' again? or is it because there are just mistakes in what they sent me?

Similar Messages

TS1368 I have a problem downloading music i have bought off of iTunes. It says unknown error 502. Please help.

I have a problem downloading music i have bought off of iTunes. It says unknown error 502. Please help.

Hello Matthew,
Thank you for the details of the issue you are experiencing with the iTunes Store. I recommend continuing with the steps in the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

Unknown Error (502) - Connection Problem

Every time I try to connect iTunes Music Store I get an unknown error (502) which says "make sure your network connection is active and try again". There is no problem with my connection and I have run the diagnostic sequence which confirms this. Any ideas??

Hi
We have been having the same problem since ugrading to the new version of iTunes version 7.0.2 - tried reinstalling as advised and still no luck... any ideas?

Cannot connect to the Music Store. Unknown error (502).

When I attempt to access the iTunes Music Store I get the following message:
"iTunes could not connect to the Music Store. An unknown error occurred (502).
Make sure your network connection is active and try again."
Well...
(1) My network connection is active
(2) I have "tried again"
(3) I have updated my iTunes software
(4) I have reinstalled the updated software
(5) I have run msconfig and tweaked my settings
(6) I e-mailed Apple support and got a return e-mail that explained the my problem had been fixed
(7) The problem has not been fixed.
If anyone has any help it would be greatly appreciated.
Thanks

I am having the same problem. I tried re-installing the software. I did find this on the website under support:
If you upgraded to Windows XP Service Pack 2:
Windows XP Service Pack 2, by default, enables the Windows Firewall. As with a third-party firewall, you will need to configure Windows Firewall to allow iTunes to access the Music Store. Read this document for more information. If you have further questions about configuring the Windows Firewall, contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
I'm going to call them to see if they have a solution.

Just rented movies and cant sync keep getting unknown error 502

just rented some movies from I tunes and when try to sync on I-pad keep getting unknown error 5002

just rented some movies from I tunes and when try to sync on I-pad keep getting unknown error 5002

Getting "An unknown error occurred (502)" while trying to download a TV episode under a season pass

Any ideas on how to resolve the following error:
There was a problem downloading “The Bear and the Maiden Fair / Game of Thrones / Game of Thrones”. An unknown error occurred (502).
Please check that the connection to the network is active and try again.
This happens on both iMac and PC, but I can still download other purchases at the same time.
I have been able to download some of the episodes, but seem to get the problem with the new one every week.
iTunes support have fobbed me off, so any suggestions are welcome ...

Fingers crossed. But if you still run into trouble, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Error #3343 Unknown error playing video Flash Player 11.5.502.146 + Citrix

Hi I'm getting an Error #3343 Unknown error playing protected content videos from Vocam.
I have Windows 2003 R2 Enterprise Terminal Servers Citrix Xenapp 5, Flash Player 11.5.502.146, IE 8.    This works fine on Windows XP / 7   and IE 8 / 9 but just not on Citrix servers.
I've used Process Monitor and found no erorrs found only
          RegOpenKey         HKCU\Software\Classes\MIME\Database\Content Type\video/x-flv                NAME NOT FOUND
          RegOpenKey         HKCR\MIME\Database\Content Type\video/x-flv               NAME NOT FOUND
I'm told I need to allow the Adobe Access Module update ??     Also tried installing Adobe Air.
http://help.adobe.com/en_US/as3/dev/WS5b3ccc516d4fbf351e63e3d118666ade46-7ce3.html says Flash Player 11.5 and above integrates the Adobe Access module, so the update step (calling SystemUpdater.update(SystemUpdaterType.DRM)) is unnecessary
http://help.adobe.com/en_US/as3/dev/WS5b3ccc516d4fbf351e63e3d118676a5be7-8000.html - When a user tries to play protected content in Flash Player or Adobe AIR, your application must call the DRM APIs. The DRM APIs initiate the workflow for playback of protected content. The runtime, through the Adobe Access module, contacts the license server. The license server authenticates the user, if necessary, and issues a license to allow playback of protected content.
Are there any Registry keys/ Permissions / C:\Documents & Settings / Security / Applications that require All Users - Full control
any suggestions - thanks.

I'm not sure what's going on here so I've forwarded this along to our DRM team. Please be aware thought that Citrix is an unsupported platform.
I'll let you know what I hear back.
Thanks,
Chris

Itunes could not connect to itunes store - an Unknown Error Occured (502 )

PLEASE HELP !!!!!
For the last 3 days I have been trying to login to the itunes store, but have recieved the message "Itunes could not connect to itunes store - an unknown error occured (502)" each and every time. Can someone please tell me why this is happening and what I can do to fix the problem. I would really like to download some games onto my Ipod, but am having no luck.
Thanks
Elizabeth
Windows XP

I have been getting the "cannot access" result for several days, even trying again repeatedly throughout the day and night. It may have started after the last Windows security update. I have not changed anything else on my system prior to this happening, nor have either of the ISP's I use. I agree "something" must have changed, but there seem to be a lot of other people experiencing this same problem. If you are one of them, did it start after applying the Windows update?

Error message when accessing my shopping cart - "Unknown error... (502)

I am able to access the Music Store just fine, but when trying to access my shopping cart I get the following error:
We could not complete your Music Store request. An unknown error occurred (502).
There was an error in the Music Store. Please try again later.
I closed and restarted iTunes to no avail. A search of discussions, and support turned up little.
I bought music just fine a few weeks ago.

Matthew,
Where did you see that message? I've been having problems, like everyone else seems to be. When I try to make a purchase, sometimes iTunes tells me my credit card info has expired (it hasn't), that the server cannot be found, or some other problem.
Thanks.

"Unknown Error" all the time, every time on render of project, any codec

Trying to render a feature length documentary for a film festival (ie.. I don't have time for this). The project timeline runs 1 hour and 20 minutes. If I try and export or queue the timeline in media encoder to h.264, QuickTime or Select "Match Sequence Settings" as my output format, the media encoder fails to render with the very informative "UNKNOW ERROR" every time at random point in the render procedure. When rendering it as an mpeg once, I am able to see one place where it crashed. It is a place in the timeline where the are no transition, not cuts, no overlays, absolutely nothing out of the ordinary. Yet, it crashed there this time. Next time, it will crash elsewhere.
I am trying to render the timeline on segment at a time. So far, each smaller segment of 20 minute blocks seems to be rending just fine and goes past the points where other renders failed. Looks like Media Encoder can't handle large projects.
Here's all the requested information for a complete diagnosis of the problem.
Error given to me by Media Encoder : "Unknown Error" --that's it. The time rendered varies between 43 minutes and 3 hours.
- Encoding Time: 00:54:04
05/03/2015 05:59:03 PM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
Adobe Premiere Pro CC 8.1 Caravan
2014.2 Release
8.2.0 (65) Build
OS X 10.10.3 (14D136)
iMac (27-inch, Mid 2011)
3.4 GHz Intel Core i7
24 GB 1333 MHz DDR3
AMD Radeon HD 6970M 2048 MB
I'm right handed, my favorite color is blue, the computer is on the Eastern TimeZone
I need this timeline rendered and I'm not interested becoming a forensic-level technical authority on Premiere to get it. This problem has come and gone now for months and is intolerable. I pay for software and I expect it to work, and at least give me something more useful than "UNKNOW ERROR." There is no such thing. As a former developer, I can say with authority that simply dumping to a message that says this is lazy and sloppy programming. Buffer underruns, stack overflows..whatever. Everything is caused by something. I can't begin to diagnose this problem unless Adobe provides software error handing that gives me some idea of what happens. Where did it happen in the timeline? What routine/subroutine gave the error? Was it a codec error? Come on....these things are not unknowable.
Adobe, PLEASE stop coming out with new features when you can't make your existing pay by the month software reliable! Maybe FCPX is worth another look.

UPDATE:
tried rending the entire project as Quicktime ProRes 422 (since that is what clips were recorded in originally anyway) and Media Encoder gto 89% complete....and the entire application CRASHED. WHO-HOO! Way to go, Adobe!!!!!
Here's part of the crash report if it means anything. Maybe I'll try it again and see if anything changes! Can't get any worse.
Process:               Adobe Media Encoder CC 2014 [864]
Path:                  /Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/Adobe Media Encoder CC 2014
Identifier:            com.adobe.dynamiclinkmanager.application
Version:               8.2.0.54 (8.2.0)
Code Type:             X86-64 (Native)
Parent Process:        dynamiclinkmanager [826]
Responsible:           dynamiclinkmanager [826]
User ID:               502
Date/Time:             2015-05-03 20:05:05.829 -0400
OS Version:            Mac OS X 10.10.3 (14D136)
Report Version:        11
Anonymous UUID:        5CCC287C-7B70-E4F9-D0E8-4180FB0681CC
Sleep/Wake UUID:       0ED73954-6C5A-4CCE-B807-974B71171E95
Time Awake Since Boot: 33000 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_CRASH (SIGBUS)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x00007fff94c8d4de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff94c8c64f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff94955eb4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff9495537b __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff94954bd8 CFRunLoopRunSpecific + 296
5   com.apple.HIToolbox           0x00007fff8ab7256f RunCurrentEventLoopInMode + 235
6   com.apple.HIToolbox           0x00007fff8ab722ea ReceiveNextEventCommon + 431
7   com.apple.HIToolbox           0x00007fff8ab7212b _BlockUntilNextEventMatchingListInModeWithFilter + 71
8   com.apple.AppKit               0x00007fff8c8fe9bb _DPSNextEvent + 978
9   com.apple.AppKit               0x00007fff8c8fdf68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
10 com.apple.AppKit               0x00007fff8c8f3bf3 -[NSApplication run] + 594
11 com.adobe.exo.framework       0x00000001057f3a88 exo::app::OS_AppBase::RunEventLoop() + 56
12 com.adobe.ame.application     0x00000001000195c1 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 11809
13 com.adobe.ame.application     0x0000000100049ba8 main + 440
14 com.adobe.ame.application     0x0000000100003e34 start + 52

ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
Anybody have any answers?

You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

I tunes could not connect to the i tunes store. An unknown error occurred (0x80092013)

I have tried completely removing all itunes software and reinstalling, this didn’t work I tried turning on and off my anti virus/firewall, I have tried resetting winsock and restarting pc this didn’t work, I have tried using auto runs to see if there was any conflicting products but only bonjour showed, I have checked the tech specs and meet the minimum requirements, I have the latest version of I tunes, I am able to access secure websites, I have checked proxy settings, ive tried removing pop up blocker, and flushed dns, I have run diagnostics which are below, I also cannot log into the icloud control panel as it says there was a server error, please please please help.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ60 Notebook PC
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0018C0B009E27FC0
Current user is not an administrator.
The current local date and time is 2013-10-17 08:03:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8200M G
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: a8bd6d04c3353d8c18407a83d42a1127
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {835EADBF-AAC5-426C-B52E-7BA09DDE4AE9}
Description: NVIDIA nForce 10/100/1000 Mbps Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {EF8B8266-4C36-4361-A71E-E2E18B282F8F}
Description: Atheros AR5009 802.11a/g/n WiFi Adapter
IP Address: 192.168.0.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Oct 17 07:46:22 2013
Lease Expires: Fri Oct 18 07:46:22 2013
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Basic

Hi davwatto thanks for taking the time to reply.
ok, so tried to open my safari which was version 5.1.7 and i received the error message:
safari can't connect to the server
safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
Safari can’t open the page.
Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
Not sure how to check the logs for itunes though
If you have any idea how to fix this issue that would be great as im at a total loss.
Thanks

Itunes unknown error 0x80090330 store connection failed

Everything else is fine except the secure connection to the store it says it's not enbled but it is and I am an administrator and I am running a anit virus software Kaspersky. This problem has been going on for months didn't care before but now I want this fixed. I really need help with this.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo IdeaPad N586
iTunes 11.1.4.62
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.4
iTunes Serial Number 0024BB4801177538
Current user is not an administrator.
The current local date and time is 2014-02-06 15:35:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7520G
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {CA5E1C16-48B1-4E5F-964A-ECE2AA1DE142}
Description:    Microsoft Virtual WiFi Miniport Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {838962CE-19B3-446A-B518-94E7D62A402F}
Description:    Broadcom 802.11n Network Adapter
IP Address:    10.0.0.4
Subnet Mask:    255.255.255.0
Default Gateway:    10.0.0.1
DHCP Enabled:    Yes
DHCP Server:    10.0.0.1
Lease Obtained:    Thu Feb 06 14:39:16 2014
Lease Expires:    Thu Feb 13 14:39:16 2014
DNS Servers:    75.75.75.75
        75.75.76.76
Adapter Name:    {5594B638-A907-44E5-B4D5-8280BFF4317D}
Description:    Realtek PCIe GBE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (0x80090330).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-12 23:16:06.

Hello DarkAzriel,
I found a few articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

Sync failing with unknown error - previously worked

Over the past month, my desktop Firefox has started displaying the dreaded “Sync encountered an error while syncing: Unknown error.” message. I've tried disconnecting and reconnecting the browser, but it still does it.
Unlike other reporters, I'm not seeing any obvious issues that might pertain to my profile (e.g., corrupted places.sqlite). All seems innocuous until it ends with things along the lines of:
<some seemingly OK stuff snipped>
1406223828207 Sync.Service DEBUG Weave Version: 1.33.0 Local Storage: 5 Remote Storage: 5
1406223828207 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1406223828207 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1406223828207 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406223828410 Sync.Resource DEBUG mesg: GET success 200 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/info/collections
1406223828410 Sync.Resource DEBUG GET success 200 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/info/collections
1406223828411 Sync.Service INFO Testing info/collections: {"bookmarks":1406143818.46,"meta":1405163266.19,"clients":1406138521.09,"crypto":1399970739.18,"greasemonkey":1405163174.88}
1406223828412 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0
1406223828412 Sync.Service INFO collection keys reports that a key update is needed.
1406223828413 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406223858621 Sync.Resource DEBUG mesg: GET fail 503 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/storage/crypto/keys
1406223858621 Sync.Resource DEBUG GET fail 503 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/storage/crypto/keys
1406223858622 Sync.Status DEBUG Status.login: error.login.failed => error.login.reason.server
1406223858622 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1406223858622 Sync.ErrorHandler DEBUG Got Retry-After: 1884
1406223858622 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance
1406223858622 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed
1406223858623 Sync.SyncScheduler DEBUG Got backoff notification: 1884000ms
1406223858623 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1406225742623
1406223858623 Sync.Service WARN Got status 503 fetching crypto keys.
1406223858624 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup.
1406223858624 Sync.Service WARN Remote setup failed.
1406223858626 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1406223858627 Sync.SyncScheduler DEBUG Next sync in 2214594.8767703027 ms.
That 503 error is very common. Whilst fiddling, I think I saw a 502, but wouldn't swear to it.
With the logOnSuccess option enabled, I get something which, helpfully, appears to be completely different!
1406224011465 Sync.Service DEBUG Weave Version: 1.33.0 Local Storage: 5 Remote Storage: 5
1406224011465 Sync.Service INFO Sync key is up-to-date: no need to upgrade.
1406224011465 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.
1406224011466 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406224011678 Sync.Resource DEBUG mesg: GET success 200 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/info/collections
1406224011678 Sync.Resource DEBUG GET success 200 https://sync-27-us-west-2.sync.services.mozilla.com/1.5/1006668/info/collections
1406224011679 Sync.Service INFO Testing info/collections: {"bookmarks":1406143818.46,"meta":1405163266.19,"clients":1406138521.09,"crypto":1399970739.18,"greasemonkey":1405163174.88}
1406224011679 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0
1406224011680 Sync.Service INFO collection keys reports that a key update is needed.
1406224011681 Sync.BrowserIDManager DEBUG _ensureValidToken already has one
1406224130781 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224130781 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224133509 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224133509 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224135853 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224135853 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224136820 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224136820 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224189681 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224189682 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1406224311683 Sync.Service WARN Got exception "Error: Aborting due to channel inactivity." fetching cryptoKeys.
1406224311683 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => error.login.failed
1406224311683 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1406224311684 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup.
1406224311684 Sync.Service WARN Remote setup failed.
1406224311686 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1406224311687 Sync.SyncScheduler DEBUG Next sync in 2214594.8767703027 ms.
It all looks comms related to me, but my broadband isn't playing up.

Hello,
Thanks for letting us know about your problem. It seems that there is some problem in your profile. Creating a new profile may fix your problem. Create a new profile and sync with your Firefox Account.
For Creating a profile, Please do following:
If Firefox is already included in your Linux distribution or if you have installed Firefox with the package manager of your Linux distribution:
# Close your Firefox.
# In '''Terminal''' run: <br/> <code>firefox -P</code>
# To start the Create Profile Wizard, click '''Create Profile...''' Button in the Profile Manager.
# Click {button Next} and enter the name of the profile. Use a profile name that is descriptive, such as your personal name. This name is not exposed on the Internet.
# To create the new profile, click '''Finish'''
For more instruction regarding creating a new profile, please see this article. [[Use the Profile Manager to create and remove Firefox profiles]]

I can't open the music store error 502

Hi, I've been trying all day, my message is "itunes could not connect to the music store. An unknown error occured (502). Make sure your network connection is active and try again"
Any suggestions please?
Kind regards

I too have been having trouble with the iTunes store. It's incredibly slow, and when it does appear, there are a lot of "broken link" icons instead of the normal album covers, etc. The Apple servers must be borked, at least for now. I'm in Ohio, USA. Using iTunes 7.01
Dave
iMac, 2 GHz Intel Core Duo, 2 GB Mac OS X (10.4.8)

Unknown error 502...

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