Unknown error -69 and uknown error -48

I've tried all the apple fixes and other online remedies. I had an error message that popped up via vista saying there were errors on the disk, however itunes and my ipod still worked fine. One day out of the blue my ipod just decided to delete all of the files it had on it and then refused to sync properly, freezing up itunes and giving me error -69. I tried to find online solutions for said error and the fixes on apple support just ended up giving me error -48 after I tried them.
My itunes is up to date and has been reinstalled, I've restored my ipod at least 5 times. Any other solutions I've had so far seem to have failed.
Please help! I'm out of ideas and am tired of getting my ipod half-synced before it decides to glitch out again.

Hello Trish,
And welcome to Apple Discussions!
Have you tried running a disk check on your iPod to see if that helps?
To do this:
1. Plug in your iPod and close iTunes.
2. Go to Start menu and choose "Computer". Right->click on the iPod and choose "Properties."
3. Go to the Tools tab. Under "Error Checking", click Check Now.
4. Check both boxes. One says "Automatically fix file system errors" and the other says "Scan for and attempt recovery of bad sectors". Place a check mark next to each of these options and hit Start.
The scan may take several minutes or more to complete, but once it has, go ahead and restart iTunes, and try re-syncing files to your iPod.
Otherwise, I would consider completely reformatting your iPod. You can do this by right->clicking on your iPod once again from the same location as above and choosing "Format." Leave everything as the default and then Start the reformatting process.
When it has finished, you will need to restore it again via iTunes to reload the iPod's software.
B-rock

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