Unknown Error -8785 when trying to backup purchased media

Hi all,
I did a search here and via Google and found a very old Apple Discussion entry regarding my current problem -- unfortunately, it wasn't really answered back then (with iTunes 7).
Problem is: iTunes 9's backup feature (burn all or purchased media to CD/DVD) doesn't work here. I checked to burn only bought items, iTunes thinks a while and then says that I'll need app. 3 DVDs. I insert the first one and almost immediately I get this nasty error -8785.
Here are two screenshots, one of the error message itself: http://www.dropbox.com/gallery/3748223/1/iTunesBackupError8785?h=2b1f8a
Clicking Retry doesn't work: the same error behaviour goes on and on...
(And I tried several different blank DVDs.)
One answer of the old posting here (http://discussions.apple.com/message.jspa?messageID=7171281) suggested not to use iTunes' backup feature. Well, that's not an answer to the question. Let's just assume I really want to make DVD backups despite the fact that hard disks last longer than CDs/DVDs.
What would be the solution? Is this an iTunes bug? Should I file a bug report to Apple?
It's the latest iTunes 9 running under Leopard 10.5.8 on my Dual G5 PowerMac.
Thanks,
Stefan.

bump.

Similar Messages

Error (261) when trying to backup purchases

I have a new computer with SATA HD and SATA DVD burner (lightscribe) and am having a problem backing up my library.
When I insert a blank CD or DVD and select backup... backup entire library... iTunes goes off and checks the library and starts its 'burn' but then the CD ejects and a message comes up:
"The attempt to burn a disc failed. An unknown error occured (261)."
I checked that the drive is compatible (it shows under preferences/advanced/burning) as suggested by the online support docs... and the burner works with Nero & Alcohol... and I have not had problems backing up in the past. The things that have changed recently are the new CD burner (Asus lightscribe) and upgrade to version 7.3.1 iTunes.
Can I assume that I can 'manually' backup my library by just copying the library to another hard drive ? I just copy my itunes folder off to the second drive ??
Thank you all.

same problem error 261
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway D915GAG_
iTunes 7.3.1.3
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), Pfc (2.5.0.205), AFS2K (3.1.20.0),
UpperFilters: incdrm (4.3.20.1), InCDPass (4.3.20.1), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
Intel(R) 82915G Express Chipset Family
Connected Device Information:
Disk drive, WDC WD2000JD-22HBB0, Bus Type ATA, Bus Address [0,0]
Disk drive, Generic USB CF Reader USB Device, Bus Type USB
Disk drive, Generic USB MS Reader USB Device, Bus Type USB
Disk drive, Generic USB SD Reader USB Device, Bus Type USB
Disk drive, Generic USB SM Reader USB Device, Bus Type USB
Disk drive, HP USB Device, Bus Type USB
CD-ROM Drive, HL-DT-ST CD-ROM GCR-8483B, Bus Type ATA, Bus Address [1,0]
CD-ROM Drive, _NEC DVD_RW ND-2510A, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: _NEC DVD_RW ND-2510A, Rev 2.0T
Audio CD in drive.
Found 9 songs on CD, playing time 39:59 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:53:72
Track 3, start time 07:06:67
Track 4, start time 09:45:50
Track 5, start time 12:37:40
Track 6, start time 18:24:17
Track 7, start time 21:42:30
Track 8, start time 28:40:20
Track 9, start time 34:33:60
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 20 24 32.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
E: HL-DT-ST CD-ROM GCR-8483B, Rev 1.00
Drive is empty.
The last failed data CD or DVD burn had error code 261(0x00000105). It happened on drive D: _NEC DVD_RW ND-2510A on CDR media at speed 0X.

HT3275 Since updating OS to Mountain Lion from leopard, I get the following error message when trying to backup with time machine on external drive. Could not complete backup to media share. The network backup disk does not support the required AFP feat

Since updating OS to Mountain Lion from leopard, I get the following error message when trying to backup with time machine on external drive. "Could not complete backup to media share. The network backup disk does not support the required AFP features." What are AFP features and how do I get Time Machine to backup to my current external backup?

This means that your NAS does not support the required encryption. Update your NAS to the latest firmware or ditch it and buy a Time Capsule (they are the most reliable when using TM).

Ipod nano gets unknown error -48 when trying to restore

Hi All
My Ipod nano gets unknown error -48 when trying to restore and download the software update. Specifcally, when I connect my ipod, I get a message saying itunes cannot access the ipod and that I should restore it. I go the the ipod tab, hit the restore button and the download begins (approx 16mb). The download completes, and then I get this message :
There was a problem downloading the ipod software for the ipod "ipod". An unknown error occurred (-48).
Please help !!!!!

Even though not specifically listed, try the steps here:
http://support.apple.com/kb/TS1372
If you know someone with an XP windows machine try the reset utility on their computer.

On My Mac Pro Getting an unknown error message when trying to update apps

On My Mac Pro Getting an unknown error message when trying to update apps To Perchase Mountain Lion

Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
Settings>Store>Apple ID - tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

'An unknown error occurred when trying to play the...

Hello,
I have had a BT Vision package for a few months but we recently moved house and wanted to transfer our services. Since moving in, we have got the telephone, internet and TV channels working however we are struggling with the additional TV services (i.e. catch up, recording, on demand).
Everytime we try to play something on catch up or via on demand, or try to play a recorded programme, it attempts to load but then the following error message appears at the bottom of the screen in a red box - 'An unknown error occurred when trying to play the video OutputProtectionEnableFailed'
I have phoned BT's technical department on several occasions who have not been able to resolve the issue. I have tried Googling this error message and searching BT's website however I cannot find any comments about this error. BT have offered to send a technician out however will automatically charge £99 if this is an error with the cable rather than the BT box. This is a lot of money and I am not able to risk this potential charge when I'm not sure what the problem might be.
If anyone know's what might be causing this , or has had the same error message themselves, I would be very grateful to know.
Many thanks,
SHyde

Sounds as though you may have an account not properly set up. Drop the Mods a note and they can check what's going on with your account
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Unknown error occurred when trying to play film clip in Facebook.

Since the latest update I have problems when I want to watch film clips posted on Facebook.
This only happens with clips that are shown "in" Facebook, if it's a link to a clip outside of Fb it's not a problem.
When trying to watch a clip it says, either directly or various times into the clip, "An unknown error occurred when trying to play a film clip".
if I try over and over again the clip finally plays to its full length but it really annoys me.
Anybody got an idea?

We got some reports of this lately and as you say, it only happens in Facebook.
Try clearing data for the Facebook app under Settings -> Apps and se eif that helps. If not, please see this thread: http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Facebook-Videos-not-playing/m-p/727861
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I am getting an error -69 when trying to download purchased movie

I am getting an error -69 when trying to download purchased movie

A -69 suggests a damaged movie file.
Just in case (even though it's for different error message numbers), perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Unknown error 54 when trying to sync music from my computer to an i phone 5

message. unknown error 54 when trying to sync music from my computer to my i phone 5

I don't see error 54
iTunes: Possible iTunes Store errors

HT4623 unknown error 1156 when trying to sync after updated to ios 6 - help?

I got a message on itunes - unknown error 1156 - when trying to sync after I updated to ios 6 . Anybody else had the same thing?

Hey greenleas_c,
Welcome to the forums.
For more information on the "Unknown error reported" during synchronization, see
"Unknown Error Reported" appears when synchronization settings are configured in the BlackBerry Desk...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Itunes gives error message when trying to backup ipone 6.

ITunes gives an error message when trying to backup IPhone 6. I followed some of the advice I have seen delete old backups and try again, but I still get an error message.

What error message?
Thanks

Error -50 when trying to sync purchases back to iTunes

I'm a UK iPhone user (no relevance) and tried the iTunes store last night for the first time. I browsed, purchased and downloaded an album without a hitch. A warm feeling all over when things just 'work'. I've come to charge the phone today and it has shown an error for the first time. I can only assume it's when it's trying to copy the purchased music back to iTunes. It shows a window with 'the iTunes Library file cannot be saved. An unknown error occurred (-50)' To confirm, the purchased music does not appear on iTunes.
I powered down the phone - no difference. I repaired permissions on my Powerbook - no difference. I clicked restore in iTunes only to be told that I would have to rePURCHASE my music again! Not redownload. REPURCHASE! How is this fair?!
Has anyone any ideas? I do store my library on an external disc which was the first thing I thought of but I can read and write to it OK.

Nathan - I've plugged into a different socket using my travel cable (that came with the headset) and it is now transferring my music over!! Magic!!
I should have thought of that earlier - I did restart the Mac a few times and still the problem occurred. Ah well - all's well that ends well!!
Turned out to be my USB hub was having an issue since I'd plugged an Apple mouse into it - removed that and the original dock is working perfectly again.
Thanks for the replies guys!

Unknown error message when trying to update or download Apps?

Hello! I have had no problems till now, and have been happily downloading and updating for 9 months. Yesterday I received an unknown error message when I tried to update an App on my IPad 2, and have since been unable to update or download. Have tried closing down and restarting, changing password, and usual things. Any good ideas? Does this happen often? Everything is working, I simply can't download from App store. Thank you for any helpful suggestions.

Read my post in this discussion. Signing in and out of the account worked for the OP in that thread.
https://discussions.apple.com/message/17614372#17614372

Receiving error message when trying to backup computer in Windows Vista Ultimate

I am receiving an error message when trying to back up files from backup and restore in Vista Ultimate it says Access is denied (0x80070005). This problem began occurring recently after a bunch of unwanted programs were inadvertently downloaded from the
internet. I uninstalled all of them using REVo uninstaller but some of the files were not removed in the process. Can someone out there help me resolve this problem with the error message I am experiencing? THX
DAG

Karlluch...
Try here > iTunes for Windows: "Error 7" message when opening iTunes

Error message when trying to download purchased songs

I purchased some albums on my ipad that synced to my iphone. I'm now trying to download my purchases to my library stored on my PC, but I'm getting an error/warning message along the lines of:
"You can download past purchases for up to 90 days.....You cannot assign another apple id to this computer for the next 30 days".
Does anyone have any ideas? I did have to sign my wife out of itunes before i signed in to download my songs so i assuming its something to do with that.

When trying to download purchased songs on ITunes, it
gives an error message that the network connection
timed out. also gives this error message when I try
to download ITunes software. Can anyone help with
this error? Thanks
I am having the same problem. (err = -3259) and it's not listed in any of the error codes in Apple Support. Weird. Why have an error code and no reference for it.
First it happened when I tried to download a movie and I kept "checking for purchases" - didn't work - checked all my ad filters, privacy filters, firewall settings - didn't work. Then I forgot for a day, went back and it worked. Now I have three episodes of a TV show that will not download and I am getting the same error message. This time it has been a few days though...Someone who knows - Please HELP!!

Unknown Error -8785 when trying to backup purchased media

Similar Messages

Maybe you are looking for