Unknown Error Ai CS6 16.2.1

After installing an update for Ai, I can no longer open .ai files. "Unkown Error has Occured". Any suggestions?

Hi -- I have the same issue. Have CC 2014 and have had issues opening files in ID and now in AI. For AI, it was a file created using the CC2014 version but now I get a ''an unknown error has occurred" . This is the second time that I have lot artwork because of a file issue and I'm really upset about it.

Similar Messages

Premiere CS6 Unknown Error in Rendering & Export

Hello,
this is an ongoing problem that persisted on any version of Adobe Premiere Pro I worked with, including CS5,5.5 and the latest 6.
I am stuck with a feature film on a CS6 Timeline, getting an Unkown Error during rendering and Media Encoder exports.
I get the same error if I attampt to create a new trimmed project with Project Manager.
I am aware that this is one of the most common problems in this forum, and before opening a discussion I tried everithing I could:
- Replace the media at the point of the error/crash (even though the error seems to happen randomly in dirrerent portions of the timeline)
- Disable MPE
- Reset Secutity and permission on files
- change hard drive
- Create a new sequence
- Disable second monitor
I have to bring an export of my film and a new trimmed project by tomorrow to a color house and I am currently stuck.
I managed to render the entire timeline before exporting. Redering would stop randomly, generating the same "Unkown Error in Copiling Movie".
Although I rendered the entire timeline by creating different IN-OUT with the work area selection.
After a long and tetious rendering process I managed to have the entire timeline "green" and ready to go.
I figured that this way the exporting process would have been successful. Unfortunatelly not.
I switched to Premiere Pro for its ability to edit R3D media, but what's the point if we cannot export the project? And neither trimm it to a file that I can give to a colorist?
Here some details of my workstation and source media:
- MacPro 12cores 64Gb ram
- Internal 6Tb raid for source media
- 4Tb Dulce Scratch drive
- Editing 4K and 5K R3D Media natively
If anyone found a solution to this problem, please help.
Thanks

Hi Neonhigh,
If you are going to color correction, why do you need an output? Aren't they color correcting the native files?
I need an output as reference for the VFX department, I need an output for the sound designer, I need an output for the producer, I need an output for myself and to send to my girlfriend. The question I should ask you is, why shouldn't I need an output?
What's wrong by exporting my timeline in a format that is not r3d files for reference and production management?
I was talking about color correction only, as they usually only need the native files. Of course, an output would be necessary for all the other things you mentioned. Nothing wrong with that.
Neonhigh wrote:
If you need an output for some reason, why are you rendering at all?
As I explained I simply rendered because the software was having several random "Unkown" problems in exporting. I though rendering and exporting a file matching the timeline settings would have solved those annoying Unkown Errors, giving me at list an export based on the render sttings.
Problem is that PPro CS6 fails also to render the timeline, and I needed to break the process in 30-40 segments in order to achieve a complete rendering.
Rendering in Premiere Pro is primarily for playback, and not necessary for output. In fact, it's a waste of time in most cases. Render files are typically not used for an output unless you explicitly want to do so. Typically they are lower resolution "preview" files that you don't want to use.
Regardless, you should have no trouble rendering sections of your Timeline. Are you updated to Premiere Pro CS6 (6.0.2)?
Can you try an export without rendering?
I wish PPro CS6 was reliable enough to allow me to simply export.
I still did not solve the problem. Several people from the redusers forum are trying to help me as and they all ran into the same issue.
Currently this are the issues:
- PPro does not render the entire timeline
I'm trying a test project right now and so far it is rendering OK. Can you point me to the reduser forum post where people were giving you assistance?
- does not output the entire timeline (if not chopping it in 12-15 parts)
I'll test that, as well. You should not have to segment the sequence in order to get an export.
- Project Manager does not trim the project to pass it to over post prod facilities.
Sorry, the Project Manager will not consolidate every media type. It will copy, however. This would be a feature request or bug report: http://www.adobe.com/go/wish
Beside questioning me with why I want to render or export my project,
Not questioning your capabilities or talents, I just wanted to know what you wanted to do, and why. Typically, most people don't render as much in Premiere Pro as they do in other NLEs and I was wondering why you needed an export to go to color correction. That's all.
Many users in this forum (as well as on the entire internet) experienced th same Unkown Problem:
http://forums.adobe.com/message/4661398
There could be many different variables which can cause that error. The troubleshooting doc you found addresses many of those. I will add the "Unknown Error" warning to the document.
There is no "single fix" for this problem, I'm afraid, and these are our opinions and solutions on the matter.
A legitimate gripe would be that the error is too generic, and I would agree with you there. The error should contain more details about how to remedy your issue. Please make a feature request for more descriptive error dialog boxes: http://www.adobe.com/go/wish
I will also mention it to the product team.
I understand that, being an "Unkown Errror" Adobe does not have a iniversal fix, but please don't ask me why I want to output my timeline.
Again, I was only asking in the context of color correction. Of course, you want an output for various reasons.
I've written up your bad experience in my case notes and I'll do my best to get you some better answers to your questions. You definitely should not have to jump through hoops to render or export a .R3D sequence.
Neonhigh wrote:
Here is a temporary fix for who runs into this problem:
Yesterday, after trying everything I could think of I simply exported an XML, opened it in Final Cut Pro and exported all the files and formats that I needed. No Unknown Errors.
Thanks for the workaround. I'll add it to my notes.

Illustrator CS6 - An unknown error has occured

When saving a file in illustrator CS6 the error comes up as "An unknown error has occured".
I can not save my files at all, export them as any other filetype or print them to PDF.
I have figured out it is any element with transparancy causing the issue... if I delete or flatten the items, I can save..
Any Ideas hoe to rectify this as it is stuffing everything up for me...

I've been having the same problem when I save a ANY of my AI file as PDF with Printer Marls (Trim Marks etc). No transparencies, no effects, just pure type (tried outlined and live) and flat shapes. Not sure what to do, I tried to trash the settings folder, reboot computer and nothing

Opening CS5 Files in CS6 - Get "Unknown Error has Occurred"

I recently upgraded to CS6 and cannot open any past files in CS6 from CS5. Everytime I try I Get "Unknown Error has Occurred"
Any help on this?

Yes, can open in CS5 just fine. Workin on Macs: Desktop = OSX 10.8.3 (Has CS6) and a Macbook Pro = 10.8.6 (Has CS5) No files will open on the new iMac.

I am trying to save a large file on Illustrator CS6 and it does not save and instead says "Unknown Error Occurred." What do I do?

I am trying to save a large file on Illustrator CS6 and it does not save and instead says "Unknown Error Occurred." What do I do?
The file has 4 artboards with webpage designs. I tried to take two of the artboards, create a separate doc with those two, and save, but the result was the same.
However, I am able to save simpler, smaller files.
I need to not lose these files and I am afraid to quit and restart and lose my unfinished work.
Any advice?

What happens if you choose this option?

When I saved an Illustrator CS6 file to EPS format, I got "could not complete the requested operation. unknown error."

When I saved an Illustrator CS6 file to EPS format, I got "could not complete the requested operation. unknown error."
Google it and find some temp fix. run the illustrator by using "Run as admin" mode and fix the problem, but when use run as, can't see all the original user's mapping drives.
So still need it fixed.

It is win 7 64 bit system and same error on Illustrator x86 and x64.

Illustrator (CS6) - unable to save, unknown error

We've been experiencing an issue with saving illustrator files (as .ai). The error message is "unknown error occurred" when attempting to save. Things tried already:
delete preferences file
uninstall/re-install CS6
standardize all fonts to arial
save in another location (desktop, network)
save as .eps
But still same.
This happens when copying components of one ai file to another and trying to save it. Found that removing one tiny piece from a drawing allows the save...so fine we can work around, but it would be really helpful to know WHY this is happening, because it seems likely to happen again. There is no text in that piece, just lines and shading.
Any advice is appreciated.

Well, that would require for you to provide the file so people can dabble with it or at least extensively document your settings with screenshots on top of screenshots. In any case, ask such specific questions in the AI forum and also provide system info along with the details I described in whatever form.
Mylenium

Premiere cs6 unknown error during the project manager operation

It appears this is an ongoing issue that needs to be addressed by Adobe.
I remember back in CS3 this was an issue and it still appears to be unresolved. I'm using a Windows 7, HP Z workstation with Quadro FX graphics card, plenty of Ram, with an efficient RAID system. I need to provide a complete project (with files folder & assets in a central folder - maybe even trimmed assets) to my clients. The Project Manager create Trimmed Project continually fails, as well as Collect files and Copy to New Location. Following the Adobe instructions, no screensaver, turn off Premiere Autosave, don't use other programs that will impact machine usage - the results are still the same - unknown error - PLEASE ADDRESS THIS ISSUE ADOBE ! ! ! ! So my question is, When will Adobe address this issue?

This forum is mostly other users, with a "few" Adobe employees
You may need to contact Adobe directly... if some other user does not have a solution
Adobe contact information - http://helpx.adobe.com/contact.html

Premier CS6 - Error Compiling Movie, Unknown Error

Hello all,
I am cutting Red 4k feature movie right now -- and everytime I try to export for preview for my director, it crashes in random time - 2sec, 4,sec, 22 sec, 13sec, all over the place.
And it says Error Compiling MOvie, Unknown Error.
I am getting so annoyed now - because there is no answer for this! Can anybody please help?
My computer is
Model Name:
Mac Pro
Model Identifier:
MacPro3,1
Processor Name:
Quad-Core Intel Xeon
Processor Speed:
3.2 GHz
Number Of Processors:
2
Total Number Of Cores:
8
L2 Cache (per processor):
12 MB
Memory:
12 GB
Bus Speed:
1.6 GHz
And I'm cutting Red 4k files.
Thank you in advance!

What are you exporting to?

Unknown Error When Saving with CS6

I am receiving an unknown error when trying to save my document. I have tried to take off the PDF convertable part, and tried saving it legacy style, but it's still not working. I have a doc open I need to save and won't be able to shut my computer down until I fix this... What could be the issue? Is there a fix for it?
Thank you!!!!!!
Henri

After nearly ripping my eyeballs out and chucking my laptop out the window, I finally fixed the problem!
For some reason I didn't have a CMaps folder in my Adobe - Common Files - Font folder:
C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps
So I made the "CMaps" folder and copied and pasted the files "Identity-H" and "Identity-V" from an "Adobe Reader" CMap folder, and now I can save text in an *.ai file with PDF Compatibility checked.
It's pretty strange Illustrator was working for 2 years without this folder, and now all the sudden it needed it. Also, this is a very obscure fix.
Hopefully the programmers at Adobe have fixed these bugs in newer versions.

CS6 64bit "the operation connect complete because of an unknown error." [cant]

When I run AI 16.2 x64bit as a normal user and try to create a new document I get the following error message:
"the operation connect complete because of an unknown error." [cant]
However, if I run as administrator i have no issues... what is the problem?

it's actually my user account which has administrator level access rights to the system

Adobe Media Encoder Unknown Error

I'm trying to export an Adobe Premier Pro file on Adobe Media Encoder. Each time I try, it gets about halfway through, then this error message comes up:
- Source File: /Users/A25/Library/Caches/TemporaryItems/Incubus Trailer Rough Cut.prproj
- Output File: /Users/A25/Desktop/Odyne Theatrical Trailer.mp4
- Preset Used: HDTV 1080p 25 High Quality
- Video: PAL, 1920x1080, 25 [fps], Progressive
- Audio: AAC, 160 [kbps], 48 kHz, Stereo
- Bitrate: VBR, 1 Pass, Target 32.00, Max 40.00 [Mbps]
- Encoding Time: 00:07:07
Mon Apr 15 12:48:21 2013 : Encoding Failed
Error compiling movie.
Unknown error.
I've tried different video presets (1440x1080, 1920x1080 etc), but this message has appeard every time. Any ideas how to export it?
Thanks

Please read here:
"Error compiling movie" when rendering or exporting with Premiere Pro CS3, CS4, CS5, CS5.5, CS6
and here:
Adobe Forums: FAQ: What information should I provide when asking a question on this forum?
Jeff

Changed Video Preview "Error Compiling Movie" "Unknown Error"

Hi All,
I am running
10.8.3 OSX
2x2.8 GHz Quad-Core Intel Xeon
16gb 800 MHz DDR2 FB-DIMM
NVIDIA GeForce 8800 GT 512 MB
AE CS6 11.0.2.11
PP CS6 6.0.2
So I have 2 dynamic link AE comps in my premiere sequence just with some blur transitions & simple animated graphics.
I was having trouble with the blur quality from AE to Premiere so adjusted my Video preview settings from,
Created a new sequence and had these settings, copied and pasted the content from the first comp,
Unrendered my dynamic link blur works (yay) but when I try to preview render my sequence I get the wonderful error "Error compiling movie. Unknown Error"
Any suggestions?
I have tried opening and closing the programs, replacing the dynamic links in the seuquence...
Thanks in advance!

05555...did you get this reconciled??? If so, what did you do....I have encountered the same window myself, today.

Error message:The operation cannot complete because of an unknown error. [!IMP]

When I select the image it show these message box, how can i fixed it???

vicky,
You may have a corrupt file, or the list may be relevant.
Corrupt file:
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
The list:
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

An unknown error has occured while saving to .ai file

After reading through tons of topics about "An unknown error has occured" I still can't find any suitable sollution for the problem.
So, my observations are:
I have both 32- and 64-bit versions of Adobe Illustrator CS6
The error occurs only with the 64-bit version,
The error occurs only when saving files containing text objects.
Unchecking "Create PDF Compatible File" doesn't solve the problem.
Reseting Illustrator's settings also doesn't help.
If somebody has solved this problem, please help. It's pretty much time taking switching between the two versions and I also have files pretty big enough that require opening in the 64 bit version.
Best regards,
Yani.

I have the same error, I'm working with Illustrator CC on my MacBook Pro Retina 15" (late 2012 model) with OS X Yosemite, my video card is NVIDIA GeForce GT 650M.
Earlier I haven't any problem with illustrator, but now I have. Help ma please.

Unknown Error Ai CS6 16.2.1

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