Unknown error code on iTunes (13010)
When trying to open iTunes this morning, I receive this message: "The iTunes application could not be opened. An unknown error occurred (13010)"
Itunes worked fine yesterday, but today I get this error message. No changes made to system that I know of. Any ideas would be greatly appreciated.
how do we clear this please
Similar Messages
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My brother gave me his old iphone when the touch screen went out on mine. It's in great shape but when I received it, it says that it needs to be connected to itunes to be restored. I have done this and it goes through the whole process then says iphone "iphone" could not be restored. unknown error code (-1). There is not a -1 code on the list and I have tried most of the suggestions.
Does my sim card need to be in when I am doing this? And any other suggestions?I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.
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My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.
Likely this:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
ITunes won't allow me to download anything. I get unknown error code 5002
ITunes won't allow me to download anything. I get unknown error code 5002... what do I do?
I am entirely updated.
I have rebooted.
I have exhausted this support website....
help.I quote:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
Ipod getting unknown error code when plugging it in to itunes 9
My ipod was restored with itunes 9, but after it's done it wont get recognized with itunes. Itunes says there is a unknown error code(OxE800000A). How do i get itunes to recognize my ipod. I have 3.1.2 firmware, its a 2nd generation, 8gb.
Hi Demo, thank you for your suggestions.
I've tried updating in the following conditions:
1. "Over The Air" at one location;
2. On a Windows computer running the latest version of iTunes at the same location;
3. On Mavericks (10.9.4) running the latest version of iTunes (11.4 (18)) at another location;
4. On Mavericks, latest iTunes over a VPN with a server location in US;
5. On Mavericks, using a 3G connection shared from an iPhone;
6. On Yosemite developer preview with a previous version of iTunes at the same location.
I got the same results in most cases except for an occasional error with code 9; I'll try again in other conditions.
Interestingly enough, I've successfully updated my devices to iOS 7.1.2 and to iOS8 GM without any issues at the same location but, of course, no two conditions are exactly the same -
Unknown error code 13014 on iTunes 8.0.2-genius play list function is dead
After I upgraded my PC, I copied old libraries and music files from the old hard drive to the new one. I installed the newest version of iTunes (8.0.2) and when I plugged in my ipod, I saw something I had never seen. Guess what it is?
'Unknown error code 13014!'
I had no problems for using every function that my iPod touch and iTunes have (including Genius play list) and of course, I've been updating every version of firmwares and iTunes programs. After I googled about this incident, I figured out this problem should not be seen on the newest version of iTunes but I'm still suffering from it.
Temporally, I turned off Genius Play List and now, that error code doesn't pop up but of course, I can not use Genius Play list because of it.
I *uninstalled and reinstalled iTunes*, *restored firmware*, *moved Library Extras & Genius.itdb* and *do them again and again*. Of course, *none of them worked*.
What shall I do? Is there anyone else who is experiencing same thing to me? How can I get my Genius Play List function back?
Please Help me. I'm desperate. :<
Any help would be really appreciated.We have the same problem! i just purchased an ipod touch and that same error kept popping up. so i searched, and disabled the Genius, and now i can't use it. im really mad. and sad.
im thinking about going to the apple store to fix this problem.. but i dont know if theyll help me.. plus, do i have to bring my laptop with me to the apple store? OMG. apple is so frustrating!!! i feel your pain !!!!!! -
Unknown error code 13014 on iTunes 8.0.2
After I upgraded my PC, I copied old libraries and music files from the old hard drive to the new one. I installed the newest version of iTunes (8.0.2) and when I plugged in my ipod, I saw something I had never seen. Guess what it is?
'Unknown error code 13014!'
I had no problems for using every function that my iPod touch and iTunes have (including Genius play list) and of course, I've been updating every version of firmwares and iTunes programs. After I googled about this incident, I figured out this problem should not be seen on the newest version of iTunes but I'm still surffering from it.
Temporally, I turned off Genius Play List and now, that error code doesn't pop up but of course, I can not use Genius Play list because of it.
I uninstalled and reinstalled iTunes, restored firmware, moved Library Extras & Genius.itdb and do them again and again. Of course, none of them worked.
What shall I do? Is there anyone else who is experiencing same thing to me? How can I get my Genius Play List function back?
Please Help me. I'm desperate. :<
Any help would be really appreciated.We have the same problem! i just purchased an ipod touch and that same error kept popping up. so i searched, and disabled the Genius, and now i can't use it. im really mad. and sad.
im thinking about going to the apple store to fix this problem.. but i dont know if theyll help me.. plus, do i have to bring my laptop with me to the apple store? OMG. apple is so frustrating!!! i feel your pain !!!!!! -
Itunes unknown error code 4000
Please help! I burned a CD just fine last week, and now when I try to burn, I am getting an unknown error code 4000. I googled the problem, and I have tried just about everything. The "include CD box is NOT checked," and I went into add/remove programs and performed the repair option. I also checked to make sure my drive is operating. Nothing seems to work. Any suggestions? thanks!!
how do we clear this please
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Unknown error code 13014 problem, this is the first time I've ever seen it.
After I upgraded my PC, I copied old libraries and music files from the old hard drive to the new one. I installed the newest version of iTunes (8.0.2) and when I plugged in my ipod, I saw something I had never seen. Guess what it is?
'Unknown error code 13014!'
I had no problems for using every function that my iPod touch and iTunes have (including Genius play list) and of course, I've been updating every version of firmwares and iTunes programs. After I googled about this incident, I figured out this problem should not be seen on the newest version of iTunes but I'm still surffering from it.
Temporally, I turned off Genius Play List and now, that error code doesn't pop up but of course, I can not use Genius Play list because of it.
I uninstalled and reinstalled iTunes, restored firmware, moved Library Extras & Genius.itdb and do them again and again. Of course, none of them worked.
What can I do? Is there anyone else who is experiencing same thing to me? How can I get my Genius Play List function back?
Please Help me. I'm desperate. :<Did you properly prep your new drive first?
Drive Preparation
1. Open Disk Utility in your Utilities folder. If you need to reformat your startup volume, then you must boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.
When formatting has completed quit DU and return to the installer. Complete the OS X installation.
I think you should shutdown the installer then erase the drive per the above and start again. -
Advent 5301 Unknown Error Code 2131
When trying to burn CD's, I get 'unknown error code 2131' and then the CD is ejected without burning.
I see some fellow users have had the same problem, but I cannot find the solution.
Can someone help please?
Thank you.It's usually a firmware issue on a drive, but it'd be best to check first.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
was updating my iPhone 4S when the internet got disconnected. By the time I get connected again it could not restore due to an unknown error code 1611, pls help
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Or it could be an Apple problem and you will have to wait. -
I got unknown error 21 on iTunes when I try to restore my Ipad2
It all started when I was deleting an e-mail (from an uknown adress), then Mail was closing and I went back to my homescreen.
Suddenly I see that all my purchased apps where gone, only shortcuts to Safari and the original Apple programs were in place.
Then I tried to push the home and the power button to restart the device, it turns back on again without any affect.
I connect my Ipad to the Mac Pro running OSX 10.6.8. and open iTunes, then I tried to recover a safety copy from the list, without any luck.
The result of this ends with a device showing just the Apple logo a while, and then the iTunes wire.
The problem with showing "unknown error 21" in iTunes seems to be a usual Windows third-party issue, but I`m running it on a Mac.
I tried all basic steps in the Apple support, but it still came back with the message: "detected iPad in recovery mode...you will have to restore it before it can be used with iTune", and then a message that tells me the Ipad device can not me restored, unknown error 21.
I have no firewall, the time is correct, I`m running the latest iTunes version 10.6.1, I can connect to the iTunes store and it looks okey.
I connected the original 30-pins connector on the back, unpluging all other USB-devices, I checked this and several other things, but I just can`t get it to work.
Before it turned into this "Brick" I noticed that the indication on used memory for programs (green) went down to zero,
and "other" (yellow) were the biggest area ( app.14 GB )
HELP !did the google for you here are some hits
https://discussions.apple.com/thread/3618822?start=0&tstart=0
http://forums.techarena.in/portable-devices/1351249.htm
if you want more hits
https://www.google.com/search?source=ig&hl=en&rlz=1G1TSEH_ENDK367&q=identify+ipa d+model&oq=identify+ipad+m&aq=0&aqi=g2g-sv1g-b3&aql=&gs_nf=1&gs_l=igoogle.3.0.0l 2j0i10i15j0i8l3.143541.147315.0.148650.15.15.0.2.2.0.121.1185.10j3.13.0.#hl=en&s ugexp=frgbld&gs_nf=1&tok=AJBeX1ush6FgeyPb2oiWCA&pq=identify%20ipad%20model&cp=17 &gs_id=7&xhr=t&q=unknown+error+21+itunes&pf=p&sclient=psy-ab&rlz=1G1TSEH_ENDK367 &oq=unknown+error+21+&aq=0&aqi=g4&aql=&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.,c f.osb&fp=c5ff0959a78b1649&biw=1732&bih=792 -
Error code after itunes update -42404
error code after itunes update -42404 cannot connect to ipad it is telling me to restore ipad, and cannot connect to store...
Message was edited by: CFC.SteveI assume you updated itunes on your computer. PC or Mac?
Look at the posts in the More Like This area to the right side of this page.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers, Tom -
Unknown error -42032 on Itunes 10.2.2.12
Hi,
When I start Itunes I have a message error "Unknown error -42032" !
Itunes seems to work apparentely, normaly, I have no troubles!
but does anybody knows what is this error and how to solve ?I am having the same issue; my only solution so far has been to wait and see if the issue is gone with the next update.
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have rented a movie, downloaded it 4 times but it will not play, says an unknown error occured in itunes store. error 42110
Hi beckai.rose,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder.
If you continue to have issues with this purchase, contact the iTunes Store Support team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
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