Unknown error has occurred with apple id

I can't download the latest software as I get an unknown error message when I try to put in my apple id

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Similar Messages

  • TS3694 My iPad2 has repeatedly refused to update to iOS7, whether connected to a PC or not.  The error message indicates an unknown error has occurred, with error code 6.  Does anyone have any idea what the problem might be and how to solve it?  Many than

    My iPad2 has repeatedly refused to update to iOS7, whether connected to a PC or not.  The error message indicates an unknown error has occurred, with error code 6.  Does anyone have any idea what the problem might be and how to solve it?  Many thanks.

    Hi
    I followed this guy's instructions and it worked:
    http://evsiphone.blogspot.com/2009/05/iphone-iphone-could-not-be-restored.html
    I did disable the security (AVG and Zone Alarm) when I tried on my own PC. My wife's laptop which eventually got it working also uses AVG and Zone Alarm but on an XP O/S whereas my PC is Vista - maybe this is why.
    Cheers for you help.
    Andy
    Message was edited by: bigbadandy

  • In App Purchase An unknown error has occurred with test user account

    I have created a test app that has in app purchasing. I am able to connect to the store and verify my product ID's. I then use my test user account to purchase a product. And guess what... it works... the first time. If I try to use the test user account to buy another product (the same product or a different one) then I get a pop up that says
    "An unknown error has occurred"
    with a "Cancel" and "Retry" option. If I retry then I get the same error. After hitting cancel I get the error:
    Error Domain=SKErrorDomain Code=0 UserInfo=0x161180 "Cannot connect to iTunes Store"
    Any ideas?

    I am having the same problem with my test account on multiple versions of iPhones. Any idea? Would this error affect real users?

  • An unknown error has occurred. Apple ID

    This has been asked a few times but no solution has helped.
    When I go to login to 'Manage my account' for my Apple ID to change the associated email address, I get a yellow triangle, with 'An unknown error has occurred' underneath. Then the manage account button again?
    Link: https://appleid.apple.com/account/home
    Anyone have any solutions?
    Thanks!

    There is a contact link.
    Apple ID Support

  • IPod will no restore shows unknown error has occured with code 1429, how do i fix this probem?

    Ipod classic 80G will not restore, says "An unknown error has occured, error code 1429" how do i fix this problem?

    This has just happened to me today. I have an iphone 5 on Verizon. I was using the internet on the device normally when it started. It couldn't access any online data even though it had 4 bars of service and LTE. I restarted it and it would be stuck "Searching for network". I tried wiping the phone with no luck. It gets stuck at around 99% of the firmware restore process and hangs there for about 25 minutes before itunes gives me the error described above. I tried the recover-mode restore with the same results.
    I need a working phone ASAP, this is extremely frustrating!

  • ITunes randomly starts, and gives error "could not connect to iPhone because an unknown error has occurred" - with NO iPHONE CONNECTED!

    Hi, I updated to 10.5 iTunes. I have a PC running Win 7. I have an iPhone 4.
    After updating to the new iOS5, and the attendant iTunes update, now iTunes crashes - a lot - and then won't exit when I click the X. I have to force quit it. Then, it restarts itself a couple minutes later! WITHOUT me plugging in my iPhone! Plus it states it "could not connect to the iPhone because an unknown error has occurred."
    This is a brand new fresh install of Win 7 - literally 4 days old; nothing fancy on it.
    Anybody else having this problem? I've googled this for a while and can't seem to find any answers. It's getting really annoying!!
    Thanks,
    Mike

    Follow the steps here:
    http://support.apple.com/kb/TS3221

  • TS1474 What do I do when it says " an unknown error has occured with this number after (13019) while im trying to sync the iPod touch?

    What do I do when this message pops up while trying to sync my iPod touch "An unkwon error has occured" followed by this number in parenthesis (13019)?

    Type "13019" into the search bar at the top of this page by Support and read the resulting help articles.

  • I got "Invalid link" when I to reset my security questions from rescue email. Moreover when I log in into my Apple ID and click on Passwords and Security I'm thrown out with the message "An unknown error has occurred".

    Here is my problem:
    Need to change my email with the one that currently I'm using for rescue
    Planed to change first the rescue email with a new one.
    But:
    I Forgot the security questions
    Followed the reset security questions instructions.
    Got the email on the rescue address but The link I've got on my rescue email to reset my security questions is invalid. By now the 3 hour window for the validity of the link is gone.
    If I go via Apple ID, I login successfully but when I select Security I'm thrown back into Manage your Apple ID screen that displays now as well this message "An unknown error has occurred"
    Tried several times, the same again and again.
    On top of the long hours on the forums I spent 20 minutes over the phone with the US support on  international charge, eventually I hanged up while waiting too long for the 3 rd expert but got an email later on indicating to clear my browser history and try again, which didn't work. Case number 519598448. Used my laptop with IE and my iPad, same result.

    This problem now appears for me too.
    When using iforgot.apple.com email-verification clicking the reset link results in the "Invalid Link" error.
    The error, that caused me to do this (password failing to verify against iCloud) has vanished since though.

  • Unable to log on with apple ID - error message "an unknown error has occurred"

    When I try and log on to apple website using my apple ID, I get an error message saying "an unknown error has occurred".  How can I fix this?
    I've changed my password several times and was able to successfully make a purchase from Itunes using new password, so I'm not sure what the problem is.

    For whatever reason, I can now log in to the apps store with one of  my ids. It says my other account no longer exists so I can not update pages and numbers. It will not let me rebuy these programs under the working account because my computer recognizes that I bought them before.

  • HT201303 An unknown error has occurred when trying to sign in , and I know I putting in the correct info, this stinks can anyone help? Because apple isn't...

    An unknown error has occurred when trying to sign in , and I know I putting in the correct info, this stinks can anyone help? Because apple isn't...

    urgh... just noticed my previous post said i have mountain lion... i meant that i have snow leopard.  no idea why i messed that up!
    anyway, i just tried reinstalling snow leopard from the usb key that came with the computer. Then, I installed software updates until it told me there were no more updates. After that, I tried the app store again, and it still is giving me the unknown error. really irked by that. may have to take it back to the apple store yet again, to see if i can figure out why the app store won't work.

  • Corrupted/Locked out apple ID "An Unknown Error has occurred" logging into support?

    I was forced to use a different apple id to log into this support community because all attempts from different devices and browsers using another ID have ended up at the password prompt with "An unknown error has occurred" at the community login screen.  The ID can still be "manged" and appears to be able to make purchases from the iTunes Store over the internet.  A phone incident case number 388249960 was opened and I spent over an hour on the phone with this problem.  The ID in question was set up more than two years ago to help with my wife's iPad 1 which we paid 800 plus for,,, all the storage and bells and whistles.  Recently she started using the iTunes store to purchase and download television series and we got in trouble because her directories were filling the c:drive on a Vista Business computer she normally uses.  Before starting to deal with the problem of storage, I tried to make sure everything was up to date and downloaded/installed the latest iTunes 11.0,1,, to her machine.  I already had it on another machine running Windows 7 and two older Windows XP machines.    All of them were "tested" for home networking to our Apple TV so that I could go to the TV and find a computer which could be used as a source for streaming music, videos, etc., etc. all based on her ID.  As of this writing, I believe all of that functionality still exists, but, when I navigate to support and try to log in using her ID and password, I get re-prompted for the password and then "Locked Out" when "An Unknown Error Has Occurred" pops up above the login via the web site.
    I am writing this after much agony and travial via an obsolete instance of Windows Explorer running on Windows XP Home Premium on an old portable using a newly created Apple ID which does not appear to have the same problems logging into the support community.  Can anyone out there help me?
    I have gone to war with Comcast's "free" security enhancement software "Constant Guard" believing that it might be the source.  This machine had it installed at one time and has had it completely removed, but... it still experiences the error when my wife's ID is used.
    The issue may be related to the recently added requirement for secuity questions and recovery email addresses which I tried to address for her ID and inadvertently ran into conflict/problem with using certain other email addresses with her ID.  Perhaps something is corrupted in the database for her ID, or related to problems with support for esoteric things like Microsoft's .NET enhancements which I have long been using on my computers, or possibly Constant Guard "started" the problem because it was probably running when account security data was being updated via the Apple web site?  I tried to get information about what I thought was the "recovery email address" associated with her account and was told by Apple Web sites that it was "in use" as an apple ID and could not be used as her recovery address.  When I called trying to confirm that this ID was "mine" I was able to provide one of two security clearance pieces of data, but not enough information to get the support person to straighten things out for me. I ended up creating "yet another" ID just to get clear of the mess.
    I made a suggestion to one of the folks I spoke with that an improvement to the functionality of apple ID's would be to support "consolidation" of accounts so that if several different Apple devices had been registered with different ID's and they all belonged to the same user(s) that a "common ID" could be created.
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Message was edited by: [email protected]

    [email protected] wrote:
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Then contact Apple directly.
    This is a user to user technical support forum.  No one here has access to manage Apple ID's other than their own.
    There is no Apple presence here.

  • My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error(1015)

    Hey guys. My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error has occured(1015). I have no clue what to do and all and any help would be amazing.

    See Here
    https://discussions.apple.com/message/15290457#15290457
    From the More Like This  on the right...

  • Error An unknown error has occurred when adding email to Apple ID

    I am trying to merge two Apple ID's into one. On one I changed the primary email address to an unused email address so I can take the former primary email address and add that email adress to the second Apple ID. When I try to add the email address that used to be the primary email address of the first Apple ID to the second Apple ID (either as a change to the main email address or add a secondary email address) I get the error "An unknown error has occurred." When I go back into the first Apple ID it will add that original email address as a primary or secondary account without any issues. But I get the same error if I try and add that original email address to any other Apple ID (I even tried adding it to a third Apple ID). It would appear that an email address used as an Apple ID cannot be used with any other Apple ID account. Is that correct?

    Apple’s having trouble with the Mac App Store and iTunes App Store right now. Try again later.
    (123845)

  • I have been trying to create an apple ID for the past 2 days and cannot succeed : it states an unknown error has occurred and no ID is created. What to do?

    i have been trying to create an apple ID for the past 2 days and cannot succeed : it states an unknown error has occurred and no ID is created. What to do?

    The internet is the internet. if its not working then its something to do with your not allowing cookies from apple's site or they are having issues.

  • Error: AN UNKNOWN ERROR HAS OCCURRED when trying to update the Picture Motion Browser (PMB) Portable software on an Apple Macintosh computer.

    Solved!
    Go to Solution.

    When the camera is connected to an Apple Macintosh computer, a prompt appears that says an update is available for the PMB Portable software. Selecting to update the software later causes the application to not respond and display the unknown error has occurred message. The PMB Portable update is required to make it work with the computer.
    Follow the steps below to resolve this issue.
    IMPORTANT:
    The computer must be connected to the Internet to complete the steps in this solution.
    For the MHS-CM5 and MHS-PM5 bloggie cameras it is necessary to download and install a firmware update before installing the PMB Portable update. The firmware update is only required when installing the PMB Portable update and is available from the same page.
    Select the option to Update Nowin the PMB Portable window.
    Download and save the PMB Portable update PMBPMAC12_Upgrade1004a.dmgfor Mac.
    After completely downloading the update, close the PMB Portable window. Make sure the application is closed by removing or ejecting the UNTITLED or NO NAME icon on the desktop. However, leave the PMBPORTABLE icon.
    Close any other unnecessary applications that may be running on the computer.
    Open the PMBPORTABLE icon on the desktop.
    Drag the PMBP_Win.exefile to the trash.
    NOTE: If PMBP_Win.exe file is locked and cannot be moved, unlock it by doing the following:
    Select the file.
    In the drop-down list, click Get Info.
    In the General section, next to Locked, click to remove the check mark.
    Empty the Trash to completely remove the PMB_Win.exefile.
    Run the PMBPMAC12_Upgrade1004a.dmgto install the latest update.
    Follow the on-screen instructions to complete the installation process.

Maybe you are looking for