Unknown error in customizing eprint email address

I'm trying to customize my a-i-o eprint email adress.
I enter the website area where I can customize the email address, I put the new email address in the field and then click on verify key but the website replies with a "unknown error".
The same email address I would enter in the field was previously used with another eprint a-i-o printer, but before uninstalling that hp printer, I previously removed web services in the right way by following the instructions.
After that and each time I try to re-use the same email address I get always the same "unknown error" message.
What can I do?
Thanks

Hi montefusco,
Welcome to the HP Support Forums. I understand that you are trying to use an ePrint email address that you used to have for another HP printer.
Once an ePrint email address has been claimed it is no longer available to be claimed again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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