Unknown Error Message in Itunes. (-9808)

Question

Hi all,
Currently I have itunes installed on a external/portable Hard Drive.
It has been working relatively ok. However, just a moment ago I tried to do an update (latest version on iTunes) and the error message came up. Then I tried to
download an App from the Itunes Store and the same message poped up.
Message:
*We could complete your iTunes Store request. An unknown error occured (-9808)*
There was an error in the iTunes store. Please try again later.
I have gone to *Help > Check for Update.* and the update box appears asking if I would like to update iTunes. However, when I accept it does nothing, and does not update iTunes.
I am wondering if having my iTunes installed on an external Drive is the reason why my its not functioning properly.
I have organised for all iTunes files to be set up on the external, so I would assume that it would work ok.
Would anyone have a clue what I have done wrong?
Your help would be greatly appreciated!

Answer 1

I have posted the results below. However, these are the results from one computer I use. I am normally switching between two computers; My computer at work and my computer at home.
*Diagnostics Results - Work Computer*
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard HP Compaq dx2250 Microtower
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number E3D8DB7B70691949
Current user is an administrator.
The current local date and time is 2009-06-18 16:23:38.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon Xpress 1150
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {8EA57530-38F9-45AE-BE01-C41DA77D844B}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.156.2.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.156.2.1
DHCP Enabled: Yes
DHCP Server: 192.156.2.7
Lease Obtained: Thu Jun 18 08:16:27 2009
Lease Expires: Fri Jun 26 08:16:27 2009
DNS Servers: 192.156.2.7
192.156.2.7
192.156.2.6
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: proxy.imagetec.com.au:80
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-06-18 16:15:53.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.1.0.1),
D: TSSTcorp CDW/DVD TS-H492C, Rev CB07
Drive is empty.
** iPod/iPhone Connectivity Tests **
iPodService 8.1.1.10 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.12.36.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPhone 3G running firmware version 2.2.1
Serial Number: 88846W2QY7H
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.