"Unknown Error" message when I try to do a backup

When I try to do a backup with the destop software, it finishes with an "Unknown Error" message. I can't seem to figure out why and I really really want to do a backup.
Thanks.
edit: It gets hung up on "firewall options" and then shows the "unknown error" message.
Message Edited by RedBikeGirl on 06-08-2009 03:24 PM

In every case I can find, clearing the browser cache clears this problem... so let's go a bit further, try clearing ALL the options in the browser.
Just go to the browse > Menu> Options > Cache
Operations and clear History, Content Cache, Pushed Content and
Cookie Cache.
And I would still recommend a full reboot (powered on, battery pull reboot)
If still not, you can try this:
Go to Backup/Restore in your Desktop Manager > Advanced. Find the
browser cache and click "clear".
The return to the last screen and back
up.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
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