"Unknown Error" msg. for Officejet J3640

My printer, about 6 months old, has always been unreliable.  It refuses to print and it refuses to give me an error number or title.  I have searched all the posts here in the forum, I have run a test page (all okay), printed a document from Word 2007 (sometimes okay), but it won't print my online bank statement.  The printer has an LED but there is not a message there.  My OS is XP, 3rd SP, and my computer is a Dell Optiples GX270.  Help!

more info...
when i create a new folder in Publisher, I also get the same error msg.

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    Originally Posted by Craig Wilson
    Export the object as an "AXT" file and mail to
    Craig_D_Wilson at yahoo dot com
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Support Forums Volunteer Sysop
    Novell does not officially monitor these forums.
    Suggestions/Opinions/Statements made by me are solely my own.
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    "Kenneth " <[email protected]> wrote in message
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    > Environment: ZFD4
    > Windows OS: 2000 Professional Sp4
    > Novell Client: Tried both: 4.83SP2 and 4.91SP3
    >
    > Zenworks Server: NW51 SP6
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    > I successfully created a NAL object for an application called Delphi from
    > a company called NewMarket. The Application utilizes an SQL database and
    > runs off a Windows 2000 server. We already have one NAL object for this
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    > DelphiMV92.Woodbine.OJC (id=5 [5], 5[5]).
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    > empty.
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