Unknown error: there was a problem getting the status directory!

Hi, Folks,
I followed the instructions on this page :http://deimos.apple.com/rsrc/doc/iTunesUAdministrationGuide/AddingContent/chapte r_12_section_6.html#//apple_ref/doc/uid/AdminGuide-CH22-SW5, and try to upload a file to our university's Itunes U site.
I believe got every step right, but server return a error message: "unknown error: there was a problem getting the status directory". Any suggestion or information will be helpful.
Thanks
Youjun

Forgot to mention.  ours is a public site but the collection I am trying to access is not published.
Youjun

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