Unknown IMEI and ICCID issue

I'm going crazy with this. My iPhone 3GS was charging while connected to my iMac. Next thing I know it beeps at me and on the phone it shows the "connect to iTunes" display. I try and connect and disconnect and when I hit the little question mark in the corner is shows that the IMEI and ICCID are unknown. I've never even removed the sim card from my phone.
Then iTunes pops up and says in order to sync I need to put in my iPhone passcode, but when I try that, all the phone will do is go to the make emergency call screen, which it can't even do as there is no signal on the phone. So, basically every thing it is telling me to do I've either tried to do or have not been able to do because it wont let me.

*Try this:*
1.) Take out your SIM card using a paper clip (or SIM removal tool)
2.) HOLD the Sleep/Wake & Home Button until the phone restarts
3.) Re-insert your SIM card (after it's done restarting)
4.) HOLD the Sleep/Wake & Home Button again until the phone restarts
5.) Open up iTunes and connect your phone to your computer
The next thing to try if that doesn't work is the 'Restore' options in iTunes. If restore fails too, then you will need to bring it in to have it looked at.

Similar Messages

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    This indicates a serious hardware issue.  Take the device to Apple for evaluation and replacement.

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  • HT201412 my phone says imei and iccid unknown, does anybody know what i might do to fix problem?  Itunes does not recognize the phone. :((

    My phone says IMEI and ICCID unknown, does anybody know what I might do to fix problem?

    While it could be a hardware problem (if so, take it to Apple for replacement), it is also a common sign that your attempted baseband update, (or hack) did not apply correctly.  Whether it is reparable  is not something for discussion on these forums.

  • IMEI and ICCID unknown

    Hi everyone. My 3Gs has just advised me it needs to be Restored and cannot make or receive calls I have also clicked on the little information button and it tells me the IMEI and ICCID are unknown.
    I plugged it into iTunes and was advised the iPhone I conected is not recognised and cannot be activated for service. It is recommended I visit my nearest Apple store for more information.
    This has happened before and when I tried to restore it, it kept giving me the Error Code 1013 (unknown.) I had it restored yesterday at a Vodafone store (the local seller and network provider for the iPhone) and it was working perfectly until this evening (a whole 24 hours of use.) The Restore he did also installed the new iOS4.
    Has anyone else come across this problem and can advise of what can be done to rectify it?
    Thanks in advance.
    Message was edited by: maffiew

    I bought a brand new 3GS in March. Now it keeps doing same thing: imei:unknown iccid: unkown
    . Well, in the end you have to RESTORE your phone. However, if you leave it long enough, it'll actually fix itself somehow (Fully charged battery? Reset? I don't know why it suddenly fixes itself). Then the problem will be opening apps. Just install and update or get a free app, it fixes the closing windows.
    My question: WHY? This is the 8TH TIME IT HAS STOPPED WORKING, THE 3RD I'VE ACTUALLY HAD TO FULLY RESTORE!! This SHOULD NOT BE HAPPENING WITH A 4 MONTH OLD PHONE!
    The WORST part (Can ANYTHING BE WORSE??)?! The nearest Apple Store: 3 hours away!!!!!!!!!
    Best Buy where I purchased all 3 of our family's IPhone LITERALLY told me, "Well, I'm sorry you didn't buy the black tie protection" and the guy LITERALLY HUNG UP ON ME!!!!!!
    Of course I called back requesting a manager.
    This is a TRAVESTY! I had NOT even installed the newer versions of the IPHone updated software OR ITunes-so I KNOW it's NOT that. It's STILL occurring AFTER I DID Update: I KNOW it's NOT that!
    How many hourse am I going to need to waste on this? My suggestion: The 1ST TIME IT DOES THIS: INSIST! INSIST THEY GET YOU A NEW PHONE!!!! It's NOT something that's going to go away!!!!

  • IPhone 3GS first gives warning: unknown IMEI and unknown ICCID! Restoring failes with error 1002!

    My iPhone 3GS suddendly couldn't connect to the mobile provider's network. As I was in a rural place, I though this was because of bad coverage. It was then still possible to use Wi-Fi. After a while the phone asked to connect to itunes and gave the following warning: unknown IMEI and unknown ICCID.
    I tried recovering it but procedures failes after hours with error 1002.
    Is there a fix for this problem or do I need to go to a service center?

    Thanks Carolyn, I've tried all the options, but still it does not finish the recovering process. It stops with still a half millimeter on the statusbar .
    Will probably just have to go to a service center. I already read that more people have the same problem and no one found a solution. As I am abroad and my iPhone largely exceeded the warranty time, I wonder what they will charge.

  • HT3743 I bought a used iPhone 3 from eBay my husband tried to update it and all that comes up on the screen now is the imei and iccid numbers with iTunes icon and a USB have I bought a dud or what

    I bought an iPhone 3 from eBay and when my husband tried to update it all that comes up on the screen is the imei and iccid numbers along with the iTunes icon and a USB. I can only use it for emergency calls as that is all that happens when I slide it on. Have I paid $250 for a dud phone or what can I do to fix it. Any help would be appreciated .

    Sounds like your iPhone was hacked to unofficially unlock it. You can put it in Recovery mode, connect it to iTunes and Restore it in iTunes. Then you will need to call AppleCare, give them the model and serial numbers and find out which cell provider it is locked to. After you get that information contact that cell provider and see if you can get it officially unlocked.

  • Dear Apple I buy a refurbish iPhone 5s the IMEI ******* and ICCID ******** and i restored the device when i restored its locked to iCloud and i don't know the username and password i hope to help me about the problem asap.  Best regard

    Dear Apple
    I buy a refurbish iPhone 5s the IMEI ******** and ICCID ********** and i restored the device when i restored its locked to iCloud and i don't know the username and password i hope to help me about the problem asap.
    Best regard
    <Edited by Host>

    This is a user forum. You aren't talking to Apple here.
    Return your iPhone for a refund. There is no way to remove the Activation Lock. Apple won't get involved.
    <Edited by Host>

  • HT1349 i lost the IMEI AND ICCID NO. ON I-PHONE HOW I CAN RESTOR THEM BACK TO THE PHONE

    how to restore my IMEI AND ICCID ON MY I-PHONE FROM i-tunes

    You're hosed. Missing IMEI and ICCID indicate a critical failure. It can't be fixed. The phone is now a paper-weight. Congratulations. You may as well open it up with a hammer and a screwdriver to see all the cool stuff inside. Google isn't going to help you. Nothing will. It is truly destroyed.

  • Unknown imei and unknown iccid

    my iphone 4g 32 Gb after restore is showing emergency call no service and unknown imei, unknown iccid

    If you are stuck on the Emergency Call Screen and have not access to your iPhone, then first step is to Restore the Firmware again, and Set Up iPhone as New.
    If your iPhone is ON, then go to Settings App>Airplane Mode and toggle ON and OFF several times to see if you get reception bars, obviously leave it OFF.
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  • How to fix iphone 4 Imei and iccid unknown ?

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    You can put your device in DFU mode (Device Firmware Update) to flush out the entire of the current firmware and reinstall it with the update file. After you got the update file,
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    AnrBjötk wrote:
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  • Activated iphone 5 with old iphone 4 IMEI and ICCID numbers

    Now my iphone 5 doesn't have service, but it says the device is activated. Does anyone know how to fix this?

    Below shows what is stored in a back up:
    iTunes
    http://support.apple.com/kb/ht4946
    iCloud
    http://support.apple.com/kb/ht4859
    Apps are not stored in back ups but the App Data is stored in the back up. If you want to know how to restore from a back up follow the article below:
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  • No IMEI No ICCID

    Ok this is where I'm at, I have had this happening since december of 2010 after update to 4.2.1. Connected to iTunes and restored, originally would get a "1013" error message and after couple of time finally got it back to working condition by deleting a line in a file in the system 32 folder. Then I started to get this, restore needed message and losing my IMEI and ICCID. Tried to downgrade to 4.1 and would get a 1015 error, then restored back to 4.2.1. Still get this error, and happen on average twice a day. Took it to apple genius, they told me it software related, and is corrupted. Also note, none of my 3rd party apps work, would close as soon as I try to open them. Well the guy at apple told me to restore again, but to restore as a new phone instead from back up. Done, and still am stuck with this situation with my baseband dropping out. Tonight I'm going to try 4.3.1 and will see what happens.

    Hi, Did the upgrade solve your problem> I hv a factory unlocked 3gs, which started giving this error after upgrade to 4.3.1. It was working fine till then.

  • My ipad is showing imei no. and iccid no. and its stuck

    My ipad is showing imei no. And iccid no. N its stuck

    Hi there hetal,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    -Griff W. 

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