Unknown IMEI/ICCID

Hi, after using the phone for several hours my carrier crashes and after i reboot my device i get to see the iTunes logo and when i press the sign it shows;
IMEI: UNKNOWN
ICCID: UNKNOWN
When i reconnected the iPhone several times, iTunes will activate the phone.
The phone is bought at a local retail store, and is factory unlocked. If i restore it with iOS 4.2.1. it works for a few hours and after that it stops again.
Message was edited by: JonDo71

The phone is bought at a local retail store, and is factory unlocked
There are no officially unlocked iphones sold in the US from official sources. If your phone was sold to you as unlocked, it was either hacked to unlock it(likely) or is an import from an official source that sells officially unlocked iPhones(highly unlikely). If I were in your shoes, I'd retun the phone & get my money back.

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Unknown IMEI & ICCID on 3G iPhone

My 3g iPhone seems to have lost it's IMEI & ICCID id's and as a result it refuses to restore or sync with my macbook. for what it's worth it has the 2.2.1 software which has been loaded almost since the release.
Any ideas please ?

Hi,
If you haven't already, try resetting or restoring the iPhone.
To reset the iPhone hold the Home and Sleep/Wake buttons until you see the Apple logo as described here: http://docs.info.apple.com/article.html?artnum=305743
This article: http://support.apple.com/kb/HT1414 will walk you through restoring the iPhone.
Does iTunes show one of the messages in this article: http://support.apple.com/kb/TS2455 ?
If the iPhone shows the default IMEI, it will likely need service.
!http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS2455/TS2455-1.png !
This article: http://www.apple.com/support/iphone/service/faq/ provides answers to Frequently Asked Questions about iPhone service.
-Jason

Unknown imei and unknown iccid

my iphone 4g 32 Gb after restore is showing emergency call no service and unknown imei, unknown iccid

If you are stuck on the Emergency Call Screen and have not access to your iPhone, then first step is to Restore the Firmware again, and Set Up iPhone as New.
If your iPhone is ON, then go to Settings App>Airplane Mode and toggle ON and OFF several times to see if you get reception bars, obviously leave it OFF.
If still problem, Settings App>General>Reset near bottom>Reset Network Settings.
If still problem, Restore Firmware and Set Up as New.
If still problem and you have Warranty or AppleCare Coverage take iPhone to Apple for resolution of this problem.

IPhone 3GS first gives warning: unknown IMEI and unknown ICCID! Restoring failes with error 1002!

My iPhone 3GS suddendly couldn't connect to the mobile provider's network. As I was in a rural place, I though this was because of bad coverage. It was then still possible to use Wi-Fi. After a while the phone asked to connect to itunes and gave the following warning: unknown IMEI and unknown ICCID.
I tried recovering it but procedures failes after hours with error 1002.
Is there a fix for this problem or do I need to go to a service center?

Thanks Carolyn, I've tried all the options, but still it does not finish the recovering process. It stops with still a half millimeter on the statusbar .
Will probably just have to go to a service center. I already read that more people have the same problem and no one found a solution. As I am abroad and my iPhone largely exceeded the warranty time, I wonder what they will charge.

HT1267 my iphone say imei iccid unknown after i upgraded please help

my iphone says imei iccid unknown after i upgraded please help

That indicates a critical failure. It can not be fixed. The phone will need to be replaced.
Often, this is the result of attempting to update a jailbroken phone.

HT201441 please help me try to contact the owner of this phone IMEI **** ICCID **** i got his phone now with me but i dont know how to contact them first time

please help me try to contact the owner of this phone IMEI **** ICCID **** i got his phone now with me but i dont know how to contact them first time i got it low battery contact me
I will explan more how i got this phone
Call me +**** Micky Thai
<Personal Information Edited By Host>

A long shot but you might try using the phone to send an email to the phone asking the owner to call their mobile phone. If the owner has a computer they may get the email and get in contact with you.
But Roger's suggerstion of turning it over to the police is the best bet.
OT

Unknown IMEI and ICCID issue

I'm going crazy with this. My iPhone 3GS was charging while connected to my iMac. Next thing I know it beeps at me and on the phone it shows the "connect to iTunes" display. I try and connect and disconnect and when I hit the little question mark in the corner is shows that the IMEI and ICCID are unknown. I've never even removed the sim card from my phone.
Then iTunes pops up and says in order to sync I need to put in my iPhone passcode, but when I try that, all the phone will do is go to the make emergency call screen, which it can't even do as there is no signal on the phone. So, basically every thing it is telling me to do I've either tried to do or have not been able to do because it wont let me.

*Try this:*
1.) Take out your SIM card using a paper clip (or SIM removal tool)
2.) HOLD the Sleep/Wake & Home Button until the phone restarts
3.) Re-insert your SIM card (after it's done restarting)
4.) HOLD the Sleep/Wake & Home Button again until the phone restarts
5.) Open up iTunes and connect your phone to your computer
The next thing to try if that doesn't work is the 'Restore' options in iTunes. If restore fails too, then you will need to bring it in to have it looked at.

IMEI & ICCID Unknown

iphone 3GS currently has image of the itunes icon and a usb cord. if i click the i symbol it has a IMEI # & a ICCID #, both UNKNOWN on the screen. When the phone is on, it is not even detected in itunes, or does not even charged. It only charges when i turn off my phone. its a factory unlocked piece, but not in warranty now. What to do??, please help me out how can i recover it?...

Hello,
I have the same problem here...
I bought my IPHONE 4 sunday, August 24 2011
It seem normal 'till it turn off by itself 1 day after
I couldn't turn it on, dead Iphone...
If I charge my iphone, it shows "IMEI unknown, ICCID unknown"
I already tried to restore with Itunes, and couldn't be done
it tells "ERROR 1611"
What can i do? Please help...

HT1688 My Iphone 4 si showing unknown IMEI and ICCID.

What can i do to fix my phone. Any help

This indicates a serious hardware issue. Take the device to Apple for evaluation and replacement.

Hi, I bought a İphone 4, it asks activation İcloud but I do not know login & password, but the box and all the codes (IMEI,ICCID) available. What to do?

Hi, I bought a İphone 4, it asks activation İcloud but I do not know login & password, but the box and all the codes (IMEI 013126007351651,ICCID 8999404110643086147) available. What to do?

If you bought the phone used then you will need to contact the previous owner - only the owner of an account can remove a device from their account (neither Apple, nor fellow users here on these forums, can do it) : http://support.apple.com/kb/TS4515

Iphone imei iccid unkown

i bought the iphone second hand on ebay and when i plug the iphone into itunes i get "No SIM card installed in the iPhone you are attempting to activate" also when the sim is in it says no service
ive tried putting the phone into dfu mode
trying multiple sim cards
turning on and off
iphone 4 ios 4.3.5

Brick means your iPhone is useless. You cannot unbrick it. That iPhone
is useless. Hopefully this was not an expensive lesson. Now you know
why the sale was as is and with no returns.

IMEI: Unknown ICCID: Unknown need to restore but how?

My Iphone 3GS is displaying a message IMEI: Unknown ICCID: Unknown and will not allow me to get past the lock screen on the phone. I also have a message that says that I have to restore through Itunes but when I plug the phone in Itunes cannot access the phone b/c of my password protection. I only have the option to make emergency calls and have no option to unlock the phone. I have tried multiple resets and have removed and replaced the sim card. What do I do?

You're welcome.
If you can't force the phone into recovery mode you can try DFU mode:
1. Close iTunes.
2. Connect your iPhone to your computer and then launch iTunes.
3. Turn your iPhone off (hold down the power button at the top of the iPhone).
4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
6. Hit the OK message that should popup to restore your phone.
Bear in mind, you could very well have suffered a hardware failure. IMEI & ICCID unknown are indicative of a hardware failure. You will not be able to restore your phone if, in fact, it has suffered a hardware failure. Your next step would be to make an appointment at an Apple store.

IMEI Unknown

I have just encountered an IMEI & ICCID unknown connect to Itunes error message whilst using the phone on a holiday in the us. It now only lets m edial emergency calls but alerts me about calender meetings. I have no phone, no GPS, no wireless, no email and no access to preinstalled Apps for sat nav, travel guides and hiking Mercator mapps paid for and downloaded for my holiday in the US.
I am 3000 miles from home with apple support contracts, 1 yr warranty and cannot find any information on what to do. I connected my Iphone as requested to itunes on my portable PC but was informed iTunes cannot connect to the phone unless I key in my password which I cannot do because the phone will not let me access its applications.
Can somebody please tell me what I need to do as i seem to have wasted a lot of money on a phone and apps which no longer work but cannot determine if this is a telco or apple issue and my nerest apple store is in Chicago.
Can anybodody please advise a solution for a phone that has not been unlocked and every app has been paid for and downloaded through the apple store. My holiday is now somewhat ruined because I cannot use the phone and apps i have paid for which all seem to be working in the background because i keep getting alerts for events in my caender.
Many thanks

Try calling U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466).

IMEI Code Unknown

hello there ,
ive got my iphone 4 from london , and i live in kuwait , when i put my sim and turned on my iphone it works for a about 10 mins ... and get the No service , mostly happens when i use the cellular data thing from the 3G .. and when i restart my iphone i get the IMEI And The ICCID Uknown ... so i googled and saw some topics in the website .. and said that the iphone needs to be replaced ...
now the problem is ive sent my iphone with a friend to london .. and they said they cant refund nor replace it .. they claim that it works perfectly there without any problem .. and i got it back tried it and still didnt work ,, sent it back to london a week later .. and they still wont refund or replace , but before i sent it , ive took a screen shot for the IMEI ICCID unknown problem , so they dont say it works perfectly , surprisengly they did , and theyve seen the screen shot , and still ... and did i mention its under the warranty ?
yaah it is .. so please i need ur help guys
many thanx

AFAIK, the iPhone is not officially supported by any carrier in Kuwait, nor is it officially sold there yet. I suspect this is part of your problem & why the phone tests fine in London & won't work where you live. Regardless, there is not much you can do if Apple has told you twice that your phone is fine. How did you obtain your micro sim? Did you cut down a regular sim? Perhaps your problem is the sim you're trying to use isn't being read properly.

How can I get my ICCID

大家好，我最近刚刚丢失了我的iphone 4S，我听说ICCID都对应的SIM卡的号码，所以我最好先找到对应的ICCID，如果某人重新对iphone刷机了，这样必然有一个新的ICCID出来，但是苹果官方已经屏蔽了ICCID的信息，有没有人能告诉我怎么样通过我的IMEI或者序列号查询到现目前的ICCID？先谢谢大家了！
I lost my iphone 4s recently, I heard that ICCID is corresponding to the mobile number, so it's better to get my ICCID, if someone recover this iphone must have a new ICCID, but Apple screened ICCID information now, so could someone tell me how to search out current ICCID with my IMEI or SN? I appreciate any good suggestions or answers！

Also see this post:
https://discussions.apple.com/thread/4997619?tstart=0
It basically says you cannot do much even if you do get the ICCID. But it suggests other steps you can take.

Unknown IMEI/ICCID

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