Unknown problem installing itunes please help

Hey, im trying to install itunes on a computer and i keep getting the following error
"itunes installer completed, the installer has encountered errors before itunes could be configured. to retry these operations at a later time, please run the installer again"
anyone had this problem or have any ideas on how to fix it?

Hi Fariha I have the exact opposite of what you are experiencing.Mine is in a stopped state and refuses to start. lol. Its in the link below.
http://discussions.apple.com/thread.jspa?threadID=1892032&tstart=0
I might be able to piggy back on your thread. First of all have you triedd stopping the service though task manager? Do that and see if there is an error message. I hope someone can suggest a registry hack that may solve this IPOD service issue.

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Problem Installing iTunes, please help!

I used to be able to have the iTunes before it included video and now I am unable to install iTunes onto my computer. Everytime I try I get this message:
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Can anyone help me at all?

Hi Fariha I have the exact opposite of what you are experiencing.Mine is in a stopped state and refuses to start. lol. Its in the link below.
http://discussions.apple.com/thread.jspa?threadID=1892032&tstart=0
I might be able to piggy back on your thread. First of all have you triedd stopping the service though task manager? Do that and see if there is an error message. I hope someone can suggest a registry hack that may solve this IPOD service issue.

Problems with iTunes, please help

Hey:
This is my problem... I just bought and iPod Nano and installed the iTunes software, and at the beginning it was working perfect, then my computer started doing weird stuff every time iTunes was on and it even got me the blue screen of death (I have a PC and my OS is Windows Vista Ultimate) so I had to restart my computer.
After doing it, I cant open iTunes anymore. Each time I do I get first a message that says "iTunes has stopped working. Windows is looking for a solution to the problem.", after that I get a message that says "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if any solution is available."
Then I get a windows that says this:
"Download updates for iTunes
This problem was caused by iTunes. iTunes was created by Apple Inc..
Solution
A newer version of iTunes is available for download that will address this problem. Apple Inc. recommends updating to the latest version of iTunes to take advantage of security and stability improvements.
Go to the Apple Inc. website and install the latest version of iTunes:
Apple Inc."
But Im already running the last version and Ive even desinstalled and installed the software twice. I dont know what else to do and without iTunes, my iPod Nano is worth nothing.
These r the details of the problem Im getting:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.5.0.20
Application Timestamp: 472bcf3d
Fault Module Name: QuickTime.qts
Fault Module Version: 7.3.0.80
Fault Module Timestamp: 473be8d5
Exception Code: c0000005
Exception Offset: 00055e30
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 720c
Additional Information 2: 87abfdde4e44868a2d32f6948e899598
Additional Information 3: 9842
Additional Information 4: 44f9b0c24d5b0e3b47d19db09c196961
Extra information about the problem
Bucket ID: 582161050
So, can anybody help me please??????
TIA
Antonio R.

What happens if you try to start Quicktime? Does it work normally? I am guessing that it doesn't, but describe what happens with any error message in full.
I am jumping the gun with the troubleshooting sequence here, but ...
Have installed any of the following - ACE & K-Lite mega codecs package, QT alternative, Storm codec, also WinAVI video converter. These are know to cause problems with QUicktime and need to be uninstalled.
ANyway I suggest you do a complete removal of iTunes and associated programs followed by a phased install of QUicktime then iTunes.
Download a new copy of iTunes and the stand alone Quicktime installer:
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Use the follwing method to remove the programs:
XP
http://docs.info.apple.com/article.html?artnum=93698
Vista
http://docs.info.apple.com/article.html?artnum=305409
Install Quicktime and check if it works, then install iTunes.
Does it work now?
This has been based on the assumption that QUicktime doesn't work, if it is OK here is an iTunes troubleshooting link:
XP
http://docs.info.apple.com/article.html?artnum=302856
Vista version
http://docs.info.apple.com/article.html?artnum=305491

Can't install itunes, PLEASE Help

Hello! first of all thanks for clicking on this and having a look at my issue.
I have a problem with downloading itunes, it goes all through the installation gets to the end and comes up with this nonsense error message anyone know what this is about? please help, thanks!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Error won't let me install iTunes - please help !

When I have tried to download the latest version of iTunes so that I can update my iPhone the software won't install correctly. I even un-installed iTunes and tried from scratch.
I get so far then get the error message "Could not write value to key \software\classics\itunes.m4r verify that you have sufficient access to that key or contact your support personnal".
I'm using Vista and had turned off the spyware software and have administration rights.
Can anyone help please, at the moment I have no iTunes !!!!
Thanks

Could you confirm the full error message and is it identical when you try to install and uninstall?
These permission issues can be tricky.
To start you need to download the iTunes installer from:
http://www.apple.com/itunes/download/
And save it on your PC. ( You may already have done that.)
Try running it with "Run as Administrator". (You can access this by right clicking on the installer.
You can also try running the installer from another administration account.
Failing that, find the key mentioned in the error message using Regedit. I assume it is HKEYLOCALMACHINE\Software\Classes\iTunes.m4r
Right click on it an select permission then advanced. Apart from some other permissions, you should have Administrators and SYSTEM with full control, inherited from ...software\classes and it should apply to this key and sub-keys.
Is that what you have?

Problem downloading iTunes - please help!!!

SORRY!!! Just realised I put this in the Mac forum instead of the Windows one. Can't delete this post so apologies, it's over in the right place now!!
I recently bought my first iPod 80GB Classic) and went onto the Apple site to download iTunes but everytime I try to open the set-up file I save to my desktop a window appears with the following message:
"Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group."
and when I click on OK, the window closes and I can't get any further in trying to download iTunes. I've tried all the tips on the website, I've deleted all temp files, deleted Quicktime player and tried to re-download that, I've used the msconfig and turned off all applications that may interfer with the download, including my firewall, but so far nothing has worked!!! I even emailed the customer support but they told me I'd sent my request to the wrong place and they were no help at all, except to tell me to download the latest version of iTunes!!! I would if I could, but I can't!!!
Please does anyone have any ideas on how I can get iTunes on my computer so my computer recognises my iPod?!?! I don't even want to get music off iTunes, I just want to get my music off my computer and I can't do that without iTunes!!!
Any ideas would be fantastic as I'm about to crack up!!!
Message was edited by: zamzam

Ok so I got a disc from a friend who recently, and successfully, installed iTunes to see if that would help. I managed to save the iPod Updater (whatever that is) but then I got an error message saying "1628: Failed to complete installation", so still no iTunes. I've tried to uninstall amd reinstall my USB ports to see if that would help but still nothing!! Does anyone know if there is a file that you can put directly onto your iPod that allows any computer that it's plugged into to recognise it so music can be synced from Windows Media Player without the need for iTunes?
Oh and thanks to everyone who's replied, it's really appreciated even if I'm still as frustrated as ever!!!
Message was edited by: zamzam

Problem launching iTunes PLEASE HELP!!!

hi, this is my first time with an ipod and i haven't had difficulties until now. When ever i try to launch iTunes, there is an error and it says:
iTunes cannot run because it has detected a promblem with your audio configuration.
i tried to re-install iTunes and nothing happened =(
any suggestions?!
thank you soo much in advance

I wonder if you followed the steps in this article
when you uninstalled iTunes and Quicktime?
http://docs.info.apple.com/article.html?artnum=93698
so you suggest that i un-install itunes and then re-install it?
i will do what ever it takes!
thank you soo much for your advice

Every time I try to update an app or download from iTunes a message appears 'unknown problem has occurred' please help as to why?

Every time I try to update an app or download from iTunes a message appears 'unknown error has occurred' can anyone help as to why this would happen and how to fix the problem? Thanks

Are you using a proxy or a VPN to connect to the internet? If you are, this is possibly the reason why. I suggest using anothe connection which is not a proxy.

Problems installing Quicktime - please help!

I just purchased a new iPod and I attempted to install Quicktime 7 from the site and as the download completes, an error message pops up saying "Some installation files are corrupt. Please download a fresh copy and retry intstallation." I also tried installing the itunes and quicktime components using the iPod CD, but I also get an error message as the download completes telling me to get a fresh copy and start again. What should I do??? Any help would be really appreciated. Thanks
(I am running on XP)

bump
for all of you having problems with Quicktime, install the alternative version. works great! no more problems or time wasted searching for answers to error questions!

Error While Installing Itunes (Please help)

Alright, just went on apple.com, installed the newest itunes, and downloaded the setup, started the installation, and it stops at one part that says stopping services. Now i have no clue what that means or what its doing, but after about 10 minutes it pops up a message that says.
Service
'##IdString1.6844F930_1628_4223_B5CC5BB94B879762##' (Bonjour Service) could not be stopped. Verify that you have sufficient privileges to stop system services.
[Retry] [Cancel]
Now, ive retried it and it just does the same thing. Please someone tell me what to do. Ive completely cleared every single thing that had to do with itunes off my computer then redownloaded and installed it. Nothing works. I am on the admin account on my computer, and always will be, so nothing different there. I had itunes before, and it worked, but it stopped opening, like i could click it and it would act like its loading, then nothing would open. So i tried this today and this is what ive been getting for the past few hours. Please respond ASAP.

Use that MS installer cleanup to get rid of iTunes first, then QuickTime.
Actually, I should back up. Go to the article I link below, and scroll down to the section
*General Installation Troubleshooting*
Important: A majority of customers experience successful iTunes installation after completing these troubleshooting procedures. If one does not help, proceed to the next.
-Completely Remove iTunes and QuickTime (Click to show)
-Empty your Temp directory and restart (Click for more)
-Clean up iTunes installer files on the computer (Click for more)
-Download QuickTime Standalone Installer (Click for more)
-Disable other conflicting software (Click for more)
-Make sure your folder names don't contain strange characters (Click for more)
http://docs.info.apple.com/article.html?artnum=93976

Unknown error in itunes - please help!

I am experiencing problems synicing my ipod touch with itunes.
When I plug in my ipod and click sync it loads for a while and then comes up with a message saying "An unkown error has occurred (-69)"
Can anyone please tell me what this means and how to fix it, because everytime I have tried to click on diagnostics itunes has frozen?
I have also updated both the itunes software and the software on my ipod and still this problem is occuring.

Have you had a look at this troubleshooting page? It may be of some help: iTunes displays a -69 error when syncing iPod

Suddenly Cannot Uninstall/Install iTunes :( please help!

After a recent necessary restore, I went to the iTunes shortcut on my desktop to open the application and I receive the error message "that action is only available for products that are currently installed". So I attempted to re-download iTunes, however I am receiving the error message "older version of iTunes cannot be removed. Contact technical support group." (which I assume is this discussion board because I cannot find help anywhere else on the iTunes site.) When installing it attempts to uninstall the previous application, and the message reads "the feature you are trying to use is on a network resource that is unavailable. iTunes.msi cannot be found."
Please advise and help, thank you!

hi Brandon!
here's a good place to start with a 1406:
http://docs.info.apple.com/article.html?artnum=93865
keep us posted on your progress.
love, b

Serious problem with itunes, please help!

ITunes gives me an error when I try and open it, says windows has encountered an error. I tried uninstalling it and it gives me another error but says iTunes has uninstalled and asks me to restart. iTunes is gone from my add/remove menu but quicktime remains and refuses to uninstall. The uninstall box simply closes halfway through opening the uninstallation program. Help please!

hi matt!
gaah. okay, first of all, make sure your
b antivirus and antispyware
are switched off during installs and uninstalls.
lets try using the Windows Cleanup utility to remove the QT clog in your Add/Remove:
http://support.microsoft.com/kb/290301/
... and also use it to make sure you've got rid of any last vestiges of itunes from your system (i don't like the sound of that crash on the uninstall).
then use the instructions on uninstalls given here as a guide to manually removing itunes and QT program files and folders:
http://docs.info.apple.com/article.html?artnum=93976
now download and save to your hard-drive a standalone QT installer (well run the installation from there rather than online). there's a link to a standalone inside here:
Scott Patrie, "Installation hangs on "installing QuickTime"", 10:33pm Oct 7, 2004 CDT
once that is properly installed, reboot. then download and save an itunes 5.0.1.4 installer to your hard-drive, and then run that.
keep us posted on your progress. if you get any further errors, describe them as fully as you can (include error message numbers if you're getting any).
love, b

Edge Animate's OAM file problem placed in Muse or other unknown problem?? Please help!

Hi,
I need help please. Did anyone do a whole page animation in Edge Animate and place the OAM file into Muse, and somehow all the menu and social media icon buttons in Muse are blocked by the placed animation? All my menu buttons, social media icon buttons and a link are not working (blocked by the transparent AN stage). I can't go to any other pages because of this issue when previewed in browser. My animation is a slide-open page from center of the page to both right and left side, also text moved up to the top. All are moved out of the stage once animation finished to show the home page with contents, including menu and social media icon buttons. Thanks for your help in advance!!
Thanks,
mykw123

That answers why the two G4's talk normally! I do
have the TCP/IP settings set up manually.
Well, if they are already set manually, maybe you should change them to Auto-negotiate. You shouldn't have to use the Manual setting at all. If you so, then someone, usually the people who wrote the driver for the network card, have screwed something up. It then becomes your job to fix it.
The problems are just very slow document/file
transfer from either new to old or old to new
computer over network, which usually is great with
the two G4's.
That is probably the problem. You may want to go ahead and setup the new machine with manual settings to match the G4s. Otherwise, even the Internet will be noticeably slower.
As for Target Disk Mode...so reboot the old G4
holding the T key and the hard drive should show up
on the desktop of the new computer?
That will do it. It is the best and fastest option to transfer large amounts of data. But even target disk mode is kind of slow. A real, external firewire hard drive will be the fastest of all. It is an excellent idea for backups and this kind of thing.

Problem installing. Please Help!

I had an older version of itunes installed on my computer with an older ipod i had. I then installed video ipod itunes and now this happens whenever i click 'itunes'
[IMG]http://i15.photobucket.com/albums/a375/adamisheretosavetheday/ipod.jpg[/IMG]

Try installing an older version of iTunes first.
To be quite honest I wouldn't got to iTunes 7 just yet anyway, there's a LOT of bugs. Stick with 6.0.5
Older versions of iTunes can be found here http://www.apple.com/support/downloads/
Windows XP Pro SP2; Matrox G550; Dual screen

Unknown problem installing itunes please help

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