Unknown Server Error – Creative Cloud – cannot log in

Hi there,
I'm unable to sign in to creative cloud due to an 'Unknown Server Error'.
Is anyone else getting this?
I've tried resetting my password to no avail though.
I'm able to log in fine on the Creative Cloud site but I can't use the creative cloud app on my desktop.
I've tried logging in a couple of times and I've tried to restart my machine as well.
I've turned off anti-virus scanning just in case, but I can't get it to work.
I've already installed the CC software on to my work machine with no errors like this.
John

I cant even see a adobe file there? Users\ {User Name} \AppData\Local\
All files are viewable!
I have uninstalled all adobe programmes and reinstalled CC programme, but still get the server error and cant see the adobe file in anywhere to delete or rename OOBE file.
What do I try now??
OK I found the solution - go to bed and look in morning. I had to choose diffrent users as creative cload was not installed in default user.
THANKS

Similar Messages

  • Unknown server error - creative cloud login

    For the past week I have got the following message when trying to log into creative cloud: 'unknown server error. Sign in is currently unavailable. We are unable to access your account. Please try again later.' I am able to access my adobe account via the website but can not download any updates without creative cloud login working. Please help.

    Which operating system do you have?
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    Delete the opm.db file.
    Launch Creative Cloud.

  • Unknown Server Error - Adobe Cloud Manager

    Does anyone know the "true fix" for those of us that have Adobe Cloud Manger -- and get this error "Unknown Server Errror" when they try to log in, you are denied access because it says to try later.
    I tried all the fixes Adobe has offered at this link. And, it did not work http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
    I called and talked to tech support who gave me a temporary fix:
    They said, create a new User Account on my laptop, sign in as that user, then download the Cloud Manager again, Log in.. And Yes, VOILA it worked.
    Then they told me to delete the "test" user Account after I  log in as myself agian -- and all would be well.
    That's not exactly true. If you delete the USER account including all traces of files -- your are right back to where you were.
    Which is, unable to launch the Cloud Manager under your original User ACCOUNT on your laptop.
    I understand that I could keep the files from the alternate "Test User Account".
    However, The thing is.. I pay a lot for this service, and I do not think that I should have to fix a bug that ADOBE should be fixing -- by creating a second "Test User Account" on my laptop.
    Sorry for the rant --  with that said. Has anyone solved this puzzle? Thank you for your help.
    I'm just sayin' Come on Adobe -- Really, Really, No Really.
    ChirpingCharlie
    meow.

    ChripingCharlie I would recommend you attempt to adjust the file permissions on the folder containing the OPM.db file.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.

  • Still getting "Unknown Server Error" when trying to log into CC Desktop App

    Hi -- I signed up for the early access file/font sync and received my email saying "You're In..."
    When I used the link in that email to download the CC Desktop App and when I launch it, I'm still receiving the error "Unknown Server Error" Sign in is currently unavailable. We are unable to access your account. Please try again later.
    Anyone run into a similar situation or have thoughts on how to remedy this?
    Thanks in advance!
    Kristina

    Solution 2 from this help article http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html should resolve the problem.

  • Problem logging into creative cloud for updates - Unknown server error

    Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

    Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Else, download CC desktop app again from CC website.

  • Creative Cloud - Unknown Server Error [OSX 10.8.4]

    Hi,
    I've been searching the forums for a while and have not found a soultion to this problem.
    When ever I try and log into CC to update my apps I get the following message:
    "Unknown Server Error - Sign in is currently unavailable. We are unable to access your account. Please try again later."
    I've already tried uninstalling and reinstalling, attempted to clear the cache but I cannot find the opm.db file anywhere. Even through a search.
    Can anyone help?

    Alright. I was being a noob.
    I was in the wrong OOBE folder. The one that the solution referenced is in the hidden libraries folder.
    If anyone else comes across this probelm, here's how to access the folder: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Thanks for your help KRupani.

  • UnKnown Server Error when logging in

    I have had this issue for months. And I have been un able to install new updates for any of my creative cloud products that I pay for monthly.  Please see the attached screenshot. I have uninstalled the creative cloud desktop and installed it several times and this issue will not go away.

    Hi zreed92,
    Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
    Regards,
    Romit Sinha

  • How can I solve an "Unknown server error"?

    I've been trying since YESTERDAY to download the Photoshop trial and it keeps saying that an "unknown server error" occurred with the message: "Sign in is currently unabailable. We are unable to access your account. Please try again later."
    - Always when it happens I AM logged in on the website. It can't be a login issue
    - I have already uninstalled and installed again the Creative Cloud app
    - I have already restarted the computer
    - I have already signed out and in again on the website
    - I have already closed and opened the Creative Cloud window a thousand times
    - And I have already tried later
    I don't know what else to do, and this thing is delaying my work.

    Hi Prii,
    Please refer the KB : http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  • CC Keeps telling me Unknown server error when trying to sign in

    please help!  this has been going on for 2 days now...  says sign in is currently unavailable to please try again later. 

    HI,
    Please try the following document.
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • Unknown Server Error when trying to login

    Hi,
    I'm trying to work with Photoshop, was fine yesterday. Today it's not working.... Unknown server error on my desktop login, expecting me to use a trial version?
    I need to get some work done, what's the problem?\
    Dave

    found this: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    worked a treat.

  • Still problems with "unknown server error"

    I followed the solutions in document (linked posted by Ken G Rice on 23/07/13) but am still getting "unknown server error" when attempting to sign in to Creative Cloud from my desktop. I'm using Mac OS 10.8.4. Would that cause a problem?

    I spoke with Gold Support. One assumption after the conversation is that ConCast(Comcast) is throttling me. The upload times out. It does end up correct on my iPad in Adobe Content Viewer and I have since sent this issue to the App store and all is well. Even with these update issues happening the whole time.
    I cut larger stories in to smaller chuncks for tests. They worked in pieces but then a certain section would not after it worked earlier. I've had smaller stories work fine for a couple of updates then all of a sudden would not. Then they would work gain on the 3rd retry.
    Add any video of any size and I can count on the error message.
    They content is making it to your servers but I'm getting error messages but when I get the error message it is usually right at the spot you see above in my attached image.
    I need to talk with Comcast and see what they have to say and take it from that point. I need to get this figured out. I burned too much time dealing with it.
    Thanks,
    Ron
    Fly & Light Tackle Angler

  • HT204053 server error when attempting to log into icloud

    I am having a problem signing into ICloud from my PC. It continues to say Can't Sign in because of Server Error. Help anyone!!!!!!

    Solution 2 from this help article http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html should resolve the problem.

  • I am receiving an unknown server error

    so I hve uninstalled and reinstalled AAM and the same issue happened, so I unisntalled AAM and Creative cloud and Reinstalled them both and the same thing happened. I was facedwith a similar/same massage as above.
    Now that the site has changed II have tried to login through creative cloud again this morning and just had a message saying unknown server error - try again later.
    this is becoming increasingly annoying as now ai, dw, id and ps are taking longer and longer to open and I can' update them.
    please advise.

    Joe I branched your discussion off.  Please try the solution though which Greg offered at http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

  • Unknown server error after changing password, solutions on support side don't work

    After changing my password I get the "unknown server error". I already tried the solutions on the support side, but it won't work.
    My system is Win 7.
    I'd be so glad for any ideas,
    thanks

    Thanks for your answer. Yes, i already tried these solutions (more than
    once!) but I still get the error and can't connect to the cloud.
    I'd be so glad for any ideas!
    Thanks in advance, take care,
    Ulinna
    2013/10/11 Arpit Kapoor <[email protected]>
       Re: Unknown server error after changing password, solutions on support
    side don't work  created by Arpit Kapoor<http://forums.adobe.com/people/Arpit+Kapoor>in
    Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/5753065#5753065

  • Unknown server-error, sign-in not available

    Hi.
    First of all, sorry for my bad english. However, I hope you'll understand my question. Since a few weeks, I cannot sign-in in the adobe desktop-launcher to update my apps or download new apps. Even when I start it from within the browser the sign-in ends in the following message:
    "Unknown server error. The registration is currently not available (no access to your account). Please try again later."
    Any ideas?
    Kind regards
    B.A.W.

    Snapsvideo which Adobe software or service are you receiving this error in?   Also which operating system are you using?

Maybe you are looking for

  • External Hard Drive won't eject, finder freezes up.

    Macbook will not allow my to eject my external hard drive. When I try, the finder bar at the bottom of the screen freezes up and I have to shut down the computer manually. It's a Seagate FreeAgent Go 500 GB USB drive that has been journaled to operat

  • HT201343 Can a mid-09 Mac Pro be upgraded to accommodate AirPlay?

    Trying to use an older Mac with AppleTV.

  • Internet Explorer won't open anymore

    We have the Boot camp installed and everything was fine. Suddenly when we try to open it, it says internet explorer has encountered a problem...so with this problem we are unable to update our virus protection. Anyone have any clue what to do?

  • User Exit in ME21N Required

    Hi, Is there any user-exit for ME21N, thru which the below 3 values can be changed? Goods-Receipt (EKPO-WEPOS) Inv.Receipt       (EKPO-REPOS) GR-Based IV    (EKPO-WEBRE) Any pointers on this would be appreciated. Thanks in advance. Rgds, Bhargav.

  • Upgrading GPU in MacBook Pro

    I have been using Adobe Premiere Pro for the past five months or so, ever since I got my new MacBookPro, 2.3 GHz Intel Core i7, 8GB 1333 MHz DDR3 running OSX 10.6.8. I'm finding it is VERY SLOW on some processes, and I'm wondering if I could upgrade