Unknown software error while downloading Adobe Reader XI

Adobe Reader XI stopped working.  Just before it stopped, it started opening with greatly magnified text.  Than it stopped working.   I tried to uninstall and reload.  I could not download from the Internet and got this error message "The exception unknown software (Ox40000015) occurred in the app at location )x013aaba" and "Adobe Acobet AcroRd.exe - app error".  Can anyone help?    Can't believe you have to pay $40 just to talk to a tech.  Three was no problem taking my money to allow me to edit pdfs.  They were ever so helpful then.  Can anyone help me?

Hi EMILYANNE,
Thank You for posting on the forums. Kindly help me with the information listed below for further resolution.
1) Operating system and version
2) Browser you are using to download
3) Have you tried with any other web browser?
I would suggest you to use another web browser, to download Adobe reader from http://get.adobe.com/reader
Thanks,
Vikrantt Singh

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