Unkown video card error

Question

My client is getting the following error infrequently and randomly when running various business objects deski or other processes. Apparently this error has occurred in other versions of business objects. Error:
1   p r o c e s s o r   P   F a m i l y   6   M o d e l   2 3   S t e p p i n g   8 
W i n d o w s   2 0 0 0   S e r v e r   ( T e r m i n a l   S e r v e r )   v 5 . 2   b u i l d   3 7 9 0   ( S ) 
P h y s i c a l   T o t a l / A v a i l :   2 . 0 9 7 . 1 5 1   K b   /   2 . 0 9 7 . 1 5 1   K b 
T e m p   d i r e c t o r y   C : \ D O C U M E ~ 1 \ j o n h a r \ L O C A L S ~ 1 \ T e m p \ 1 \   ( 5   K b   a v a i l a b l e ) 
' U n k n o w n '   v i d e o   c a r d 
       4 8 0 0   x   1 2 0 0   w i t h   6 5 5 3 6   c o l o r s
  U n h a n d l e d   E x c e p t i o n
      C o d e :   c 0 0 0 0 0 0 5
      D e s c r i p t i o n :   E X C E P T I O N _ A C C E S S _ V I O L A T I O N
   C a l l   s t a c k :
  etc

Answer 1

Hi Louise,
The error isn't really about the video card, its the access violation,
the video card is simply Deski gathering environmental info at the time of this access violation,
It is the same one that Madhu is reporting.
UNHANDLED EXCEPTION CODE : c0000005 DESCRIPTION: EXCEPTION_ACCESS_VIOLATION
Since you are probably watching this thread, I'll copy my reply to him here;
Hi,
This is a very general error. It has to do with windows memory handling.
More important then the actual error is what caused it,
I've seen this in a number of situations:
- very complex reports (a lot of variables/formulas, many dataproviders)
- very big reports (a lot of data rows retrieved in the dataprovider(s))
- corrupted reports (they might not open up at all).
So what you can do depends on the situation.
- empty the dataproviders.
- reduce complexity (get rid of unused formulas/variables, especially with older reports, they tend to stay even if they are not needed anymore).
- set the view to structure before you make changes (if you save in this view, make a copy, since it is possible that the report won't allow you to put it back in normal view).
If you still cannot get the report to save, try saving it as a template.
Start with a new report, re-do the dataproviders and apply the template.
Since in your case it is other users that get this error, if they get it while building their own reports,
it may be needed to educate them on this.
If they have the error running predefined reports, check those for the points mentioned and redistribute.
Hope this helps