Unlimited broadband

I signed up for a unlimited broadband office package and have found it's not unlimited even though I have never hit my fair usage policy I am still traffic managed because I am a high user (that why I went for unlimited)
I am capped between 6pm and midnight but this isn't due to fair usage policy but a separate policy (which is section B of the fair usage policy) stating that an unlimited account can be network managed if your a high user (why by unlimited if your not a high user?)
been trying to get my mac code for 2 days but because I am only a little business it takes twice as long.
This only came to light after complaining from October 2010 until a couple of days ago
and the service you get when you question their policy is beyond a joke 4 times phone put down on me, attitude of the customer services what a joke

This forum is primarily for residential broadband issues.
There is a BT Business forum here BT Business
You may get a better response there.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Changing to the Unlimited Broadband and Calls Cont...

    Hi,
    I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
    Also, this is going to sound mad, I know, would someone have to come out to set it up?
    Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of  any bad experiences with this contract?
    Thanks again in advance
    ~Iamnoone

    You might find it easier to phone the sales department.
    Do not cancel your existing broadband and phone - it will only cause problems.  You may even be charged a £30 cancellation fee.
    There should be no reason for anyone to visit if you already have BT phone and broadband.
    Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer.  If you don't ask, you don't get.

  • Unlimited broadband / total broadband option 3

    Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
    Solved!
    Go to Solution.

    By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3.  If you are only paying £16 then it looks like you are on BTunlimited.
    To be sure you should give customer services a call and they will confirm what you are on.
    Follow this link to contact them.
     https://bt.custhelp.com/app/contact
    EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

  • Is "Faster Unlimited Broadband" the new name for t...

    Before ordering it online, can I just confirm that Faster Unlimited Broadband and Evening & Weekend Calls (which costs £20 for first 3 mths and then £26 thereafter) is the fibre optic option whereby an engineer will call to fit a fibre optic cable?
    The estimated speed of this option when ordering (9.1 Mbps) gives the same speed as that quoted by the wholesale checker which states: "test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line of 9.1 Mbps and upstream line speed of 1 Mbps."
    I previously thought I'd have to call 150 to order this fibre service but now it looks as though I can order it online.

    basically it is infinity but for people where there speed estimate is 15mb - seen it called infinity option 3.  there is a post on speed/connection board by strontium90 which will give an idea
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Unlimited Broadband Data Plan...what's it worth if you got-ta-have it?

    I have an unlimited broadband data plan that I used in an air card, and I'm not using it. The online VZ rep said the plan could be transfer to another customer. My plan is $60, and the new plans don't even offer unlimited. 10GB cost you $80 + $10 for every gig over. Who or what would require 100GB, 250GB, or 1000GB per month. I need to find that guy, because I've got a deal he'll love.
    Thanks guys,
    K8S

    Wow, I have two phones due for upgrade in April. I was hoping that with these two at home and the 10Gb data plan on the modem I wouldn't have any issues living with the 10G cap since I could do big streams, like Netflix, on the phones and wouldn't hit the modem limit under normal circumstances. If I can't use a phone with an unlimited plan to watch Netflix a few times a month what good is the unlimited plan?  I'll keep an eye on the VZW forums and see if others are getting throttled regularly and for what kind of traffic. Other than P2P I can't see how legitimate downloads or video/audio streaming use should ever be throttled.

  • Upgrade to BT Unlimited Broadband Extra at a disco...

    I've received an email from BT which starts:
    'Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Anytime Calls for only £23 a month plus your usual line rental throughout. That's £5 lower than normal. You won't see this price advertised.'
    I'm already on unlimited, I didn't pay any extra last month, I'm already paying less than the offer.
    This is at best misleading, and at worst a blatant lie to try to get me to pay them more money.

    I have received one of these and TBH it looks pretty genuine to me, it arrived on my email address that normally does not get any junk or spam, it has all the BT logos on and links to BTcom   the letter is signed by -:
    Libby Barr
    Managing Director, BT Sales and Service
    I did get an email last month as I had used 7Gb of my 10Gb cap and I have been contemplating upgrading to unlimited.
    I have not clicked any of the links within the email but TBH it looks very genuine to me.
    I hope someone from BT can confirm whether it is or not
    Below is what the email states (I have removed the HTML and links)
    Hello,
    Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Weekend Calls for only £18 a month plus your usual line rental throughout.1 That's £3 lower than normal. You won't see this price advertised.
    Do loads more online and never worry about extra charges
    You can get carried away streaming movies, watching Catch-up TV, downloading music and playing games all day, every day without having to think about usage limits. And unlike some providers, we'll never slow you down even at busy times.
    Get extra broadband features and calls too
     •     To help protect your computer from malicious viruses, BT NetProtect Plus security software is included.2
    •     Your BT Cloud storage will increase from 2GB to 50GB to help keep your precious files safe.3
    •     You'll also get Unlimited UK* Weekend Calls for landline calls to your family and friends and 0845 and 0870 numbers.4
     Get rewarded today
    To upgrade to totally unlimited broadband and Unlimited UK* Weekend Calls for £18 a month, click below now.

  • Upgrading to Unlimited Broadband issues.

    Hi,
    I am currently on the bt total broadband 10 GB package and would like to upgrade to the Unlimited Broadband package. When I try to upgrade online the only options it eventually gives me is the current package im already on and the unlimited broadband 'extra' package which I dont want, I just want the 16 ppm unlimited package not the extra.  Any ideas?

    The same happened to me - although I was on option 2. I contacted 0800 800 030 as below. It took over an hour to get through - possibly due to the BT Sports launch - but when I finally did I was offered unlimited BB for £13.25 per month.

  • Unlimited Broadband, and Evening & Weekend Calls

    Hi All
    I'm considering moving over to BT onto their:
    Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
    Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
    Many thanks

    During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
    Actual connection speed depends on the quality of your phone line, and your own internal wiring.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Is Unlimited Broadband to cost more

    I saw this on the BT Broadband Website :-  The standard price for BT Unlimited Broadband ends 16th December - Does it mean that Broadband prices are rising, or just that package deal is ending?  

    I would imagine it will make no difference. You could try Live chat, they may be able to answer that.
    Link to live chat
    https://bt.custhelp.com/app/contact/c/2902/?s_intc​id=con_intban_sanda_contact_us_chat_from_forums

  • Why am I only being offered unlimited broadband ex...

    I need to upgrade my broadband package as I went over the 40gb limit last month and was charged £35 (my fault!)
    I have tried tochange to unlimited broadband but the only option offered to me ONLINE was unlimited broadband EXTRA which I dont want or need!! This costs an extra £5/month from the standard unlimited (£21/m as opposed to £16/m)
    WHY???????????????
    Solved!
    Go to Solution.

    well worth the effort the prices shown on the web page relate only to new customers to BT not upgrades or contract renewals
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Re-contract to TOTALLY Unlimited Broadband

    Hello
    I have unlimited broadband and my connection is traffic managed at peak times on certain type of traffic which is annoying. I would like this removed as I've read is possible.
    I'm currently on a half price deal with a few months left to run on the discount. Can I recontract now and retain the discount?
    I spoke to BT on the phone and the lady didn't really have a clue what I was talking about. I then got hung up on accidentally it seemed.
    Is there a better channel to use to get this sorted?
    Thanks.
    Solved!
    Go to Solution.

    Hi jamesgmg,
    Welcome and thanks for posting. If you can’t get through to the options team (thanks gg) I’m sure I can help with this. Drop me an email with the details. You’ll get the ‘contact us’ link in the about me section of my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Upgrading to Totally unlimited Broadband and I alr...

    Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals,  but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
    Emma

    Hi auntsally,
    If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
    cheers,
    Chris
    BT Mod team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Speed if switch to BT Unlimited Broadband

    My ISP is currently TalkTalk and I get a regular download speed of 14.5 Mbps and never experience any significantly lower speeds e.g. I can stream internet video to my TV in the evening without problems. The Availability Checker for my exchange is this:
    Telephone Number xxx Exchange HENLEY-ON-THAMES is served by Cabinet 8
    My router says my ADSL mode is ADSL2+ (G.992.5).
    For various reasons I am thinking of moving to BT on its Unlimited Broadband package (I know fibre is available but I do not need it).
    I don't understand whether it's BT Wholesale kit that provides my current service or TalkTalk's equipment somewhere, and what (if anything) would change from that angle if I switched - but my question is this: could/should I expect to get similar download speeds (which is what I want) if I switched to BT? Or is it not possible to know or predict in advance, and I just have to take a chance?
    Solved!
    Go to Solution.

    TT have there own exchange equipment so that would be a change but I would still expect a speed simialr to your current speed - the checker says about 12mb but gives range up to 17mb
    don't see any FTTC mentioned suggestion no fibre on your cab unless you have deleted the 2 lines
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT released another Totally Unlimited Broadband pa...

    Hi
    I have recently upgraded to the top normal broadband package BT just released at the start of
    this month Totally Unlimited Broadband extra which is priced at £21 per month + Line rental
    from £10.75 and this was their top normal broadband package on their website.
    I have just noticed today BT has just released yet another Totally Unlimited Broadband
    package just a day or two ago called Faster Unlimited Broadband which is priced
    at £26 per month + Line rental from £10.75.
    Looking at the description of both packages on the website below, they are identical and
    have the exact same features and up to speeds thought the new just released Faster
    Unlimited Broadband package for some reason is 5 pounds more per month.
    Does anybody know what the difference is between the Unlimited Broadband extra
    package and this new Faster Unlimited Broadband package?
    http://www.productsandservices.bt.com/products/broadband/packages
    Thank you for the response.

    Unlimited Broadband extra
    You get 50Gb cloud, and Netprotect included.
    Can`t see a Faster Unlimited Broadband package.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Totally Unlimited Broadband

    Just a brief message to get the conversation going.....
    This is great news for a lot of us hardcore gamers out there.... However! and its a big However! I think BT are missing the big picture here....
    New customers yet again get the best deal out of this, as they can sign up for this as an initial contract; which is acceptable. Existing customers however are getting a raw deal..... we have to re-contract to get this service... What a cheek!
    It is clear that to get new contracts out of existing customers and tie us in for yet another eighteen months, they have come up with this "new idea" really! Please! admit it BT.... you have been been found wanting and are now having to compete with other suppliers out there, who are offering this service; as standard.
    To be truly competetive and keep customers who are possibly migrating to other suppliers offering "truly unlimited broadband", I would suggest migrating existing customers to " T U B" for free and no extension of their existing contract. If then at the end of the contract, those customers are happy with what they have been experiencing, they can then sign up for another contract......... Another idea to make BT appealing, would be twelve month contracts...
    C'mon BT.......... open your ears and start listening to your customers..... after all, we are the life blood of a successful business.

    Correct geo. It's not all in BT's favour either - the flip side is that you also keep deals that are downgraded, for example my Sky Sports 1&2 plus ESPN for £15.
    You can click the white star next to this message if you think it was helpful.

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