Unlimited calls to United States and Canada

I have had unlimited calls to the United States and Canada for years and have faithfully paid my premiums.
I would like to know why I cannot make a call to a Canada phone number? Have you changed the way it is done? If so I would be so appreciative of being notified and shown how.
LaDell Hollenbeck
*edited for privacy*

sassie wrote:
Have you changed the way it is done?
No change. +1 xxx xxx xxxx
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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